What do you like best?
This sends voicemails to your email. This feature is very useful for offices that want to enable employees to be mobile. With government users, this feature is essential to the tele-working workforce.
What do you dislike?
The Headset is difficult to enable. User in my office usually have to enlist the help of the IT office. Users should be able to plug and play for headsets.
Recommendations to others considering the product
If your company has the resources to procure Avaya IP Office, I would highly recommend this software. This enables a mobile workforce without requiring users to go through in-depth training for use.
What business problems are you solving with the product? What benefits have you realized?
The challenge of enabling a mobile workforce are much easier using Avaya IP Office. Communications are much better with a system that enables you to receive calls and manage voicemail without having to be physically near your desk phone. The benefit of having voicemail forwarded to your email allows you to listen to your voicemail directly on your computer.