Axios Systems assyst

(10)
4.2 out of 5 stars

assystSaaS Web-Based Service Desk Solution

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assyst review by <span>Daniel G.</span>
Daniel G.
Validated Reviewer
Organic
Reviewed On

Axios Assyst - ITIL based management solution

What do you like best?

- First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can.

- Axios Assyst covers every aspect of ITIL and meets our guidlines of examination.

- The free customizable home dasboard is perfect to get a quick overview

- Very easy to install

- The REST API provides the possibility to connect third party applications

- process designer

What do you dislike?

- In case of an error the shown messages are very common like "A general error has occured. Please contact your Systemadministrator". Also the Logfiles sometimes didn't provide nessesary information like affected user, item, incident etc.

- the handling of permissions is sometimes not that intuitive.

- the "poweruser" of assyst often complain about the performance and the handling.

- after changeing parameters the server needs to be restarted

What business problems are you solving with the product? What benefits have you realized?

IncidentManagement, ChangeManagement, ProblemManagement, AssetManagement

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assyst review by <span>Lauren F.</span>
Lauren F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Customizable Help Desk Ticketing Systems

What do you like best?

I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse.

What do you dislike?

While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out.

Recommendations to others considering the product

I believe this product is very customizable for an organization. When our company first rolled it out there were a few fields we did not need and after some months of use and an update we were able to get those unnecessary fields removed to fit our company's needs. I truly appreciated this as a Tier 2 & 3 case manager as well as an individual user for submitting tickets.

What business problems are you solving with the product? What benefits have you realized?

Our Customer Service department uses this system to log.

What Service Desk solution do you use?

Thanks for letting us know!
assyst review by <span>Игорь .</span>
Игорь .
Validated Reviewer
Verified Current User
Organic
Reviewed On

Axios in retail

What do you like best?

Whery user frendly self service portal.

What do you dislike?

The level of "hardcore customization" leaves much to be desired )

What business problems are you solving with the product? What benefits have you realized?

Registration and resolution of incidents, changes, problems.

KPI Accounting

Accounting of configuration items.

Volume up to 5000 applications per day

assyst review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Viewpoint from a Service Desk Analyst

What do you like best?

The large amount of search options can help with finding specific items.

What do you dislike?

How long it takes to run simple functions

Recommendations to others considering the product

Functions well just has issues with speed and isn't exactly user friendly for those who struggle with self teaching.

What business problems are you solving with the product? What benefits have you realized?

Using it for our ticketing system to notify resolver groups of issues. Helps with communication and reporting.

assyst review by <span>Michelle M.</span>
Michelle M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Axios assyst - Powerful IT tool

What do you like best?

Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well!

What do you dislike?

We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’.

Recommendations to others considering the product

This should fit just about anyone. The application is used in small and large organizations and seems to be very versatile. I also recommend working with a partner when trying to implement. They will help you get this implemented quicker and will save re-work. We are now working with Sierra Systems.

What business problems are you solving with the product? What benefits have you realized?

This software will help our organizations function with one set of processes. We are currently 10 different parts transforming into 2. Assyst will be our ‘backbone’ enabling us to make this transformation much less painful for the IT staff as well as the customers.

assyst review by <span>Jennifer B.</span>
Jennifer B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Axios assyst - More Than Just an IT Tool

What do you like best?

Self-Service options, management of the content and the interface.

What do you dislike?

Could use more in Knowledge Management area. I would like to see more consistency across the management of the content. Some of the fields you just click a button to edit or delete data and others you click on a management icon and then have to search for the data instead of just giving a list immediately.

Recommendations to others considering the product

Don't look at it just as an IT tool. Open the door for other departments in our organization to utilitze assyst for tracking.

What business problems are you solving with the product? What benefits have you realized?

We are using assyst to solve tracking of non-IT related requests such as legal research requests and facilties requests. We are also employing some self-service solutions via assyst to reduce calls to our Service Desk so they are able to focus on the more urgent issues of our customers.

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