Axios Systems assyst

(10)
4.2 out of 5 stars

assystSaaS Web-Based Service Desk Solution

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Axios Systems assyst Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

Not enough data available

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

Not enough data available

Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 5 reviews)
Knowledge Base

Provides a forum for answers to common questions.

Not enough data available

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

Not enough data available

Reporting
Dashboards

Displays important metrics relating to performance.

Not enough data available

Time Tracking

Tracks time worked on a ticket.

73%
(Based on 5 reviews)
Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Access & Usability
Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

Not enough data available

Active Directory

Provides a directory of all users within an organization.

Not enough data available

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available