Axios Systems assyst

4.1
(11)

assystSaaS Web-Based Service Desk Solution

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Axios Systems assyst Features

Configuration

Infrastructure Management

Gives administrators control over hardware and software resource allocation

Not enough data available

Breadth of APIs and Integrations Offered

How satisfied are you with the breadth of APIs offered? APIs typically enable integration of data, logic, objects, etc with other software applications.

Not enough data available

Bulk Changes

Change policies and configurations across numerous SaaS applications

Not enough data available

Administration

Change Management

Tools to track and implement required IT changes in a system.

Not enough data available

Asset Management

Tools to organize and manage all IT assets within an organization.

Not enough data available

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

Not enough data available

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

91%
(Based on 5 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 5 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 6 reviews)

Knowledge Base

Provides a forum for answers to common questions.

Not enough data available

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

Not enough data available

Analysis

Threat Detection

Collects and curates data insight about the performance and health of a company's system.

Not enough data available

Administration

Reporting

Provides ability to create the reports that meet your business requirements

Not enough data available

Cost Management

Tracks spending and contracts to manage investments

Not enough data available

Automation

Automate repetitive tasks accociated with SaaS operations and maintenance

Not enough data available

Administration Console

Provides Administration tools/console that are easy to use and learn for routine maintenance tasks

Not enough data available

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

Not enough data available

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Not enough data available

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Not enough data available

Reporting

Dashboards

Displays important metrics relating to performance.

Not enough data available

Time Tracking

Tracks time worked on a ticket.

78%
(Based on 6 reviews)

Surveys

Provides surveys to measure employee satisfaction.

Not enough data available

Platform

Unified Communications Platform

Facilitates communication between users and administrators.

Not enough data available

Remote Access

Allows end users to remotely access to company's IT database.

Not enough data available

ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

Not enough data available

Asset Tracking

Tracks IT assets and financial data.

Not enough data available

IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

Not enough data available

Compliance

Access Controls

Gives admistrators control over SaaS-related privilages and accessability

Not enough data available

Policy Enforcement

Allows administrators to set policies for security and data governance

Not enough data available

Data Governance

Provides administrative control over sensitive user data

Not enough data available

Government and Industry Compliance

Helps companies ensure they meet their industry-specific compliance needs for data management and privacy standards

Not enough data available

Logging

Record of data changes taking place in the software.

Not enough data available

Threat Alerting

Identifies and alerts administrators of threats, issues, incidents and requests related to SaaS applications

Not enough data available

Access & Usability

Mobile

Enables access to service desk features via mobile device.

Not enough data available

Self Service

Enables employees to view the status of their tickets.

85%
(Based on 5 reviews)

Active Directory

Provides a directory of all users within an organization.

85%
(Based on 5 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Not enough data available

Security

Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

Not enough data available

Patch Management

Automates the updating of security measures on enterprise devices.

Not enough data available

Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Not enough data available

Service Management

Utilizes data to proactively identify and prioritize IT issues.

Not enough data available

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Not enough data available