What do you like best?
I love the user interface, I can look up any returns that have been filed very easily. Returns are filed timely, and it is easy to set up new jurisdictions to file in.
What do you dislike?
I really have no complaints other than the time to clear notices. It can stretch on for months at times.
Recommendations to others considering the product
Just make sure that you have enough bandwith in your organization for any administrative support and properly train yourself
What business problems are you solving with the product? What benefits have you realized?
Filing returns on time, accurately. Responding to and resolving tax notices received.