Avaya Aura

3.8
(49)

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

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Avaya Aura Reviews

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Avaya Aura review by Timothy J.
Timothy J.
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"Works Great"

What do you like best?

Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software.

What do you dislike?

Some clients seem very quiet not sure why the software does it.

What business problems are you solving with the product? What benefits have you realized?

I like being able to keep the business phone away from my regular cell (personal). I can keep my actual clients that bought something through me for personal cell then anyone that calls back avatar can pull the info into salesforce and I have their info love it.

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Avaya Aura review by Lacey T.
Lacey T.
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Verified Current User
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"Got better over time, now very convienient"

What do you like best?

I love that I can use my work number right from my cell and contact my clients.

What do you dislike?

This app was very glitchy for me at first, i had trouble logging in to my voicemail and click to dial never worked. But now, there may have been an update, everything is running perfectly.

What business problems are you solving with the product? What benefits have you realized?

I have realized that getting back in touch with my clients is a lot easier. I don’t have to wait until the following day to check my messages and get back to everyone, i can do it right from my cell phone.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Avaya Aura review by Kimberly B.
Kimberly B.
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"Avaya Aura System Review"

What do you like best?

Avaya Aura's best features are providing unified communication, it's flexibility, as well as it's sophistication.

What do you dislike?

The only downfall to Avaya Aura's system is that not many other companies utilize it, since it's relatively new and unknown. Cost is also another key disadvantage to this system. We can use other systems at a lower annual and monthly recurring cost.

Recommendations to others considering the product

I recommend others trying Avaya Aura as a supplemental communications optoin, not as a complete replacement.

What business problems are you solving with the product? What benefits have you realized?

Avaya Aura solves/improves communication within our team. It has a variety of features that are customizable, which help us across teams when communication is not always uniform. We intregrate video conferences and other sophisticated means of communication that we normally wouldn't utilize on a day to day basis, or through other applications and platforms.

Avaya Aura review by Nicole D.
Nicole D.
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"Love the Avaya Phone System"

What do you like best?

I love how there are so many options available on the phone, most are very easy to use and navigate. The phone is updated with the best software and there are never any problems with disconnections.

What do you dislike?

I wish there was an easier way to conference a call and join the two callers together. Sometimes it hangs up on caller.

Recommendations to others considering the product

I feel you would be making the right choice by choosing Avaya Aura because it's a brand that you can count on and know that you're making the right choice for your company or for your self.

What business problems are you solving with the product? What benefits have you realized?

I feel it works great for a busy call center, the calls are clear and the phone lines are always connecting with ease.

Avaya Aura review by User in Staffing and Recruiting
User in Staffing and Recruiting
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"Every day use at its finest"

What do you like best?

Avaya makes it easy to connect with people in other offices/states and allows you to add multiple people. I didnt have to be in front of my computer, I was able to use my cell phone or tablet.

What do you dislike?

Sometimes having the video blur a little, could also be bad reception, but that can be a little annoying when you are talking business and you have to keep pausing or waiting for it to come back in the clear.

Recommendations to others considering the product

If your working in an industry where you dont really have an office and kind of work on your own accord when and where you want to, its definitely a product to consider for your company.

What business problems are you solving with the product? What benefits have you realized?

Ability to speak with clients wherever they are and whenever. It makes working much easier and gives you the ability to be mobile.

Avaya Aura review by User in Higher Education
User in Higher Education
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"Avaya Aura - Academics"

What do you like best?

I am a user of their phone product at Midwestern University. I like that the phones are easy to use, it's simple to set up, and cam store my custom directory of numbers often dialed.

What do you dislike?

We've lost power to the phones when our electricity went out briefly since it's an IP connected phone. That was inconvenient, but the pros far outweigh this con.

Recommendations to others considering the product

An awesome product to make life in a large infrastructure organization easier to communicate with one another without bogging down E-mail.

What business problems are you solving with the product? What benefits have you realized?

The phone is more efficient than a regular multiline phone. Transferring calls is much easier than the phones we had prior. Our I.T. Department has access to the whole suite which they use to send us messages rather than an Email if there's a system or portal outage. I only have access to the phone system and use the phone.

Avaya Aura review by Jody E.
Jody E.
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Verified Current User
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"Avaya Telecomm Products Review"

What do you like best?

Avaya's telecomm systems are the best in the market. They've been doing telecomm since the Lucent glory days of the 80's and 90's and continue to offer solid PBX solutions for the enterprise. What I like best about Avaya is their survivability and failover tehcnologies. In my opinion, the Avaya LSP (Local Survivable Processor) and SLS are far superior to the Cisco SRST and CME methodologies.

What do you dislike?

The only thing I can say that I dislike about Avaya is their support model. For the last 10 years or so they've been trying to get out of the sales and support business. They have almost entirely gotten out of the sales business by allowing their business partners such as NACR, SPS, and Carousel to sell their products for them, but support they elected to outsource to India, Argentina, and China. Very hard to get good support from support technicians that speak a different flavor of "English" and work in a different time zone than I do.

Recommendations to others considering the product

If you need Mission Critical telecomm equipment, there is only choice in my book and that is the Avaya enterprise solutions.

What business problems are you solving with the product? What benefits have you realized?

We are currently lowering costs by integrating SIP trunking through the Avaya Session Manager into both the Avaya CM and our Cisco UCM. We also use most of Avaya's other enterprise level products including CMS, IQ, Experience Portal, AES, UCCCM, and they have all solved problems across both our 911 dispatch centers as well as our billing call centers.

Avaya Aura review by Joelle F.
Joelle F.
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"Improvements to the bank's phone system."

What do you like best?

All local numbers - Before implementation we had to dial 8 to get out, then the area code before the number. After, there was no dial-out digit, and it localized all numbers.

I loved using the chat and seeing availability of coworkers. It reduced the number of needless calls to my branch when we set our away status, which was a huge stress relief on a busy day. External customer calls would come in, but internal calls would be directed away.

What do you dislike?

We were using an ISP to call, and sometimes that made our call sound really digitized, like pixelated in images but for sound. Sometimes the whole system would go down since it was a master system instead of local phone numbers, so when it was bad it was bad across the board and we'd lose all functionality.

Recommendations to others considering the product

The tech support was less than ideal but it was probably our company's fault. They had worked out that our tech support team would field all questions, but that wasn't communicated to the company at large, so when I called their team to troubleshoot, the rep was quite rude. Unfortunately, our IT team was way too small to support our infrastructure, so I would have defaulted to calling their team again.

What business problems are you solving with the product? What benefits have you realized?

We saw greater connectivity, better awareness of availability, more respect of each other's status & quicker answers using the chat feature.

Avaya Aura review by Administrator in Human Resources
Administrator in Human Resources
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Verified Current User
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"Avaya CMS - A great program!"

What do you like best?

Avaya CMS allows you to do just about anything. You can customize and alter pretty much every detail in the program, which is probably it's best feature. There is a ton of advanced functionalities behind the application I haven't even began to play with but I do look forward to it.

What do you dislike?

There are a ton of reporting options in Avaya CMS, which isn't bad by any means but they are hard to understand what they do. For example, I was looking to run a report earlier today to see who changed was skillsets in CMS but I could not find the option easily. After Googling around for 20 minutes I finally found the option and ran the report.

Recommendations to others considering the product

Be prepared for a ton of features and functionality, it can be overwhelming at first but worth learning the ins and outs as it is a great tool.

What business problems are you solving with the product? What benefits have you realized?

We have resolved many internal phone queue problems using Avaya CMS - We have been able to prioritize team members in our phone queue and customize the skill sets to an extreme detail.

Avaya Aura review by User in Information Technology and Services
User in Information Technology and Services
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"Works for a small business"

What do you like best?

Our company loves all the options available. Love the ability to transfer extensions to cell phones and be able to receive calls when I am not at my desk. It is great for conferencing between all of our different office.

What do you dislike?

Occasionally we have issues with calls not coming through. This happens a lot when the office is closed and calls comes through on our after hours line. The calls don't always show up in the voicemail's.

Recommendations to others considering the product

This is a great product. Would recommend for companies that rely on conferencing and alternative ways to connect with customers and other offices that are part of the company.

What business problems are you solving with the product? What benefits have you realized?

It is great for a growing company. Allows ease with adding new lines and moving numbers and people. Our company is growing and our employees are constantly moving locations.

Avaya Aura review by User in Entertainment
User in Entertainment
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"Great system for multi-phone calls"

What do you like best?

Using the system is simple and all the shortcuts for the systems are on the monitor waiting to be clicked. There's no need to learn complicated steps and memorizing key functions,

What do you dislike?

Sometimes calls get dropped accidentally and transferring lines do not go through but it's rare. Logging in can be tricky as well the first time setting-up the program.

Recommendations to others considering the product

Have time set aside before going live in using the system to work out any kinks and problems. This way, the company can anticipate problems and fix them before going live.

What business problems are you solving with the product? What benefits have you realized?

In an office environment where several thousand phone calls are taken daily, this system can delegate phone calls and estimate wait times very well for callers on-hold.

Avaya Aura review by User in Entertainment
User in Entertainment
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"Great for business communication"

What do you like best?

The simplicity of it is amazing. I love how all options are easy to find. There are no confusing buttons or sequences you need to remember. It makes communication within a group amazing and I love how easy it is to transfer calls.

What do you dislike?

We can get locked out a lot and if the system is turned off, it takes a while to come back up.

Recommendations to others considering the product

It is a fantastic tool to use when trying to step up the phone and video communication in the office.

What business problems are you solving with the product? What benefits have you realized?

The communication in our office has improved 100 times. We can easily get in touch and see each other at any time.

Avaya Aura review by Renata K.
Renata K.
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"Avaya Aura usage"

What do you like best?

I really enjoy Avaya Aura's unified communications and contact center capabilities which can be accessed by third party solutions through a rich set of standards-based APIs and Web services provided by Avaya Breeze.

What do you dislike?

I have no complaints, it does everything it needs to do.

What business problems are you solving with the product? What benefits have you realized?

I need a powerful and reliable contact solution that can handle all types of customer communications and deliver a very personalized and positive experience.

Avaya Aura review by Jessica R.
Jessica R.
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"AVAYA Aura Review"

What do you like best?

Once you know what you are doing it is pretty simple but figuring out things on your own is quite difficult. Being able to move my extension to what ever phone I am at is easy. Transferring all calls to your cell if you are to be out of the office is a nice feature.

What do you dislike?

not being able to download the soft console on everyone's computer is a little annoying and being told that we have to purchase more things to be able to have that function is crazy. Having less screens to have to go through to make things live.

What business problems are you solving with the product? What benefits have you realized?

its been a benefit being able to see where the calls were coming from and helps better direct people.

Avaya Aura review by User
User
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Verified Current User
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"Good materials to communicate"

What do you like best?

Simple, reliable, easy to understand, many advance function

What do you dislike?

a bit too big, the design is from 1990, need to be a bit redesign and have more intuitive functionality

Recommendations to others considering the product

its a pretty basic Tools but very reliable, if it is what you are looking for. Work with your desktop and actual phone altogether.

What business problems are you solving with the product? What benefits have you realized?

none, i'm only contacting my colllegues thru this

Avaya Aura review by Consultant in Events Services
Consultant in Events Services
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"It's a great phone tool"

What do you like best?

I liked that I can use the VoIP phone to make and receive calls and not need a bulky phone on my desk

What do you dislike?

Sometimes it would drop calls and they would make it hard for me to hear my customers

Recommendations to others considering the product

I recommend having a good headset when using avaya and a good internet connection for the best quality phone calls.

What business problems are you solving with the product? What benefits have you realized?

Being able to use a VoIP phone from my work computer and not needing to have a bunch of phones and cord hanging around the desk that people could trip on.

Avaya Aura review by User in Higher Education
User in Higher Education
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"Program is inconsistent and platform crashes a lot"

What do you like best?

Ability to have everything at my fingertips

What do you dislike?

The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart.

Recommendations to others considering the product

I think it has the capabilities that we were seeking, but it is difficult with the amount of users we have and the lack of training that we had.

What business problems are you solving with the product? What benefits have you realized?

We are able to do internal and external transfers. We now have the ability to have most of our resources at our fingertips instead of using multiple interfaces. The system is pretty easy to use which is nice for those that are less tech savvy.

Avaya Aura review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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"Avaya Aura Contact Center"

What do you like best?

Global brand with support to back it up you investment

Avaya will sell this as parts and pieces so you can get what you need and build as you go.

ACD can leverage agent skills and advanced program to route calls

Universal queue can help keep channels in a single interface

Scalable to 90,000 seats

What do you dislike?

Licensing costs

Maintenance isn't the best

Desktop UI aged and complicated

No integrated CRM such as SFA

Reporting is often lacking

Recommendations to others considering the product

Avaya is the number 1 Contact center software for a long time

Cisco has a very good product too and is winning over long time Avaya systems.

This should continue to push both solutions to be better and create exceptional Contact centers in the future.

What business problems are you solving with the product? What benefits have you realized?

Scalable contact center software to allow call center agents to interact with clients on a daily basis.

Avaya Aura review by Kaitlin W.
Kaitlin W.
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"Avaya"

What do you like best?

I love how simple it is to use, and how it can be adapted to different phone systems. It's incredibly user friendly.

What do you dislike?

I honestly have no complaints. The user interface is so simple and I've never really had an issue with functionality.

What business problems are you solving with the product? What benefits have you realized?

It integrates with our software and phone lines. Allowing us to keep simple records for each call and have everything linked.

Avaya Aura review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
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"Works good but has it's issues"

What do you like best?

I was able to work from home using avaya phone

What do you dislike?

Reception issues that could be internet related

Recommendations to others considering the product

It's great for call centers I would recommend you have a good internet service to use it and a good head set to get the best quality calls.

What business problems are you solving with the product? What benefits have you realized?

Not having to work in a actual call center and being able to work remotely and solve customers issues over the VoIP phone. This allows remote customer service agents like myself to make calls without having to pay for our own phone service.

Avaya Aura review by Christine S.
Christine S.
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"Avaya connecting home based representatives"

What do you like best?

I enjoy the clarity and ease of use from my home. I've used other software based phone systems and Avaya is by far the best product that I've used over the last decade.

What do you dislike?

Logging of past incoming phone calls, in the case of a disconnect can be cumbersome to recover.

What business problems are you solving with the product? What benefits have you realized?

Generally I'm using the product to connect customers with needed services. A benefit would be clarity and ease of use, but also quick transfers to other colleagues .

Avaya Aura review by User in Publishing
User in Publishing
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Verified Current User
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"Used for our contact center to route calls"

What do you like best?

The quality of the system is good and there are little complaints about it.

What do you dislike?

I find the reporting and monitoring available through the web console limited. The implementation on site does not provide agents with a monitor to see the queues and what volume looks beyond the call they are on.

Recommendations to others considering the product

Look for cloud options. If you are running a contact center and want to empower your agents then make sure they can see queues and what is going on around them.

What business problems are you solving with the product? What benefits have you realized?

Call routing is the primary use. Recording and monitoring are secondary uses.

Avaya Aura review by Sean Z.
Sean Z.
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Verified Current User
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"Using experience with Avaya Aura"

What do you like best?

Very easy to use and also user friendly. It has an environment where users have on-demand access to advanced collaboration services and applications that deliver enhanced customer access,

What do you dislike?

Support documents are note very well organized on Avaya website.

What business problems are you solving with the product? What benefits have you realized?

Total solution for enterprise user's voice/unified message demand. Reduced the cost of ownership.

Avaya Aura review by User in Insurance
User in Insurance
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Verified Current User
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"Avaya user"

What do you like best?

How easy it is to use from home or at work

What do you dislike?

Sometimes when you log in it acts like you are already on a call and you need to hang up.

What business problems are you solving with the product? What benefits have you realized?

Working from home is extremely easy to connect and handle calls through the computer.

Avaya Aura review by User
User
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Verified Current User
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"The long and winding road."

What do you like best?

It's simplicity. Straight forward easy set up.

What do you dislike?

I cant copy paste data from excel to any of the table inputs like scale forecast. The calendar or scheduling module is very clunky.

Recommendations to others considering the product

Be very patient when using it.

What business problems are you solving with the product? What benefits have you realized?

Getting the right number of FTE required.

Avaya Aura review by User in Telecommunications
User in Telecommunications
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"Aura serves our comapny and our customers well"

What do you like best?

Aura is quite reliable and highly flexible. This platform was built in order to serve a larger market than previous platforms and has accomplished just that. The number of features available is substancial and ever growing, The mobility aspect and keeping our customers communicating and present at all times, regardless of location.

What do you dislike?

Can be a bit pricey depending on the numbers of seats. At times support has been difficult, unless users go through a reliable business partner and then everything is great.

Recommendations to others considering the product

just make sure that you have done a thorough analysis of your system, requirements, and goals

What business problems are you solving with the product? What benefits have you realized?

Needed a solid platform that we could build upon to maintain our VMware based UC solution

Avaya Aura review by User
User
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"Avaya in the Higher Education Workplace"

What do you like best?

I like the accessibility that Avaya products grants to my organization. We are also able to customize our dialing experience with Avaya, making our user experience more personal.

What do you dislike?

Sometimes Avaya works at a slower, glitchy rate.

What business problems are you solving with the product? What benefits have you realized?

This system allows us to reach our customers in a faster, more effective way. It allows us to circulate customers through a dialer system to ensure we have the opportunity to connect with each of them.

Avaya Aura review by Juan V.
Juan V.
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"Industry leader in voice communication"

What do you like best?

Avaya Aura platform is the most stable and feature rich communications platform out there.

What do you dislike?

Administering can be a challenge for newcomers, but once you master it you will love it.

What business problems are you solving with the product? What benefits have you realized?

Communications and collaboration and costumer service.

Avaya Aura review by Wannida L.
Wannida L.
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"I have never presented using Avaya, but I have been a part of Avaya meetings."

What do you like best?

It is easy to use, easy to conduct meetings when you need to demonstrate something.

What do you dislike?

Can be slow and unresponsive, sometimes it times out

What business problems are you solving with the product? What benefits have you realized?

Easy to do business meetings when needed to demonstrate something

Avaya Aura review by Joel E.
Joel E.
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"End user. Avaya Aura CM powers our company phone system."

What do you like best?

Phone always works, rings my cell phone if I'm not at my desk, and allows me to extend to my cell if I need to leave but stay on the call.

What do you dislike?

User interface on the phone is a bit clunky, but that's not really an Aura issue.

Recommendations to others considering the product

Give it a fair evaluation. Strong voice/telecom and contact center heritage.

What business problems are you solving with the product? What benefits have you realized?

Providing collaboration/communication capabilities.

Avaya Aura review by User
User
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"Great data tool but easy to trick the system."

What do you like best?

I like how I can see how long calls have been on the line and I can see a history of phone calls made or received.

What do you dislike?

It’s easy to it use the system to log out and improve answer rates by making sure to log in and log out quickly.

What business problems are you solving with the product? What benefits have you realized?

Being able to reference back to what phone numbers dialed is great for recording data.

Avaya Aura review by User in Insurance
User in Insurance
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"Perfect for my telecommuting position"

What do you like best?

Even when we lose server connection to other applications, Avaya seems to stay connected more reliably.

What do you dislike?

Settings can be complicated and unclear, often requiring help from PC support if you need to change something.

What business problems are you solving with the product? What benefits have you realized?

Telecommuting in a call center job. Easy to switch between phone lines if working in a different place.

Avaya Aura review by User
User
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"Avaya connects various communication models"

What do you like best?

Avaya allows me to connect my various communication models - outbound dialing, inbound calls, and proactive contacting agent

What do you dislike?

With all the various methods of communication, it can be tricky to connect if you forgot 1 login/connection credential.

What business problems are you solving with the product? What benefits have you realized?

As an outbound dialing team (cols-calls), we're able to contact members proactively via Avaya Proactive Contact Agent, while still being able to receive inbound calls and munually dial outbound.

Avaya Aura review by Administrator in Telecommunications
Administrator in Telecommunications
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"Review for Aura communication manager"

What do you like best?

I have worked on Aura communication manager for a bit in the past. Basically, the main products I have worked on(Genesys) has interface with CM through CTI link. So we sometimes needed to take a look at CM to check DN status etc. I found it is pretty straightforward to manipulate. And I heard that they can design complicated routing algorithms as well.

What do you dislike?

I am not sure if there is GUI admin portal as I was just using ASA. If there is GUI, that would be great.

What business problems are you solving with the product? What benefits have you realized?

We were using Avaya CM as enterprise contact centre PBX.

Avaya Aura review by User in Entertainment
User in Entertainment
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"Insurance"

What do you like best?

Easy dial out system. Nice features and not complicated to use.

What do you dislike?

It takes a while for the system to load if it needs to be rebooted and I do not like the voicemail system. There are too many steps to take before listening to voice mails even when you are already logged into the system.

What business problems are you solving with the product? What benefits have you realized?

The office is more easily connected. I can easily see a history of who I called with the system.

Avaya Aura review by User in Insurance
User in Insurance
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"It's a little complicated."

What do you like best?

Our new phone system is better than the old one. I also like the call functions for the phone.

What do you dislike?

Wifi goes out intermittently. I also don't like when signing on the phone to check you voicemail you have to do A, B, C, and D before you can get you messages. I press the voicemail to get my messages. Why is receiving my messages the second option?

What business problems are you solving with the product? What benefits have you realized?

Like I said the phones work a bit better.

Avaya Aura review by Suresh Kumar A.
Suresh Kumar A.
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"Telecommunications infra with Avaya Aura"

What do you like best?

The set of call features provided with Avaya Aura are really good and user friendly.

What do you dislike?

Setting up the infra is a bit complex and one should carefully do it.

Recommendations to others considering the product

Provides good set of call features.

What business problems are you solving with the product? What benefits have you realized?

Establishing a good channel for the users to meet and communicate. Effective communication.

Avaya Aura review by User in Hospital & Health Care
User in Hospital & Health Care
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"Common Software"

What do you like best?

The product is well known in call center environments. Little tech support needed when used on the floor. Adaptable to company needs.

What do you dislike?

When partnered with internet connections, switching over to a hard phone system can cause some uncertainty.

What business problems are you solving with the product? What benefits have you realized?

No known major complications but the system itself is easy to train new employees on.

Avaya Aura review by User in Entertainment
User in Entertainment
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"Needs help"

What do you like best?

It makes call management easy and helps keep LOBs connected

What do you dislike?

It crashes often and makes it difficult to manage call volume at times

What business problems are you solving with the product? What benefits have you realized?

Networking multiple lines of business at once. Having access to multiple lines at one time makes it easy to stay in touch and connected

Avaya Aura review by Administrator in Paper & Forest Products
Administrator in Paper & Forest Products
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"Complex but rewarding"

What do you like best?

Virtually unlimited number of extensions

High definition video conferencing

Top-tier handsets

Comprehensive call center management software

What do you dislike?

Technically more complex

Potentially need separate components for separate functions

Higher TCO

Recommendations to others considering the product

Very strategic

What business problems are you solving with the product? What benefits have you realized?

Feature rich service packages

Many IP handsets for remote locations

Simple conference bridging and other functions

Significantly less expensive than competitors

Avaya Aura review by User in Law Practice
User in Law Practice
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"Great visual display quality"

What do you like best?

Being able to see the status of a wide range of staff that were on or off a call.

What do you dislike?

The search by name tool was not always as effective as it should have been.

What business problems are you solving with the product? What benefits have you realized?

Being able to see all calls at a glance

Avaya Aura review by User in Individual & Family Services
User in Individual & Family Services
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"It's real easy to use"

What do you like best?

I like that it is easy to learn and easy to use.

What do you dislike?

I can't think of anything right now that I don't like

What business problems are you solving with the product? What benefits have you realized?

The benefits of using avaya aura is agents can work from home or remote locations.

Avaya Aura review by Brittany D.
Brittany D.
Validated Reviewer
Review Source

"Avaya"

What do you like best?

Decent product for telephony needs within a company. VOIP works well, and the hardware is decent. Not the top of the line, but it gets the job done.

What do you dislike?

Always a challenge to navigate how to change the user assigned to a phone, especially in conference rooms. It is never as simple as it appears.

Recommendations to others considering the product

Avaya is a good product for call center or corporate needs.

What business problems are you solving with the product? What benefits have you realized?

Telephony services for a corporation around the world

Avaya Aura review by User
User
Validated Reviewer
Review Source

"Works well for large compaies."

What do you like best?

Easy to use. Works well with phone systems.

What do you dislike?

Nothing comes to mind at the moment. Avaya is reliable.

What business problems are you solving with the product? What benefits have you realized?

Phone and computer systems are easy to use in one location .

Avaya Aura review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"Great Program"

What do you like best?

I liked that it was easy and user friendly.

What do you dislike?

There was nothing I would said I disliked about it

What business problems are you solving with the product? What benefits have you realized?

It's helped me stay in better connection with my contacts.

Avaya Aura review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Essential for call centers"

What do you like best?

Allows our workforce team to route calls

What do you dislike?

Only downside is occasional disruptions, which happens with all services

What business problems are you solving with the product? What benefits have you realized?

Call routing, personnel utilization and efficiency scoring, client satisfaction ratings, etc

Avaya Aura review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source

"Easy to use and reliable"

What do you like best?

Ease of use. User friendly. Numerous options for phone system.

What do you dislike?

Not always as fast. Some minor glitches. Hard to say if network or software.

What business problems are you solving with the product? What benefits have you realized?

Communication.

Avaya Aura review by Administrator
Administrator
Validated Reviewer
Review Source

"Call Center Functionality"

What do you like best?

Ease of use, reliability. Flexible based upon staffing

What do you dislike?

Investment is heavy. Entry pricepoint is significant

Recommendations to others considering the product

DO your homework

What business problems are you solving with the product? What benefits have you realized?

Efficient customer management. Allows for granular reporting

Avaya Aura review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Review Source

"Avaya end user"

What do you like best?

Tracking and reporting is applicable to call center environment

What do you dislike?

Not enough reporting available for viewing call metrics in a call center

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Call center call taking and recording

Kate from G2 Crowd

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* We monitor all Avaya Aura reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.