What do you like best?
The GUI aspects of the software make it very easy to design simple labels. If you understand the edits in Microsoft Word, you will understand the edits in BarTender.
What do you dislike?
It stops working often, upgrades are a nightmare, and getting tech support to help is rare.
The software has a mind of its own and labels that work one day will stop working a few days later.
If a field is blank, it causes the software to produce unexpected results.
The cost of having someone come and help us get set up made it not feasible. The documentation is very limited. Various features of the software are useless because you have no way of knowing what benefits they have or how to get them to work.
Recommendations to others considering the product
Look at other software. BarTender is the main software on the market, however, they know it. Unless you are on the west coast and can wait weeks to get answers, they have bad customer support.
It took us months to get the software installed and working properly. Once it was installed, we have had a few issues that we have asked for support. I submit the ticket and it gets escalated to the next level, then wait weeks to get a response.
What business problems are you solving with the product? What benefits have you realized?
Need to maintain and print hundreds of labels around the world from a legacy system.