Efficient and fast support for peace of mind. Good track of support queries, each being answered in a short period of time. The dashboard is relatively straightforward and easy to use. No need for extensive training or documentation review if you are making an typical use of Avangate.
More detailed info from the Avangate panel on unfinished payments. We have to ask each time. We use local payment options for Brazil which often produce a high percentage of unfinished payments. Looks like they have a third party in Brazil that handles their payments processing there which may be the reason for the delay and lack of detailed information.
Make a good evaluation of other vendors to make a good decision. Pay special attention to local payment methods availability. Things may have changed a lot since we evaluated this product.
It is also advisable to compare, particularly for local payment options, the rates (fixed and variable) that Avangate charges. Depending on the average ticket and preferred payment options used the differences may be very big. For example, in Brazil the Boleto Bancario or payment with installments using cards (both typical there) have a very high commision (15-20% of revenue).
Finally, it is advisable to also check the exchange rates being applied since that can also have a big impact in net revenue.
Subscription managemente and payment collection, particularly in Brazil, which has various local payment methods.