First of all, their service is expensive.
Then, they told us (after we paid, of course) that their WooCommerce integration wasn't working with the latest version of WooCommerce and that their 3rd-party developper was working on it.
After some time, they announced us that they were changing of 3rd-party developpers and hence, we had to wait a little bit more because they were remaking the plugin entirely.
Note that during the months it took to sort all of this out, we were unable to use the service we paid for. Avatax was comprehensive about the problem and offered to extend our subscription period. Another surprise we've had after paying for their service... You have a time limit to use your transactions!
Avalara bills you based on a standard subscription fee plus a fee per transaction. Now you would think that the subscription fee would be something you'd pay only once to setup your account or something like this. No, at Avalara you'll be paying this fee every year, on top of the fees per transaction and fees per tax remitted in each jurisdiction you'll be paying. There are fees everywhere. I couldn't believe how shadily it was explained to us before we became one of their client.
So, Avalara extend our period because it was coming to an end. Yes you read that right, one full year to address an issue essential to use their service with WooCommerce, with which they claim to integrate perfectly.
Finally, we are able to use their latest integration. However, there's a conflict with one of our plugin so it doesn't calculate taxes at all. We are redirected to WooThemes to address the issue. So basically you have that company Avalara, who develops an integration with WooCommerce by a third-party and they ask you to get help from WooTheme when their stuff doesn't work. Really simple. So we invest time into the debugging of this issue and it's not entirely clear from which plugin the conflict is coming from. We have orders coming in, our company is expending and we just can't afford anymore to spend anymore time on this.
We paid Avalara to save time and money. We've got none of these. We've lost a lot of time trying to make their service work with us, we've spent money on their subscription service and we've pretty much got nothing in return.
After explaining all of that situation to one of their representative, which seems to change everytime you contact them. Funny thing because when you log into your account there's a box where you are supposed to have an account manager which you always communicate with. Anyway... we explain to them the problem because we've received a renewal notice with a lovely bill to pay which we don't want to pay because, well, it's been a year and a half we've been trying to use their service and it just doesn't work.
We have another company with a much more simpler platform kicking off in a few weeks so we're asking if maybe it would be possible to extend our period again to use it on this other company. The only answer we've had is that they could cancel our account and that they wouldn't be able to refund us anything.
What a complete waste of time and money.
Stay away from this company.