G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Avaya Scopia

3.9
(35)

Respond effectively across multi-channels with Avaya Customer Experience Management solutions

Work for Avaya Scopia?

Learning about Avaya IP Office?

We can help you find the solution that fits you best.

Avaya Scopia Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 37 Avaya IP Office reviews
LinkedIn Connections
Avaya IP Office review by Stephen S.
Stephen S.
Validated Reviewer
Verified Current User
Review Source

"Easy to configure and even easier to manage"

What do you like best?

The feature I like the most is the layout within the software is very easy to navigate and the options seem very clear and concise.

We have been using Avaya IP Office 8.1 & 9 now for about 3.5 years with no issues to report.

What do you dislike?

I dislike that when I save a configuration sometimes the system says to do a merge and the changes will take place, but now I have learned that is not the case and I will want to reboot the system at least once a month to make sure all changes have taken effect.

Outside of that we have not had any issues and work with a great partner to help with some of the really down and dirty configuration.

Recommendations to others considering the product

Do your homework and make sure that the suite of software is the right fit.

What business problems are you solving with the product? What benefits have you realized?

The business problems we are solving are that the system was very easy to setup, very easy to configure and now it gives me more time to deal with other problems in my role as a Systems Administrator.

Sign in to G2 Crowd to see what your connections have to say about Avaya Scopia
Avaya IP Office review by Jessica R.
Jessica R.
Validated Reviewer
Verified Current User
Review Source

"installed and disappeared "

What do you like best?

I like the the phones are sleek. I like that there are a lot of learning videos online so that when the installers dont teach that well you can teach yourself.

What do you dislike?

I disliked that the gentleman that installed the devices for our entire office gave us very little training on how to use and set them up. Being that I am an administrator I needed to understand how to set people up and how to route everything and he asked me to provide him with what commands we needed and he messed our whole system up but never got back with us after installation.

Recommendations to others considering the product

Have extremely better followup skills instilled in your employees so that they care about the end result for the company you are providing the service for and make sure the end users know fully how to use the devices that they have been sold. This service is not cheap and it shouldn't be a struggle to use after they leave.

What business problems are you solving with the product? What benefits have you realized?

the only benefit I am seeing is that I am able to easily transfer calls to all my locations now 8 months later and having to be taught on our own.

What Video Conferencing solution do you use?

Thanks for letting us know!
Avaya IP Office review by Jeanne D.
Jeanne D.
Validated Reviewer
Verified Current User
Review Source

"Easy web conferencing"

What do you like best?

Easy to start a web conference. Easy to share my screen with others.

What do you dislike?

The instructions for the employees who I try to connect with are not easy to understand. They have to install the Avaya client on their PC but it's not clearly stated.

Recommendations to others considering the product

Easy to use from a user point of view.

What business problems are you solving with the product? What benefits have you realized?

We have 4 campus geographically separated. Avaya is a lot better then visio conferences. And it saves us time and money!

Avaya IP Office review by Administrator in Furniture
Administrator in Furniture
Validated Reviewer
Verified Current User
Review Source

"Scopia Video confrenece unit"

What do you like best?

The quality of the image, and the ability it allows. Once setup you can send a weblink to anyone so they can join the meeting, This is great for meetings, interviews or conference calls

What do you dislike?

The size of the camera. Unfortunatly the camera is rather large, this is due to the technoligy it needs inside but a bit less bulky and this would be perfect.

What business problems are you solving with the product? What benefits have you realized?

Our owner lives in a different country and we also have sales managers all around the country, This device saves time and money and also opens up much wider options for our customers to interact with us.

Avaya IP Office review by Craig R.
Craig R.
Validated Reviewer
Verified Current User
Review Source

"so easy to install, manage, and troubleshoot....."

What do you like best?

I have been in the Telecom industry a long time, primarily Nortel, and if you know nortel, you know its hard to configure. After purchasing Avaya for my new company, never logged in to a system, I picked up a few books and within a week i had h323, 9611, phones up and working. was able to create a sip trunk via system manager and session manager to our existing PBX, and it all worked! not to mention the whole thing being virtualized, the documents are spot on if you just do some digging to find them. I needed 0 help from the vendor, saving us possibly thousands of dollars!

What do you dislike?

licensing is a bit of a pain, and you must constantly look out for updates.

Recommendations to others considering the product

make sure you register with PLDS and have access to get all the software, hold your vendor accountable for this access otherwise you will have a hard time getting everything you need.

What business problems are you solving with the product? What benefits have you realized?

we are using Avaya in a LAB environment to enable us to develop our application around other customers who utilize Avaya in their offices,

Avaya IP Office review by Ryan B.
Ryan B.
Validated Reviewer
Verified Current User
Review Source

"Avaya Scopia"

What do you like best?

The product is really easy to use for both administrators and users, off and on the site

What do you dislike?

At the moment we do not have any negative or constructive feedback about the product

What business problems are you solving with the product? What benefits have you realized?

The problem we was trying to solve was to be able to keep all board members connected no matter where they are located

Avaya IP Office review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"Great system and easy to use software "

What do you like best?

I like that this system has a lot of functionality that you don't always see with office systems. Good customization options and easy to learn and use.

What do you dislike?

There are a lot of voice prompts to follow and walk through - necessary? Yes. But could they be improved upon? Absolutely.

Recommendations to others considering the product

This is an easy to use system with a very intuitive user friendly setup. I would definitely choice to use Avaya again should I be in the market for a new system. I like a lot of the cool functions like voicemail to email and line naming that we have added to build out our phones and office.

What business problems are you solving with the product? What benefits have you realized?

We needed a system that would cover a massive number of lines in a cohesive manner and this system fits the bill.

Avaya IP Office review by Luca C.
Luca C.
Validated Reviewer
Review Source

"A professional IP platform."

What do you like best?

As for my experience, I have worked with Avaya PBX for some configuration and tests of my prevoious company VoIP network. Its strong point is the stability, the high customization of the corporate VoIP net .

Lag and Latency almost nonexistent as long as the network is of course performance.

What do you dislike?

We started to use the Avaya PBX for maybe an year, the configuration is not easy and not always as affordable support.

The costs of an Avaya PBX is very very expensive and in the end turned out to be the wrong choice for our business volumes.

Recommendations to others considering the product

For what has been our need, (only managing a small Voip infrastructure), we moved to another PBX easier to use and much lower costs.

What business problems are you solving with the product? What benefits have you realized?

Initially we were able to pull up our VoIP network mainly to learn to use in the best way the PBX and then we have installed VOIP in some of our customer's phones, unfortunately not without problems. To be fair, however, it was our first experience about VoIP environments.

The product is definitely one of the market leader, so I 'm sure it 's the best solution for very important (and large) companies.

Avaya IP Office review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Avaya, the softphone for your business"

What do you like best?

It works great, is very stable, lots of customization to change the features that you need for your business. Allows you to specify dialing rules, different audio devices, and plenty more.

What do you dislike?

The ringtone volume needs to have an option to lower it. Its very loud. The ringtone can be replaced but for those not savvy, its not that easy to do.

Recommendations to others considering the product

Its a great phone system that offers a lot of features and customization. It would be nice to change the default ringtone volume as it can be very loud, but its not that hard to replace the ringtone with something else. Other than that, it works great and gets the job done for my calls.

What business problems are you solving with the product? What benefits have you realized?

It works a lot better for our phone needs. Offers a lot better transferring and call quality.

Avaya IP Office review by Taylor H.
Taylor H.
Validated Reviewer
Review Source

"Avaya Review"

What do you like best?

The best thing i like about Avaya is that the phone is easy to use and covers all my communication needs at my office. I work at the front desk so I get many calls a day that I have to transfer to my fellow employees. The calls always come loud and clear and is rare that I ever have an issue with the phone.

What do you dislike?

The phone I use is not very appealing to the eyes. it looks old and outdated compared to the phone that are available for purchase these days. My office is decorated very aesthetically nice with the exception of this phone. I think changing the looks of the phone would make it much more appealing to your customers.

What business problems are you solving with the product? What benefits have you realized?

The benefits of having many of the Avaya phones throughout my office is that everyone knows how to them which makes transferring calls and communicating very easy. We do a lot of our business phone because we are a global company so have reliable phones are very important.

Avaya IP Office review by Kate O.
Kate O.
Validated Reviewer
Review Source

"A robust telecom system"

What do you like best?

Some of the best features include Click-to-Call which allows a user to quickly call a potential new lead / client via a mouse click, which saves time and promotes efficiency. The call recording feature that Avaya supports, lets a user listen back to calls made which is great for call coaching for a user to help improve themselves in a sales enviroment. Calendar integration allows the user to be notified of when to call a lead / client back.

What do you dislike?

Sometimes we are hit with 'waiting for line' message, but I think that is more down to the available lines / line issues rather than the Avaya equipment itself.

Recommendations to others considering the product

Avaya is a good product for call centre requirements. The typical features that are highlighted include Click-to-Call, call recording, restricting phone features and Calendar integration.

What business problems are you solving with the product? What benefits have you realized?

We are using Avaya in a sales environment, from click to call, to call recording with calendar integration within a call centre.

Avaya IP Office review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"This isn't my favorite application. Web app works better."

What do you like best?

I like being able to easily switch between telecommuter and desk mode. Working from home it's nice to be able to quickly switch the app to whatever phone I want to use, whether it's at home or traveling.

What do you dislike?

The software seems to shutdown at random times without warning. Several times people were unable to get through until I restart the software.

Recommendations to others considering the product

I actually recomment using Avaya One-x Portal instead of the Avaya desktop app. It seems to be much more stable and reliable. The majority of the users in my company have switched to using the portal instead due to the instability of the desktop application.

What business problems are you solving with the product? What benefits have you realized?

The major benefits is being able to direct my work phone to whatever phone I want. Being able to see the status of other users in the company is a nice feature as well.

Avaya IP Office review by Jeroen M.
Jeroen M.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Avaya is ready for the future"

What do you like best?

Avaya has recently release it's latest release: Communication Manager 7. The past years it has migrated from a full bare-metal environment to a full virtualized one. The migration to VM-ware based systems makes telephony servers as flexible as any other IT-system, and still providing the required reliability. SIP infrastructure components as System-Manager, SessionManager and SBC have reached a very reliable and feature-rich level. AACC brings all the features that a leading company should have to reach the highest level of service for its customers.

What do you dislike?

Integration with mobile solutions is not as far as we would like. Avaya has a disatvantage compared to Microsoft, which can use their own OS te bring better functionality

Recommendations to others considering the product

Avaya is providing the highest reliability, combined with the most features and easy-to-maintain solution in the market.

What business problems are you solving with the product? What benefits have you realized?

I am an Engineer, and I work with a good portion of the Avaya portfolio. Our customers are banks, insurance-company's, government organizations, and commercial sector SME LE company's.

Avaya IP Office review by April G.
April G.
Validated Reviewer
Review Source

"Easy as 1-2-3"

What do you like best?

I like how Avaya allows for you to easily work from home by allowing your home phone to be connected to your job's server to receive incoming calls.

What do you dislike?

The things I dislike most is constantly having rolled calls or dropped calls. It gets very annoying when you're trying to help a customer and they call disconnects or when you're trying to answer the phone and you're unable to.

Recommendations to others considering the product

I would recommend that others use Avaya just make sure your server is strong enough to handle numerous people using the software at once otherwise it will crash

What business problems are you solving with the product? What benefits have you realized?

Allowing employees to work from home while receiving phone calls from business customers.

Avaya IP Office review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Getting my work done is easier with Avaya One-X agent."

What do you like best?

I like the fact that I don't even need to have a phone when I make calls. I just use my computer and a headset. I also like the call quality on my end, and the reliability it seems to just work and I haven't really had any issues.

What do you dislike?

Sometimes people have a hard time hearing me and once in a while I get people that tell me they can hear an echo on their end.

Recommendations to others considering the product

I would recommend Avaya because it handles calls well and I like that you can just use a computer without a hard phone.

What business problems are you solving with the product? What benefits have you realized?

Being able to take calls for my IT support job without the need of a phone. It's much more convenient than using a hard phone.

Avaya IP Office review by Administrator in Wireless
Administrator in Wireless
Validated Reviewer
Review Source

"Avaya VOIP, a critical part of Pacific Stock Exchange Member Firm communications"

What do you like best?

The reliability and feature support are key to Avaya's success and popularity among end-users who are the key customers of telecommunication services. Financial services demands hyper-reliable solutions and Avaya solutions met every requirement.

What do you dislike?

Costs tend to be higher than many competitors that are increasingly improving their solution offerings making justification of Avaya solutions more difficult. License and maintenance costs are obviously a significant portion of this factor.

Recommendations to others considering the product

Find a good reseller/channel partner who will be able to offer high quality support in a timely fashion, preferably located locally to avoid high costs for travel if required for a large onsite migration project.

What business problems are you solving with the product? What benefits have you realized?

End user station portability and user feature mobility reduced IT support staff costs and allow users more flexibility as well as facilities management the ability more easily adjust workspace locations.

Avaya IP Office review by Kathleen B.
Kathleen B.
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

You can see the order number entered by the customer, easy to make another call while one line is on hold

What do you dislike?

Transferring calls usually disconnects the line

What business problems are you solving with the product? What benefits have you realized?

Quick response time

Avaya IP Office review by melissa B.
melissa B.
Validated Reviewer
Verified Current User
Review Source

"Avaya Customer experience"

What do you like best?

I love how you can better your customer expereinces

What do you dislike?

Nothing that I dislike, maybe could add some more options in the future

Recommendations to others considering the product

check it out if you want to Improve your customer experiences and add to productivity

What business problems are you solving with the product? What benefits have you realized?

Improving customer experiences

Avaya IP Office review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Avaya user since 1998"

What do you like best?

Avaya has a full suite of telecom products for small businesses to enterprises. It uses proven technology that was developed first and foremost to handle phone calls. (as opposed to other phone systems that evolved from data and network devices). It is incredible robust and reliable.

What do you dislike?

Avaya is going through a product transition from their acquiring Nortel a few years back. That's been a little bit of a challenge.

What business problems are you solving with the product? What benefits have you realized?

Full disclosure: I work for an Avaya Platinum Partner, but have worked directly with Cisco, Aspect, and cloud based solutions in my career. In that time I've worked for - or consulted on - dozens of telecom clients, solving every telecom problem under the roof. Avaya has always provided the best overall solutions.

Avaya IP Office review by Melinda N.
Melinda N.
Validated Reviewer
Review Source

"Avaya for the small firm"

What do you like best?

It is easy to understand and use. Great communication tool that assists with reaching multiple people in one easy manner.

What do you dislike?

There is only the option to conference call a max of 3 people at one time.

Recommendations to others considering the product

It is a good tool for the office and can be used easliy

What business problems are you solving with the product? What benefits have you realized?

Intra office communication, voicemail, and multiple line use at one time.

Avaya IP Office review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Verified Current User
Review Source

"Great phone system for small business"

What do you like best?

Remote access to system, being able to forward calls to another phone number, many features that you can tweak.

What do you dislike?

Parts are expensive. You are not allowed to service hardware yourself to save you money.

What business problems are you solving with the product? What benefits have you realized?

We replaced an outdated Avaya system. The new one allows us to have phones with lines we can forward. Fax Finder add on lets us receive faxes via email.

Avaya IP Office review by Meghan M.
Meghan M.
Validated Reviewer
Review Source

"Easy, Simple Program"

What do you like best?

The ease of the controls and fuctions, it takes seconds to learn how Avaya works. The many settings are a plus as well.

What do you dislike?

It doesn't happen a lot, but when the program freezes or shuts down abruptly, it's a rough time on doing your job adequately.

What business problems are you solving with the product? What benefits have you realized?

It creates a quick call to call flow that provides a wonderful way to get work done.

Avaya IP Office review by kelly g.
kelly g.
Validated Reviewer
Review Source

"Easy to use phone software"

What do you like best?

It is very user friendly and affordable.

What do you dislike?

Some minor glitches. Sometimes it will drop calls

What business problems are you solving with the product? What benefits have you realized?

It works well with multi lines

Avaya IP Office review by User in Executive Office
User in Executive Office
Validated Reviewer
Review Source

"They are just phones"

What do you like best?

I like best that when I am dialing a number that it does actually call the number I dial like a phone is supposed to do.

What do you dislike?

I dislike that this phone is not bluetooth capable. It would make my job a lot easier if it was bluetooth capable.

Recommendations to others considering the product

If you are looking for a phone this one is for you!

What business problems are you solving with the product? What benefits have you realized?

I do not have any problems that I am trying to solve so I cannot truthfully answer this question.

Avaya IP Office review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Scopia Videoconference"

What do you like best?

It provides scalable, cost-effective and unmatched interoperability with other video terminals based on standards

Ease to use

What do you dislike?

presents some weaknesses in the administration, in terms of the flexibility of configuration of audio and video codecs

Recommendations to others considering the product

Try it

What business problems are you solving with the product? What benefits have you realized?

interoperability with other video terminals

Avaya IP Office review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Excellent for video conferencing."

What do you like best?

User-friendly; easy to setup and access especially when you have a job that requires routine conferencing.

What do you dislike?

At times the video can be choppy but that could be due to a bad connection.

What business problems are you solving with the product? What benefits have you realized?

Provides businesses with scattered employees to stay connected especially for important events and quarterly meetings.

Avaya IP Office review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Avaya Review "

What do you like best?

I've used the phones and communications services for over 10 years

What do you dislike?

No complaints from myself or anyone in the office

Recommendations to others considering the product

It's a great communications software and phone

What business problems are you solving with the product? What benefits have you realized?

Internal and external communications

Avaya IP Office review by D. SKye H.
D. SKye H.
Validated Reviewer
Review Source

"Changing Callcenters into Contact Centers"

What do you like best?

The fact that we can have 5-9's of uptime, Our Avaya PBX has been up and running great for a very long time!

What do you dislike?

It is rather expensive to upgrade, so we are running on rather old software.

Recommendations to others considering the product

There are a few "Major" telecom vendors, Avaya happens to be the best, for the money, that may be opinion, but the people who implemented it here did the research.

What business problems are you solving with the product? What benefits have you realized?

Well, our customers can call us on the phone, we can get them routed to the right people at the right time.

Avaya IP Office review by Paul L.
Paul L.
Validated Reviewer
Review Source

"Avaya is Calling"

What do you like best?

What I like best about Avaya is that the software is very versatile supporting both Nortel & Avaya platforms

What do you dislike?

What I dislike about Avaya is that some of the documentation is not thorough enough especially when it comes to conference phones and external audio speaker additions.

Recommendations to others considering the product

I do recommend Avaya especially when your business has old phone systems that you want to continue to use.

What business problems are you solving with the product? What benefits have you realized?

Avaya provided us a path to continue to use our Nortel phone system when it went out of business so we can continue to use our digital phones and add on new IP phones.

Avaya IP Office review by User in Logistics and Supply Chain
User in Logistics and Supply Chain
Validated Reviewer
Review Source

"This product monitors my calls and talk time as well as records every call I make."

What do you like best?

The fact that any call I make can be pulled to confirm what was agreed upon and said during a phone conversation.

What do you dislike?

Sometimes the calls do not register or I think that the count is off or skewed.

What business problems are you solving with the product? What benefits have you realized?

Booking freight. Great to review calls to make sure both parties are living up to their obligations.

Avaya IP Office review by Agency in Outsourcing/Offshoring
Agency in Outsourcing/Offshoring
Validated Reviewer
Review Source

"A great well working system"

What do you like best?

It works without fail. I have yet to have issues with avaya.

What do you dislike?

It is a bit of a complex system and can be confusing to figure out.

What business problems are you solving with the product? What benefits have you realized?

Credit card solutions.

Avaya IP Office review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source

"We moved to our IP Office 500 and didn't look back"

What do you like best?

The phones are consistently great allowing for a pleasant interruption free call every time.

What do you dislike?

The software is good on the back end but could use a customer download site.

Recommendations to others considering the product

Ask to have the standard lines to be installed versus a 100% VOIP system for stability.

What business problems are you solving with the product? What benefits have you realized?

Dropped calls, no caller display coming up and lack of VOIP.

Avaya solved all of this.

Avaya IP Office review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Administrator"

What do you like best?

Stability and tech support are good but the definity line was difficult to integrate

What do you dislike?

Integration with Cisco systems as that was the direction we moved after installing

What business problems are you solving with the product? What benefits have you realized?

Reduction in cost of the overall voice system and centralizing management for all systems with multiple locations was our

Avaya IP Office review by Ruban K.
Ruban K.
Validated Reviewer
Review Source

"For Call center geeks"

What do you like best?

If you have ever worked in a corporate customer service, you might have heard about Avaya. Avaya's VOIP services are far better from the other competitors. The hardware or the embedded firmware they all just fit your needs. They place single click log-in/log-out and aux options. It integrates very well with the local pbx.

What do you dislike?

Avaya doesn't offer an easy way to integrate your hardware with another database server. It costs too much to edit their default configuration

Recommendations to others considering the product

It's better than Cisco. It's best suited for enterprises.

Avaya IP Office review by Tom L.
Tom L.
Validated Reviewer
Review Source

"Decent Telephony Platform for a Custom Call Center Application"

What do you like best?

On an SAP CRM Project for a previous client we integrated a custom UI application with AVAYA via the AVAYA SDK, and used AVAYA for call, email, fax, and chat routing directly, bypassing SAP's routing functionality. The system behaved as expected in most cases and AVAYA provides fairly thorough documentation that explains how to handle messages being sent to / from its .dll file.

What do you dislike?

Some of the behavior was inconsistent between the AVAYA SDK and the actual AVAYA server itself. It took many support calls and tickets to resolve our issues.

Recommendations to others considering the product

There are multiple platforms to choose from and this is one of the best, but make sure you also take a look at Genesys and some of the others and compare to find the best one for your specific business needs.

Avaya IP Office review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

It's very simple and straight forward to use

What do you dislike?

I don't have any complaints about this product

What business problems are you solving with the product? What benefits have you realized?

Call transfer to cell phones

Avaya IP Office review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Very Good VOIP Platform"

What do you like best?

Avaya offers a feature rich platform for enterprise businesses and they currently made video conferencing a standard with their newer model phones.

What do you dislike?

Very costly to get all the bells and whistles.

Recommendations to others considering the product

Avaya is a great solution in a larger environment, and I would highly recommend looking into it.

Kate from G2 Crowd

Learning about Avaya Scopia?

I can help.
* We monitor all Avaya Scopia reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.