I like that we had a full team that we could get into contact with if we ran into an issue.
What do you dislike?
Though it may not have been indicative of the entire company as a whole, our main team implementatioon lead was highly inexperienced and it showed. It was a lot of him solving the problems as they came along and he was not well versed in best practices for how to set up Salesforce, which is exactly the expertise we were looking for.
Recommendations to others considering the product
Make sure that you evaluate who specifically your team lead will be and how much experience they have with similar products and companies as yous.
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