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Bandwidth

Bandwidth

4.6
(142)
Optimized for quick response

Bandwidth is a Communications Platform as a Service (CPaaS) company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own carrier-grade VoIP network. Businesses use Bandwidth's APIs to easily add calling, texting and 9-1-1 connectivity to software, applications, and internet-connected devices.

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Bandwidth review by Christopher A.
Christopher A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"My Experience Using Bandwidth for Automating Porting"

What do you like best?

I like being able to make corrections to port orders and having instant feedback (for most carriers in most cases). The automated notifications make it easy to know what the status is in real time. This is probably the most streamlined/user friendly porting portal I have used. I also like the advanced search features when ordering new numbers for customers. I like being able to now order CSRs just by making notes in the porting order.

What do you dislike?

I wish we could look at more than 500 DIDs for a customer. We look for certain kinds of numbers that would make for good BTNs and sometimes these numbers seem cherry picked on the first 500 results. It would be nice to be able to see the next 500 DIDs if possible. I wish porting dashboard showed a little more detail at a glance. It would be nice if there were more Porting tracking features explicit for LNP personnel to use. Automatic reminders for when an order hasnt been touched in awhile. Porting statistic breakdowns. I'd like my porting order statistics to be separate from other order types. If I am tracking porting, Id prefer not to have New DID orders lumped in when searching for orders.

Recommendations to others considering the product

I would recommend Bandwidth as a solution for any small to medium telecommunications enterprise. I do not see us using any other platform anytime in the near future. Bandwidth tends to listen to its users and we appreciate that. Its probably the level of support you get when problems arise that is most beneficial. I have no complaints, as Bandwidth seems to be making constant improvements all the time.

What business problems are you solving with the product? What benefits have you realized?

Writing emails takes up too much time. Having Bandwidths automated porting system reduces lengthy emails and keeps me from having to wait on hold on the phone. The customer is probably the most important part. I know that when I put in a trouble ticket for an issue, it will be worked on regardless of if I am in the office or not. Bandwidths ability to work with the losing carrier to solve porting related issues with the losing carrier has proven invaluable.

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Bandwidth review by Amanda G.
Amanda G.
Validated Reviewer
Verified Current User
Review Source

"Great service but mixed results on support."

What do you like best?

Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. Can't guarantee you will get what you need in the response but the ease of use when opening a ticket & getting a response from their support are in my opinion an 8 out of 10. They do also have a lot of API functionality. And it's a very quick process in my opinion on setting up connections for APIs, testing & moving to production.

What do you dislike?

The lack of consistent & constant updates during a catastrophic outage. Of course the focus should be on resolving the issue but hourly updates when more than one LATA is impacted would be nice. We had to escalate to the highest of levels just to get an RCA after an outage. Their support reps disconnect your call constantly when calling in for support. And there does appear to be a lack of redundancy for the bulk of their service areas, at least for the DFW Data Center.

What business problems are you solving with the product? What benefits have you realized?

We use Bandwidth in our service areas where it doesn't make financial sense to try to establish costly & lengthy interconnection agreements. We have been able to save quite a significant amount of money by using them to deliver voice services in some areas.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Bandwidth review by Joel H.
Joel H.
Validated Reviewer
Verified Current User
Review Source

"It is easy to order numbers from Bandwidth!"

What do you like best?

I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great!

What do you dislike?

While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get updates on port requests, and the errors presented are almost always incomprehensible by a normal user of the portal. If a port request is rejected, I usually have to call in and speak to a specialist in order to receive the full explanation for why, and in order to get enough information on what is needed. I would appreciate better error responses and more complete explanations of what is needed. I shouldn't have to in-depth interview the support specialist in order to understand the status and next steps of a port request. I do understand that if customers had the correct info to provide, back-and-forth would be greatly reduced. Any way Bandwidth could help the average person better understand the porting process would help get more numbers onto the Bandwidth network faster!

Recommendations to others considering the product

If you're looking for a number ordering portal, Bandwidth is great! Porting numbers is more tough for a non-telephony industry individual, but the friendly support team is there to help.

What business problems are you solving with the product? What benefits have you realized?

We order all of our DIDs from Bandwidth, and their number ordering portal has improved our Tier 1 support turnaround on number orders.

Bandwidth review by Matt C.
Matt C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great support staff and service"

What do you like best?

Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests.

What do you dislike?

There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps.

Recommendations to others considering the product

If you want a solid service with great support, than Bandwidth is the route you need to go. The cost is very comparable, but they provide great support and an easy to use interface. I would highly recommend to give Bandwidth a try, as you won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

My company was looking for a great service, at an affordable cost that we could include with our hosted PBX system. Thanks to Bandwidth, we have that service now. They are very competitive in rates and provide really great quality of service. They also have a very easy to use dashboard interface.

Bandwidth review by Luke E.
Luke E.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent support, excellent services, very transparent company."

What do you like best?

We love how easily and quickly we're able to get ahold of support staff at Bandwidth. Everyone is knowledgable, everyone is committed to our joint success. It's very much a partnership rather than a simple vendor-customer relationship. The development APIs are also very easy to work with, with plenty of documentation and testing capability.

What do you dislike?

Their developers really need to do some testing with the Safari browser - Strange portal bugs come out when using Safari. Other than that, their portal works nicely to allow us to conduct normal day-to-day operations with ease.

Recommendations to others considering the product

Do it - They'll make your lives easier, especially if you're dealing with downtime or reliability issues with your current carriers.

What business problems are you solving with the product? What benefits have you realized?

Business continuity and carrier reliability. Bandwidth's service has never faltered for us, and our customers enjoy the consistency of service as well.

Bandwidth review by Matthew A.
Matthew A.
Validated Reviewer
Verified Current User
Review Source

"Highly skilled, responsive, and motivated for client success"

What do you like best?

the Bandwidth team is very communicative, while refraining from empty promises or patronizing behavior. When one member is not best equipped to resolve a problem, they promptly and politely redirect the client to the best suited SME. Turn around time is excellent, especially if you take into account how thoroughly they research and resolve on their side before responding.

What do you dislike?

some of the functionality is a complex, and while the documentation is extensive, it can be a little difficult navigate "new" avenues of implementation. I'm sure this will improve as more clients see the benefits of Bandwidth functionality and expand usage and documentation.

Voice Call termination could possibly use some safeguards to prevent runaway calls from running up excessive and uncaught expenses. This functionality may exist and simply need to be researched and implemented.

Recommendations to others considering the product

thoroughly explore your implementation, integration with existing tools, and research what implementation tools might integrate with Bandwidth back end functionality. Bandwidth functionality can provide extensive use case coverage.

What business problems are you solving with the product? What benefits have you realized?

automated testing of IVR solutions for both breadth and volume of load scenarios.

Achieving recordings of software-generated voice calls, and transcriptions of these recordings.

Bandwidth review by Tom F.
Tom F.
Validated Reviewer
Verified Current User
Review Source

"Best solution for SIP trunks that I have found"

What do you like best?

Excellent support that responds quickly to any concern. I have implemented Bandwidth.com for three sites and have had an amazing experience with each. Telephony is a core capability for any business and when there is a concern I want a competent person at the provider to be attentive to whatever the question or issue may be and bandwidth delivers. Call quality is top notch on calls of any length.

What do you dislike?

I think that some improvement could be made to the logging tools. It would be excellent to be able to see every call made through the service to troubleshoot failed calls which are often the result of improper configuration on the PBX and would allow the administrator to address the problem himself without having to even contact bandwidth's support team.

Recommendations to others considering the product

If you are implementing a SIP solution for your business or especially if you are implementing a solution for a client then bandwidth.com is absolutely the right choice.

What business problems are you solving with the product? What benefits have you realized?

I have a number of clients with multiple offices and remote sales staff. Bandwidth has allowed me to deliver a unified telephony solution to these clients which has greatly simplified their operations and increased productivity.

Bandwidth review by Marty C.
Marty C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Amazing customer service"

What do you like best?

Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs.

What do you dislike?

There is nothing to dislike, they're great!

What business problems are you solving with the product? What benefits have you realized?

We are a telephony provider so we rely on companies like Bandwidth to always have a working SIP trunk in our platforms. With Bandwidth there is never a worry and we attribute our 99.9% uptime to them.

Bandwidth review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"An excellent vendor to partner with."

What do you like best?

Bandwidth provides a premium quality of service; the degree of high-quality, consistent voice connections they transit to our communications services stand out as among the best for voice carriers today. As such, they are a trusted partner. They go beyond with the quality of support provided by their agents, the timeliness of responses, and the diligence we see their agents putting in to validate issues and ensure that their service is always of high fidelity.

What do you dislike?

Bandwidth's post-customer support survey employs an odd color scheme and appears to have a severe threshold for their support agents. I would want their agents to have the freedom to provide the quality of support that represents their pride in their organization, rather than the fear of a poor customer survey hovering over them.

Recommendations to others considering the product

If you need a trusted partner for connecting customers to your communication platform by voice, absolutely talk with Bandwidth and consider the impact a highly-reliable platform and support partner will contribute to your organization.

What business problems are you solving with the product? What benefits have you realized?

Our clients connect via Bandwidth to our Unified Communications services. Bandwidth's high-quality services mean customers connecting to our service via Bandwidth have a consistently-good voice experience. With a less-reliable partner network, our clients will suspect that we are the source of the poor service, so the reliability of Bandwidth directly informs the customer experience of users with our service.

Bandwidth review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent service "

What do you like best?

Bandwidth has a very professional,Talnted and friendly staff.They always make me happy with their service and they have a stable service and allows you to provide a perfect service to your cusotmers

What do you dislike?

*if you are ordering Bulk order is better to make it through the API, other than waiting for the maintenance window which seems to be once a week.

*LNP process will stop if the FOC date is wrong and won't be auto adjusted by the portal.

Recommendations to others considering the product

The audio delay issue that happened while terminating through bandwidth when the caller is mobile carrier is a daily ticket that we receive from our client.It will be great if bandwidth can cover most of the large mobile carriers to avoid the audio delay issue

What business problems are you solving with the product? What benefits have you realized?

*very easy to order through the portal

*The LNP process is fast and no downtime

*In case you opened a ticket, You will receive a reply and updates without any delay

Bandwidth review by Jeffrey R.
Jeffrey R.
Validated Reviewer
Verified Current User
Review Source

"Bandwidth is the best of the best! "

What do you like best?

The cost and quality of service is amazing. The customer service is very responsive and professional. Also, the web interface is extremely user friendly.

What do you dislike?

There text messaging service needs a minimum of $1000 of texting customers to begin to be able to offer the service. The issue is that I can't begin to offer the service to my customers because you need to have the $1000 of texting business before you explain to your customers what this service is. Doesn't make sense to me.

Recommendations to others considering the product

Do not hesitate to make the switch Bandwidth. One of the best if not the best decision I have made for my business.

What business problems are you solving with the product? What benefits have you realized?

After losing service regularly with my previous carrier, I am now able work without that constant fear. Every carrier has an occasional service impairment but the difference is how often.

Bandwidth review by Tomasz S.
Tomasz S.
Validated Reviewer
Verified Current User
Review Source

"Recommended"

What do you like best?

Simplicity, transparency and quick support, our relationship with Bandwidth goes back to 2005, when our business has just started, since then we were building a company that has an outstanding customer support around the globe and mainly in US thanks to, Bandwidth solutions!

What do you dislike?

There is nothing to dislike about Bandwidth, everything is top notch. We have been using their services for a long time and never we had any issues with them.

Recommendations to others considering the product

If you want to choose a right direction in setting your business, choose Bandwidth they truly help out with solutions

What business problems are you solving with the product? What benefits have you realized?

Availability of US numbers, guidance, business development to ways we would never imagine back in 2005.

Bandwidth review by Kelly S.
Kelly S.
Validated Reviewer
Verified Current User
Review Source

"Manager and Sales Manager"

What do you like best?

I have been personalty working with BandWidth for the last four years. I port several number every week and they are very helpful. I have had problems with my phone server and they drop everything and run tests to find the problem. It is nice having a sales man assigned to our company. He has gone over board to help me.

What do you dislike?

They really need some help designing their call flow. It is really frustrating when you call in for help and their system gives you the run around. And then sends you to an voice mail that you rarely get a call back from.

Recommendations to others considering the product

I have talked to a lot of companies and none of them even compare to BandWidth. If I had to start all over I would still use BandWidth.

What business problems are you solving with the product? What benefits have you realized?

I am able to add a new client, they help port the numbers, help update caller ID, and help get them into directories.

Bandwidth review by Scott H.
Scott H.
Validated Reviewer
Verified Current User
Review Source

"Long-time Satisfied Customer"

What do you like best?

We have Been a Bandwidth Customer for more than 3 years. The service is simple to use, support is always on and new service requests are handled methodically and without drama

What do you dislike?

It took a long time to get on the web portal. For some reason I was not aware that I would be able to management my SIP trunks myself until I mentioned I was a little frustrated that I had to put a ticket in for simple changes. I was using the portal a few days later.

Recommendations to others considering the product

the company cannot help you with internal hardware or software issues. You must think of them as providing a "dial tone" THey will give you the settings, but if you are new to SIP trunking you will need a consultant or invest time in learning how to configure SIP trunks

What business problems are you solving with the product? What benefits have you realized?

We have multiple SIP servers and the Bandwidth SIP Trunks we have allow us to use them in aggregate without assigning each trunk to a server. So when on server is getting more than tother we don't have to do anything, the trunks just work.

Bandwidth review by Timothy D.
Timothy D.
Validated Reviewer
Verified Current User
Review Source

"Best Wholesale VoIP Partner"

What do you like best?

We've been a Bandwidth wholesale customer and user for over 10 years. The coverage, reliability and support is great. More importantly, we've been happy that Bandwidth is constantly improving and investing into building out better tools (portals, APIs, etc) to help automate or improve things. This is something we see a lack of with competitors (most competitors provide only barebones tools). Bandwidth has also been flexible and accommodating in terms of working with us as needs change.

What do you dislike?

I really don't have any issues with Bandwidth itself. Sometimes policies change or things come up with that I'm happy with, but those are mostly related to the industry as a whole or compliance so they're not really entirely in Bandwidth's control. When they do come up though, Bandwidth always works with us to try to find a solution that everyone is happy with. No company will be perfect so I judge companies based on how they resolve them.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth gives us access to a very large wholesale footprint so that we're able to offer VoIP service nationwide from a single source.

Bandwidth review by Dacota B.
Dacota B.
Validated Reviewer
Verified Current User
Review Source

"Porting/Number Ordering"

What do you like best?

Kerry is fantastic to work with! We have had a few escalations and Kerry has been willing to work with us on each of them to resolve them. Porting in general is the worst but with Bandwidth it is a little easier and alot less time consuming! For example, I requested a port on Monday and within an hour I had FOC for the 10th! That is one week and one hour I had an answer for my customer!

What do you dislike?

We could use more training on the new ordering portal.

Recommendations to others considering the product

When we have an issue it is a little hard to get in touch with the porting team over the phone. I understand the need to work through emails and call backs when you have a fire there is a direct need for voice to voice.

What business problems are you solving with the product? What benefits have you realized?

Ordering numbers are instant! Our customers are very high demand and want things now, with Bandwidth that is possible!

Bandwidth review by William C.
William C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Exceptional Service!"

What do you like best?

The Bandwidth staff is an amazing group that consistently supports our Company in many ways. In regards to porting, service, and updates, there is NO better company than Bandwidth!

What do you dislike?

Off net porting occasionally has to be updated by ticket or phone call instead of an automatic update like on net ports.

Recommendations to others considering the product

Definitely go with Bandwidth! I have used several different carriers to port & buy new DIDs. Bandwidth outranks them all!

What business problems are you solving with the product? What benefits have you realized?

Due to the helpful, amazing staff at Bandwidth we try to locate new numbers through them & port only through them whenever possible. Which is 99% of the time.

Bandwidth review by Tamara F.
Tamara F.
Validated Reviewer
Verified Current User
Review Source

"Friendly and Helpful"

What do you like best?

Everyone I interact with at Bandwidth is friendly. All representatives that are assigned to our account are on the ball and help us with any questions we have. They have sent account managers to us to visit, as well as allowed some of our team to visit their office. Their APIs are easy to integrate with and their portal is easy to navigate. We can pull most any kind of report we wish and if there isn't a way for us to get it in the portal, all we need to do is ask our account manager and he gets us what we need. It's also nice that they show the carrier of a telephone number when you are submitting a port request.

What do you dislike?

It is too easy to port numbers away from Bandwidth.com as they are a wholesaler and do not keep End User information. So anyone can submit a port using any company name and address and it is released.

Recommendations to others considering the product

Their portal is easy to use and they work well with APIs

What business problems are you solving with the product? What benefits have you realized?

Porting numbers is a pain, but Bandwidth.com assigned us a porting representative that works all our orders. This makes communication easy and direct. We also have a customer advocate manager assigned to our account that helps us with anything outside the porting realm. If he can't answer a question, he always finds someone who can. Most issues we had in the past have been taken care of through direct communication.

Bandwidth review by Peter P.
Peter P.
Validated Reviewer
Verified Current User
Review Source

"Years of reliable service"

What do you like best?

Bandwidths uptime and transparency into operations has been clutch in our continues use of their voice and sms services. Support is always responsive and always helpful.

What do you dislike?

The portal could be more responsive. Being unable to open links or DID's in another tab make it difficult to mass manipulate items using programs like MouseRecorder. Using multiple locations has been problematic and forced us to include all DID's into one location.

Recommendations to others considering the product

911 fee's and setup was a challenge. Pay attention to those details.

What business problems are you solving with the product? What benefits have you realized?

We sue bandwidth for all of our voice traffic and sms integration with our hosted PBX solution CloudWorx.

Bandwidth review by David F.
David F.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Bandwidth Porting Dashboard and Support Review"

What do you like best?

When I call in the employees are very friendly and always do their best to help.

What do you dislike?

We recently had a problem when supplementing a port, the request date would change to first available instead of the date we requested. This caused our customer's to have some outages and made us have to scramble to "snap back" the numbers.

Recommendations to others considering the product

Support Team is very helpful and the Dashboard Tool is very easy to use.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth often assists us in obtaining CSR's for customer's when we are unable to get them. They also make ports go very well.

Bandwidth review by Trinity H.
Trinity H.
Validated Reviewer
Verified Current User
Review Source

"My experience with Bandwidth has improved greatly with our new manager Matt Pols."

What do you like best?

Improved relations with BW employees has helped greatly by knowing our product/services we provide for our customers. As we are a VRS provider, it has benefited us having BW understand how we operate and serve our customers. The new dashboard had a bumpy start, but new features similar to the old dashboard are now available and more robust.

What do you dislike?

We experienced some issues with numbers being lost or not reported as ported out, but this has improved significantly. Working through several manager changes was difficult, but I believe we are in a good place with Matt Pols. All of his hard work and attentiveness is much appreciated.

Recommendations to others considering the product

Ensure they provide a good line of communication with your Customer Success Advocate.

What business problems are you solving with the product? What benefits have you realized?

As discussed above, we had difficulties with the new platform not providing the same reporting tools, but this has since been added. However, Bandwidth was diligent in providing this info when it was not available to us. We also had to address many lost/ported out numbers during the migration, but I believe this was something that needed to be tackled and we may not have known the extent of this issue if it had not been for the migration. Having one dedicated Customer Success Advocate has helped communication and we have recently been assigned Hannah Rogers to assist with LNP services, both of which are a huge benefit for us. Thank you!

Bandwidth review by Daniel A.
Daniel A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Bandwidth is an amazing company to partner with."

What do you like best?

The team at Bandwidth provide exceptional customer service. Their top-notch team is always willing to assist with any needs we have. They bring the knowledge of their industry to every issue which makes to easier for my team to do our best work.

What do you dislike?

No dislikes! This is a truly exceptional company with a great support team.

What business problems are you solving with the product? What benefits have you realized?

We manage a lot of port requests. The difficulties of the porting process can be bothersome for our customers. The Bandwidth team provides their expert knowledge of the process to simplify this task for us.

Bandwidth review by Josh L.
Josh L.
Validated Reviewer
Verified Current User
Review Source

"Awesome service and great support!"

What do you like best?

They are very responsive and very helpful. They always have a great attitude and very friendly. Support is very knowledgable. We use a variety of services form DID (TN) assignments, to e911 services. Its very easy to use and the support portal great!

What do you dislike?

So far I have not had any issues. I have always been able to find documentation or receive a quick response from tickets I have opened.

Recommendations to others considering the product

Give it a try. You will be happy with their service.

What business problems are you solving with the product? What benefits have you realized?

They provide a reliable connection for our subscribers. They make it simple and are very helpful. Their documentation is always to helpful. The services that are provided are excellent. The have made easier to work with.

Bandwidth review by Ed S.
Ed S.
Validated Reviewer
Review Source

"Excellent Sip Trunking Cannot Say Enough Good Things About Bandwidth!"

What do you like best?

I have been using bandwidth.com for 9 years now and in that time they have only had 1 network service interruption. Highly reliable trunks with excellent flexibility for communications array load balancing.

Endpoints are easily modified through their portal and interface is easy to use. Easily upgrade Legacy PBX systems with Bandwidth.com using FXS/FXO converts . CAS Communications Array Servers of any flavor easily connect to Bandwidth.com or You can also forward directly from Bandwidth's portal to POT lines if necessary. I would like give my thanks to Kate and team for being patient with the 1000 request I make each year. You guys are the best! Our Schools have been very satisfied with the Bandwidth's service and performance I would not consider going anywhere else for Sip Trunks. Also Tier2 guys shout out for your support as well!

What do you dislike?

DID Availability in certain area codes are very limited.

I sometimes need to manually re-provision DID endpoint because of DNS issues.

Purchasing of additional DID are mot possible through portal.

Portal looks dated like something from 1980, could use a HTML5 update

Recommendations to others considering the product

I Recommend trying Bandwidth.com for price and functionality

What business problems are you solving with the product? What benefits have you realized?

Provide endpoint communications for 170 franchise locations and multiple routes for marketing projects. All locations interconnect and have a central office exchange. Easily upgrade Legacy PBX systems with Bandwidth.com using FXS/FXO converts . Communications Array Servers of any configuration easily connects to Bandwidth.com or You can also forward directly from Bandwidth's portal to regular phones lines if necessary .

Bandwidth review by David H.
David H.
Validated Reviewer
Verified Current User
Review Source

"Affordable & Flexible"

What do you like best?

Price is right for bandwidth, plus they have a ton of options. They are also pretty flexible with the options and while the process for calling into their support used to be weird, it's now a lot more streamlined.

What do you dislike?

The call quality can be tricky at times. Even when we upgraded our internet sped to fiber, our SIP Trunk was still not the greatest call quality.

Recommendations to others considering the product

The company is growing and innovating. I know it's a whole production, but they will generally be worth it in the long run.

What business problems are you solving with the product? What benefits have you realized?

We have a staff of 15 people, all on-premise. The Bandwidth systems allow seamless communications for everyone.

Bandwidth review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great Customer Service"

What do you like best?

Everyone I have worked with at Bandwidth has been very personable, friendly, and helpful. We recently visited their office and the CEO took us on a tour of the building. Our account manager is super responsive and always ensures we receive the answers we need.

What do you dislike?

Just like with any interface, there are some issues with the Bandwidth Dashboard. The porting portal notes and comments section is broken up so you have to look at order history and notes separately.

Recommendations to others considering the product

Bandwidth is very innovative. They are constantly improving their products and portal.

What business problems are you solving with the product? What benefits have you realized?

We are a phone service provider and instead of having to have relationships with every other carrier to do number porting, we use Bandwidth. We port and activate numbers through their services.

Bandwidth review by Amanda C.
Amanda C.
Validated Reviewer
Verified Current User
Review Source

"Bandwidth Has Our Back!"

What do you like best?

Timely service and quick responses to our tickets. Fast and thorough handling and resolution too. Our Account Manager, Lee Hull, takes our concerns and our requests for assistance and manages them with the kind of care and professionalism that makes Marchex feel like a valued client and not just an end user, like at a lot of other large telcos do.

What do you dislike?

There's nothing to dislike! Bandwidth's services and support continue to improve.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth helps me to solve the problem of long response times for trouble ticket updates and resolution. The Bandwidth NOC is fast and thorough and I always know that my troubles will be investigated and resolved in a timely fashion and I can provide regular updates to my clients.

Bandwidth review by Jonathan H.
Jonathan H.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Fast, reliable, and great service!"

What do you like best?

I love that I"m able to order new numbers through the dashboard and move things around as needed without having to wait on a service order as I did with another provider.

What do you dislike?

The only thing I dislike is Bandwidth isn't in more rural markets. I primarily operate in rural areas and sometimes it's difficult offering services where Bandwidth doesn't have a presence.

What business problems are you solving with the product? What benefits have you realized?

Much lower rates on our Long Distance, Toll Free, and the ability to get nation wide numbers.

Bandwidth review by Tod H.
Tod H.
Validated Reviewer
Review Source

"Good, but very wild-west with holes in developer help."

What do you like best?

I enjoy that Bandwidth cares, even in their bureaucracy. They have put time and effort into onboarding us and are very communicative. They certainly support a broader feature set on individual lines than their competitors and seem to be moving to add more. This makes them very flexible.

What do you dislike?

Development is hard and lonely. Their documentation severely limits understanding of core concepts on their platform, and there is no community to build on each other. This is not helped by their generic name, meaning searching for help is impossible. I would like to see forums or better example code for the customer side of different use cases. You also can't seem to do an IVR in their REST API, which is somewhat sad. We still rely on FreeSWITCH to handle that.

Recommendations to others considering the product

Make sure you have the time to test and develop against their services. Their documentation leaves a lot of explanation out and you will have to divine a bit on how to accomplish some things.

What business problems are you solving with the product? What benefits have you realized?

We are hosting the equivalent of someone's cell phone capabilities. Bandwidth is so far the only one that seems to care much about MMS and Group Texting, so this is a huge plus (the latter is coming, not yet available). But their willingness to have customer service that seems to care really adds to their offering. We are excited to see the features they've been talking about releasing and will be integrating those as we can or need.

Bandwidth review by Mark H.
Mark H.
Validated Reviewer
Review Source

"Great text API and support"

What do you like best?

Speed of the API, pricing and support have all been great. Very happy with the API in general. They have also been good to listen and work with us in terms of discussions about the 1 message per second sending limit. The documentation and portal also work well and the API is logically laid out. When I have had questions on the API support was very helpful.

What do you dislike?

Phone number availability in some areas is limited but bandwidth has ordered phone numbers for us when needed which has been good.

Recommendations to others considering the product

Very happy with Bandwidth at this point in all areas including performance, pricing and support.

What business problems are you solving with the product? What benefits have you realized?

We have implemented a number of our texting features in our church management software such as text-to-give and text-to-register using bandwidth.com's API and have been very happy with it! The performance and reliability has been great as well as their support. Churches have loved the giving via texting as well as registering for events. We are even planning to add child check-in via texting since the other applications we have created have been so well received.

Bandwidth review by Deb M.
Deb M.
Validated Reviewer
Review Source

"Bandwidth - solid company; solid network; solid support and personnel"

What do you like best?

One thing - the network. We have really not encountered any major network outages. Small, little stuff (who doesn't have that) but large network issues are non existent. I also like the way that they attack issues that they may have. When I am involved, it is normally an escalation but I find there is no need for me to hold my breath and stamp my feet to get issues solved. The team jumps in and figure out what is wrong. Bandwidth's TAC Team should teach all the other carriers how to respond to customer issues. They not only get the solved quickly, they also keep you very, very informed as to what they are doing.

What do you dislike?

I can't say much that I don't like. We did hit a rough patch with porting and provisioning but that got resolved pretty quickly in my mind. I seen other carriers struggle to get issues resolved or worse, they don't care to get issues solved. These guys care about your business.

Recommendations to others considering the product

You will find these guys are one of the last "Human" touch kind of companies. You can do an immense amount of business successfully with Bandwidth online and never speak with anyone. However, when you do need something, humans actually reach out to you and work with you until the issue is resolved. Phone calls instead of emails which is nice when we are working on a pesky escalation.

What business problems are you solving with the product? What benefits have you realized?

We use Bandwidth for inbound calling and 911 call completion. We have seen their quality go up and their pricing get more aggressive which is the way it should be in this industry.

Bandwidth review by Crystal K.
Crystal K.
Validated Reviewer
Review Source

"I don't know what I would do without Bandwidth by my side!"

What do you like best?

Every Bandwidth team member that I have ever worked with has been exceptionally pleasant! In the rare cases that I need support beyond the expertise of the individual I am working with, they are sure to connect me to someone that can help me and follow up to ensure my needs have been met. You DO NOT get that personal attention from any other, than Bandwidth!

What do you dislike?

Not too much to say here. I was a customer that had originally worked on their legacy platform. Though their new portal is great, there are features I wish they would have incorporated from the DASHboard. I just don't easily accept change, more so a personal issue than a dislike to Bandwidth.

Recommendations to others considering the product

Bandwidth has competitive pricing in comparison to other companies with similar offerings. The only difference, other companies "You get what you pay for". Not Bandwidth! They exceed any and all expectations I could have imagined!

You will not regret working with Bandwidth and the wonderful team members employed there; you become part of the family!

What business problems are you solving with the product? What benefits have you realized?

I work for a true ILEC/CLEC/ITSP. We have our own numbering resources, I can personally port from 60+ providers within their proprietary systems, BUT... because of Bandwidth we have the capability to sell and service outside of our direct footprint. It is awesome, our customers LOVE it!

Bandwidth review by Steven A.
Steven A.
Validated Reviewer
Verified Current User
Review Source

"Support Team Lead"

What do you like best?

BW Support has always been professional, very responsive & the Web GUI is very straight, to the point and easy to manage,

What do you dislike?

Nothing off the top of my head. If I come up w/anything i'll be sure to respond back.

What business problems are you solving with the product? What benefits have you realized?

Telecom in General. Most carriers (not all) are slow to respond w/any real/relative data. Bandwidth always responds and if they don't have the data at hand they either get it or assist in getting it.

Bandwidth review by Ju'Lene B.
Ju'Lene B.
Validated Reviewer
Review Source

"Provisioning Specialist"

What do you like best?

Bandwidth customer service reps are very friendly and professional. It's always a pleasure working with Kerry Skinner along with her peers try to give the best possible customer service when calling into support. Kerry always goes above and beyond the call of duty. If she's unable to help she will get you connected to the right party.

Our company will continue to use Bandwidth along with their great portal enhancements.

The callback feature when calling into support is great. Reps actually return calls sooner than later.

The New Portal for ordering numbers is much easier. It allows you to better view the different rate centers a NPA may fall under. When ordering new numbers. You are allow to see numbers ahead of time for selection. It also, has the capability of ordering some vanity numbers.

What do you dislike?

The Bandwidth Portal has a tendency of not working correctly but that comes with implementing new features witch is to be expected until the bugs are worked out. For example " The FOC Date on manual ports don't always update correctly.

Would love to see reps check to see if rejected information is already attached to the orders to avoid processing delays.

Recommendations to others considering the product

Bandwidth provides excellent customer service for the Porting Industry. They have a complex yet simple to use portal that keeps customers informed.

What business problems are you solving with the product? What benefits have you realized?

We use Bandwidth services for Porting and provisioning purposes. Also, providing any additional features our customer may need. .

Bandwidth review by Administrator
Administrator
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Bandwidth is friendly and easy to work with"

What do you like best?

The customer service team is friendly and very helpful. They are very responsive to my support tickets. I can call them up and ask any type of question and they are more than willing to help me out. I have not had any issues with any customer service rep. Chelsea is one customer service rep that I recommend. She helped me on multiple occasions and was very helpful and friendly.

What do you dislike?

I dislike there automated message for when there is a hold time. A previous time the automated system stated there was a 30 second hold time but I waited for 5 minutes before I hung up. This happened about a month or so ago but hasn't happened since. That is the only thing I dislike about Bandwidth.

Recommendations to others considering the product

Bandwidth is great to work with and the portal is easy. They are just a phone call away and will answer any questions you might have.

What business problems are you solving with the product? What benefits have you realized?

Porting escalations and trouble issues. They are very helpful when I need to escalate a port and they always provide an update on my tickets in a timely manner. They are very helpful when I call them and always have resolved my issues.

Bandwidth review by Kalena B.
Kalena B.
Validated Reviewer
Review Source

"Exceptional Service and Customer Service"

What do you like best?

The personable employees. When you call you get a live person who is ready and able to assist you. Everyone is always respectful and courteous towards you. If you can't reach someone via phone you're able to open a ticket and it's worked quickly not left on a back burner. You get the feeling that your issue is important.

What do you dislike?

There is nothing that I dislike regarding Bandwidth

Recommendations to others considering the product

Everyone is considerate, ready and able to assist you when you call in. We have been very pleased with communication and service. Each tech is ready to assist you and to quickly resolve your issue. They have a large footprint that enables you to provide VOIP across the country. The support team is very knowledgeable and quickly addresses your ticket and/or call to help resolve the issue.

What business problems are you solving with the product? What benefits have you realized?

Able to get on demand reports, SMS, API

Bandwidth review by paul f.
paul f.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Bandwidth.com"

What do you like best?

Ease of use and portal layout. Support teams are very responsive

What do you dislike?

Would be nice to see number stock searches enhanced a little more (consecutive number search for example for blocks)

Recommendations to others considering the product

Good company with nice features and responsive people in many areas

What business problems are you solving with the product? What benefits have you realized?

Hosting, porting and sourcing numbers are issues that have been solved. One main benefit of LNP orders in to be able to set port-in activation times with a defined window.

Bandwidth review by Nikki F.
Nikki F.
Validated Reviewer
Verified Current User
Review Source

"The people at Bandwidth are awesome!"

What do you like best?

I like the friendliness of the employees at Bandwidth. Whenever I call in they are always friendly and willing to go above and beyond to assist. They are very knowledgeable and helpful!

What do you dislike?

Sometimes we don't receive updates on ports as often as we would like.

What business problems are you solving with the product? What benefits have you realized?

We are working on receiving updates within SLA for our ports. Bandwidth is always open to suggestions and working on improving any of their processes.

Bandwidth review by Reggie M.
Reggie M.
Validated Reviewer
Verified Current User
Review Source

"Top Tier in its class"

What do you like best?

Their portal is my favorite to use as it is incredibly user friendly. Customer service is also super helpful and quick to respond.

What do you dislike?

Not much to dislike. The product is great and the people behind it are even better.

What business problems are you solving with the product? What benefits have you realized?

Fantastic service and ease of use are the greatest benefits of using Bandwidth. We have a few different platforms that are on Bandwidth so moving inventory is quick. Porting numbers is a painful process, but Bandwidth makes it easy and provides thorough information. Provisioning is also a breeze and has been implemented into our API as well for even greater ease of use.

Bandwidth review by Ray M.
Ray M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"My experience with Bandwidth"

What do you like best?

The helpfulness of support team when I'm porting numbers in.

What do you dislike?

I've had issues while porting numbers, where the number does not get activated until almost 1 hour of the scheduled activation time.

What business problems are you solving with the product? What benefits have you realized?

Porting numbers for our customers that have phone numbers witht other companies and are migrating to us. The Bandwidth interface is top notch, and the support staff is really good helping out when issues arise.

Bandwidth review by Seamus C.
Seamus C.
Validated Reviewer
Verified Current User
Review Source

"Outstanding service"

What do you like best?

Bandwidth has provided an extremely reliable service with no discernible outages during the last 4 years of use. Call connect time is extremely rapid and voice quality is always superb. Their support team is always fast and responsive for any issues we've encountered using their management system. Their dev team is receptive to requests for new functionality in their new portal.

What do you dislike?

Their new portal does lack some functionality, but as it's still a beta product we can't really ding them for that. Sometimes port requests do stagnate but contacting their support team will get the ball rolling again quickly.

Recommendations to others considering the product

If you have enough usage to justify the minimum spend with Bandwidth, I highly recommend their services. In the last four years we've had absolutely stellar service.

What business problems are you solving with the product? What benefits have you realized?

We utilize Bandwidth for our hosted PBX services - they have reduced our monthly telco costs compared to our previous vendors and have provided a highly reliable service. They offer redundant termination and origination points unlike a lot of small scale vendors, which is essentially mandatory for any sort of professional service. Moving our PBX services to Bandwidth.com changed our service from one that experienced outages every few months due to upstream telco issues into one that's able to offer five nines reliability, all the while reducing our overhead costs.

Bandwidth review by Diana K.
Diana K.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great products and support"

What do you like best?

For my company, Bandwidth is a great telecom provider. Their portal makes it easy to search and order numbers. Their support team is great for porting numbers as well.

What do you dislike?

Porting numbers can be a hassle, but that is not Bandwidth's fault. It is the nature of the game.

What business problems are you solving with the product? What benefits have you realized?

We are working with a great telecom partner who really cares about their customers and their experience.

Bandwidth review by Craig N.
Craig N.
Validated Reviewer
Verified Current User
Review Source

"Great product, great customer service"

What do you like best?

They offer a great product, with great support, and a very reasonable price.

What do you dislike?

Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions.

Recommendations to others considering the product

Any difficulty we've had working with Bandiwdth are far worse with any other carriers.

What business problems are you solving with the product? What benefits have you realized?

The only problems I have run into is a lack of support after hours/during the weekend.

Bandwidth review by Nikki G.
Nikki G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great service, Great Partnership."

What do you like best?

Bandwith works with us to complete our orders with accuracy. If something is off, they waste no time helping us obtain the correct information. They fight rejections for us by disputing or escalating to speed things along.

What do you dislike?

I am completely satisfied with the services I receive at Bandwith.

What business problems are you solving with the product? What benefits have you realized?

There was an issue we had where we had a surge in orders, Bandwith had a surge as well. The Guys in the LNP group worked with us to find a solution that benefited us all and things are smooth. They will go out of their way to please.

Bandwidth review by Perri D.
Perri D.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Overall Order Processing & Acct Support"

What do you like best?

My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue.

What do you dislike?

Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: working to resolve a port rejection (multiple submission) or to obtain a customer service record.

What business problems are you solving with the product? What benefits have you realized?

Number Porting: Flexibility in choosing port dates and activation time.

Bandwidth review by User in Entertainment
User in Entertainment
Validated Reviewer
Review Source

"Great experiences with Bandwidth!"

What do you like best?

The employees at Bandwidth go above and beyond every single day even when things are tedious or tricky. I can always count on them to deliver. They make sure to let you know if they are experiencing any delays, issues or if they are short staffed. However, they always seem to pull someone from another team to help aid if they are short staffed. It is really nice to know and feel like they truly are trying everything they can to help your company suceed and be there for you and supportive while not making you feel annoying.

What do you dislike?

Currently, I am happy with everything. I do wish certain teams were more available in terms of days of the week however, I understand why they are not.

What business problems are you solving with the product? What benefits have you realized?

We are able to spend more time with our members/customers while they take care of the more nitty gritty for us. It makes our customers happy to have so much interaction with them!

Bandwidth review by Mike M.
Mike M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Cloud services"

What do you like best?

The online portal. We use this portal on a dally basis to submit port requests, purchase numbers, and make other configuration adjustments.

What do you dislike?

If I had to pin point one item it would be the challenge of getting FOC from specific carriers for port requests.

What business problems are you solving with the product? What benefits have you realized?

a more cost efficient solution for clients. Ease of access and support.

Bandwidth review by Eli R.
Eli R.
Validated Reviewer
Review Source

"Great LD carrier"

What do you like best?

The support is good they generally respond right away, can create tickets with web portal or call in to support and have always had good results, if the person I'm on phone with doesn't know the answer they find someone right away to help.

What do you dislike?

When support does not respond promptly especially when we have outages happening.

Recommendations to others considering the product

Easy to work with, have redundant paths in place we have packet loss at times which as you all know isn't good but having a second path allows us to quickly point it to the other path.

What business problems are you solving with the product? What benefits have you realized?

Having a SIP trunk with Bandwidth allows us alternate paths out

Bandwidth review by Jessica H.
Jessica H.
Validated Reviewer
Review Source

"Telecom Order Analyst "

What do you like best?

Bandwidth team members always go above and beyond to answer my questions, explain in detail, and resolve issues quickly. They are very personable and friendly, they make porting less stressful.

What do you dislike?

I don't like how easy it is to port numbers away from Jive, we have been working with Bandwidth to come up with a solution to better protect our customer's number from being ported away unauthorized.

Recommendations to others considering the product

Bandwidth.com is user friendly, has great customer support, out of all of the companies we use Bandwidth is my favorite by far!

What business problems are you solving with the product? What benefits have you realized?

Jive has been able to improve our processes, lower porting time, and have seen less rejections throughout the porting process with Bandwidths's help. They have amazing customer service, and response time which helps solve a lot of our urgent issues quickly.

Bandwidth review by James G.
James G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Excellent technical support"

What do you like best?

The speed of response and clear technical resolution to issues raised.

What do you dislike?

Not much! They could be cheaper, then we wouldn't be using some other carriers.

Recommendations to others considering the product

Do it!

They're considerably better than other vendors that we also use.

What business problems are you solving with the product? What benefits have you realized?

Their additional footprint covers areas that other carriers do not. We can utilize bandwidth to infill other carriers.

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Bandwidth
4.6
(142)