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2Checkout (formerly Avangate)

2Checkout (formerly Avangate)

4.3
(63)

2Checkout powers modern Digital Commerce, solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

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2Checkout review by Roselyne F.
Roselyne F.
Validated Reviewer
Verified Current User
Review Source

"Great payment gateway for international transactions"

What do you like best?

Avangate offers optimization tools, customization of shopping carts, email notifications. Avangate makes me really feel that there are persons behind the company. They work with us to see how we can improve our sales with solutions such as cart abandonment improvement, CRO.

What do you dislike?

Nothing to dislike really, but there is always a room for improvement in regard of the platform UI.

What business problems are you solving with the product? What benefits have you realized?

I had trouble using a previous ecommerce solution platform. Avangate offers a very friendly UI that everyone in the company can easily understand and use. Furthermore, Avangate has offerred a very good rate for e-commerce transactions.

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2Checkout review by Fernando M.
Fernando M.
Validated Reviewer
Verified Current User
Review Source

"Good and fast support"

What do you like best?

Efficient and fast support for peace of mind. Good track of support queries, each being answered in a short period of time. The dashboard is relatively straightforward and easy to use. No need for extensive training or documentation review if you are making an typical use of Avangate.

What do you dislike?

More detailed info from the Avangate panel on unfinished payments. We have to ask each time. We use local payment options for Brazil which often produce a high percentage of unfinished payments. Looks like they have a third party in Brazil that handles their payments processing there which may be the reason for the delay and lack of detailed information.

Recommendations to others considering the product

Make a good evaluation of other vendors to make a good decision. Pay special attention to local payment methods availability. Things may have changed a lot since we evaluated this product.

It is also advisable to compare, particularly for local payment options, the rates (fixed and variable) that Avangate charges. Depending on the average ticket and preferred payment options used the differences may be very big. For example, in Brazil the Boleto Bancario or payment with installments using cards (both typical there) have a very high commision (15-20% of revenue).

Finally, it is advisable to also check the exchange rates being applied since that can also have a big impact in net revenue.

What business problems are you solving with the product? What benefits have you realized?

Subscription managemente and payment collection, particularly in Brazil, which has various local payment methods.

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2Checkout review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Very bad support system for merchants"

What do you like best?

They have very bad service support. Merchants query are generally not even replied :(

What do you dislike?

No service support and you keep paying them high TDR.

Recommendations to others considering the product

1. They are not compatible with GST India norms and requirements of FIRC. When asked for FIRC which is a normal documentation on letterhead for declaration of USD received by them they just denied.

2. I have no issue to write on letterhead that I work with them but they have hesitatation for the same. But they dont hesitate to charge TDR for no service support provided.

3. They don't reply your emails even 10-30 days no surprise. 2checkout support system just fails all time; they never bother to reply timely and atleast 50% of emails to them are never replied.

3. When asked for letterhead information about the USD amount collected their Management team send all wrong amounts mentioned in USD. How come their management team can sign and send a letterhead with wrongful amount mentioned? Is this a type of management level support we have from them? I follow-up 10 times with them and they never replied.

4. I asked them to pay via PayPal so that atleast I can get FIRC for GST India norms and they denied.

They actually want to kill our business it seems like rather helping to grow as being their merchant. Will soon move our business out of them.

I will stay away from them and will soon move my business. Highly irresponsible service support.

I will better like to donate that 5.5% to some needy person, rather paying to such company who even dont bother to help merchant with timely service support.

What business problems are you solving with the product? What benefits have you realized?

They have ZERO benefit.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
2Checkout review by Florin C.
Florin C.
Validated Reviewer
Verified Current User
Review Source

"A trusted payment solution for our customers"

What do you like best?

I really liked the way they handled recurring payments from our customers. In particular, their approach to failed payments and all the related features that help us reduce churn.

What do you dislike?

We didn't get too much value out of the affiliates section, but maybe that's related to affiliates ecosystem in general.

Recommendations to others considering the product

I recommend them with all my heart as a powerful solution for billing your customers.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to collect payments from our customers. All of them had subscriptions and they reside in about 200 countries worldwide. Avangate provided a solution to our billing needs while handling all the issues related to different currencies, different banks, VAT, taxes, etc. Otherwise, I would have had to hire a VP of finance just to keep us up to date and respect the laws.

2Checkout review by Christopher S.
Christopher S.
Validated Reviewer
Verified Current User
Review Source

"Even after the rebranding it's still easy to use"

What do you like best?

I love the convenience and the ease of use I have in my workplace it doesn't hold me up in the middle job easy-to-use while multitasking !!

What do you dislike?

I absolutely have zero things I dislike if I just absolutely had to come up with something it would be to lower the price but it's great

Recommendations to others considering the product

Try it out it's definitely worth the time and money you will invest and it definitely will help your business !!

What business problems are you solving with the product? What benefits have you realized?

Definitely solving the language barrier problem with different International customers that I have and the ease of use that it shows my customer

2Checkout review by Shehan M.
Shehan M.
Validated Reviewer
Review Source

"2checkout a payment gateway for all"

What do you like best?

As a person who is located in Sri Lanka, None of best payment gateways except 2checkout support us. Their customer service is very efficient and the user has a dedicated manager to contact and for other account management services. 2checkout also supports to accept PayPal for customers. That is a really great advantage to use 2checkout. Their user interface is very easy to learn and the security is also at a satisfied level. On the other hand, 2checkout doesn't charge any monthly fee to use.

What do you dislike?

When people apply to 2checkout, the application review process is very tough than Stripe and their WordPress plugin which let developers to integrate woocommerce looks bit untrusted to both developer and the customers of user's woocommerce stores. Also, when we use multiple businesses, we need to make different 2chekout accounts for each online store or the business.

Recommendations to others considering the product

This is the best option for small businesses and this is the best solution for the people who live in the countries that Stripe doesn't support. 2checkout is the second best solution for online e-commerce payment gateway. Their rates also good. People who use Shopify, this is best.

What business problems are you solving with the product? What benefits have you realized?

Yes, of course. That is a free, easy and complete solution as a payment gateway for online stores.

2Checkout review by Kim  D.
Kim D.
Validated Reviewer
Verified Current User
Review Source

"Correct Partner "

What do you like best?

collaboration with employee Laura who is always ready to help and support us.

The structure of the website one you get to know this. Howerver often we face problems with

eg VAT, login failure...

But in general we have confidence and like to keep on working

What do you dislike?

the life support !

Knowledge of people is often very limited. Very often (read) - almost always - they have to escalate to a higher level. The treatment duration can really be long.

There is certainly work to be done here

Recommendations to others considering the product

-xxx

What business problems are you solving with the product? What benefits have you realized?

paying partner.

Platform for distributors as well as individual clients

2Checkout review by Pablo C.
Pablo C.
Validated Reviewer
Verified Current User
Review Source

"Overall pretty good, hard to get started"

What do you like best?

First it's one of the few options I can use in my country, prices are still very competitive and so far seems to work perfectly for what I need

What do you dislike?

The onboarding process is a bit complex, I would like it to be easier to set up and start playing around with it in test mode.

Recommendations to others considering the product

Read the documentation, understand the fee structure, reach for support if needed.

What business problems are you solving with the product? What benefits have you realized?

The benefit of being able to integrate it with my system and being able to work with my local bank acccounts.

2Checkout review by Mark B.
Mark B.
Validated Reviewer
Verified Current User
Review Source

"Excellent Platform for any ecommerce"

What do you like best?

Excelent Interface, Flexibility in Landing Pages, Easy to use interface. All the flexibility and reporting you need. We have grown our business considerably thanks to avangates order processing system. I always recommend them to people looking for an ecommerce solution for their business. A couple of business connections are using the interface as well and they love it. I am happy for them.

What do you dislike?

Nothing at this moment, they are even prompt in answering.

Recommendations to others considering the product

Great Flexibility A+ Platform

What business problems are you solving with the product? What benefits have you realized?

I have a recurring revenue business. We get recurring revenue from each client on a monthly basis with a low churn rate thanks to avangate.

2Checkout review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Robust capabilities in one ecommerce platform"

What do you like best?

There is so much you can do with the 2Checkout e-commerce platform. We haven't explored all of the features yet, but what we have used works well. Sales and onboarding teams were great and support is responsive.

What do you dislike?

Would like the ability to create customized reports that can be automatically generated and pushed to specific people. The dashboard has improved a lot since we first started, so I think the set-up is easier, but still a little difficult to navigate through everything.

Recommendations to others considering the product

This platform does a lot and can grow with your business. We are continuing to add functionality as our e-commerce business evolves.

What business problems are you solving with the product? What benefits have you realized?

Simplifying our direct sales process. It reduces manual processes and ensures we are compliant with all tax laws, and payment fraud.

2Checkout review by Andrey M.
Andrey M.
Validated Reviewer
Verified Current User
Review Source

"Good e-commerce platform with a lot of supported payment types"

What do you like best?

I started to use this e-commerce platform because of big set of the payment types which it supports including the local types, for example: ACH payments for USA, Direct Debit for Germany, etc.

What do you dislike?

It doesn't have enough flexibility to configure license delivery on the server side (we have very special requirements for it) but there is an option to use API to generate the license key on our side and send it to the avangate server. It is not very comfortable way but it works.

Recommendations to others considering the product

The company is high interested in the new vendors and they are very helpful to setup and configure an account, so it is really fast to start using of the service.

What business problems are you solving with the product? What benefits have you realized?

We are software developer company and we have the clients around the World so we must offer to the clients reliable and confortable way to pay for the products and Avangate helps us with it. We are working with Avangate for the years and I confirm the service is good and our personal manager is very helpful.

2Checkout review by User
User
Validated Reviewer
Review Source

"Not a big fan, but hopefully they are improving"

What do you like best?

I like that their shopping cart has the ability to show pricing in multiple different currencies and languages. It is nice that our global customers can receive emails and make purchases in their own currencies and languages.

What do you dislike?

I personally find their customer service to be appalling. They do not take the time to carefully read through email queries submitted to them, and reply with generic, pre-created responses that have nothing to do with the question. It takes several emails to get anything resolved, and you have to explain what the issue is in great depth and in extreme detail so they understand because they don't take the time to try understand properly.

Recommendations to others considering the product

I personally would not recommend them to anyone. I would recommend another e-commerce platform. It isn't worth the hassle, and I wish we knew that before we started with them. I'm personally a big fan of Cleverbridge as an e-commerce provider.

What business problems are you solving with the product? What benefits have you realized?

Using them helps us to be PCI compliant.

2Checkout review by Andreas B.
Andreas B.
Validated Reviewer
Verified Current User
Review Source

"Reliable system with very good technical support"

What do you like best?

Very good technical support (direct chat within working hours) and always on-time payment.

There are some things we would like Avangate to work on (see "dislike"), but generally we are happy with Avangate and would recommend everybody looking for a payment solution to at least give Avangate a try as well - it just works. :-)

What do you dislike?

Quite expensive: Beside 8 % base fee additional fees for most local payment options and very high chargeback fees and deposits. So basically everything costs extra, e. g. also 500 USD one-time if you want the shop page on an own sub domain.

Especially in a long-term partnership I would sometimes expect a bit more "personal cooperation" than strict automated fees and deposit. For example, if you see the shop makes much more revenue every month than all chargebacks summed up till now, why a deposit is needed? It's not a problem at the end, but it would show some confidence in a partnership.

From a shop end-user perspective:

Avangate does provide also end-user phone support which is great, but unfortunately only with a US and Rumania phone number: Here especially for the Europe market some additional local (redirected) phone numbers would be good. E. g. our German customers are often afraid to call a Rumania number.

Nobody should get wrong that here in “dislike” much more is written than above:

We are generally happy with Avangate and perhaps also just “too small” till now for a more personal and flexible partnership, but sometimes I would just expect more partnership than very strict and automated processes/fees.

What business problems are you solving with the product? What benefits have you realized?

Payment processor for customer website orders.

2Checkout review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Secure, stable and reliable payments service provider for almost 10 years"

What do you like best?

- Secure, stable and reliable payment gateway services

- Our clients haven't had any issues

- Local currencies are supported

- A wide range of popular and alternative payment methods for different markets

- All basic functions are available - cross-sales, re-marketing solutions for cart abandonment and others

- Conversion Rate Optimization program

- Competitive commission rate

- Great technical support, Russian speaking manager always available

- Good affiliate network

What do you dislike?

Nothing major I can think of, maybe just

- Technical issues during the implementation of shopping cart template changes

- Not possible to change the cart templates on our side

Recommendations to others considering the product

We would recommend Avangate as a stable and reliable payment gateways for anyone who needs more than just the standard payment methods.

What business problems are you solving with the product? What benefits have you realized?

Avangate helps us to process our clients' orders and payments worldwide without any issues and to customize the purchase process, they offer a wide range of payment methods and currencies. We are also using subscriptions for some our products.

2Checkout review by Neal D T.
Neal D T.
Validated Reviewer
Verified Current User
Review Source

"A great payment system for eLearning providers for international clients"

What do you like best?

Our clients are based all over the world and thus use different currencies, payment methods (transfers, cards etc) and use different languages. On top of that, the VAT procedures for digital products for worldwide clients are becoming increasingly complex and time-consuming. Avangate sorts out everything. After doing extensive research Avangate seems to be the only service tailored specifically to the needs of EU based companies (most gateways are US based). It's a priceless service.

We have various sites such as ArabicOnline, LearnOasis and Arabiya.de and Avangate handles all of them.

Our clients haven't had any issues with the gateway either and seems to be well trusted.

Support has also been fast and reliable.

What do you dislike?

Some of the back office GUI could be made user friendly.

From a technical point of view, Avangate still lacks the third-party integration into major CMS.

What business problems are you solving with the product? What benefits have you realized?

- Subscriptions worldwide (SAAS)

Benefits:

- Seamless transaction and VAT handling

- Good affiliate network

- Added bonus is the regular webinars to improve conversion (obviously Avangate benefits when our conversation rate goes up).

2Checkout review by Samir M.
Samir M.
Validated Reviewer
Verified Current User
Review Source

"So far the best e-commerce platform I've ever used"

What do you like best?

I very much like their support services plus the response time is very fast.

Also, they have the most optimized web-panels for the affiliate networking which is amazing.

What do you dislike?

There is no bad thing about Avangate and that's a fact.

Recommendations to others considering the product

If you are looking for a user-friendly e-commerce provider with flexible commissions and constant support with amazing Affiliate network, Reseller panel and enormous payment methods , than Avangate is the solution for you.

What business problems are you solving with the product? What benefits have you realized?

Affiliate networking, Reseller / Channel Manager platform + E-commerce provider.

2Checkout review by Florentina O.
Florentina O.
Validated Reviewer
Verified Current User
Review Source

"Fantastic Partner for Bitdefender!"

What do you like best?

- Avangate provides us a flexible and intuitive platform, which largely fits our need; flexibility of Avangate platform makes our implementation very easy;

- Avangate team has a fast reaction to our requests and understands exactly our business. We have a very good communication between our team and Avangate team;

- They constantly improve services by adding new technologies offered to their vendors – for example, in the last time, they have improved the functionality of API;

- Bitdefender had a lot of creative requirements and Avangate was the solution for us because it provides the tools to perform these.

What do you dislike?

There is nothing I can think of that I dislike about Avangate. These guys are doing very good job.

Recommendations to others considering the product

Avangate is one of the best payment gateways for companies who are doing online business and I will recommend it to those I know to take advantage of the sales, technical and implementation teams of Avangate - they're highly experienced and listen well to requirements.

What business problems are you solving with the product? What benefits have you realized?

Avangate helps us to promote our products and to customize our shopping carts and the whole purchase process according to our needs. Whenever there are problems and questions, the account manager, technical and support teams are always here timely to solve our problems and offer their suggestions. And I thank you very much for your help.

2Checkout review by Mihai D.
Mihai D.
Validated Reviewer
Verified Current User
Review Source

"Avangate offers the most comprehensive & adaptable solution for your e-business."

What do you like best?

Reliable, easy to use and flexible enough to fit specific needs. These are the most important attributes of Avangate’s solutions. On top of that add an exceptional and open minded customer oriented attitude and you will get the full package you need to succeed in your e-business. Ultimately, these are only the attributes your customers would love to receive from any provider.

What do you dislike?

There is nothing to dislike with Avangate’s solutions. Moreover, they are constantly improving and updating the features.

What business problems are you solving with the product? What benefits have you realized?

From customer retention perspective, it is extremely important to have at hand constant updated information about the existing customer base. From value to lifetime, from product to churn rates, everything all together. With Avangate’s reporting solutions and just a few clicks later, I always managed to get the information I needed to plan, monitor and measure our Customer Retention initiatives.

2Checkout review by Maborak T.
Maborak T.
Validated Reviewer
Verified Current User
Review Source

"Excellente alternative to connect with Paypal customers"

What do you like best?

Avangate is an excellente alternative to connect with Paypal customer because they offer a complete API to be integrated with your custom E-Commerce Solution.

We've been using 2checkout before but the fees were expensive and the policy about chargebacks were annoying.

What do you dislike?

It would helpful to have a mobile application where we can track the orders and clients.

Recommendations to others considering the product

I recommend you to use the Affiliate system to increase your sales.

What business problems are you solving with the product? What benefits have you realized?

Paypal customers

2Checkout review by Claire W.
Claire W.
Validated Reviewer
Review Source

"New customer enjoying a premium service"

What do you like best?

professional looking store pages, easy on-boarding - we got the store up within a week, easy to use promotions, pricing etc

What do you dislike?

Lack of US tax code validation service. There have been a few delays with customer refunds. Purchase Order system too complicated.

Recommendations to others considering the product

Avangate staff are really helpful and are available in multiple time zones. It is great to work with a truly international company that understands the needs of customers around the world with many different languages, currencies and tax codes.

What business problems are you solving with the product? What benefits have you realized?

Initial problem was poor service and then no service from Kagi. Benefiting from improved store look, excellent support, easy to use admin console, multiple languages, robust connection with in-house licensing and CRM systems

2Checkout review by JAGDISH A.
JAGDISH A.
Validated Reviewer
Verified Current User
Review Source

"I have listed products marketed by Avangate on www.usaden.com"

What do you like best?

I am very happy with the platform of Avangate through which i have listed many products on my Software Reseller Website www.usaden.com

The products are easy to select and list on my site.

My earlier experience with other sites was not very good and it was difficult to add all products at once but with Avangate it is easy to add any amount of products.

Avangate also has many vendors I want to add to my products list and categories and setting them up takes less time as all information I need is available..

What do you dislike?

Presently I am not able to import images in bulk maybe there is a firewall blocking it and I am yet to find a solution as i am adding images manually or product or manufacturer wise and some of them do not match with the products.

Recommendations to others considering the product

I recommend Avangate to those looking for one stop solutions to their needs.

What business problems are you solving with the product? What benefits have you realized?

I do not have to go to ten different companies to find products to add to my Website www.usaden.com and most of them are available to add on Avangate.

2Checkout review by Anastasia M.
Anastasia M.
Validated Reviewer
Review Source

"Great Digital Commerce provider"

What do you like best?

Thanks to Avangate we manage to process a great number of purchase deals daily with ease and pleasure.

What do you dislike?

Though there are some difficulties with the absence of constant multilingual support for end-users. Sometimes users speaking languages other than English are not attended in timely manner and come back to our support a bit irritated.

What business problems are you solving with the product? What benefits have you realized?

There was a case when a customer´s payment didn´t go through because of the lack of the needed data. Avangate managers sent him a message which didn´t reach the customer because of going to spam box. The customer contacted our support managers and then together with Avangate we managed to resolve payment issue. The customer was glad and thankful.

2Checkout review by Kamilo T.
Kamilo T.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Ecommerce platform of our choice"

What do you like best?

Solid and complex ecommerce platform. Majority of functionalities in place, possible to be activated without contacting Avangate at all. The rest can be quite quickly developed and customized to our needs.

Ability to integrate quickly to our internal systems, KORM, CRM, etc. Great and responsive account management. I enjoy working with these guys, things are moving quickly.

What do you dislike?

There are still some missing payment options, which are a must to have especially in CEE region. I dare to believe this will be integrated soon. I do not want to sound like their advocate here, but no other things to dislike here...

What business problems are you solving with the product? What benefits have you realized?

All issues related to subscription management, licence renewal center, in product purchase, A/B and MVT, new payments integration, local invoicing, channel manager platform, partially also content management, lead generation, online marketing, etc.

2Checkout review by Suzanne B.
Suzanne B.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use, Affordable E-Commerce Platform with Great International Support"

What do you like best?

As an international software vendor, we love being able to sell our software online in multiple countries via multiple currencies, with support for all the languages our customers use. The Avangate interface is easy to use, and chock full of useful features. We paid a little more upfront to get our SalesForce integration set up, and that was well worth the money. Prior to working with Avangate, we had invested in developing various custom e-commerce implementations, which was an expensive, time-consuming process. When we switched to Avangate, we dramatically cut our costs, and wound up with new capabilities that we would never have had time to develop ourselves. We've never regretted the move to Avangate.

What do you dislike?

Avangate only supports software, so they weren't able to help us with a hardware device that we sell as an accessory to our classroom management software. They don't have all the responsive shopping cart design options we would like yet -- you are pretty limited in what you can choose for mobile sites. And we've had problems at times with banks adding extra charges to customer credit cards because Avangate is based in Europe. They were able to fix that last issue for us --- but it took awhile to get through to the right people to make it happen. Their support team is very responsive, but if you have an issue that needs to go to development, or finance, or someone beyond first line support the ball sometimes get dropped. And their much touted affiliate network may work well for consumer sales, but has been useless for reaching an education or business audience.

What business problems are you solving with the product? What benefits have you realized?

We needed an e-commerce solution to sell our software online that we didn't need to develop or customize ourselves. Avangate has a great solution for that. We made a very minimal investment, and just pay a percentage of our actual sales. We've added different products and different purchasing models over time, and Avangate can handle them all. And the benefit ---- every day the e-commerce orders roll in!

2Checkout review by Florin A.
Florin A.
Validated Reviewer
Verified Current User
Review Source

"So far very pleased with their services"

What do you like best?

The reporting and admin interface is extremely intuitive and easy to use. Most of the features are self-explanatory and if there's anything that requires a bit of extra info, the built-in help does the job well.

What do you dislike?

I can't think of anything specific. On the other hand, some improvements could be brought to the time it takes to release a new feature.

Recommendations to others considering the product

They're very open to change so don't hesitate to reach out to them if you need any customization that makes sense business wise

What business problems are you solving with the product? What benefits have you realized?

This is rather general and will leave it unanswered at this stage

2Checkout review by Ripeanu E.
Ripeanu E.
Validated Reviewer
Verified Current User
Review Source

"Avangate, top choice!"

What do you like best?

In a world where technology is moving fast, you need to keep up with the new challenges. Avangate offers you flexibility and ease of use. They are very knowledgeable and professional. What I appreciate the most is the communication- they go the extra mile to satisfy the customer and that’s what makes the difference and recommends them as a valuable partner.

What do you dislike?

There's nothing to dislike. They are constantly improving and that's a great thing!

What business problems are you solving with the product? What benefits have you realized?

We use Avangate to promote our products and offers our customers a great experience through the whole purchase process.

2Checkout review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Expensive, not paying out remaining money"

What do you like best?

The setup process was OK, the user experience for customers is substandard.

What do you dislike?

5% rolling reserve is NOT released after 90 days as the 2checkout website is suggesting, it is held back at payout and then held for another 90 days. In other words: you will hardly receive the final payment as soon as you switch to another payment provider. Instead, when you stop selling, they will automatically block your account and you cannot get out the money. We are currently waiting for 1000+ USD that we have earned legally but 2checkout is blocking payout. It's a ripoff.

What business problems are you solving with the product? What benefits have you realized?

The benefit is we are now at stripe.com, which costs us half the money that 2checkout was charging.

2Checkout review by Darko T.
Darko T.
Validated Reviewer
Verified Current User
Review Source

"Great payment provider"

What do you like best?

Plenty of options and a big list of possible payment options for my customers.

What do you dislike?

User interface is too cluttered, should be more modern and more intuitive.

What business problems are you solving with the product? What benefits have you realized?

Saves me time so I don't need to mess with payments at all.

2Checkout review by Petr M.
Petr M.
Validated Reviewer
Verified Current User
Review Source

"Works well, plus great support"

What do you like best?

Reliable service, with no problems. Friendly and helpful support.

What do you dislike?

There is nothing special to be disliked, everything works

What business problems are you solving with the product? What benefits have you realized?

Global payment processing, plus affiliate solution, all in one package.

2Checkout review by Rodolfo M. R.
Rodolfo M. R.
Validated Reviewer
Review Source

"Avangate: the payments solution that works for us"

What do you like best?

Avangate handles most of our payment processing tasks, saving us a lot of time in payment verification and tax handling.

What do you dislike?

Having to wait up to a month to get our payments is something that could be improved. Payments could be transferred weekly or twice per month.

Recommendations to others considering the product

It works well, worth trying.

What business problems are you solving with the product? What benefits have you realized?

Avangate is a great solution for handling credit cards and local payments. Also it handles all tax charges and deductions in the Europe, a very important market for us.

2Checkout review by Irina S.
Irina S.
Validated Reviewer
Verified Current User
Review Source

"First-class E-commerce Platform"

What do you like best?

When Avangate offered us to use its services only few vendors knew about this company. They made us such an irresistible proposal that we could not refuse. We have never regretted this decision since that time because their e-commerce platform excels competitors in flexibility, functionality and rates. The key features of the Avangate e-commerce platform are optimization tools, customization of shopping carts and MyAccount, rich reporting system and affiliate management.

Thanks to their unfalling urge towards enhancement, openness, readiness to discuss and innovate our businesses have established trustful and mutually beneficial relations.

What do you dislike?

Support service answers requests slowly, in a day.

What business problems are you solving with the product? What benefits have you realized?

The key features of the Avangate e-commerce platform are optimization tools, customization of shopping carts and MyAccount, rich reporting system and affiliate management.

2Checkout review by Chris C.
Chris C.
Validated Reviewer
Verified Current User
Review Source

"Avangate is a great platform."

What do you like best?

The ease of use and customization, in general all of our employees can use this platform without any training for the most part.

What do you dislike?

Nothing as of this time, everything has been very satisfactory.

What business problems are you solving with the product? What benefits have you realized?

Avangate has made our lives much easier by working with us to optimize cart conversion rates, country conversion rates and overall customer satisfaction.

Overall it's made all of our payment processing much easier and reliable in comparison to all other solutions we've tried.

2Checkout review by Madina M.
Madina M.
Validated Reviewer
Verified Current User
Review Source

"Awesome experience"

What do you like best?

In Avangate I like its flexibility and speed in terns of solving tasks

What do you dislike?

I dislike sometimes lack of local features

Recommendations to others considering the product

Give a try and you'll see how quick, use to use and flexible it is.

What business problems are you solving with the product? What benefits have you realized?

Online sales in different regions. We've realized a lot of benefits regarding quick solutions management, built-in features, high quality of client management, marketing tools, affiliate net, ability to support local sales.

2Checkout review by Devaka C.
Devaka C.
Validated Reviewer
Verified Current User
Review Source

"Avangate as a great tool to make online transactions happen through Paypal and credit cards"

What do you like best?

I use Avangate mainly as a payment processor, so this review is based on just that. What I like the most out of it is the ability to make transactions happen through both Paypal and credit cards. I'm also a fan of their painless API and integration tools.

What do you dislike?

The only thing I dislike about it is the fixed price there is that applies to each and every transaction. This is a small amount though, but it hurts sales, especially when the transaction amount is small. For instance, if the transaction amount is $4, it costs nearly 30% of that transaction amount. Beside this burden, there is hardly anything to dislike.

What business problems are you solving with the product? What benefits have you realized?

Handling online transactions.

2Checkout review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great customer support/ success team"

What do you like best?

I love how fast Avangate's team solves my problems every time I have one.

Also, their success team make sure that our sales improve and try to streamline any kind of request or problem we may face.

What do you dislike?

Something that Avangate could improve is the publisher information in their Affiliates network, very often it does not provide a clear description of what kind of promotional activities the publishers do.

Recommendations to others considering the product

I recommend Avangate as a reliable and responsive e-commerce solution

What business problems are you solving with the product? What benefits have you realized?

For us, the main one is the Integration of an affiliate network plus an e-commerce solution under one roof. This has made some of our procedures more straightforward and easy.

2Checkout review by Joseph B.
Joseph B.
Validated Reviewer
Verified Current User
Review Source

"Great site for Affiliate Programs and Products"

What do you like best?

Avangate has a very simple, easy to use website that makes it easy to sign up for their services and get started. We simply use it for the Affiliate Programs they offer and have been very pleased.

Every time a customer buys a product using our affiliate link, we get an e-mail right away. Some programs I've used in the past required me to login to view these kinds of stats.

What do you dislike?

When logging into the website, it's not as clear as it should be that you need to login to the affiliate portal if you're an affiliate.

When I go to the website, and simply click the login button, I get an error that my e-mail doesn't exist. This was a little confusing at first, and I then realized that I needed to login to the affiliate portal. A note about this on the main login page would be very helpful.

Recommendations to others considering the product

The Payout level as an affiliate is 100 euros (Approx $127 USD). This is a little high compared to some other services, but other services will cancel your payouts after a certain amount of days.

What business problems are you solving with the product? What benefits have you realized?

We make suggestions on software to a number of our customers and they don't always buy in-store. Having the affiliate program through Avangate has been very helpful in allowing us to e-mail links out to our customers and still make a few bucks for the research time we spend picking the right products to recommend to our customers.

Overall, it has been a great experience and the best affiliate company I've used in nearly 10 years.

2Checkout review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Avangate- simple, convenient and great support!"

What do you like best?

Avangate as an e-commerce provider has very good fees, has an excellent support team and the dashboard i very convenient and easy to use. Many kind of reports data that other vendors lack of, Avangate provides.

What do you dislike?

Nothing at this moment. We are using Avangate for 2 years and till now everything went smoothly.

What business problems are you solving with the product? What benefits have you realized?

Rich data reports, easy customizations of shopping caret, AB testing and etc.

2Checkout review by Paul H.
Paul H.
Validated Reviewer
Review Source

"Great service"

What do you like best?

Very helpful and friendly. Can arrange a call within days if help is needed or instant live chat.

What do you dislike?

We are happy with all aspects of this company.

What business problems are you solving with the product? What benefits have you realized?

We wanted to have more exposure on the world market and thanks to the affiliates program we are now building world wide relationships.

2Checkout review by Gaige P.
Gaige P.
Validated Reviewer
Verified Current User
Review Source

"eCommerce solution with great service, support and APIs"

What do you like best?

Support and quickly evolving APIs, excellent reporting, flexibility, all in one system. The implementation and support teams were both supportive and responsive. The APIs were rich enough to handle our sophisticated integration needs and fit in with our back end.

What do you dislike?

Initially we had some issues with the lack of good tools for the test environment, but that has been resolved over the summer through the introduction of a more thorough test environment.

Recommendations to others considering the product

Take advantage of the sales and implementation teams, they're highly experienced and listen well to requirements.

What business problems are you solving with the product? What benefits have you realized?

We are using Avangate as our primary eCommerce platform for our store selling desktop GIS software through electronic distribution. We've been able to expand our offerings to include validation of student and faculty pricing and are in the process of adopting Avangate for subscription management.

- The excellent APIs and integration assistance helped us migrate to Avangate from our previous provider quickly and without complaints from our customers and prospects

- Integration between Avangate and our Student/Faculty verification service (SheerID) was well supported by Avangate and has led to a dramatic reduction in processing time and effort for discounted purchases

- Planning our subscription management requirements and implementation has been greatly eased by the Avangate teams knowledge and experience

- Support requests are turned around quickly, both on integration issues and customer service issues

- We have had no complaints about the variety and availability of funding sources from our customers

2Checkout review by Arnela H.
Arnela H.
Validated Reviewer
Review Source

"Avangate is the best e-commerce platform"

What do you like best?

Everyone in Avangate is highly professional and cooperative. They were quick and able to solve any problem I had.

What do you dislike?

Honestly, there is nothing I dislike. I have been very satisfied so far.

Recommendations to others considering the product

I definitely recommend Avangate platform to everyone!

What business problems are you solving with the product? What benefits have you realized?

Our company has increased shopping cart conversion rates by 26% thanks to Avangate. We are also constantly increasing the number of our affiliates.

2Checkout review by Horea R.
Horea R.
Validated Reviewer
Verified Current User
Review Source

"An e-commerce platform packed with great features including affiliate network"

What do you like best?

The thing I like best about Avangate is the customisability and the ease of implementation. We were able to integrate this with our custom licensing system and also customise the checkout pages to fit our needs.

Also, the affiliate management platform works out of the box so you can start doing affiliate marketing without any efforts.

Another thing I really like about Avangate is their support. The Avangate staff was always very responsive so any problems that we had were solved in no time.

What do you dislike?

There is nothing I can think of that I dislike about Avangate. They are a bit more expensive than a typical payment processor but the set of features they offer justifies the cost.

Recommendations to others considering the product

Try it out. It might seem like an expensive solution but you might end up saving more on other sides.

What business problems are you solving with the product? What benefits have you realized?

We use Avangate for payment processing and for affiliate network management. On the payment processing side the main benefit is being able to sell in many countries with different currencies without having to worry about VAT, taxation and stuff like that. On the affiliate side it was really an effortless process - it just worked out of the box.

2Checkout review by Claudiu M.
Claudiu M.
Validated Reviewer
Verified Current User
Review Source

"It was great when we were just starting, it is even greater now that we are growing"

What do you like best?

I love that it covers all our SaaS ecommerce needs. It is truly startup friendly. We did not have to spend much time to put in place the setup to charge users. Instead we focused on our core product and that helped us grow faster.

What do you dislike?

I cannot say I dislike anything. The only thing I’d mention is that we had some atypical scenarios that needed some work-arounds, but we managed to pull through any scenario we needed. Their tech support is helpful and responsive.

Recommendations to others considering the product

Play with the API's. They can help a lot. We haven’t used them from the beginning and now can see they can really make a difference and take a lot of admin time off your hands.

What business problems are you solving with the product? What benefits have you realized?

We are using Avangate to sell software subscription for our behavioral targeting product. We love the API for managing upgrades, downgrades and new payments for our customers. We also sell in many countries of the world and have zero concerns for merchant of record, currency conversion and taxation since Avangate takes care of that for us.

2Checkout review by Ioana B.
Ioana B.
Validated Reviewer
Verified Current User
Review Source

"flexible, proactive, open minded"

What do you like best?

they show implication to solve any kind of issue.

What do you dislike?

long time to implement some of the requirements

What business problems are you solving with the product? What benefits have you realized?

increasing the conversion rate on shopping cart

2Checkout review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"Poor service"

What do you like best?

Avoid Avangate like the plague. Communicating with their support team is totally ineffective. I never see results to my problems.

What do you dislike?

Totally inflexible. I hate not being able to edit templates on the fly without a designer.

Support was a nightmare. I've also had real problems with their API.

Account reps are hard to contact and know little about their product.

Recommendations to others considering the product

Avoid using avangate altogether. Try another PSP - I've just found a great one that I love.

What business problems are you solving with the product? What benefits have you realized?

I need to handle online transaction and subscription billing for software.

2Checkout review by Allan C.
Allan C.
Validated Reviewer
Review Source

"An efficient payment provider"

What do you like best?

Quick and effective payment process for customers supported by help facility

What do you dislike?

The chargeback process was not user friendly and fees were too high for low cost products

What business problems are you solving with the product? What benefits have you realized?

Global payment processing leading to increased sales

2Checkout review by Kevin L.
Kevin L.
Validated Reviewer
Verified Current User
Review Source

"Best E-commerce platform I ever used so far"

What do you like best?

Flexible to set price for different currency and volume purchase, convenient to generate all kinds of report I need and divide different software programs to different groups for better management, Easy to manage Affiliate relationship, interface templates and promotion options. And the multilingual shopping cart helps to sell software to the world around. Integration with Google Analytics code to see why sales increases or decreases.

It's perfect for medium and small-sized software companies.

What do you dislike?

It would be better if there are user manuals in different languages.

Recommendations to others considering the product

Perfect for Chinese software companies who want to get revenue from overseas.

What business problems are you solving with the product? What benefits have you realized?

We use Avangate for payment processing and electronic delivery. Avangate have taken care of all the troublesome things and we can focus on software promotion.

2Checkout review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Functionally, it does what it says, but the company itself is poor"

What do you like best?

The product is functionally and architectually the same as Element5 that we migrated from, just cheaper

It's integration to salesforce.com

What do you dislike?

Inability to edit email templates without engaging an Avangate developer

Inability to define which currencies you want to sell in without engaging an Avangate developer

Confusion for re-sellers who are purchasing on behalf of the customer, as there is no delivery address, just a billing address. We need to define our own fields for this which ends up making the order process look hacked-together and unprofessional to our customers.

Recommendations to others considering the product

Avangate are in now way affiliated with Salesforce,com - despite offering integration. When salesforce.com released their winter'14 release and made changes affecting their API, Avangate didn't have a clue and had to re-design their entire API to make their integration work again. I was told 2 weeks delay, which ended up being 6 with no communication or apology for the delay. Note that this issue wasn't identified in any pre-release of winter'14, this was after our company production instance had already been upgraded, so Avangate obviously didn't have any pre-warning from salesforce,com nor do any QA testing against upcoming salesforce.com releases.

Your account manager knows very little about the actual product, if they bother to reply to your emails, they make statements about functionality that's just plain wrong or contradicts what other employees say. 1st line support are available on the integrated product chat, but if you're on the West Coast US you'll be lucky to get an answer from 2nd or 3rd line on the same day as their development team are in India and work their local hours... so in some cases, it takes days of back and forth to resolve an issue.

What business problems are you solving with the product? What benefits have you realized?

Ability to take immidiate online payments for small volumes of our products without having the overhead of finance processing the payment

Integrating our orders into salesforce.com

2Checkout review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"6-years stability"

What do you like best?

We use Avangate e-commerce platform for 6 years and it has proved its stability. We need little features, only selling the desktop software with lifetime license and all we need can be found on this platform including purchase order payment option. The agreement is bi-lingual (we are located in Russia) and is accepted by locals (in our bank for 'foreign currency import control').

What do you dislike?

Support replies (e-mail) take too long sometimes (but we always get the answer).

What business problems are you solving with the product? What benefits have you realized?

We sell the software worldwide.

2Checkout review by Waqass K.
Waqass K.
Validated Reviewer
Review Source

"Its a good payment gateway."

What do you like best?

It is supported in Pakistan and other countries.

What do you dislike?

Payment confirmation is confusing. It sometimes take time before it is actually credited in your account.

What business problems are you solving with the product? What benefits have you realized?

Its automated.

2Checkout review by Neal L.
Neal L.
Validated Reviewer
Review Source

"My 3-Year Experience in Avangate"

What do you like best?

We are working with Avangate since 2012 and there are a lot of things I like. If I need to say the best I like, it should be the support from Avangate. Very good and useful.

What do you dislike?

The dislike is some banks reject payments to Avangate and that brings problem to our business. I hope Avangate solve this issue as soon as possible.

Recommendations to others considering the product

I think Avangate is one of the best payment gateways for those who are doing online business. I will recommend it to those I know.

What business problems are you solving with the product? What benefits have you realized?

We got a lot of benefits from Avangate, It powers our online software sales and that brings us values and profits. For the business problems, like I said before, Avangate should deal with their issues with some banks, so these banks will not reject payments any more.

2Checkout review by Mary S.
Mary S.
Validated Reviewer
Review Source

"Quite an useful and safe e-Commerce platform with great features"

What do you like best?

Avangate can meet all my needs as an e-commerce platform to sell our products. Whenever there are problems and questions, the support team and account manager are always here timely to solve my problems and offer their suggestions. Just thank you very much for your kind help.

What do you dislike?

Sometimes, there may be some tiny issues when setting the price options, but they timely solve the issues after I contact the support team. So honestly, there is nothing I dislike.

Recommendations to others considering the product

Just go ahead and have a try. You will find and get more than your imagination.

What business problems are you solving with the product? What benefits have you realized?

We use Avangate to sell our products and manager our affiliate network. It helps us promote our products in many ways and helps us customize our shopping carts according to our needs. We do not need to worry about everything in the whole payment process.

2Checkout review by Brett T.
Brett T.
Validated Reviewer
Review Source

"Fantastic Partner!"

What do you like best?

The Avangate Team has been a pleasure to work with during and post implementation of their eCommerce platform. I always appreciate their responsiveness, subject matter expertise and willingness to make themselves available to the Brocade Team. I feel that Avangate truly approaches our relationship with a partnering attitude, seeking to produce mutually beneficial results.

What do you dislike?

There are some desired capabilities that are not currently available within the platform, however, I'm confident that Avangate will work with us to get them on their platform roadmap.

What business problems are you solving with the product? What benefits have you realized?

For Brocade, we did not have an eCommerce capability prior to partnering with Avangate. As even enterprise customers are expecting a more consumer-like experience these days, we now have an online store that allows for a quick, simple and frictionless online purchasing experience for customers worldwide.

2Checkout review by User in Translation and Localization
User in Translation and Localization
Validated Reviewer
Verified Current User
Review Source

"Andrey's Review"

What do you like best?

Flexibility and speed, quality of support

What do you dislike?

Complexity of setup, sometimes the fee is rather high

What business problems are you solving with the product? What benefits have you realized?

It allows me to accept payments from foreign customers

2Checkout review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Chief Operating Officer"

What do you like best?

Very reliable payment mechanism. Feels safe and secure. You can also get in touch with Avangate staff easily.

What do you dislike?

Would like to see Avangate do more in the background (no resources required from us) using their knowledge of web-behavior to help our online sales growth, instead of trying to initiate joint projects (paid for) to do this.

What business problems are you solving with the product? What benefits have you realized?

Avangate solves our online payment transaction problem.

2Checkout review by Irina G.
Irina G.
Validated Reviewer
Review Source

"Great platform for the e-commerce"

What do you like best?

With Avangate, we've expanded sales from strategic consumer brands to a developer community of over 100,000 to enable the broad use of the augmented reality platform. Avangate are key to taking our product sales across channels. Instant support and dedicated Success Manager are very helpful to improve the look and feel of our online shop and expand software sales.

What do you dislike?

There are no obvious disadvantages why we would not recommend Avangate. These guys are doing very good job.

What business problems are you solving with the product? What benefits have you realized?

Flexible system to offer products in all possible local currencies is quite handy - we actually realized how much positive impact it has on sales in some countries, if customers can pay in a local currency.

2Checkout review by William P. R.
William P. R.
Validated Reviewer
Review Source

"Avangate is at the top of the food chain."

What do you like best?

They’re at the bleeding edge when it comes to payments technology. They offer a ton of resources, tools and complementary services for their merchants. This includes tools that help with PCI compliance, transaction data & analytics, fraud prevention, chargeback dispute resolution – the list goes on and on.

What do you dislike?

I don't dislike any thing.. Avangate is a good company. I think they’d be a decent solution for a higher volume business that needs all the bells and whistles.

Recommendations to others considering the product

Avangate handles everything in-house, which means that if you sign up directly with Avangate, then you deal exclusively with Avangate. There is No middlemen.

What business problems are you solving with the product? What benefits have you realized?

When it comes to add-on services, Avangate wins, hands down!

2Checkout review by German A.
German A.
Validated Reviewer
Verified Current User
Review Source

"Avangate, the best partner and e-commerce provider for microisv's"

What do you like best?

The whole e-commerce process in Avangate is superb.

What do you dislike?

Nothing at the moment, all the features are useful.

What business problems are you solving with the product? What benefits have you realized?

Avangate take care of the sales process, credit cards validation, invoicing, commercial customer attention, etc reliefing my own time to develop my products.

2Checkout review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great product & extremely helpful"

What do you like best?

I have to say that I like the people at Avangate the best. They are very responsive, knowledgeable & like what they do. The product itself is great. It is robust & easy to use. There is a ticketing program that they use that is simple & effective. It gives quick updates & has very little learning curve to it.

What do you dislike?

There is very little I can say that I dislike. Maybe a few more 'local' support phone numbers in some smaller countries, but I really cant say that is a show stopper... they do seem to have quite a good bit of coverage

Recommendations to others considering the product

They have lots of options & it can be overwhelming sometimes... just be patient & focus on what you need, then learn all the other nice add-ons they have.

What business problems are you solving with the product? What benefits have you realized?

Ecomm platform. There are many avenues that AvG has that helps promote our product.

2Checkout review by Ed I.
Ed I.
Validated Reviewer
Review Source

"Excellence in service."

What do you like best?

Avangate and staff are very knowledgeable and responsive.

What do you dislike?

There have a been a few times where services were unavailable and we were not alerted (we found out ourselves either through reports or even customer complaints). It only been two in 2014 though.

Recommendations to others considering the product

Perhaps ask for an SLA for uptime and customer service responsiveness.

What business problems are you solving with the product? What benefits have you realized?

Subscriptions, small payments, reseller and affiliate management. Fast go to market capabilities realized with Avangate's staff and features.

2Checkout review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Customizable but lacks features"

What do you like best?

The billing is highly customizable and there are plenty of analítics and reports options.

What do you dislike?

The subscription costs are high. The customer service wasn't very attentive the few times I needed to contact them.

What business problems are you solving with the product? What benefits have you realized?

We achieved a high level of automatization in the sales processes.

2Checkout review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"One Step faster"

What do you like best?

For Affiliate marketing my clients use Avangate and it easy to add and discount are perfect.

What do you dislike?

We need payment gateway like 2checkout for Avangate also.

What business problems are you solving with the product? What benefits have you realized?

Affiliate marketing are very easy , to growing business this is best choice

2Checkout review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Security for Service provider"

What do you like best?

Nice Merchant gateway. But closed our account even after 45 days rolling reserve.

What do you dislike?

Even after 45 days rolling reserve, Avanagte close our merchant account.

Its not fair.

Recommendations to others considering the product

OK , OK not so good.

What business problems are you solving with the product? What benefits have you realized?

As Avangate close our account, my business is closed as of now.

2Checkout review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Good"

What do you like best?

Timely response to request when you open a ticket

What do you dislike?

Nothing yet. They always met my expectations

Recommendations to others considering the product

Use it

What business problems are you solving with the product? What benefits have you realized?

Online payment processing across various borders

2Checkout review by Jason (ジェイソン) D.
Jason (ジェイソン) D.
Validated Reviewer
Review Source

"Window to new markets"

What do you like best?

Avangate allows you to resell your software in other countries without setting up an entity there by acting as your merchant of record. They handle all of the taxes and laws and just send you a royalty in your office's currency.

What do you dislike?

It is much more expensive than traditional options. There are tons of features out of the box but I cannot image anyone using all of them. I wish they offered a much lighter version where you could mix and match features you wanted.

Recommendations to others considering the product

If you are evaluating entering a new market, Avangate can allow you to do so without the commitment and time to set up an entity there. However, it is critical to include in the equation how likely you are to set up an entity in the target market and in doing so what the cost would be to migrate away from Avangate to your own solution.

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