BigTime

BigTime

(199)
4.5 out of 5 stars

Everything you ever wanted in a time management app. Industry-savvy time tracking. One-click invoicing. Customizable reports. Seamless QuickBooks integration.

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BigTime review by <span>Lisa P.</span>
Lisa P.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
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Big Time Review

What do you like best?

Ease of use. And the reporting functions. We are getting much more transparency into our business. Being able to support users remotely is also a plus. The integration settings with QuickBooks Desktop are for the most part easy to follow.

What do you dislike?

We have some minor issues with programming and sometimes the amount of time to resolve is frustrating. Some of the "lists" we cannot access directly to correct errors and must go thru support to get cleaned. Would be nice to have more programming access for advanced users. We have not been able to fully use the Credit Card features as the transactions come over to QB in the employee's name and we need these to go to the vendor account & not the employee.

Recommendations to others considering the product

If you use QuickBooks, Big Time is a good partner for time & expense tracking

What business problems are you solving with the product? What benefits have you realized?

Knowing what is invoiced and what isn't - and then knowing when employees have late submissions of time& expenses. This is giving us much better visibility than our previous tool.

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BigTime review by <span>Tim A.</span>
Tim A.
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Invitation from G2 Crowd on behalf of the vendor
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A good work in progress

What do you like best?

The login screen works every time and my browser allows me to save the credentials.

What do you dislike?

In no particular order

Bulk invoice output sort

Rate management is all over the place; can't disable unused rate types.

No schema or map available for where report data comes from so it is difficult to create salient custom reports with contacting support.

QB customer terms not transferred to BigTime client projects and maintenance is 1st edited next used, next edited, next used at the invoice process level.

Expense image output is hit / miss for clarity on print.

No easy way to test when everything is production.

Invoice customization is unintuitive and has no preview feature

Time entry interface inconsistent between grid view and day view.

No billable line items vs. no charge line items business paradigm perception differences

Recommendations to others considering the product

Negotiate a test environment that you can link to a test QB company for product evaluation and implementation planning.

Pay for the test environment and have you staff collaborate as a team to develop the method that works best for you.

Try to develop as much reporting as possible from within BigTime.

The API is functional but not intuitive and the documentation has holes in it.

What business problems are you solving with the product? What benefits have you realized?

BigTime was supposed to help streamline out billing and expense management process; the billing process now currently take 1 day longer than it originally did.

Expenses were never really embraced and are used only for adding line items to customer billing rather than consultant expense tracking as intended.

Management has lost faith in BigTime and has retained outside resources to evaluate other products.

What Professional Services Automation solution do you use?

Thanks for letting us know!
BigTime review by <span>carolyn p.</span>
carolyn p.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

BigTime review

What do you like best?

The software is highly configurable. very easy to figure out! So well designed. The reporting is amazing - it takes very little effort to figure it out. The configurable fields are so easy to figure out and the fact that I can report against them is great - other programs offer configurable fields but you can't report against it. I cannot say enough how much I love BigTime

What do you dislike?

Support bad. Chat is only available a few hours a day. When I submit tickets there is no reference to what the ticket is about, so I lose track. The chat window does not make any sounds so I sometimes forget I'm chatting. It is stuck to the browser window so if I accidentally close it I lose the chat. Support is pretty darn bad. Good thing your software is so good.

What business problems are you solving with the product? What benefits have you realized?

We don't need to track in excel anymore. CEO can look into the system as opposed to looking for a report with an email. At any time we can see progress associated with a project

BigTime review by <span>Renee D.</span>
Renee D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

User friendly software, great project management and billing package

What do you like best?

Was a very easy software to move into and build out our projects in. The invoicing function is so easy it has allowed me to focus on other areas rather than creating invoices. The ease between BTS and QB is also a huge time savor. Entry error by end users has been cut down as we build the projects into their screens and can see their receipts with submission and catch errors right away.

What do you dislike?

Currently the credit card selection is not available on mobile. But it is still very user friendly without it and we have a work around until this function is available, which they are working on.

Recommendations to others considering the product

Its an excellent time and expense software especially for the cost. The billing portion allows many options to match our different customers needs.

What business problems are you solving with the product? What benefits have you realized?

We moved from a home-grown software into BTS, which has allowed us to move away from so many manaul steps and double checks and we can use that time towards other projects. In addition, it allows our PM's to have "real time" updates on their projects hours and expenses to help oversee their budgets. The functionality between BTS and QB is also a time saver as it reduces double entry work and therefore, less errors.

BigTime review by <span>Deborah C.</span>
Deborah C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

President

What do you like best?

The trainer was SO knowledgeable about the product, was super flexible to answer specific questions and give high level process overview. It was apparent that she is a SUPER user with expert knowledge, she was clear, concise and excellent at showing/teaching/confirming our understanding. She was passionate and openly willing to share her expertise!

What do you dislike?

The resource allocation feature only allow for hours projections, but it would be GREAT if the tool can also show the impact on costs/the budget while you are building up/adjusting resource allocations. Would make it much more useful and easy to use.

Recommendations to others considering the product

Take the sales demo seriously - use that time to confirm Big Time can do what you need, and use the available resources to self-service your questions. There is so much available and it is easily searchable.

What business problems are you solving with the product? What benefits have you realized?

We had lots of accounting/QBO integration questions, bill rate usage questions, and general invoicing process questions. Like how to enter vendor expenses, subcontractor costs, etc.

BigTime review by <span>Chad F.</span>
Chad F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Very informative and interactive training session with Brannon

What do you like best?

The energy level was kept high and questions answered efficiently without being talked over. The fact that Brannon was driving us while screen sharing vs him driving the screens helped all of us retain the material greatly. The training was very interactive, Brannon understood our needs and showed us multiple ways to accomplish what we were looking for. Overall, great job training us.

What do you dislike?

The training was great, will be looking forward to the next training on Reporting

Recommendations to others considering the product

We have not fully implemented or used long enough for me to be able to articulate a recommendation list at this time.

What business problems are you solving with the product? What benefits have you realized?

We are trying to solve having a better reporting than our previous tool. Also, BigTime allows us to track multiple roles and rates within the same project that our previous tool could not accomplish. We are looking forward to ease of reporting and being able to customize our reports that could not be accomplished previously.

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