Aventri

Aventri

(97)
4.2 out of 5 stars

Aventri (formerly etouches) is the first true live connection management platform. Continually transforming the way event managers execute their events while transforming the market, Aventri allows clients to create valuable in-person experiences, grow influential communities and expand brands. The comprehensive integrated solution starts with meeting request to venue sourcing, to every component of event management including registration, event marketing solutions, travel management, mobile apps to the all-important “experience” at the event with badges and onsite solutions. The platform connects event attendees and drives real-time attendee engagement while capturing meaningful data and analytics to help understand an event's success and provide real-time ROI.

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etouches review by <span>Jake P.</span>
Jake P.
Validated Reviewer
Verified Current User
Review Source

"Etouches product review"

What do you like best?

Search capabilities are nice. I have found this to be very useful.

Support docs and videos are useful to reference.

Support team is amazing. Highly recommend them.

What do you dislike?

I would like to be able to manage images and documents directly through the HTML editor vs. having to go through the account level widget.

Having events auto sort to folders would be helpful. Events that are live go in 1 folder, once turned Closed, they automatically move to another folder (archive)

Formatting in HTML editor is difficult.

Create a better way to insert and format tables within the HTML editor

Many users have identified this as not being user friendly at all

Email effectiveness through firewalls and spam filters. Increase effectiveness

Attachment size restrictions are far too small for documents

Please update training materials to include new user interface

Recommendations to others considering the product

This is a good product, but it often needs help from support agents.

What business problems are you solving with the product? What benefits have you realized?

Outlined in previous question. .

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etouches review by <span>Steve M.</span>
Steve M.
Validated Reviewer
Verified Current User
Review Source

"etouches - Easy to use, full featured, made for Event Professionals"

What do you like best?

Options available are amazing. Ability to add functions on the fly. Customization - in crafting the registration process for guests, designing website and emails in HTML/CSS. Easy to use. And the reports! Sharing a dynamic Registrant List and other reports with a non-etouches user - feature made us weep with joy.

Having a single platform that combines Marketing, Registration, Payment, and follow-up makes life so much easier and solves the problem of having multiple software or services that do not talk to each other.

Best software support I have ever encountered.

What do you dislike?

User management could use more features for account admins. Seating module is a little basic. Would be nice to have more features (a la Social Tables).

What business problems are you solving with the product? What benefits have you realized?

Having a single event management platform for an large university at the Enterprise level, that can integrate with our existing services.

Our university does not have a centralized Events office, so this helps give us a way of viewing what all our units are doing.

What Event Management Platforms solution do you use?

Thanks for letting us know!
etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Customer Service!"

What do you like best?

The customer service and support has always been very timely, pleasant, and (most of all) useful. I perform an admin function in the tool, which brings a lot of questions my way from other users in the company. eTouches support is always very helpful in tackling those questions and issues as they arise. The support team has also been quick to send issues my way if approached with authorization requests from with the company. Very much appreciated!

What do you dislike?

The browser admin interface does not always seem as intuitive as it could. There is definitely a fairly large learning curve if you intend to utilize the full feature set eTouches allows. The draw back is that the tool can seem a bit unwieldy (and perhaps expensive) if you're not planning to use every aspect, so it pays to take the time to learn, but that learning can be frustrating at times.

Recommendations to others considering the product

Definitely take the time to learn all of the capabilities of the tool. Will pay off in the end!

What business problems are you solving with the product? What benefits have you realized?

eTouches has provided a great environment in which our company can organize and execute events, ensuring a colaborative, one-stop-shop for the whole team. It has been great to have a single tool for use across the company, allowing for much needed oversight and coordination within the events team. There is always room for improvement, but overall satisfaction within the team is high.

etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"I have greatly enjoyed using eTouches. Very user friendly."

What do you like best?

There are many things I enjoy about eTouches. The amount of control I am given over the event is great. All of the different options that are available have been very useful. As well they are constantly adding new features that allow us to grow our events.

What do you dislike?

The biggest issue I have come across is the complexity of some options. I have to go to this page, then that tab, then click this option. That will turn on an option on this other page so you can make that change.

As well the site is not designed for a Multi Level Marketing business. This makes some tasks more difficult. However, they have been making changes to improve this.

What business problems are you solving with the product? What benefits have you realized?

It has improved time management greatly. The registration system we used to use was built internally. To make some changes we would have to submit IT tickets and wait for fixes to be made. it would take hours or even days for fixes to be made. Now with etouches, I have control over almost everything. People are always amazed at how quickly I am able to make corrections.

etouches review by <span>Molly O.</span>
Molly O.
Validated Reviewer
Verified Current User
Review Source

"eTouches Review"

What do you like best?

I like the ability to easily navigate between events and surveys. I also appreciate how simple it is to find and review previous events through the archive.

What do you dislike?

I wish that the system regulated formatting for phone numbers, etc. so that all of the information exported the same way. For example, that all phone numbers would be dashed or included parentheses. This would make the user experience easier.

Recommendations to others considering the product

Etouches is a simple and effective platform for events and surveys, helping the user easily gain relevant information.

What business problems are you solving with the product? What benefits have you realized?

Etouches enables our business to open up opportunities to a wide number of partners and then select those that work best using the survey information they complete.

etouches review by <span>Daniela N.</span>
Daniela N.
Validated Reviewer
Verified Current User
Review Source

"Integration & Flexibility"

What do you like best?

Integration between modules; versatile; user friendly; task management; excellent costumer support;

What do you dislike?

eHome and emails > HTML coding/ text formatting does not always work on 'view'. Can be frustrating if user does not know coding. For this level of platform, one expects all the buttons and functionalities to be completely responsive on 'view' .

eSelect:

1) Sometimes Select is setup before eReg settings and look and feel are completed (abstract submission opens before registration in most cases). System should allow to have look and feel settings on eSelect to be synchronized eReg settings at any time;

2) reporting - excel: sometimes formatting of spreadsheets is off, which makes it unreadable. I believe this might be a glitch in the reporting system.

Reporting in word - Great feature, but should allow formatting - some fields show out of order (field 3 and 4, showing before fields 2 and 1 etc...)

Abstract submission - front end / user: users should be prompted to save their submissions when system is close to logging them off

Project timeline - email with tasks becoming due/ overdue could be linked so people could update their tasks quicker, instead of having to browse through their entire task list.

What business problems are you solving with the product? What benefits have you realized?

eSelect - Abstract submission management > submission and review process is streamlined and easy to setup and manage both on the back and front ends, which is a huge time saver for both administrators and users

Systems are very user friendly on the front end, which helps increase submissions/ applications.

etouches review by User
User
Validated Reviewer
Verified Current User
Review Source

"Hands down the best event management solution"

What do you like best?

etouches is extremely easy to use. A million customizations and they keep updating the solution about every week. Amazing!

We recently tried the loopd trackers to see where our attendees were wandering too most during an art show to show our artists what kind of real engagement they received from the event. Attendees were also able to easily network with one another and even exchance contact information back and forth.

What do you dislike?

Not much to dislike here. I suppose the name could be better!

Recommendations to others considering the product

Definitely take time to do the training. Our team was lost before we had attended a complimentary training that etouches provides. The solution is very involved and requires a bit of 'getting to know.'

What business problems are you solving with the product? What benefits have you realized?

We are using etouches to manage dozens of events per year and increase engagement from our clients and customers. This system gives us the ability to get full information on all of our evvents and attendees.

etouches review by User in Hospitality
User in Hospitality
Validated Reviewer
Verified Current User
Review Source

"eTouches Review"

What do you like best?

The best part is working with the event management company, Executivevents. They are very familiar with the software and incredibly helpful. There is also a relatively high level of customization available in the site that is great. They recently underwent a user interface update and the new update is great. Also really like the reporting features - several customizable reporting options.

What do you dislike?

Customer Service is not the greatest - sometimes it'll take days to receive a response. In some other cases, I never received responses to issues experienced with the system.

Recommendations to others considering the product

If not using a registration management company, be sure to negotiate or confirm extensive user training. While I was offered a training when I began with my company, it was simply a webinar tutorial and did not dive deep into the capabilities of the site.

What business problems are you solving with the product? What benefits have you realized?

We use eTouches for registration for all of our events ranging from 20 - 4,500 attendees.

etouches review by Administrator in Philanthropy
Administrator in Philanthropy
Validated Reviewer
Verified Current User
Review Source

"Etouches as an Event Portal"

What do you like best?

I like that it comes with 16 modules for planning and managing your event.

What do you dislike?

Their professional support folks are not very flexible and accommodating. It is hard to have a good partnership with them. The company staff seems to all work remotely from home.

Recommendations to others considering the product

The product is great if you have a typical standard event to manage. If you have a highly customized event it is hard because you will need etouches professional and technical support and I don't think that has been as good as other software. I also do not like the fact that you need to pay an additional fee to remove their logo from your event. Read your contract carefully. It is written in there that they have a right to put their logo on every page on your event website.

What business problems are you solving with the product? What benefits have you realized?

We host many events around the world and uses Etouches to manage the save the date email communication to e-registration to event website to analytical reporting post event. Awesome to have a software that can provide a full solution.

etouches review by <span>Martin B.</span>
Martin B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"etouches for association management"

What do you like best?

Kellen has partnered etouches since 2012. We have seen the company grow & prosper, and we are very pleased with the results. Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience. We also appreciate and utilize the system's ability to work with multiple currencies, multiple global payment gateways, and multiple languages, including Chinese.

What do you dislike?

Some of the challenges include lack of development of the online booth sales & management module (ebooth), slow development of integration with association management systems (AMSs, such as NetForum, YourMembership, i4a...), limited scope of the appointment-scheduling module (esocial).

Recommendations to others considering the product

There are a couple of competitors (for full event management solutions) soon the horizon, including Bizzabo; we checked them out and they are not quite there. I feel etouches has lost some of their entrepreneurial spirit, and are more focused on marketing and mass appeal. Less innovation and more process. Regardless, our focus with them is to move forward with integration with association management software solutions (AMSs) such as NetForum, YourMembership, i4a, etc...

What business problems are you solving with the product? What benefits have you realized?

being able to apply a successful registration template across multiple clients. Having a test area vs production area. accepting registrations in multiple currencies and depositing direct into client online merchant account through international payment gateways. having a one-click option to view the website in multiple languages, including Chinese.

etouches review by <span>Matthew D.</span>
Matthew D.
Validated Reviewer
Verified Current User
Review Source

"A Great Platform at a Great Price"

What do you like best?

The Administrative flow for configuration is extremely intuitive and easy for a general practitioner as well as an experience manager. The system allows for support of very simple registration as well as complex user conference and expo programs. Etouches beats competitors in areas of flexibility for look & feel (creating a much more attractive and engaging experience) as well as open standard API integrations.

What do you dislike?

Etouches needs to continue to develop and extend capabilities for Session & Speaker Management to accommodate increasingly complex User Conferences, offering filtering capabilities within a formal agenda builder.

What business problems are you solving with the product? What benefits have you realized?

Our company developed and currently manages a proprietary registration platform that supports Incentives and Meetings. We have partnered with etouches and will continue to support their growth efforts as we look for a long term, financially viable solution to meet the needs of our clients across all event types.

etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"etouches has a bright future"

What do you like best?

What is great about etouches is that they are constantly upgrading the platform with new enhancements and features. They really listen to their customers and the feedback they give.

What do you dislike?

A difficulty we have experienced with etouches is that at times the platform cannot handle large amounts of traffic. This can be problem-some as some of our events attract thousands and we need to be confident that they are going to have an exceptional user experience while registering.

Recommendations to others considering the product

etouches is a very strong platform that is working hard to develop a best in class product. If you are prepared to actively work with their team, this product will work to your benefit.

What business problems are you solving with the product? What benefits have you realized?

etouches helps our automatic so much of what we do. With this automation we are more efficient with our time and our margin of error has been reduced.

etouches review by <span>Julien C.</span>
Julien C.
Validated Reviewer
Verified Current User
Review Source

"Multi Event platform for association that becomes our CRM"

What do you like best?

We are organizing around 10 events per year which are our touchpoint with our members and all the community.

Etouches has been first our registration software. What we value most is:

Registration setup :

- managing members only rate with automated filters

- easy design of the pages

- setup administrative invoices and other documents

- management of complex information gathering (session, extra-data, share-transportation...)

And also a templating of these setup to allow us to duplicate all or parts of these setup...

Communication management:

- manage layout of emails easily with global templates or event-specific customization

- send out invitation and monitor answers

- manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click

- manage automated email for incomplete registration, confirmation, changes in the programme...

Financial & reporting:

- really easy automated report

- daily email custom report (just magic for other stakeholders) and live private lists

- finance management with our context (taxes are complex for association)...

Sponsor management:

- we also used etouches to manage sponsorship

- from confirmation of packages

- invoices

- quota management for badges and VIP pass

CRM management: we use the option of "global database" :

- this include that our global DB is automaticaly updated by every single registration

- we have cross events data

- we can monitor engagement, loyalty

- we can detect low engaged people to be proactive in the communication with them before they leave the association

- we can provide detailed data about quality, quantity and interest of our community to our potential sponsors

--> fully integrated with no import / export / excel skills (and time spent)

What do you dislike?

etouches has a lot of modules and I don't know everything.

Sometime I discover too late a useful functionality and I fell frustrated.

Recommendations to others considering the product

It is a great software with also a great team including both vision of the future and also 100% oriented on human relationship and customer listening.

Talk with them, express your specific needs and they probably already have some magic available for you...

What business problems are you solving with the product? What benefits have you realized?

The main problem was our ability to understand the global picture of our engagement in the community.

and also to detect low signal for both highly engaged people that we should work with and also low-engaged people that we should care.

Another benefit is the value of the cross events data for our sponsorship programmes.

etouches review by <span>Brian K.</span>
Brian K.
Validated Reviewer
Verified Current User
Review Source

"I have been very pleased with eTouches.I used a lot of other products before but eTouches surpasses."

What do you like best?

Functionality. Ability to specialize your registration.

The customer service if fantastic! I can always get in touch with someone either via chat or by phone. Any time during the day or night.

What do you dislike?

Cost is pretty high. I believe I can get other products for a much cheaper price. That is my only concern. I am wondering if I should go to another product. The annual price is high plus the per registration cost is also very high.

Recommendations to others considering the product

The ease of use if great! This applies for the person setting up the registration as well as for the individuals registering.

What business problems are you solving with the product? What benefits have you realized?

Registration for conference. The ease of use is great and people seem to understand how to register easily. This was not the case with my previous product.

etouches review by <span>Susan M.</span>
Susan M.
Validated Reviewer
Verified Current User
Review Source

"A full featured platform"

What do you like best?

I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.

What do you dislike?

While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.

What business problems are you solving with the product? What benefits have you realized?

TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. This solution had worked for us over the years, but during the past two years, we had outgrown it and needed to find a partner that was state-of-the-art, that would be easy for our organising team to use and would help us delight our audience during the registration process.

Etouches made such a difference to us, as it provided a single source of truth for all our registrations, payments and refunds, and allowed us to have an easy and quick snapshot of all our attendees at our fingertips.

For the first time our ticketing process received only silence or positive feedback from the attendees. As a non-profit, we rely on volunteers for much of the registration and audience management and this team has been thrilled with how much easier this has made their jobs. Also, the registration process on the day went much smoother due to etouches with one attendee giving it a 12/10!

etouches review by <span>Jessica  Y.</span>
Jessica Y.
Validated Reviewer
Verified Current User
Review Source

"The experience has been stable. "

What do you like best?

I like the added features such as the incomplete notification and the fact that you can customer a variety of emails. I like that you can customize the buttons and set the look and feel of registration to match your brand

What do you dislike?

There was some miscommunication about the app platform and the failed sync report. Other than that, everything else has been pretty intuitive.

What business problems are you solving with the product? What benefits have you realized?

No business problems at the moment. I think the fact that there is a centralize place that does work for our users has been beneficial.

etouches review by <span>Katie Z.</span>
Katie Z.
Validated Reviewer
Verified Current User
Review Source

"eTouches Review"

What do you like best?

THE SUPPORT TEAM!! They are incredible, and I always receive a quick and thorough response. The support team goes above and beyond every time, and ensure my question(s) is/are answered before closing out the support ticket. My account manager is also wonderful, I just utilize the support team more than my AM.

What do you dislike?

At this time, I have no dislikes with eTouches. I don't utilize all the features they offer, but I'm looking forward to learning and implementing more features.

What business problems are you solving with the product? What benefits have you realized?

Registration and event management

etouches review by <span>Maarten W.</span>
Maarten W.
Validated Reviewer
Verified Current User
Review Source

"The software for event managers"

What do you like best?

eTouches is specifically made for managing events in detail. Where our Marketing Automation Platform (MAP) stops (misses functionality) eTouches takes over and still provides a seamless integration back to our MAP giving us as event managers all the capabilities that we need. It's very easy to learn to use and not much can go wrong. We are most likely only using 25% of the total capabilities of the product but it does exactly what we need it to do so we are very happy with this solution. The integration functionality is great and key factor when we made the decision to work with the platform.

What do you dislike?

Perhaps they could provide some more templates for things such as event pages and emailers. That would make it even easier to get an event setup in minutes. Other then that i would love to have the option to trial the other modules that they have to see if there is anything of value in there for us.

Recommendations to others considering the product

You should be running a reasonable number of event registrations a year to validate the investment in a platform like eTouches.

What business problems are you solving with the product? What benefits have you realized?

We needed more information from our events but didn't want to store all that data in separate fields in our MAP environment. Think of fields like session interest or food interest. Also making sure we have a good overview of all the registrants and the revenue we generated was something we where struggling with when we didn't have eTouches. Next to that we also searched for a way to collect payments as our MAP doesn't offer any functionality in that department.

etouches review by <span>Aaron S.</span>
Aaron S.
Validated Reviewer
Verified Current User
Review Source

"Great Events Platform - Many Features - Integrates well with mobile app"

What do you like best?

Languages and integrations. There are many APIs that make is very easy to integrate with other systems. I also love that so many language options are available. Also, the ability to frame a web page in the app that knows the id of the user makes it simple to create custom experiences, almost anything you can think of.

What do you dislike?

I would like the survey module to be responsive. That is coming soon. Will be great to move away from surveymonkey.

What business problems are you solving with the product? What benefits have you realized?

Event attendees

etouches review by <span>Bailey H.</span>
Bailey H.
Validated Reviewer
Verified Current User
Review Source

"Really Great Platform"

What do you like best?

I really like the ability to input our own coding into it and their willingness to always work with our company and help us along the way. The new user interface makes everything even better now!

What do you dislike?

I honestly don't really dislike anything about it!

What business problems are you solving with the product? What benefits have you realized?

We haven't run into any problems with using it, but we've been able to benefit by sending out surveys and emails through the same platform we build the websites and that's a really nice convenience to have.

etouches review by <span>Neecia S.</span>
Neecia S.
Validated Reviewer
Review Source

"etouches has solved some of our biggest problems"

What do you like best?

Before we got etouches our team gathered rsvps through email and it was a long and tedious process. Automating the process has saved us so much time and effort. It also removes a lot of the ambiguity for our invitees. They know right away that we've recorded their rsvp and don't need to wait around for someone to get back to them personally. We have also been able to take advantage for the emarketing and send out invites easily. We no longer have to use mail merge that constantly caused our computers to crash. All around it has benefited our event planning processes.

I love the new registration page templates. The look is a major improvement over the old default template.

What do you dislike?

etouches can be a bit glitchy for me. It isn't easy to copy paste text from a word doc into an etouches email window. The formatting options are not very extensive and tend to cause issues for me. I don't know how many times I've created an email and looked it over just to find the formatting totally messed up once the test email hits my inbox. It's very frustrating when this happens and it takes multiple tests and rewrites to get it to work properly.

What business problems are you solving with the product? What benefits have you realized?

etouches saves us time when setting up registrations for our numerous events. It streamlines the process for our invitees and allows us to force them to give us the information we need. Before etouches we had to rely on people actually reading our invites and requests and deciding to respond with all the information we asked them for. This was never an easy process. Etouches also makes sending out invites much smoother. Before we never had the option to set emails to go out at a later time. It is also much quicker to send out invites to thousands of guests. No longer do we have to use mail merge.

etouches review by <span>Debi H.</span>
Debi H.
Validated Reviewer
Verified Current User
Review Source

"etouches has changed our event registration experience!"

What do you like best?

I love that the interface is easy to use. Our staff is able to quickly find registrants; our attendees are able to easily register and as an admin I can pull reports, cross reference attendees and print badges with ease.

What do you dislike?

I wish there were a few more options like a registration open date/time. Sometimes we set up for an event that has an accounted "registration open" date/time and we have to manually come in right at that time to open the event, which can be a hassle.

What business problems are you solving with the product? What benefits have you realized?

We have been able to register people quicker and easier than with past software and we have especially liked the mobile check in/onsite check in options.

etouches review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Registration system is better than most but has notable flaws"

What do you like best?

Finding a registration system that offers true group registration with either group or individual invoice options has been difficult. eReg comes the closest I've seen and the automatically generating, forwardable invoicing has made life in a small office holding events for 2,500+ much easier.

For the most part, the system is fairly intuitive and includes time saving features. Costs are reasonable and technical support is generally very good.

What do you dislike?

Despite the fact that some features are head and shoulders above similar systems, eReg does have some notable and frustrating flaws. The search ability for the check in process has what I'd consider a fatal flaw - it searches only for an exact match. If extra spaces or hyphenated names have been entered into a registration record, they will not come up in the search unless typed in exactly as they were input. The search feature within event registrant lists functions much better and will pull up any result containing a portion of the search criteria entered. The mobile check in search feature works the same as the registrant list.

Another place where etouches falls down is with the event mobile app TapCrowd. For my last event, we found a number of errors in the program which caused information displayed on iPhones not to correctly sort or display as intended. Every time an update was made, our extensive custom formatting had to be redone and my final costs were almost 4 times more than budgeted due to the amount of time my contractor spend redoing the same work multiple times and calling/following up with tech support on the plethora of issues we experienced.

Finally, while individual costs are included for group registrations, payments must be manually broken down if you need to see individual portions of fees paid. Some of our groups are 40+ and manually applying the fees is clunky and cumbersome.

Recommendations to others considering the product

Get a trial and build an event based on your most complex or time consuming event needs and fully test the search abilities. For our organization the pros definitely outweigh the cons but if your needs are fairly simple, this might not be the program for you.

What business problems are you solving with the product? What benefits have you realized?

eReg has, for the most part, solved our need to have a quick and easy method for invoicing and sending balance due statements. The time savings has been extensive.

etouches review by Agency in Events Services
Agency in Events Services
Validated Reviewer
Verified Current User
Review Source

"Great Product / Sporadic Customer Service "

What do you like best?

I like that there are some great customization opportunities, but without having a great background on the product we aren't always sure if we are using them correctly.

I like that there are training opportunities and have found that quite helpful, but they tend to repeat themselves and difficult questions aren't answered in real time.

What do you dislike?

I dislike that the e-touches university platform was launched and then tapered off. I'd like to really learn how to utilize the product in more real-life applications and not just how my company has been able to make it work.

Customer service is sporadic. Sometimes they are kind and helpful and sometimes they are flustered with your questions.

Recommendations to others considering the product

If you want something really pretty with drag and drop features, etouches ins't that.

if you want a robust system with customization capabilities then etouches is your platform. If eventbrite and other simple systems aren't cutting it you need to make the move to something that can meet the needs of processional clients.

What business problems are you solving with the product? What benefits have you realized?

The main business problem we are solving is being able to offer our clients an inclusive registration portal with great capabilities.

etouches review by User
User
Validated Reviewer
Review Source

"I do not recommend it / We are now looking for a new solution"

What do you like best?

eReg, the registration module is very complete and flexible. You can manage any kind of event.

but when you deeply use Etouches, you can find out lots of inconsistency, for exemple you can display somme informations but not all of them with no reasons or some fields are available in the API or in Custom Report but not all of them.. These are just exemple, there is many of small things that have not been thinking globally (probably due to a lack of test before pushing new developpement live)

At each new developpement implemented in the live area, it's very commun to have backsliding : so annoying, especially when you are at the firt day of your event

What do you dislike?

The support is very efficient for basic question but is completely unuseful in case of major bugs : no news from the team when you really need answer, at least to be able to anticipate, no information on the reason of the bugs, no excuse of course and no help to offset conséquences of the bug

No transparency, No open conversation with any staff of Etouches.

Recommendations to others considering the product

Don't use it !

What business problems are you solving with the product? What benefits have you realized?

Registration management for events (via eReg)

Abstracts management for events (via eSelect)

Problems appears at the very beginning, but the team was much more helpful. Now we do not feel as a Customer for them, they are not willing to improve the software, and themselves.

They are just looking for new Customer, with no improvment strategy

We are now looking for a new solution as we are very disappointed.

etouches review by <span>Bill R.</span>
Bill R.
Validated Reviewer
Verified Current User
Review Source

"So far, so good!!!"

What do you like best?

With this being my first year using eTouches for my organization, there is an expected steep learning curve. Not so with eTouches. It's design is very intuitive and lends to getting started and feeling like you are accomplishing something very quickly. Additionally, when you do run into an issue, the support team is very quick and thorough in getting back to you.

What do you dislike?

Being a newer company, there are some features that one might expect that are not fully functional yet.

What business problems are you solving with the product? What benefits have you realized?

With the shut down of my previous event organization software, eTouches has stepped right in and provided more than what we had in the past.

etouches review by <span>David A.</span>
David A.
Validated Reviewer
Verified Current User
Review Source

"The best we've tried"

What do you like best?

Registration forms are very easy to setup with eReg. Event websites are easy too with their eHome product. Their customer service team is outstanding and there is rarely ever a hold to get live support. They also offer live-reports that your clients/customers can see anytime. That feature alone has save countless hours.

What do you dislike?

The eBooth system is a bit more complicated, but it that just might be my proficiency with their system because in the end it did the job.

What business problems are you solving with the product? What benefits have you realized?

I am managing many events from one central system. I have save a lot of time from other registration systems we have worked with.

etouches review by <span>Elizabeth H.</span>
Elizabeth H.
Validated Reviewer
Verified Current User
Review Source

"eReg is life changing!"

What do you like best?

With our previous event registration system, there were constant complaints from attendees about the registration process. To the extent that nearly all of our registrants would actually register by phone or through staff in the office. What’s the point of having and online registration platform. Now 95% is done through eReg, enabling our staff to use their energy and talents on the actual event production and execution.

Through the efficient use of the onsite registration and mobile check-in features, post-event wrap-up is easy and no hassle. With a few clicks and pre-drafted email templates, we can send “thank you” emails to those that attended, “sorry we missed yous” to those who never made it, and tax deductible notes to those who supported the event first thing the day after the event.

The integration between eTouches and Salesforce has been lifesaving for us. With our previous system, unique guest lists and email lists were created for each campaign/event. After the event or campaign was complete the information would be updated back into Salesforce if time allowed, which was rare. Now we know instantly who received which emails and what program they registered for, which makes our Membership Group and Business Development teams VERY happy.

What do you dislike?

There are a few things I wish could be more integrated in eTouches, but as those things come up I've been able to submit our needs through the customer support portal and eTouches continually adds them to the development queue. They constantly make updates to the different modules to increase functionality and better the user experience.

What business problems are you solving with the product? What benefits have you realized?

I am part of a very small event and marketing team (3 people!) that successfully develops, produces and executes over 60 events throughout the year, so we need all the time and support we can get.

Through the implementation of eReg, eMarketing, and eSurvey we have continued to maximize registrations and minimize staff resources for each registration and email appeal sent. Gone are the days of reading forms and lists and manually typing in attendee names and survey responses!

etouches review by <span>Claire E. B.</span>
Claire E. B.
Validated Reviewer
Verified Current User
Review Source

"I’m thrilled with how easy eTouches has made my marketing life"

What do you like best?

I love how easy eTouches is to use, in all aspects. It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials.

What do you dislike?

There are some additional features that I would like, but I've been able to submit those needs through the customer support portal and eTouches continually adds them to the development queue. They are always making updates to increase the functionality of the system.

Recommendations to others considering the product

This really is the most robust software on the market for event planning and management. There are some improvements to be made on the digital marketing side, but eTouches is constantly working on their product and I have full confidence they will continue to provide product updates.

What business problems are you solving with the product? What benefits have you realized?

Before we implemented eTouches we had a TON of problems customizing emails, getting them out, getting attendees to convert from viewing an email to registering for an event and sometimes they would try and register for an event but just give up because our old system was so difficult to use.

With eTouches we've increased all of our metrics around our digital marketing, event registration, and attendance. We do a lot of events every year (over 60) and we have a team of 3 for all the marketing and event production, so our time is really valuable. eTouches has reduced the amount of time we need to spend working in the platform while increasing registrations and revenues from our events. eTouches has literally changed the way we do business and now we have more time to work on the business, rather than just in it.

etouches review by <span>Jennifer B.</span>
Jennifer B.
Validated Reviewer
Verified Current User
Review Source

"eTouches Review "

What do you like best?

I like that eTouches is a User friendly platform and I really enjoy the clone features. I also like that all of our team can be in the system working at the same time. The support team is great, I like that you can call them any time. They have helped me on numerous occasions.

What do you dislike?

I wish that we could upload spreadsheets/docs to the system and then see that transpired onto our eProject.

Recommendations to others considering the product

It is a competitive product.

What business problems are you solving with the product? What benefits have you realized?

This products helps our team organize our events from A-Z. We benefit from streamlining the planning of our events in a central location.

etouches review by <span>Kim J.</span>
Kim J.
Validated Reviewer
Verified Current User
Review Source

"etouches is the best!"

What do you like best?

I love how many options there are. And I love how helpful they [etouches chat support] are!

What do you dislike?

I wish it was easier to check on registrations via mobile device.

Recommendations to others considering the product

It can be cumbersome to learn but it is great!

What business problems are you solving with the product? What benefits have you realized?

We are able to create, recreate, and process many registrations all at the same time. We love the summary reports and the ability to quickly see the data.

etouches review by <span>Jennifer C.</span>
Jennifer C.
Validated Reviewer
Review Source

"eTouches platform"

What do you like best?

I love the ease of using and the available modules. It's great that when working in eReg and eHome, you're able to use the word editor versus having to know html. We do quite a bit of customization and using eTouches for registration makes it easy not to mention the custom reports we can create.

What do you dislike?

Our company has some specific functionalities that are unique to our business and these may not be available with eTouches.

Recommendations to others considering the product

I highly recommend this product for numerous reasons.

What business problems are you solving with the product? What benefits have you realized?

Consistency with reg. sites both cosmetic and functionally. Ability to customize and or brand our sites. Custom reports are a lifesaver

etouches review by <span>Eike-Christian W.</span>
Eike-Christian W.
Validated Reviewer
Verified Current User
Review Source

"etouches is our marketing tool #1"

What do you like best?

- the management of all events from registration to attendee management to lead follow up

- the possibility to manage mail conversations, mailing lists etc. in an efficient way

- survey

- immediate and good support

What do you dislike?

- sometimes it is hard to find things due to the menu structure

- the HTML editor could be improved

What business problems are you solving with the product? What benefits have you realized?

- event management

- internal employee surveys

- E-mail-marketing

etouches review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"eTouches Feedback"

What do you like best?

I think there is a lot of room for improvement. I use the tool primarily for survey administration and feedback collection. eSurvey leaves a lot to be desired in terms of the interface and reporting. Survey Monkey just does a better job for us, and seamlessly collects the meta data we need.

What do you dislike?

I do not care for the new interface at all. The reporting function is horrible out of eSurvey (charts look like preschoolers drew them). Reporting is clunky, not intuitive to use at all. The tool barely works when using IE; can only use Chrome (which is not a standard tool for our firm)

What business problems are you solving with the product? What benefits have you realized?

We are using the tool for survey administration for large learning events. There has been a cost benefit and efficiency gain by using all the tools from the same suite.

etouches review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Solution for many needs"

What do you like best?

eTouches is easily consolidating over 25 different systems that we use here. I was not able to go to training but I can easily figure out how to set up everything and it's making my life much easier. Everything is pretty self-explanatory.

What do you dislike?

Most likely user error but I have to figure out the hotel function, it didn't link to the site as I wanted it to but I could've set it up wrong. Other than that, I have no complaints.

What business problems are you solving with the product? What benefits have you realized?

Registration, project management for events, better agendas that integrate with a mobile app, and so much more.

etouches review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"eTouches Review"

What do you like best?

eTouches offers great flexibility in creating event pages and registrations.

What do you dislike?

Sometimes getting answers to more advanced questions via tech support is challenging and time consuming.

Recommendations to others considering the product

Have an internal IS rep on your implementation team to deal with technical issues. If you plan to implement any integrations, insist on current client references before selecting and implmementing. There were several disconnects on exactly how integrated certain APIs were.

What business problems are you solving with the product? What benefits have you realized?

We manage many large and complex internal events. Most event registration softwares charge a fee based on each registration, but since we are not recouping a fee for these events, a per use charge can get out of hand. While eTouches still has a usage based model, their pricing structure was the best available for internal based events.

etouches review by <span>Don D.</span>
Don D.
Validated Reviewer
Review Source

"Robust suite of software that helped us take our executive event to a new level"

What do you like best?

The etouches suite of products provides the potential for integration among event registration (with payment gateway capabilities), call for proposals, dynamic agenda, event seating charts, budgeting, social media, email marketing, and event mobile app with monetization features. This means that everyone at our organization who is involved in event planning, management, and execution is using the same platform and working from the same data set. This level of consistency across disciplines enables better communication, less duplication of effort, and greater efficiency. Our attendees loved the ease of use of the mobile app, and we had the highest adoption rate of live app users during the event than we have had in previous years.

What do you dislike?

There was a much steeper learning curve than we expected which may have been mitigated with more training upfront. Some of the data was not fully integrated as we'd expected, but I understand that new releases have addressed that.

What business problems are you solving with the product? What benefits have you realized?

We are working to increase efficiency, and plan, manage, and execute an executive level meeting with shorter timelines, less staff, and without the need to own or develop our own registration platform, as we have done in the past. The etouches suite of products provided all of the functionality we needed - and way more than we could even use - our meeting is relatively small, but this system can handle much larger meetings with a much more complicated system than what we have. This is a enterprise system that can basically be set up to do just about anything with respect to event planning and management given well-thought-out business rules and requirements.

etouches review by Administrator in Events Services
Administrator in Events Services
Validated Reviewer
Verified Current User
Review Source

"Great Platform"

What do you like best?

It's really easy to get the hang of everything and our clients really like the look and feel of the sites we're able to put together.

What do you dislike?

I wish there was more freedom with the layouts, but that comes with building blocks for it and my company already has two we use, just wish there were more ways to have the layout.

What business problems are you solving with the product? What benefits have you realized?

I'm really not having any problems, but it's been great to be able to customize so much of the websites to match our clients branding.

etouches review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Implementation of etouches as the inhouse eventtech platform in a private corp comp"

What do you like best?

The etouches event management platform enables Grundfos to steamline our event and meeting management tasks and creates the possibilite to co-work efficiently cross department and contries. When fully implemented the platform will generate an excellent overview of how Grundfos use/benfit from our event/meeting investments or called spend.

What do you dislike?

It is time consuming to implement an event management platform and You need an internal strong driver person and an operational funktion to lead and carry out/on the implementation job.

I recommend that etouces takes good care of their key-accounts and the emplyees in their help desk service departments. As they are the fundament for a professional onboarding process for customers and to secure ongoing improvements and partnership with agreement customers. I have expeerienced from other supplier agreements that these people is absolutely vital.

What business problems are you solving with the product? What benefits have you realized?

For Planners: save time, professionalize their ways of working.

Creates motivation amoung planners when offering them a professional tool.

enables planner to share an event/meeting project with collegues cross department cross contry. Reduce stress for planners

etouches review by Internal Consultant in Non-Profit Organization Management
Internal Consultant in Non-Profit Organization Management
Validated Reviewer
Review Source

"Flexible solution, implemented quickly"

What do you like best?

We needed a solution to register delegates (of varying types) for our Annual Conference and AGM, one big event a year.

The solution is fairly intuitive once you have had some time to play in a demo environment and absorbed the many short online tutorials provided. The more time you invest in those tutorials the better you will be at picking up and understanding the flexibility the product has to offer. Regular scheduled webinar training at flexible times was available too that allowed better opportunity to see the possible configuration options in the platform.

Thrown in at the deep end with a short time frame to implement a solution I found that getting the know the product before I started to try and use for first event was key and very important. It gave me a big picture overview on the platform, modules and expected options available for various configurations.

The flexibility in the registration (eReg) is great and allows for many scenarios when setting up functions and elements of your events.

In my first year I was the main person setting up the event and slowly introduced our users (event team) to the appropriate elements of the system. It wasn't an overly steep learning curve for the various end users, this again assumed I as an administrator was able to appropriately know the product in advance of configuring for our first event and in turn imparting to the various different users what elements they needed to be exposed to in the platform.

Year 2, was able to delegate more to the users and now starting year 3 have less hands on as others have come up to speed on the higher level setups/configurations.

(we use the platform only ONCE PER YEAR for our Annual Conference and AGM registration)

What do you dislike?

eMobile, is not seeing much development beyond what is in the box - they are favoring the option for you to avail of their newly acquired mobile app solution now that would entail extra costs.

eSeating, for planning of gala seating is a little clunky and has interface that requires flash, along with some difficulty in filtering for users when placing registrants at tables... we managed through reports to work around this, but it could do with some improvements and have put in enhancement/improvement requests.

eHome, the content management system to market your events is good, but could do with more responsive design templates that interface better with the registration (eReg) module.

Loss of integration, with our previous customized legacy system integrated to the ERP. This wasn't a major hurdle, in time we can exploit reporting to extract and then upload to our ERP at a later time. Options exist to use API's to re-integrate to our updated ERP, again in time that will be accessed and if required we'd develop those integrations.

Recommendations to others considering the product

Always invest the time on getting a demo access and play with the platform as you review their online short videos and webinar sessions for the various modules. Get good foundation understanding of the product so you can start off any configuration for your events knowing the possible best way to set-up for your event/function.

What business problems are you solving with the product? What benefits have you realized?

Our organisation had a legacy customized and outdated event system for registering delegates to our Annual Conference - it was heavily tied into our existing ERP, When that ERP solution was updated there was significant breaks in the original legacy system. The expert on that product who'd customized in past years was no longer with our organisation so we needed to implement (in a typical short time-frame) a replacement solution that met our event planning teams needs for our major Conference and AGM.

Some benefits seen;

Having the registration platform now SaaS meant we could be confident of the system up-time.

Payment gateway integration that is PCI compliant meant reducing some exposure for our organisation in accepting payments, the heavy lifting done by eTouches!

On site at the venue prior and during out event we needed only have internet connectivity and not having to setup VPN connections back to our office to handle those badge printing, report running, last minute registrations or delegate changes.

etouches review by <span>Fran R.</span>
Fran R.
Validated Reviewer
Verified Current User
Review Source

"eTouches handles complex registrations elegantly"

What do you like best?

We have clients with very complicated event structures - one has more than 300 separate events from which a registrant can choose for a 5 day program. With its ability to not allow people to register for two events at the same time, eTouches has greatly decreased the need for staff intervention in the initial registration process while ensuring that classes accept no more than the maximum established by the teacher. The integration of its different modules eliminates duplicate keystroking and increases accuracy. The transition from eSelect to EReg is seamless, and the creation of a mobile app in eMobile is so easy it literally takes less than 30 minutes. The customer support at eTouches is amazingly helpful.

What do you dislike?

I meet with eTouches at key industry meetings 2 - 3 times a year - and tell them personally about the (few) problems I encounter. Within a few months, I'm usually a very happy camper with the revisions they have made.

Recommendations to others considering the product

Take a careful look - I have encountered almost no issues that they cannot provide a solution - and an elegant one.

What business problems are you solving with the product? What benefits have you realized?

As an AMC, I need one registration system that can be adapted and customized to a wide range of registration and event needs. The seamless integration of the different modules increases accuracy and decreases the staff time involved. We look more professional to our clients, and can often say, "Yes, we can do that!" when a program committee asks for something new.

etouches review by Administrator in Information Services
Administrator in Information Services
Validated Reviewer
Verified Current User
Review Source

"eTouches is easy and fun to use, and the support team is phenomenal! "

What do you like best?

I love the support team they have! Whenever I have a question, I know I can reach out to support and get my question answered very thoroughly within 24 hours.

What do you dislike?

There are some features I don't use for my events, so the power to turn those off would be helpful.

Recommendations to others considering the product

I love this product! I would certainly recommend a demo with eTouches when starting, just to see how you can utilize all it is capable of.

What business problems are you solving with the product? What benefits have you realized?

Event registration and badge printing is very easy with eTouches. We can easily track many aspects of our event through the use of eTouches.

etouches review by <span>Dave B.</span>
Dave B.
Validated Reviewer
Review Source

"AFR and Etouhes - a FIve Star plus Experience!!"

What do you like best?

We cannot express how thankful we are for the professionalism and the quality of service that Etouches have provided to our team. The software made the registration process easy from start to finish. The platform was used for our invitations, sponsor recognition, on-line registration, attendee name tags as well as electronic check=in and several post-event reports. We were able to register thousands of attendees without any error thanks to the Etouches software and their expert team!!

What do you dislike?

If I had one complaint is was that we al shared one password and it was very sensitive and after3 tries of trying to sign in we would have to reactivate a new password.

What business problems are you solving with the product? What benefits have you realized?

Etouches made it very easy for us to organize all of our events and to make them successful!!!

etouches review by <span>Alana H.</span>
Alana H.
Validated Reviewer
Review Source

"Bit of a learning curve but easy to use"

What do you like best?

All of the events were organized and in one place, easy to keep track of everything going on

What do you dislike?

Sometimes had trouble navigating, had to play around with it for awhile to master it

Recommendations to others considering the product

Have someone familiar with the software step you through everything

What business problems are you solving with the product? What benefits have you realized?

It consolidates event times with attendees and that benefit saves time that would have been wasted on trying to contact everyone by email/calling

etouches review by <span>Jill S.</span>
Jill S.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"etouches"

What do you like best?

System is quite powerful and allows me to do most of the things I want to do. While quite a lot of it is intuitive if I run into problems your tech support is excellent - always helpful and pleasant. Tech support is also very helpful at helping to brainstorm ways to accommodate unusual client needs. Love that you can convert an abandoned registration. I also like that you can tell what was modified in a record after the fact.

What do you dislike?

It would be nice to have more options in the look and feel of a registration site. Seems that this section is a little limited but it may be that I'm just not up to speed on the various options currently available.

Recommendations to others considering the product

A really solid system that can fulfill a wide variety of client needs and comes with excellent tech support for those more unusual requests.

What business problems are you solving with the product? What benefits have you realized?

Clients often come to us with a variety of registration needs that present unique issues whether it's complicated conditional logic, reporting or layouts. One example of a creative way to address needs not always covered by other online registration systems is to be able to establish some unique rules (group registration for example) that apply to specific registration categories as opposed to being all or nothing.

etouches review by Administrator in Public Relations and Communications
Administrator in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Great tutoritals"

What do you like best?

I like that the support team is always there for any concerns or questions I have. I never have to hold for long periods of time and they consistently solve issues I run into. I also enjoy learning new ways to use etouches through the tutorials they offer. The site is user friendly and self-explanatory. The etouches staff are friendly, well educated on their site, and are happy to help with any concerns. They also try to make the site more user friendly when we have suggestions. I always feel that they take suggestions and really strive to improve them.

What do you dislike?

I often feel that things could be easily rearranged to make the site easier to learn for beginners. I consistently find things I am looking for under categories where I would not expect to find them. This leads to some frustration when trying to maneuver around the site quickly. I find it hard to criticize the site because there are not too many issues that I have found as a beginner. As I use etouches more and become more familiar with it, then there may be more issues I run into. However, I know that I can always approach the support team.

Recommendations to others considering the product

Always contact their support team for questions or concerns!

What business problems are you solving with the product? What benefits have you realized?

I am not the business owner, but as a registration manager in training, we are trying to use sites that are user friendly to clients and can provide all the necessities required to running an event.

etouches review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Easy to use & great support"

What do you like best?

My company just switched over to using etouches from another event registration website. So far we have only had positive feedback from our clients. The eReg and eHome portals are very self-explanatory and produces a clean user-friendly event registration page. One of our favorite parts about the program is how much you can customize each registration page based on the potential registrants' registration type.

EMarketing is also a great tool of theirs. We are able to schedule customized email blasts, including a link to complete an eSurvey. We really enjoy how convenient etouches is and to have all information for each event linked together and housed on one website.

Lastly, if you are having any trouble with building your website their support team does a great job explaining the solution with step-by-step instructions over the phone or via email. They also have a great online support tool to find quick solutions to common problems.

What do you dislike?

One thing that seems to be a common problem that we encounter is the HTML editor does not work with all internet browsers. However if you call up their support team, they will walk you through the coding and are able to fix the issue.

We currently only use the quad package and have not found any other major complaints.

What business problems are you solving with the product? What benefits have you realized?

We really enjoy how convenient etouches is and to have all information for each event linked together and housed on one website.

Also, their pricing structure works well with our budgets.

We used the get a lot of complaints from our clients about how our previous registration website would have many glitches during the registration process. This has been completely resolved since switching to etouches. The websites are extremely easy to create and customize on the back-end and registrants do not seem to have any issues when registering.

Lastly, we are able to easily pull registrations reports and contact attendees through email blasts.

etouches review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Verified Current User
Review Source

"Successful use of etouches for large seminar"

What do you like best?

I like that etouches is a full service, customizable, one-stop solution for managing the registration experience for a large scale event (including the event website, registration form, notifications and on-site check-in).

What do you dislike?

It is a bit over complicated for our needs.

What business problems are you solving with the product? What benefits have you realized?

We are able to create a custom website and registration for our large programs that have more complex questions/agendas. One of the best benefits we have come to appreciate is the ability copy a prior event and use that as the basis for an annual program.

etouches review by <span>Lizette W.</span>
Lizette W.
Validated Reviewer
Review Source

"events made easy with etouches"

What do you like best?

All aspects of the event was on one system, a click of a button away

Invites were sent out, delegates registered online, invoices were automatically created and e-mailed to the delegates, payment co-ordination was still done manually though.

Receipts, event attendance, and badge management were done on the system.

It saved us hours of work!

What do you dislike?

It is difficult to dislike something that takes the hassle out of event planning

Recommendations to others considering the product

I definitely recommend that users complete the training program to be able to utilise all the aspects of etouches system

What business problems are you solving with the product? What benefits have you realized?

One of the main benefits for Professional Conference Organisers using touches is the professional service you are able to offer your clients and the delegates

etouches review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Has been a wonderful platform to use and tech support is awesome."

What do you like best?

I like the functionality,. I also find the platform easy to use. If there's something I can't figure out, Tech Support is always very helpful and timely. I also like the ability to easily generate custom reports,

What do you dislike?

Nothing really comes to mind. If there's something that I'm struggling with or wish the platform would do, I send this off to Tech Support.

What business problems are you solving with the product? What benefits have you realized?

The professional association has many unique needs that we seem to be able to address with eTouches.

etouches review by <span>William T.</span>
William T.
Validated Reviewer
Review Source

"So good I've recommend it to some clients"

What do you like best?

It has that fine balance between loads of features and being quite easy to use. It has allowed me to recommend the platform to a few organisations. It seems to be able to do most things that are exceptionally useful to event managers. The front end, via the registration widgets are pretty good looking too.

What do you dislike?

I don't find the email home very easy to work with and also the HTML for emails is rather clunky. It would be great to have top notch communications and a pretty home page (which are both easy to use - drag and drop).

What business problems are you solving with the product? What benefits have you realized?

It is helping us to stay on top of the very difficult process of registering and communicating with attendees at various events.

etouches review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Excellent, Friendly User Software: Best way to manage events"

What do you like best?

It's an all-in-one event management software. No difficulties on any integration and creating your entire registration process is easy. Uncomplicated in terms of monitoring your registration process like generating attendee list, incomplete registration list and several other reports. They have excellent support team and expect a quick response when you submit a ticket. They have extensive knowledge base videos that are very helpful.

What do you dislike?

Nothing to complain about. Nothing to complain about.Nothing to complain about.Nothing to complain about.Nothing to complain about.Nothing to complain about.Nothing to complain about.Nothing to complain about.

Recommendations to others considering the product

This software is highly recommended. Worth-a-try and worth-a-

What business problems are you solving with the product? What benefits have you realized?

The product helped us a lot in managing our event's registration process with no hassles.

etouches review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Review Source

"Review of eTouches"

What do you like best?

It is a very easy to use platform. Even the novice builder can create a great registration platform. It is easy for the end user.

What do you dislike?

I am still learning all of the feature available. At this time I do not have any dislikes of the program. The eSeating platform could use some work. I'd like to see it provide an avenue to not try to seat all registrants but only ones who have selected a certain event.

What business problems are you solving with the product? What benefits have you realized?

We use eTouches as our registration platform for our annual meeting, fall owners meeting and supplier conferences. Registrants anywhere from 200-1200. We also use the eSeating platform, although not perfect it gets the job done.

etouches review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Well integrated tools for post event surveys"

What do you like best?

The ability to connect event attendee registration data to survey data easily.

What do you dislike?

Building surveys is a little clunky and could be improved.

What business problems are you solving with the product? What benefits have you realized?

I mainly used etouches to measure the experience we are providing to our customers at large events. Using etouches we have been able to continually improve these events year over year.

etouches review by <span>Joe R.</span>
Joe R.
Validated Reviewer
Review Source

"Not Intuitive"

What do you like best?

The theme and design of the site is cleaner and more modern

What do you dislike?

How the registration information is now laid out is cumbersome and not intuitive. HTML formatting on the website has too small of a dialog box. It is too difficult to navigate from task to another

What business problems are you solving with the product? What benefits have you realized?

Registration, weekly communication, surveys

etouches review by <span>John B.</span>
John B.
Validated Reviewer
Review Source

"eTouches is timely, efficient, and very user-friendly"

What do you like best?

Thoroughness of data collection. We include a satisfaction survey following each event, and these surveys are critical to our impact analyses.

What do you dislike?

Nothing. eTouches more than meets our requirements, and help staff are always on call and fully knowledgeable about our issues.

Recommendations to others considering the product

Take advantage of all of the services offered.

What business problems are you solving with the product? What benefits have you realized?

event management.

etouches review by Agency in Accounting
Agency in Accounting
Validated Reviewer
Verified Current User
Review Source

"etouches"

What do you like best?

The back end of the product is easy to use and clear.

Creating reports is seamless as you are able to drag and drop fields into the flow you prefer.

What do you dislike?

Hotel change reports were due an upgrade when I used the system however I have been told this has been developed since my experience.

Recommendations to others considering the product

We have used Starcite, Cvent and etouches. Various members of the team refer different programs however etouches is the easiest to run in house and the support team are great. The line runs 24/7 which you need in events

What business problems are you solving with the product? What benefits have you realized?

We work on events and so these are multiple projects running over the course of 12 months maximum.

etouches review by User
User
Validated Reviewer
Verified Current User
Review Source

"Marketing Manager"

What do you like best?

many options to customize. It can handle my invitations, in addition to my registration pages and reporting

What do you dislike?

complexity is confusing - tool is not as user friendly as some others. many areas for user error if you are not familiar with tool

Recommendations to others considering the product

take training

What business problems are you solving with the product? What benefits have you realized?

registration tracking and invite formatting

etouches review by <span>Kelly H.</span>
Kelly H.
Validated Reviewer
Verified Current User
Review Source

"Etouches offers a simple, effective and user-friendly event management platform"

What do you like best?

I've been using the etouches platform for 3 years for our annual user conference. I love that I can login and copy the previous year's event, making setup a breeze. It is so user friendly and time efficient.

What do you dislike?

---------------------------------------------------------------------

What business problems are you solving with the product? What benefits have you realized?

Etouches provides an efficient solution to manage registration and branding for our annual user conference, The Unconvention. The numerous add-ons in the software allow me to offer our attendees an array of benefits.

etouches review by <span>Diana R.</span>
Diana R.
Validated Reviewer
Verified Current User
Review Source

"Great cutomer support for event management"

What do you like best?

Customer support is great. The software overall is easy to figure out

What do you dislike?

A few tools that are not available that would make my conference management easier

What business problems are you solving with the product? What benefits have you realized?

Tracking has become easier.

etouches review by <span>Temeka W.</span>
Temeka W.
Validated Reviewer
Review Source

"Easy to navigate"

What do you like best?

Most items are very user friendly and easy to learn

What do you dislike?

Some things don't stick when you are in HTML and you have to keep attaching items over and over

Recommendations to others considering the product

Always feel comfortable calling support - they are very helpful

What business problems are you solving with the product? What benefits have you realized?

Keeping track of registrations is a great asset

etouches review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Review Source

"eTouches"

What do you like best?

I like that it is intuitive. When I am training a new team member I can create a test event and let them run wild with a build. They usually pick it up pretty easily.

What do you dislike?

I don't think there is enough support overlap from eTouches to Tapcrowd. When I ask question to eTouches about their mobile partner I usually get directed to Tapcrowd and vice versa.

Recommendations to others considering the product

Make sure you look at the integrations for content merging if you will be using a mobile app.

What business problems are you solving with the product? What benefits have you realized?

We use eTouches for so much more than events. We use it for donation portals, client outreach, etc.

etouches review by <span>Anna A.</span>
Anna A.
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

The product is easy to use and the platform is easy to navigate.

What do you dislike?

Needs more sophisticated features like layers of conditional questioning.

What business problems are you solving with the product? What benefits have you realized?

Suits our Event Registration needs.

etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Etouches Review"

What do you like best?

Easy to learn, easy to use. That etouches also provide tapcrowd (app)

What do you dislike?

Glitches that still needs work, problems don't get resolved quickly during the event

Recommendations to others considering the product

Make sure you give yourself enough time for planning

What business problems are you solving with the product? What benefits have you realized?

Easy management for big events, transition from paper to electric

etouches review by <span>Manuel D.</span>
Manuel D.
Validated Reviewer
Verified Current User
Review Source

"Intuitive and accurate registration "

What do you like best?

It is easy to get going with all the support you can get from eTouches support.

What do you dislike?

I wish it was easier to setup sites in multiple languages.

Recommendations to others considering the product

None

What business problems are you solving with the product? What benefits have you realized?

Big savings in hotel noshow fees and canceled reservations thanks to the accuracy of eTouches.

etouches review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"eTouches delivers on all promises; great product and easy to use"

What do you like best?

The e-reg module is very well designed and I like additional features like the ability to dynamically generate name badges and the ability to integrate badge scanning technology

What do you dislike?

The built-in mobile feature is a bit disappointing and the mobile add-on they offer is quite pricey

Recommendations to others considering the product

Take into account mobile needs before committing

What business problems are you solving with the product? What benefits have you realized?

Annual conference and occasional training courses

etouches review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Conference Planning"

What do you like best?

When there is something new I come across, the customer service has been great!

What do you dislike?

If you have had no formal training, it is hard to navigate around. I would also like to see more trial versions being utilized. If we are going to purchase a feature, I would like to see how it works prior to making the purchase. I think etouches should make that available.

Recommendations to others considering the product

Definitely ask a lot of questions prior to making your decision.

What business problems are you solving with the product? What benefits have you realized?

Just trying to make it as easy as possible for anyone looking to register and attend our conferences.

etouches review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Greats events software"

What do you like best?

I like how you can customize your event in all possible ways and a lot of built in features are amazing and so time saving.

What do you dislike?

I like everything regarding the system, its great and their support is great also.

What business problems are you solving with the product? What benefits have you realized?

We use it for events.

etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"I do not care much for Etouches."

What do you like best?

The software gets the job done and does what it's meant to do.

What do you dislike?

Platform is confusing and not user friendly, the design of the front end is not very customizable and always comes out looking very dated.

What business problems are you solving with the product? What benefits have you realized?

Event registration

etouches review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Still Learning This Powerful Tool"

What do you like best?

Flexibility of the tool to accomplish our needs

What do you dislike?

Even though the system is flexible, there are a lot of options to remember

What business problems are you solving with the product? What benefits have you realized?

Registrations for larger face-to-face programs, where agendas are very complex - participants find it easy to use

etouches review by Executive Sponsor in Non-Profit Organization Management
Executive Sponsor in Non-Profit Organization Management
Validated Reviewer
Review Source

"An excellent system for small and larger complex events"

What do you like best?

The system is very easy to use, and there is lots of functionality for complex requirements. It is one of the easiest to add fields and options. The emailing functionality is excellent with lots of flexibility built in for templates. The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.

What do you dislike?

Would have liked to be able to base options/fields on later pages, based on responses on previous pages, but other than that, which is quite a complex requirement, that's all.

Recommendations to others considering the product

Get up to speed quickly on lots of the functionality!

What business problems are you solving with the product? What benefits have you realized?

Registration of delegates for events.

etouches review by Administrator
Administrator
Validated Reviewer
Review Source

"Great tool but still with limitations "

What do you like best?

The ease of setting up an event, great features like custom reporting, table planning and custom emails by category.

What do you dislike?

The tool still has limitations and it’s fustrating that simple things don’t exist.

Recommendations to others considering the product

This is registration software and not to be confused with a ticketing platform. For single registrations it works very well, if taking table bookings where you need additional guest details it can be clunky.

What business problems are you solving with the product? What benefits have you realized?

Easy registration sites and ability to take online payments

etouches review by <span>William V.</span>
William V.
Validated Reviewer
Verified Current User
Review Source

"eTouches provided conference management tools for our recent annual conference of 320 attendees"

What do you like best?

Intuitive, very flexible. Adaptable to needs.

What do you dislike?

The structure for attendee categories presumes a typical model is used. We needed to get creative and develop an a la carte model which made things a little confusing. I am sure there is a simpler way that we did not discover.

Recommendations to others considering the product

Very satisfied with this product. We were likely 'one time' users but it was very helpful and effective.

What business problems are you solving with the product? What benefits have you realized?

Hosting an conference for a third party organization.

etouches review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Mobile Marketing review"

What do you like best?

support system, ease of use, my account manager, global platform

What do you dislike?

its not mobile friendly, there is no mobile check in that prints badges, needs more innovation, needs etouches/ salesforce sync improvements, more badge options

Recommendations to others considering the product

great global platform with great tools, but needs more tech innovation vs competitors.

What business problems are you solving with the product? What benefits have you realized?

attendee event registration, list generations,

etouches review by <span>Deborah N.</span>
Deborah N.
Validated Reviewer
Verified Current User
Review Source

"eTouches is the Event Planner's Dream Tool"

What do you like best?

Continuous improvement mindset and responsive, solutions-oriented tech support takes the worry out of time sensitive event promotion.

What do you dislike?

Some loss of image quality uploading masthead, logos, etc.

Recommendations to others considering the product

Give eTouches a call; they have webinars, online videos on how to use the system; very affordable and secure!

What business problems are you solving with the product? What benefits have you realized?

This tool gave us the ability to handle credit card transactions securely with an interface that was built to tie into business system.

etouches review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"etouches makes managing my rooming list so easy"

What do you like best?

I like the ability to send email about the event and reminders to register.

What do you dislike?

I have to send a special request about every 6 months to be able to view full credit card numbers in my rooming list.

What business problems are you solving with the product? What benefits have you realized?

I've been able to reduce attrition by filling my room blocks fully.

etouches review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"Etouches Review"

What do you like best?

good customer support. they work with you to debug.

What do you dislike?

at times, they do not inform you when bugs affect your registration system, and when the bug is fixed, they often take a while to inform you

What business problems are you solving with the product? What benefits have you realized?

searching for an easy registration system, and the etouches system is fairly straight forward

etouches review by Administrator in Events Services
Administrator in Events Services
Validated Reviewer
Verified Current User
Review Source

"etouches Review"

What do you like best?

I love how everything is very customizable, yet simple to set-up. Customer Support is also fantastic. They are very knowledgeable, helpful, and friendly.

What do you dislike?

I wish the conditional logic feature was a bit more robust. It would be very helpful if it allowed multiple levels of conditional logic or it it allowed conditional logic to be based off of multiple, different questions.

What business problems are you solving with the product? What benefits have you realized?

Every event is so different and requires different features. etouches is the only system I have worked with thus far that fits the vast majority of the needs for my different clients.

etouches review by <span>Gary M.</span>
Gary M.
Validated Reviewer
Review Source

"I'm very pleased with etouches"

What do you like best?

24 hour support, knowledge of the support team

What do you dislike?

Custom Reports are sometimes hard to buile

Recommendations to others considering the product

It's a great product. Easy to use. Updates are timely

What business problems are you solving with the product? What benefits have you realized?

Saving money by utilizing the app.

etouches review by <span>Dominika F.</span>
Dominika F.
Validated Reviewer
Verified Current User
Review Source

"Great registration platform for multi-city meetings"

What do you like best?

All-in-one event management that has it all - I worked mostly with eReg which had all the features I needed to run multi-city meetings. Strongly recommended!

What do you dislike?

too advanced user interface - quite difficult to start

What business problems are you solving with the product? What benefits have you realized?

all your event management is one place

etouches review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"SR review"

What do you like best?

Flexible design, easy to use. It's very easy to copy information from past events to new events.

What do you dislike?

Wish more info would transfer to our event app seamlessly. More design management.

What business problems are you solving with the product? What benefits have you realized?

We've streamlined event registration and can manage ourselves instead of through our vendor.

etouches review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Verified Current User
Review Source

"Review of eTouches"

What do you like best?

I like how customized you can make it for your needs and that all the information collected from participants is in one place.

What do you dislike?

At times it can seem overwhelming, but once you have created a strong template of what you want your registration to be...it is easy to clone past event's registration for future events.

What business problems are you solving with the product? What benefits have you realized?

We found that before we had eTouches we were using a lot of different methods and platforms to collect information on or participants. eTouches allows use to do all the things we want from one source.

etouches review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Complete the Circle"

What do you like best?

I like that ETouches can help with the entire event planning pieces. I usually do the Site Selection piece but all others can easily go through ETouches.

What do you dislike?

Because I've only suggested it to my clients and/or used ETouches as a customer. I can't speak to the back end pieces.

What business problems are you solving with the product? What benefits have you realized?

Making it an easy support for the rest of event planning that I don't do.

etouches review by <span>Craig T.</span>
Craig T.
Validated Reviewer
Review Source

"eTouches changed our conference forever"

What do you like best?

Ease of use, improved our registration 1000%! The reports are fantastic and easy to create and access.

What do you dislike?

Not a ton of graphics and looked a little plain.

What business problems are you solving with the product? What benefits have you realized?

Improved customer experience and customer service by having accurate data at our fingertips.

etouches review by <span>Kunal S.</span>
Kunal S.
Validated Reviewer
Review Source

"Great tool for taking in regiatrations"

What do you like best?

You can create a detailed portal for customers to register for an event/conference/session

What do you dislike?

Need to setup a merchant account or work with the ones available with them

What business problems are you solving with the product? What benefits have you realized?

Taking in registrations

etouches review by <span>Gretchen D.</span>
Gretchen D.
Validated Reviewer
Review Source

"I used it to organize group restaurant reservations during a sales incentive program"

What do you like best?

Ease of making changes during the program

What do you dislike?

Some of the reports were not useable, so I had to manipulate in Excel

What business problems are you solving with the product? What benefits have you realized?

Not my business

etouches review by Administrator in International Affairs
Administrator in International Affairs
Validated Reviewer
Review Source

"I've used it for event registration and conference submission management. Overall very pleased!"

What do you like best?

Etouches is the best event management software I've used. Great for pulling useful reports on hotels, transportation, and more.

What do you dislike?

Some modules like eSocial and eSelect, while very useful, still seem like they need more development as there are occasional kinks.

Recommendations to others considering the product

For straightforward events, highly recommended. For other functions, carefully explore what etouches has to offer. They have a lot of great extra modules that can help with all types of things, just be sure it meets your particular needs.

What business problems are you solving with the product? What benefits have you realized?

This helps us manage our time and human resources better. Having solid software on our side helps us focus on more important matters when the heat is on in the days immediately preceding events.

etouches review by <span>Deb B.</span>
Deb B.
Validated Reviewer
Review Source

"Interactive Floor Plan"

What do you like best?

etouches interative floor plan as worked great for several of our events! It's user friendly and priced better than the competition. It also ties in with the online registration process which is another big plus!

What do you dislike?

It's currently limited to smaller floors - looking forward to seeing the new upgrade.

What business problems are you solving with the product? What benefits have you realized?

The online floor plan saves us time and money, and makes it easier for the customer to make decisions.

etouches review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source

"etouches has helped us enhance the quality of our events."

What do you like best?

The ability to have an accurate guest count, administrative check in, and the in-depth reports we're able to pull.

What do you dislike?

Our biggest challenge has been learning all of the ins and outs of the tool. I wish it were a bit more intuitive.

Recommendations to others considering the product

Invest in the professional training, it's worth it!

What business problems are you solving with the product? What benefits have you realized?

We're able to more accurately forecast event attendance, thus saving money.

etouches review by Administrator in Plastics
Administrator in Plastics
Validated Reviewer
Review Source

"Manager, MarComm"

What do you like best?

ease of use and ability to use different modules for different events. flexibility.

What do you dislike?

Cannot download the papers are agenda into a usable format for program book

Recommendations to others considering the product

You need someone who know html to build a good website.

What business problems are you solving with the product? What benefits have you realized?

The ability to give all my different groups an event site they can utilize. Gain trust back from groups because of this.

etouches review by Administrator
Administrator
Validated Reviewer
Review Source

"Good in along term perspective"

What do you like best?

stable, no big bugs. Multi event management. Multi language.

What do you dislike?

API not accomplished. Not responsive for eHome. No QRCode applicable to print.

Recommendations to others considering the product

Speed up and adding new features and lisen your customers needs.

What business problems are you solving with the product? What benefits have you realized?

Solving to manage a big Volume of event at a WW level. WW platform.

etouches review by Consultant
Consultant
Validated Reviewer
Review Source

"Good experience "

What do you like best?

easy to use Etouches provide a easy management of the events simple to build and deploy

What do you dislike?

Lack of automation process - Have more integration with other tools as SFDC will help yo automate end to end proces.

What business problems are you solving with the product? What benefits have you realized?

events, easy to use and send.

etouches review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"E touch "

What do you like best?

Ease of use it ahs been adapted by our broker dealer

What do you dislike?

Inability to link to other outside sources

What business problems are you solving with the product? What benefits have you realized?

Compliance and regulations require at least an annual contact with clients - this helps us track the contacts and notifies us if we are missing anyone.

etouches review by User
User
Validated Reviewer
Review Source

"Southwest Culture"

What do you like best?

I love how streamlines the process is and how easy everything is to use. Once you have learned how to use it.

What do you dislike?

There is a slight learning curve, but that is usual with any tool.

What business problems are you solving with the product? What benefits have you realized?

Meeting attendance and scheduling

etouches review by Administrator
Administrator
Validated Reviewer
Review Source

"Fantastic event registration platform"

What do you like best?

The ease of use, both from a management side as well as the customer journey

What do you dislike?

Some small limitations, but the support team are super helpful with solutions and work arounds

What business problems are you solving with the product? What benefits have you realized?

Delegate registration and event communications, accommodation and flight management.

etouches review by User
User
Validated Reviewer
Review Source

"Responsive"

What do you like best?

The online responsiveness when issues arise.

What do you dislike?

Can be a bit fiddly... lot's of checking required, but this is a learning curve for me.

What business problems are you solving with the product? What benefits have you realized?

I sent one large email to over 40k clients and it worked seamlessly.

etouches review by Administrator in Media Production
Administrator in Media Production
Validated Reviewer
Review Source

"Great experience"

What do you like best?

customer service, easy to use platform, great features

What do you dislike?

customer service is closed at 5 pm

need more notification on other e touched products

should have free demos every week

Recommendations to others considering the product

cant go wrong for the price so far so good

What business problems are you solving with the product? What benefits have you realized?

one system for a whole company helps, no need to train and learn different systems

etouches review by User in Events Services
User in Events Services
Validated Reviewer
Review Source

"Corporate Project manager"

What do you like best?

The system is intuitive, Easy to use & to understand

What do you dislike?

Easier to have html knowledge for e home as some fonctions doesn't always work easily

What business problems are you solving with the product? What benefits have you realized?

Registration website for Corporate companies

etouches review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"etouches 2015 Roadshow"

What do you like best?

I enjoyed hearing about all of the new products and services.

What do you dislike?

I really enjoyed the Roadshow and wish it was longer.

Recommendations to others considering the product

I can't wait to use the new App - what we used for the Roadshow was excellent.

What business problems are you solving with the product? What benefits have you realized?

A meeting app!

* We monitor all Aventri reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.