Bandwidth

4.6
(180 reviews)
Optimized for quick response

Bandwidth is a Communications Platform as a Service (CPaaS) company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own carrier-grade VoIP network. Businesses use Bandwidth's APIs to easily add calling, texting and 9-1-1 connectivity to software, applications, and internet-connected devices.

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Bandwidth review by Administrator
Administrator
Validated Reviewer
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"Better compared to others"

What do you like best?

What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.

What do you dislike?

Bandwith has the best rates but it doesn't help me a lot when there are never any numbers available in the areas in which I need them.

What business problems are you solving with the product? What benefits have you realized?

Currently looking for solutions in order to gain a larger customer pool.

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Bandwidth review by Jean L.
Jean L.
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"Great Team to work with"

What do you like best?

Bandwidth is so fast and efficient. When I submit a request it's worked extremely fast.

What do you dislike?

We do not have any issues with bandwidth and how they work

What business problems are you solving with the product? What benefits have you realized?

Verifying e911 addresses

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Bandwidth review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
Review Source

"Always polite and extremely helpful"

What do you like best?

I mostly work with the number porting team and they are so helpful and will work through any problem big or small. They are very patient and through in their work.

What do you dislike?

The BW portal could use some improvement it is sluggish and frustrating at times

What business problems are you solving with the product? What benefits have you realized?

We are a hosted Voice company and we user Bandwidth as out carrier to port all of our customers on and this has aided in increasing our market share and customer satisfaction

Bandwidth review by Kalena B.
Kalena B.
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"Exceptional Service and Customer Service"

What do you like best?

The personable employees. When you call you get a live person who is ready and able to assist you. Everyone is always respectful and courteous towards you. If you can't reach someone via phone you're able to open a ticket and it's worked quickly not left on a back burner. You get the feeling that your issue is important.

What do you dislike?

There is nothing that I dislike regarding Bandwidth

Recommendations to others considering the product

Everyone is considerate, ready and able to assist you when you call in. We have been very pleased with communication and service. Each tech is ready to assist you and to quickly resolve your issue. They have a large footprint that enables you to provide VOIP across the country. The support team is very knowledgeable and quickly addresses your ticket and/or call to help resolve the issue.

What business problems are you solving with the product? What benefits have you realized?

Able to get on demand reports, SMS, API

Bandwidth review by Administrator in Construction
Administrator in Construction
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Verified Current User
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"Great for the price"

What do you like best?

The price is nice and it also allows for me to forward to a cellphone pretty quickly.

What do you dislike?

I have to wait for them to undo a forwarding because a 10 digit forwarding isn't something comon.

What business problems are you solving with the product? What benefits have you realized?

We aren't using this for our business other than comunication.

Bandwidth review by Tamara F.
Tamara F.
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Verified Current User
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"Friendly and Helpful"

What do you like best?

Everyone I interact with at Bandwidth is friendly. All representatives that are assigned to our account are on the ball and help us with any questions we have. They have sent account managers to us to visit, as well as allowed some of our team to visit their office. Their APIs are easy to integrate with and their portal is easy to navigate. We can pull most any kind of report we wish and if there isn't a way for us to get it in the portal, all we need to do is ask our account manager and he gets us what we need. It's also nice that they show the carrier of a telephone number when you are submitting a port request.

What do you dislike?

It is too easy to port numbers away from Bandwidth.com as they are a wholesaler and do not keep End User information. So anyone can submit a port using any company name and address and it is released.

Recommendations to others considering the product

Their portal is easy to use and they work well with APIs

What business problems are you solving with the product? What benefits have you realized?

Porting numbers is a pain, but Bandwidth.com assigned us a porting representative that works all our orders. This makes communication easy and direct. We also have a customer advocate manager assigned to our account that helps us with anything outside the porting realm. If he can't answer a question, he always finds someone who can. Most issues we had in the past have been taken care of through direct communication.

Bandwidth review by Seamus C.
Seamus C.
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"Outstanding service"

What do you like best?

Bandwidth has provided an extremely reliable service with no discernible outages during the last 4 years of use. Call connect time is extremely rapid and voice quality is always superb. Their support team is always fast and responsive for any issues we've encountered using their management system. Their dev team is receptive to requests for new functionality in their new portal.

What do you dislike?

Their new portal does lack some functionality, but as it's still a beta product we can't really ding them for that. Sometimes port requests do stagnate but contacting their support team will get the ball rolling again quickly.

Recommendations to others considering the product

If you have enough usage to justify the minimum spend with Bandwidth, I highly recommend their services. In the last four years we've had absolutely stellar service.

What business problems are you solving with the product? What benefits have you realized?

We utilize Bandwidth for our hosted PBX services - they have reduced our monthly telco costs compared to our previous vendors and have provided a highly reliable service. They offer redundant termination and origination points unlike a lot of small scale vendors, which is essentially mandatory for any sort of professional service. Moving our PBX services to Bandwidth.com changed our service from one that experienced outages every few months due to upstream telco issues into one that's able to offer five nines reliability, all the while reducing our overhead costs.

Bandwidth review by Brad R.
Brad R.
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"Bandwidth gives great service and is responsive to our needs"

What do you like best?

Engineers are approachable. Ease of support.

What do you dislike?

Support site is a little clunky. Sometimes I'd rather call.

What business problems are you solving with the product? What benefits have you realized?

Delivery of telephone service.

Bandwidth review by User in Computer Software
User in Computer Software
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Verified Current User
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"Easy site to use, even better Support crew!"

What do you like best?

We are in constant contact with their Team to make adjustments, and they are always on top of things and quick to respond. You should use their product not only because of their role, but because of their phenomenal support staff!

What do you dislike?

Nothing! I am a huge fan of this company and the support they provide to their users! No dislikes here!

Recommendations to others considering the product

Absolutely use it!

What business problems are you solving with the product? What benefits have you realized?

We are need of phone numbers, and they are always able to come through with providing help, solutions, etc.

Bandwidth review by Дмитрий .
Дмитрий .
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Verified Current User
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"Good enough"

What do you like best?

Pretty nice service with good quality of calls

What do you dislike?

Long issues resolving, a lot of outages..

What business problems are you solving with the product? What benefits have you realized?

CRM for home service business companies

Bandwidth review by User in Arts and Crafts
User in Arts and Crafts
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Verified Current User
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"Better web interface"

What do you like best?

The web interface that was implemented last year was a drastic improvement to the previous interface.

What do you dislike?

I don't like that once a port request is submitted, the user has to to back and add the documents (invoice, LOA, etc.). Adding these documents should all be done BEFORE the user hits the submit button.

Recommendations to others considering the product

I echo the sentiments of another reviewer. When doing an implementation or project port, get one technical Bandwidth team member as your point of contact. Having multiple people involved make the process convoluted.

What business problems are you solving with the product? What benefits have you realized?

The benefits are a more streamlined process to assist our customers.

Bandwidth review by Brianda M.
Brianda M.
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"Amazing Porting Partner "

What do you like best?

They are always willing to help and have the best attitude when doing so.

What do you dislike?

Being transferred around on the phone when our rep is not available. It would be nice to have a number to call the team that works with our rep when he is not available.

What business problems are you solving with the product? What benefits have you realized?

We have the absolute best relationship with Bandwidth. They are amazing to work with, which is not something I can say about a lot of other porting partners. We have a direct contact that we work with most of the time unless he is unavailable and he is amazing. He goes the extra mile when needed, especially on LNP rejections. Cannot say enough positive things about this company!

Bandwidth review by Administrator
Administrator
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Verified Current User
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"Supportive and young team"

What do you like best?

Very good communication, the Bandwidth portal is simple to use. You have almost all what you need.

What do you dislike?

Some issues with porting orders, for example last minute FOC orders

Recommendations to others considering the product

Good luck.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth have very simple tool for numbers ordering and user friendly interface. The telephone numbers start working as soon as they ordered via Portal. You can simply configure number forwarding at any time or change CNAM record. You can order TF numbers and porting from other carriers.

Bandwidth review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Good Service and Support"

What do you like best?

Support is generally very quick to respond to questions and address problems.

What do you dislike?

Some of the provisioning is hokey. There are fields in the portal that do nothing and in fact should not be filled out at all, instead you need to open a case with support.

What business problems are you solving with the product? What benefits have you realized?

We get a level of service comparable to our "tier 1" providers at a fraction of the cost, with (generally) better support

Bandwidth review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Bandwidth is a vendor I deal with on a daily basis"

What do you like best?

Bandwidth and I had a rough start, Bandwidth is a vendor for my company and there where issues at first. We where assigned a project manager that assisted with resolving our issues. After 8 months we are issue free in my department. Their website is easy to maneuver in and requests are normally processed very quickly.

What do you dislike?

I would like to have the ability to set a disconnect date in the web portal, instead of holding my disco orders until the disconnect date. I would like to see Bandwidth explore complex captions, today we are limited to 1 straight-line main. I would also like to see the import (file upload) feature work for my team.

Recommendations to others considering the product

If considering using Bandwidth as a vendor request a project manager form the beginning and test every possible scenario you may run into.

What business problems are you solving with the product? What benefits have you realized?

expanding our footprint.

Bandwidth review by Trinity H.
Trinity H.
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Verified Current User
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"My experience with Bandwidth has improved greatly with our new manager Matt Pols."

What do you like best?

Improved relations with BW employees has helped greatly by knowing our product/services we provide for our customers. As we are a VRS provider, it has benefited us having BW understand how we operate and serve our customers. The new dashboard had a bumpy start, but new features similar to the old dashboard are now available and more robust.

What do you dislike?

We experienced some issues with numbers being lost or not reported as ported out, but this has improved significantly. Working through several manager changes was difficult, but I believe we are in a good place with Matt Pols. All of his hard work and attentiveness is much appreciated.

Recommendations to others considering the product

Ensure they provide a good line of communication with your Customer Success Advocate.

What business problems are you solving with the product? What benefits have you realized?

As discussed above, we had difficulties with the new platform not providing the same reporting tools, but this has since been added. However, Bandwidth was diligent in providing this info when it was not available to us. We also had to address many lost/ported out numbers during the migration, but I believe this was something that needed to be tackled and we may not have known the extent of this issue if it had not been for the migration. Having one dedicated Customer Success Advocate has helped communication and we have recently been assigned Hannah Rogers to assist with LNP services, both of which are a huge benefit for us. Thank you!

Bandwidth review by User in Computer Software
User in Computer Software
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Verified Current User
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"Bandwidth.com"

What do you like best?

Working with the LNP and support team is always a positive experience. The sense of urgency to resolve our issues is best in class.

What do you dislike?

I have no complaints with any team that we work with.

What business problems are you solving with the product? What benefits have you realized?

We are a UCaaS provider and use Bandwidth.com for our LNP needs. Bandwidth.com is a vital part in making LNP work for our organization.

Bandwidth review by Jena W.
Jena W.
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"Bandwidth Review Kerry Skinner "

What do you like best?

The friendly and helpful associates that work along with you to assist with any issue or help resolve them

What do you dislike?

It sometimes takes a long time to get a response from some carriers. I

Recommendations to others considering the product

I would highly recommend Bandwidth

What business problems are you solving with the product? What benefits have you realized?

Solving ongoing issues in porting customer's number's. The benefit is having a Bandwidth associate that works right along with you until your order is complete.

Bandwidth review by Kevin A.
Kevin A.
Validated Reviewer
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"Competent. Reliable. "

What do you like best?

Easy to use/navigate user interface. Implementation of suggested enhancements.

What do you dislike?

Haven't found anything yet and we have been working with Bandwidth for over 5 years.

What business problems are you solving with the product? What benefits have you realized?

Moving our 911 services to Bandwidth has saved time, reduced the number of reps needed to perform work and simplified a very complicated, cumbersome process into one that is very streamline.

Bandwidth review by Administrator in Consumer Services
Administrator in Consumer Services
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"Great company. "

What do you like best?

Fast Response time for trouble tickets. Also they are very knowledgeable.

What do you dislike?

This company does great work. I dont have any complaints.

What business problems are you solving with the product? What benefits have you realized?

All of them

Bandwidth review by Jessica H.
Jessica H.
Validated Reviewer
Review Source

"Telecom Order Analyst "

What do you like best?

Bandwidth team members always go above and beyond to answer my questions, explain in detail, and resolve issues quickly. They are very personable and friendly, they make porting less stressful.

What do you dislike?

I don't like how easy it is to port numbers away from Jive, we have been working with Bandwidth to come up with a solution to better protect our customer's number from being ported away unauthorized.

Recommendations to others considering the product

Bandwidth.com is user friendly, has great customer support, out of all of the companies we use Bandwidth is my favorite by far!

What business problems are you solving with the product? What benefits have you realized?

Jive has been able to improve our processes, lower porting time, and have seen less rejections throughout the porting process with Bandwidths's help. They have amazing customer service, and response time which helps solve a lot of our urgent issues quickly.

Bandwidth review by User in Telecommunications
User in Telecommunications
Validated Reviewer
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"Bandwidth Reps are the best"

What do you like best?

Their Reps know what they are doing and try to help out in all they can and give me understanding on things and processes I don't know.

What do you dislike?

They don't have strict procedures for allowing numbers to port out.

Recommendations to others considering the product

Better safety procedures for porting out so none of our customers get slammed

What business problems are you solving with the product? What benefits have you realized?

Ports mostly. The benefits bandwidth gives compared to other companies is they really care about our business and help as much as they can and willing to go the extra mile.

Bandwidth review by Nikki F.
Nikki F.
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Verified Current User
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"Bandwidth is great!"

What do you like best?

I love how friendly and helpful the Bandwidth team is!

What do you dislike?

How easy it is to port numbers away from BW

What business problems are you solving with the product? What benefits have you realized?

Getting updates on ports. Josue is the best!

Bandwidth review by Industry Analyst / Tech Writer in Telecommunications
Industry Analyst / Tech Writer in Telecommunications
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"Excellent Customer Service! "

What do you like best?

Fast help & friendly service from the bandwidth team!

What do you dislike?

Sometimes there are long waits on the que.

What business problems are you solving with the product? What benefits have you realized?

Port rejections/ port out issues/ any sort of one-off issues.

Bandwidth review by Shanae C.
Shanae C.
Validated Reviewer
Verified Current User
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"I love Bandwidth"

What do you like best?

I feel like I am always listened to and they treat me kindly and with respect. Their website is easy to navigate and understand.

What do you dislike?

I cannot think of anything that I do not like.

Recommendations to others considering the product

You will never regret using Bandwidth. They are a great company that I thoroughly enjoy working with.

What business problems are you solving with the product? What benefits have you realized?

It is simple to port numbers and to buy numbers.

Bandwidth review by Administrator in Telecommunications
Administrator in Telecommunications
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Verified Current User
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"went through but not simple"

What do you like best?

the price is competitive in USA

support is responsive

What do you dislike?

limitations

the contract is complicated

not fully automated

What business problems are you solving with the product? What benefits have you realized?

better price in USA

Bandwidth review by Administrator in Telecommunications
Administrator in Telecommunications
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Verified Current User
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"Ease of Use, Reliability and Good Service Team"

What do you like best?

The UI is easy to use, and straight forward for porting. No penalties for cancelling small-medium ports. The service is reliable and the service team is always great every time I work with them.

What do you dislike?

The number inventory is sometimes lacking, or offers numbers that aren't local based on ZIP code. I usually check behind them now to confirm. Also, if I am having number issues, it takes an hour at the least for a number trap to be run.

What business problems are you solving with the product? What benefits have you realized?

Providing reliable service to our customers, quick and painless porting for the most part .

Bandwidth review by Agency in Internet
Agency in Internet
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"Bandwidth's pros & cons"

What do you like best?

Customer Service is great! Agreement terms are very good. The app got improved, which makes it easier to make new orders/ cancelations & inventory management.

What do you dislike?

DID's inventory can be better. Some popular NPA's are missing.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth allows us to better manage our clients inventory by including all sub accounts we have into one master account. It makes it much easier to monitor our clients' inventory & to manage it efficiently.

Bandwidth review by User in Entertainment
User in Entertainment
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"Great experiences with Bandwidth!"

What do you like best?

The employees at Bandwidth go above and beyond every single day even when things are tedious or tricky. I can always count on them to deliver. They make sure to let you know if they are experiencing any delays, issues or if they are short staffed. However, they always seem to pull someone from another team to help aid if they are short staffed. It is really nice to know and feel like they truly are trying everything they can to help your company suceed and be there for you and supportive while not making you feel annoying.

What do you dislike?

Currently, I am happy with everything. I do wish certain teams were more available in terms of days of the week however, I understand why they are not.

What business problems are you solving with the product? What benefits have you realized?

We are able to spend more time with our members/customers while they take care of the more nitty gritty for us. It makes our customers happy to have so much interaction with them!

Bandwidth review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
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"Great Customer Service!"

What do you like best?

Bandwidth has been very supportive and quickly resolves any questions that we have. We have been very pleased with their service.

What do you dislike?

Pricing can be a bit high on some products.

What business problems are you solving with the product? What benefits have you realized?

Gives us another option for DID coverage.

Bandwidth review by Denise M.
Denise M.
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"Bandwidth "

What do you like best?

They are very easy to work will and quick to respond. They make our company Spirit feel like we are a priority.

What do you dislike?

I can not say I have run into any issues as of right now.

What business problems are you solving with the product? What benefits have you realized?

TN request and escalation

Bandwidth review by Melissa L.
Melissa L.
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"Great Service"

What do you like best?

The reps are very helpful and are always available.

What do you dislike?

Nothing. We are very satisfied witht he help we recieve form Bandwidth

What business problems are you solving with the product? What benefits have you realized?

We use Bandwidth Wholesale to procure numbers in regions where we do not have the availability as well as Bandwidth's porting capabilities for regions we do not have our own LRN set up

Bandwidth review by User in Internet
User in Internet
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Verified Current User
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"Bandwidith has been a great partner"

What do you like best?

Bandwidth is flexible and responsive. They are willing to do things that the big carriers will not. Our support team led by Lee Hull is terrific!

What do you dislike?

Porting out of numbers has been problematic when Bandwidth has not always removed numbers from their switch.

Recommendations to others considering the product

Bandwidth is a good partner if you have a high spend. Not sure about service for lower-spend customers a I haven't experienced that. They do provide API tools to make things easy to implement.

What business problems are you solving with the product? What benefits have you realized?

They have provided us with reliable inbound service that allows our business to run smoothly.

Bandwidth review by Amanda C.
Amanda C.
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Verified Current User
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"Bandwidth Has Our Back!"

What do you like best?

Timely service and quick responses to our tickets. Fast and thorough handling and resolution too. Our Account Manager, Lee Hull, takes our concerns and our requests for assistance and manages them with the kind of care and professionalism that makes Marchex feel like a valued client and not just an end user, like at a lot of other large telcos do.

What do you dislike?

There's nothing to dislike! Bandwidth's services and support continue to improve.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth helps me to solve the problem of long response times for trouble ticket updates and resolution. The Bandwidth NOC is fast and thorough and I always know that my troubles will be investigated and resolved in a timely fashion and I can provide regular updates to my clients.

Bandwidth review by User
User
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Verified Current User
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"Carrier & Porting Support"

What do you like best?

Lee has always been highly supportive and responsive to our requests. I appreciate his efficiency, hard working, and how friendly he always is!

What do you dislike?

Really nothing. I enjoy working with Lee and all of the reps we work with at BW.

What business problems are you solving with the product? What benefits have you realized?

My company uses BW for phone call routing and porting numbers in and out of our services. I greatly benefit from the convenience of submitting port requests and reporting problems. The portal greatly increases my efficiency in being able to work simultaneously on different requests without having to pick the phone up for support.

Bandwidth review by Phil C.
Phil C.
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"Bandwidth has been great for our porting and new TN needs. "

What do you like best?

We have noticed fewer "bogus" rejections on LNP orders than other vendors.

What do you dislike?

Nothing really to dislike. Bandwidth is a valued vendor for our company.

What business problems are you solving with the product? What benefits have you realized?

Bandwidth offers a robust API that we have been able to take full advantage of. This prevents manual errors and has increased our efficiency. We also like the ability to view "new" TNs in the Bandwidth portal. "Other" vendors do not allow this.

Bandwidth review by Administrator in Telecommunications
Administrator in Telecommunications
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"Solid Partner End-to-end."

What do you like best?

Bandwidth is easy to work with. They have local support teams that are cool and software/APIs that make integration a breeze. They understand our business work diligently to ensure we are utilizing them to the full extent and act quickly on feedback or enhancement requests.

What do you dislike?

There are still holes in what they offer. T.38 faxing over SIP, international DIDs, and account hierarchy limitations are the primary concern. We don't currently see these on the roadmap.

Recommendations to others considering the product

Bandwidth is a US company with limitations to their local presense. If that suits you, they are a wonderful company with the flexibility to do nearly anything with the proper development goals.

What business problems are you solving with the product? What benefits have you realized?

Our primary business problem was having an underlying carrier that was easy and efficient to work with and allowed us to quickly grow without concern that something at our foundation would break.

Bandwidth review by Ju'Lene B.
Ju'Lene B.
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"Provisioning Specialist"

What do you like best?

Bandwidth customer service reps are very friendly and professional. It's always a pleasure working with Kerry Skinner along with her peers try to give the best possible customer service when calling into support. Kerry always goes above and beyond the call of duty. If she's unable to help she will get you connected to the right party.

Our company will continue to use Bandwidth along with their great portal enhancements.

The callback feature when calling into support is great. Reps actually return calls sooner than later.

The New Portal for ordering numbers is much easier. It allows you to better view the different rate centers a NPA may fall under. When ordering new numbers. You are allow to see numbers ahead of time for selection. It also, has the capability of ordering some vanity numbers.

What do you dislike?

The Bandwidth Portal has a tendency of not working correctly but that comes with implementing new features witch is to be expected until the bugs are worked out. For example " The FOC Date on manual ports don't always update correctly.

Would love to see reps check to see if rejected information is already attached to the orders to avoid processing delays.

Recommendations to others considering the product

Bandwidth provides excellent customer service for the Porting Industry. They have a complex yet simple to use portal that keeps customers informed.

What business problems are you solving with the product? What benefits have you realized?

We use Bandwidth services for Porting and provisioning purposes. Also, providing any additional features our customer may need. .

Bandwidth review by Michael P.
Michael P.
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"Kerry Skinner is awesome"

What do you like best?

I like the layout of the dashboard and how I can generally get someone on the phone quickly if I call in

What do you dislike?

I don't like the separation of the dashboard and the support page.

What business problems are you solving with the product? What benefits have you realized?

It makes it very straight forward on how to order and port over numbers. If I am ever having trouble, Kerry Skinner is quick to help.

Bandwidth review by Dawn G.
Dawn G.
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"Love Bandwidth as a Vendor"

What do you like best?

The service is solid. The customer service is top notch. My tickets and questions are handled with care and immediately, even when I just need more training.

What do you dislike?

Mostly they are great. The portals are separate and the automated tools can cost more than doing things manually.

Recommendations to others considering the product

My account manager takes very good care of me. I will send her my tickets and PONs to check up on things and keep it all moving forward.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide great customer service for our customers

Bandwidth review by Executive Sponsor
Executive Sponsor
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Verified Current User
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"good support, friendly, but long, imperfect process with may glitches"

What do you like best?

working with Erica tappe - she's great. give her a promotion. seriously.

What do you dislike?

the problems that happened during the number port -- dates not adhered to, some numbers "stuck" , lengthy process

What business problems are you solving with the product? What benefits have you realized?

lower price by migrating away from old provider

Bandwidth review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
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"Great Customer Service!"

What do you like best?

I always have a great experience when working with Bandwidth. I deal directly with the porting teams and Customer Service and I always get the results I need. The teams are very helpful and responsive.

What do you dislike?

I really do not have anything that I dislike about the company. We look forward to doing great business continually with Bandwidth.

What business problems are you solving with the product? What benefits have you realized?

We work directly with Bandwidth on Port-In and Port-Out issues. If we have any rejections we reach out to Bandwidth and they respond promptly with the info we need. If I have any questions on the Account Management side our Account Manager is always accessible and does everything to get our issues resolved quickly.

Bandwidth review by Sherry B.
Sherry B.
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"Provsioning Manager"

What do you like best?

detailed, informational material provided and was very helpful.

What do you dislike?

I have no dislikes. We have received full support with Bandwidth.com

What business problems are you solving with the product? What benefits have you realized?

porting numbers using Bandwidth.com, applying for new numbers and 911.

Benefit, was realizing how many numbers were not updated with proper 911 address, API issue. But was resolved in quick fashion.

Bandwidth review by Ed S.
Ed S.
Validated Reviewer
Review Source

"Excellent Sip Trunking Cannot Say Enough Good Things About Bandwidth!"

What do you like best?

I have been using bandwidth.com for 9 years now and in that time they have only had 1 network service interruption. Highly reliable trunks with excellent flexibility for communications array load balancing.

Endpoints are easily modified through their portal and interface is easy to use. Easily upgrade Legacy PBX systems with Bandwidth.com using FXS/FXO converts . CAS Communications Array Servers of any flavor easily connect to Bandwidth.com or You can also forward directly from Bandwidth's portal to POT lines if necessary. I would like give my thanks to Kate and team for being patient with the 1000 request I make each year. You guys are the best! Our Schools have been very satisfied with the Bandwidth's service and performance I would not consider going anywhere else for Sip Trunks. Also Tier2 guys shout out for your support as well!

What do you dislike?

DID Availability in certain area codes are very limited.

I sometimes need to manually re-provision DID endpoint because of DNS issues.

Purchasing of additional DID are mot possible through portal.

Portal looks dated like something from 1980, could use a HTML5 update

Recommendations to others considering the product

I Recommend trying Bandwidth.com for price and functionality

What business problems are you solving with the product? What benefits have you realized?

Provide endpoint communications for 170 franchise locations and multiple routes for marketing projects. All locations interconnect and have a central office exchange. Easily upgrade Legacy PBX systems with Bandwidth.com using FXS/FXO converts . Communications Array Servers of any configuration easily connects to Bandwidth.com or You can also forward directly from Bandwidth's portal to regular phones lines if necessary .

Bandwidth review by Chad K.
Chad K.
Validated Reviewer
Review Source

"BIS"

What do you like best?

Support is eccellent. The ticketing system is easy to use.

What do you dislike?

The 911 portal was not shown to me when I first signed up with bandwidth.

Recommendations to others considering the product

Easy to use and the support is excellent.

What business problems are you solving with the product? What benefits have you realized?

We use bandwidth as a SIP provider.

Bandwidth review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Bandwidth provides dependable service."

What do you like best?

For porting Bandwidth is dependable and I feel as if the porting team will "go to bat" for me if there is an issue with the port request.

What do you dislike?

At times, response can be slow for support. In the porting portal, there are times when I feel as if no one is reading the comments. I would like for there to be more visibility by the support team into active submissions. This is minor, but I wish the search field for orders would include the FOC date. This seems logical to me, but it does not appear.

Recommendations to others considering the product

Bandwidth seems to be striving to improve their product and service.

What business problems are you solving with the product? What benefits have you realized?

I feel that, when there is an issue that needs to be addressed, Bandwidth goes the extra mile for resolution. I feel well-represented with losing carriers when porting.

Bandwidth review by Nick N.
Nick N.
Validated Reviewer
Verified Current User
Review Source

"Happy Client"

What do you like best?

The potential to scale our business and good customer support.

What do you dislike?

The initial porting in is very tedious.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

We are still new and not yet fully on board with Bandwidth. Still waiting to port in another 60 numbers.

Bandwidth review by Clinton B.
Clinton B.
Validated Reviewer
Review Source

"Bandwidth - Great partner and team"

What do you like best?

They are the best. They are responsive. Our main contact - Sean Potter - responds with lightning speed. I trust them.

What do you dislike?

That i don;t work there (kidding) . I dont like that there are some areas they simply cannot cover that will cost us business, but i also understand that in some RCs it simply does not work economically

Recommendations to others considering the product

You can't go wrong if you pick these folks.

What business problems are you solving with the product? What benefits have you realized?

very large retail opportunities with +1000 location across the country.

Bandwidth review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Review Source

"Overall the experience has been okay so far."

What do you like best?

Usually receive an answer in a timely manner to any issue.

What do you dislike?

Sometimes our requests get lost in the shuffle and have to be escalated.

Recommendations to others considering the product

Having one site to log in to for everything we need would be helpful and I am told that is being worked on.

What business problems are you solving with the product? What benefits have you realized?

Getting numbers in areas we are not able to get on our own.

Bandwidth review by Reggie M.
Reggie M.
Validated Reviewer
Verified Current User
Review Source

"Top Tier in its class"

What do you like best?

Their portal is my favorite to use as it is incredibly user friendly. Customer service is also super helpful and quick to respond.

What do you dislike?

Not much to dislike. The product is great and the people behind it are even better.

What business problems are you solving with the product? What benefits have you realized?

Fantastic service and ease of use are the greatest benefits of using Bandwidth. We have a few different platforms that are on Bandwidth so moving inventory is quick. Porting numbers is a painful process, but Bandwidth makes it easy and provides thorough information. Provisioning is also a breeze and has been implemented into our API as well for even greater ease of use.

Kate from G2 Crowd

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