Awario

(13)
4.3 out of 5 stars

Awario is a smart way to monitor, engage, and impact the Web for businesses and individuals alike. Take a moment to set up an alert with AWAR.IO by simply entering your keywords, and never miss an important conversation again.

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Awario Features

Social Media Monitoring
Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

91%
(Based on 7 reviews)
Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

83%
(Based on 8 reviews)
Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

89%
(Based on 8 reviews)
Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

96%
(Based on 8 reviews)
Social Listening

96%
(Based on 8 reviews)
Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

n/a
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Not enough data available

Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

n/a
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a
Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Not enough data available

Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Not enough data available

Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Not enough data available

Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

Not enough data available

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

n/a
Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

n/a
Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Not enough data available

Posting
Scheduling

Optimizes scheduling and posting of content across social media channels

Not enough data available

Automation

Automates publishing of and responses to social media content

Not enough data available

Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

Not enough data available

API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

Not enough data available

Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

Not enough data available

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

Not enough data available

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

Not enough data available

Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Not enough data available

Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Not enough data available

Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Not enough data available

Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Not enough data available

Analysis
Business Intelligence

Correlates social media data with business intelligence to better business operations

75%
(Based on 6 reviews)
Customizable Dashboards

Customizes dashboards to report the most necessary social media metrics

67%
(Based on 5 reviews)
Reporting
Monitoring

Monitors a variety of social media channels to uncover relevant content

94%
(Based on 8 reviews)
Reporting

Reports and measures campaign efforts across a variety of social media channels

96%
(Based on 8 reviews)
Analytics Filters

Offers filters to sift through published and promoted data

79%
(Based on 8 reviews)
Competitive Intelligence

Uncovers social media performance and insights of other businesses

85%
(Based on 8 reviews)
Keyword Setup

Allows user to search for specific keywords to measure social impact

91%
(Based on 8 reviews)