What do you like best?
Navisworks integration; Online collaboration tools; real time updating of model; multiple projects managed at your fingertips in a shared online portal; file history readily accessible; support from AutoDesk personnel on all issues; design team is responsive to requests for added and improved functionality;
What do you dislike?
Consistency in movement options and clash detection; visual display options; for some reason when my company changed email addresses, it took me several weeks to get my Glue jobs transferred over to my new AutoDesk login email address. I wish that process would have been more streamlined and straight forward. It took way too many emails and phone calls to get that problem resolved. Throughout the process, techs people were responsive to my requests - it was the software that took forever to get fixed.
But at the end of the day, that's a small complaint compared to all the wonderful things that the platform provides.
Recommendations to others considering the product
Stick with it. The value is there if you use it as often as possible and enforce all trade partners to participate fully. The NavisWorks Manage integration piece alone can almost completely replace normal in-house document control practices if used to its fullest potential.
What business problems are you solving with the product? What benefits have you realized?
Bringing trade partners together who do not own Manage is a major benefit in this industry. We talk to contractors almost every week that use Glue as their main collaboration and clash detection tool because it is provided by the GC and they don't have to purchase their own software suite.