I don't use the electronic lab notebook features, only the features for managing and editing DNA sequences. These work extremely well.
What do you dislike?
Sometimes it's difficult to figure out how to do certain things. It's nice that you can contact them, but if I am in the middle of something and have a question, I've usually moved on by the time I hear back. Maybe some additional kind of manual or tutorials would be helpful (although they do have some good ones already).
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