What do you like best?
Overall I like the ease of use. I started this software from basically nothing, and learned as I went. I have no formal AutoCAD or 3D training. (I am a GIS Professional). I have been using InfraWorks since its infancy. I was given a license and told to come up with a model within a few weeks. I found the interface intelligent, and it was simple to learn the basics. From here I have branched out and done multiple complicated models, and people seem so love the aspect of being able to see something come to life before the project is underway/completed.
What do you dislike?
My biggest gripe about InfraWorks is the database upgrades. Every release comes with one, and it you have a model that you work on between upgrades, you need to make a copy (these models can get HUGE!!!). I have also been burned by an upgrade; I had a model upgrade, and I lost all of my 3D models from Sketchup, a few of my road profiles were gone, and most of my styles had disappeared. I am hoping I don't need to use that specific model again, as I will have to overhaul it completely.
Recommendations to others considering the product
If you are looking for a software to showcase projects, look no further. You will easily be able to show off your projects before it even breaks ground!
What business problems are you solving with the product? What benefits have you realized?
This software really helps with our public outreach. When working on a large or even controversial project, showing the end user final results early on can ease minds and tensions. I have used this to build a majority of my local city out and used it to showcase flood protection projects. I have built many smaller models as well showing simple things such as ponds and new streets. Its also a plus that project managers love seeing a project in 3D!