NO MOBILE DEVICE SUPPORT! Employees using batchmaster are literally stuck at their desk.
The software is not intuitive nor user friendly.
It was built in VBS on SQL servers so it is not "future proof" and should be considered legacy software in 2018.
There is too much clicking back and forth between entry screens.
Installation team sent by vendor was not able to adequately explain process steps
Installation team sent by vendor was issuing incorrect instructions to resolve issues.
Due to its obsolescent structre - the software has stability issues.
The software has created more problems than it has solved. We are rethinking the entire rollout and deployment to limit the negative effects on our business. The difficulty in implimentation has affected productivity, employee morale and has bogged down our company's senior management while they deal with issues from rollout.