Axios Systems assyst

(11)
4.1 out of 5 stars

assystSaaS Web-Based Service Desk Solution

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Axios Systems assyst Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

91%
(Based on 5 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 5 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 6 reviews)
Knowledge Base

Provides a forum for answers to common questions.

Not enough data available

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

Not enough data available

Reporting
Dashboards

Displays important metrics relating to performance.

Not enough data available

Time Tracking

Tracks time worked on a ticket.

78%
(Based on 6 reviews)
Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Access & Usability
Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

85%
(Based on 5 reviews)
Active Directory

Provides a directory of all users within an organization.

85%
(Based on 5 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available