Backbase CXP

(2 reviews)

Backbase Customer Experience Platform (CXP) helps you create personal and relevant, omni-channel digital experiences.

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Backbase review by Theo S.
Theo S.
Validated Reviewer
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"A journey with Backbase"

What do you like best?

Open ended architecture, flexible integration, powerful tool for building cutting edge UI and portal related features like user personalizations and customizations, structured content widgets makes the content management a breeze. Having worked with many other vendors, my experience working with Backbase is an excellent with a two way partnership with a trusted dependable vendor who is an industry leader, early adapter, suitable for agile development and delivery capabilities which can be quick to market.

What do you dislike?

Room for improvement related to the portal / widgets import process vs publishing. Preserving user preferences and customizations during product upgrades.

Recommendations to others considering the product

It is a high end tool for portal related features and functionality and flexible content management. Not suitable for most common web applications.

What business problems are you solving with the product? What benefits have you realized?

UI and portal related features like user personalizations, customizations and targeting. Content management using structured content widgets.

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Backbase review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Excellent functionality with more to grow"

What do you like best?

Flexibility, functionality and overall the design to move clients to enhanced self-service

What do you dislike?

Lack of skills in the market to implement

What business problems are you solving with the product? What benefits have you realized?

Drive revenue growth , enhance decision making while reducing time to market

What Digital Experience Platforms (DXP) solution do you use?

Thanks for letting us know!

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