Bazaarvoice

Bazaarvoice

(80)
4.4 out of 5 stars

Bazaarvoice helps brands and retailers find and reach consumers, and win them with the content they trust. Each month in the Bazaarvoice Network, more than one-half billion consumers view and share authentic consumer-generated content, including ratings and reviews as well as curated visual content, across 5,000 brand and retail websites.

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Bazaarvoice Reviews

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Showing 80 Bazaarvoice reviews
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Bazaarvoice review by <span>Jens L.</span>
Jens L.
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Verified Current User
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Verified Current User
What do you like best?

I like the professional approach the Bazaarvoice team has in the startup and integration process of going live with their tool. I also like the features and flexibility we have with the Product Reviews and Q&A products. The moderation service is doing a good job, and I like how the product reviews are helping us with enriching the text we have on our website for SEO reasons.

What do you dislike?

I would like to be able to see graphs based on product reviews we have gathered, across different languages. Meaning, when we collect info about what kind of usage areas the products are being used in, I would like to be able to see that for either one product, category or across all products. Think we now have to export it and make it ourselves to see this info. Would be great to have in the system, not needing to export.

Recommendations to others considering the product

You own your own reviews, many good possibilities with syndication, Google appreciate the use of Bazaarvoice

What business problems are you solving with the product? What benefits have you realized?

Customer trust, SEO, returning traffic, engagement, product insight

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Bazaarvoice review by <span>Rachel P.</span>
Rachel P.
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Verified Current User
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What do you like best?

I like that the system syndicates content to our retailer customers based on UPCs and the report it shows to attribute the effect of our website reviews on the retailer sites. The on page form is easy to use for customers.

What do you dislike?

The set-up is difficult due to high level of complexity for the data feeds. It is not compatible with our on-search provider due to the complexity of the XML output file.

Was not able to syndicate component reviews for bundle items listed on other site. Also, we could not associate a review of a product type to a similar item (example a different color), so if we discontinued a color, we lost that review content even though its relevant.

It is difficult to analyze the accuracy of the matching.

Recommendations to others considering the product

make sure you have a technical team to help

What business problems are you solving with the product? What benefits have you realized?

Review syndication to retailer sites

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What Product Reviews solution do you use?

Thanks for letting us know!
Bazaarvoice review by <span>Bryce D.</span>
Bryce D.
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Verified Current User
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Verified Current User
What do you like best?

The responsiveness and helpfulness of the Client Success team makes a difference. We likely would not see the value of Bazaarvoice without the consistent attention.

What do you dislike?

The Accounts Payable/Receivable have been a challenge over the years. There are ongoing errors with the invoicing information, so much so our Procurement and Finance dread working with their Bazaarvoice counterparts.

Recommendations to others considering the product

Bazaarvoice is not a "set it and forget it" platform. You need to not only think about the ongoing cost of the technology, but your ongoing communication plan and the corresponding content implications—letting consumers know they have the option to write a review and the subsequent leveraging of those 4-5 star reviews in your marketing.

What business problems are you solving with the product? What benefits have you realized?

We're working through how to quantify the value of a review and the impact it has on influencing in-store purchases. We haven't come to a concrete conclusion, but the initial results are promising.

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Bazaarvoice review by <span>Jim D.</span>
Jim D.
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Verified Current User
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Verified Current User
What do you like best?

Bazaarvoice is always innovating their platform and looking for new opportunities to leverage consumer reviews and content.

Their customer success teams are outstanding and put the clients needs first.

I've been a customer of Bazaarvoice since 2007 at a wide variety of different companies. I'd highly recommend their solution to anyone looking to leverage consumer generated content.

What do you dislike?

I don't have any dislikes. They've always provided great service and support and if issues arise they are quick to troubleshoot and solve the problem.

What business problems are you solving with the product? What benefits have you realized?

Allowing consumers to review and rate products so other shoppers can benefit from the experience of previous purchases is a must-have today.

We've seen increased shopping conversions when reviews have been implemented on product pages.

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Bazaarvoice review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Review Source

Great platform!

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Verified Current User
What do you like best?

The ease of use and ability to navigate with much training. Customer service is responsive and helpful. The reporting is thorough and account team is always willing and able to assist and brainstorm ways to make the user experience better thus improving the reviews on your respective website.

What do you dislike?

There is a clear separation between the dashboard and the help center, two different platforms so its a bit cumbersome. I also would rather an option to contact support via phone, the system seems to want to send you through a ticket system which is great if you arent on a time crunch but more pressing needs would be better dealt with via phone.

What business problems are you solving with the product? What benefits have you realized?

Bazaarvoice has enabled us to track and monitor reviews for clients. The benefits of being able to track this has allowed us to plan our quarterly initiatives around goals to increase/improve review counts etc. The platform also allows us to easily monitor/respond to reviews in real time.

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Bazaarvoice review by Executive Sponsor
Executive Sponsor
Review Source
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Verified Current User
What do you like best?

Personally working with Bazaarvoice for ove 2 years has been a real pleasure. As we renewed our focus on driving ratings and reviews, the team has facilitated requests, proposed ideas, looked for solutions and overall been a great partner.

What do you dislike?

The only thing that has been a challenge has been how strict Bazaarvoice are with ensuring that every review captured is from an authenticated reviewer. It makes it tough to capture reviews on customers behalf, though this also contributes to them being a trusted platform

Recommendations to others considering the product

Definitely recommend the product to anyone looking for a business solution to capturing and promoting ratings and reviews. The level of service is very good and account management goes above and beyond.

What business problems are you solving with the product? What benefits have you realized?

80% of our products are exclusively sold through us, so new customers wouldn't have tried them. as we are an online business with not store fronts, it's hard for them to know what they would like. Reviews give customers who haven't tried the wine an insight and increase conversion rates.

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* We monitor all Bazaarvoice reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.