BigCommerce has all the characteristics of a sluggish multinational corporation, and that is sad because they're nowhere near the size of one.
- No one is empowered to make a decision and do the right thing
- Support is the worst of the four e-commerce platforms I have experience of. Tickets get opened, people don't respond to critical issues for days and sometimes weeks
- When your site goes down, you'll be told nothing can be done until the next business day (which was three days away over a holiday weekend)
- They're obsessed with producing content to reflect success stories but do very little to ensure that their platform is facilitating your success e.g: constant issues with the facebook, eBay and Amazon integrations and after four months we still had not been approved for tagging products on Instagram, within 24 hours of moving to our new provider, we're approved
- Arrogance. The arrogance of the management at BigCommerce is appalling. No one takes escalated telephone calls, callbacks are promised and never happen
- Platform has too many bugs and is not stable when comparing against other vendors in the space
Like anything in life, there is going to be a bucket of people that love something, a bucket of people that are in the middle and a bucket that hates something. We're in that last bucket. In the space of a couple of weeks, BigCommerce took a brand champion and made them a brand detractor.
If you're happy with poor support, then BigCommerce is your solution.
We didn't solve any business problems with BigCommerce, we only had problems created. The only benefit that I can say we had with this platform was that our page load times were much better than the prior vendor.