When I think of Benefitfocus and how HRis and Ben Admin systems need to evolve with the dynamic needs and requests of employers Benefitfocus is spot on with their innovative technology and customer support systems. Benefitfocus understands that data drives all HR and Benefit decisions and they have made a significant investment in their data and data accuracy.
Since Technology is king anymore Benefitfocus offers user-friendly mobile enrollment that is seamless and intuitive. Benefitfocus One Place conference is the gold standard as well.
Benefitfocus and their mobile and enrollment solutions helped our Associates migrate over to CDHD Plans and we continue to see the movement YOY.
The only opportunity I would even mention about Benefitfocus is that initially it took some time for them to find their footing for the Customer Support Managers and support teams. Now Benefitfocus has a gauge on what their customers want in regards to platform and technical support. The great thing about Benefitfocus is that when you speak up, they listen to their clients.