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AzureDesk

4.7
(13)

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user.

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AzureDesk Reviews

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Showing 13 AzureDesk reviews
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AzureDesk review by Diego Fernando Q.
Diego Fernando Q.
Validated Reviewer
Verified Current User
Review Source

"Azure is a software that highlights by its simplicity of use"

What do you like best?

The support team is on touch and helps you to solve any doubt and issue you would have. Other helpdesk systems fails in this section but AzureDesk has demostrated a strong support team behind the scenes.

It's simplicity of use helps you to get things done very quickly and improve your efficiency in the support process with customers or employees.

What do you dislike?

The design could be a little better but they are working hard to improve it every day with different updates on the UI and backend.

Recommendations to others considering the product

Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

What business problems are you solving with the product? What benefits have you realized?

We are integrating all support request from our customers and employees in AzureDesk, in order to keep track of the issues and offer the best service to our users.

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AzureDesk review by David L.
David L.
Validated Reviewer
Verified Current User
Review Source

"Really Simple and Useful Customer Service and Helpdesk Software"

What do you like best?

AzureDesk has impressed me from the first time I used it.

First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.

After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs for only 5$/month per agent. It's really a gift!

The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.

We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.

Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

What do you dislike?

Maybe some small features like support for HTML messages and signatures.

What business problems are you solving with the product? What benefits have you realized?

Internal support for our employees here at our IT department, and also for our external customers at www.canarias.com.

What Help Desk solution do you use?

Thanks for letting us know!
AzureDesk review by Nick L.
Nick L.
Validated Reviewer
Verified Current User
Review Source

"Support when you need it."

What do you like best?

This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use.

A quick review of the dashboard shows any outstanding remedial action and the interface continues to improve.

What do you dislike?

The interface is a little slow to load, but that is most likely my data connection rather than the server end issue.

Recommendations to others considering the product

Request a trial and invest the time in a training session.

What business problems are you solving with the product? What benefits have you realized?

This tool improves both efficiency and professionalism of the support process.

AzureDesk review by Sotiris Z.
Sotiris Z.
Validated Reviewer
Review Source

"Excellent customer support service on a budget"

What do you like best?

AzureDesk is a light yet flexible customer service application that does the job, without spending a fortune every month! I took advantage of the 14-day trial version period to give it a shot and I was very pleased overall. The company is relatively new to the customer service landscape but they seem to have a solid understanding of today's market and needs. They have an excellent help desk and actually this is the main thing that it really was a deal closer for me. I was having an issue with a feature, so I send them an email. The response was almost instant and that made me feel comfortable and safe! I really encourage others to give it a shot. Its no ZenDesk but it does the job in a fraction of the price.

What do you dislike?

I would say that overall I didn't find any major issues that concerned me. However I would like to point out that I wouldn't mind if the loading of some pages took a little bit less time, especially the ticket page. Not a big issue but I thought worth mentioning.

Recommendations to others considering the product

I definetely encourage other people to give it a shot. It's a very good alternative on a budget!Great help desk too!!

What business problems are you solving with the product? What benefits have you realized?

We are a working on an educational institute that is mainly for students and faculty. So we were looking for a customer support service that does the job and doesn't cost too much. We needed a simple to learn and use system and I thing AzureDesk is what we are looking for.

AzureDesk review by Er. Bahuguna G.
Er. Bahuguna G.
Validated Reviewer
Verified Current User
Review Source

"Awesome Customer Support Software"

What do you like best?

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

What do you dislike?

As the company is still growing and they are enhancing the features of the product at top level. so i did not found and dislikes yet.

What business problems are you solving with the product? What benefits have you realized?

We have education management software. we are solving our customer problems using azuredesk.co customer support software

AzureDesk review by Rod B.
Rod B.
Validated Reviewer
Verified Current User
Review Source

"Great value and very responsive and helpful customer service. "

What do you like best?

It has a high value due to offering a lot of features for the price. Coming a close second is the customer services. I've worked with Chirag mainly and he's always been very responsive and helpful even on the weekends.

What do you dislike?

We could use a customizable field (or two) that's searchable. For now, we're using the Notes section which is an acceptable workaround for now.

What business problems are you solving with the product? What benefits have you realized?

Need for a robust ticketing system.

AzureDesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Awesome Help Desk Platform"

What do you like best?

Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future.

The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer.

Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves.

What do you dislike?

I think there is nothing to dislike , Azure desk is improving

What business problems are you solving with the product? What benefits have you realized?

Azuredesk helps us to provide support to our customers. We had noticed huge spark on productivity from our support personnel after we switched over.

AzureDesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Trust is the top concern, so companies can't alter or remove reviews."

What do you like best?

Its a bit tough as you are new to it but once you get it know each other its smooth as it could be.

What do you dislike?

As its a start company I haven`t faced a major problem yet, I would say there are no problems but the Customer Support is great help.

Recommendations to others considering the product

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

What business problems are you solving with the product? What benefits have you realized?

MY main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

AzureDesk review by Campbell B.
Campbell B.
Validated Reviewer
Verified Current User
Review Source

"Simple and Effective"

What do you like best?

Azuredesk has transformed our support process, quickly , efficiently and with buy in from all our consultants.

What do you dislike?

AzureDesk is a simple system, it needs some minor tweaks around HTML.

What business problems are you solving with the product? What benefits have you realized?

Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs.

AzureDesk review by Trent L.
Trent L.
Validated Reviewer
Review Source

"Exceptional support ticket management"

What do you like best?

Simple ticket layout, ability to refine ticket selection, powerful ticket search feature, dashboards, Knowledge Base, Integrations and the responsiveness from the AzureDesk team.

What do you dislike?

Areas which are currently under improvement include mobile accessibility and a faster loading time of tickets.

What business problems are you solving with the product? What benefits have you realized?

Support ticket management to meet SLA requirements

AzureDesk review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Easy to Use Product"

What do you like best?

Phenomenal support, best I have ever seen

What do you dislike?

Creating tickets in Firefox does not work, I believe they are working on this...

Recommendations to others considering the product

If you use Firefox make sure you can create tickets. Works fine in Chrome

What business problems are you solving with the product? What benefits have you realized?

One place to contain all the support issues.

AzureDesk review by Administrator
Administrator
Validated Reviewer
Review Source

"Best software for cooperate peoples"

What do you like best?

The user interface of the software is too easy and the multifunctional updates we receive is very unique.

What do you dislike?

The software sometimes stuck down when u r making any background complications in the system very easily.

What business problems are you solving with the product? What benefits have you realized?

Azure desk is too much helping differentiating tasks and reports.and due to easy interface the exposure to various services is very easy

AzureDesk review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Great app for business"

What do you like best?

The app is very user friendly , help me to achieve the goals for my company

What do you dislike?

I think there is nothing to dislike , Azure desk is improving

What business problems are you solving with the product? What benefits have you realized?

It increase the productivity of my company , thing start working fast

Kate from G2 Crowd

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