What do you like best?
BigTime has been the only solution that has met all our company's unique expectations for a timekeeping and budget tracking solution. It meets all the standard feature expectations - setting up a project with groups and subtasks, assigning teams, dynamic timekeeping view, etc. - but really won us over with the advanced features that were necessary for our operations. This included being able to set custom rates per person per project (and even per task, when needed!), the ability to assign budgets at the task level, flexible permission groups for various user types (regarding feature access, report access, etc.), and an allocation option to allow us to track our project spending against monthly expectations. The reporting is also extremely robust, which has benefited all our teams with unique reporting functions for their individual needs. Even better, all these features lie in the hands of the company account admin, which allows us to make changes immediately with the additional support of the live chat functionality. We have been able to build our BigTime's framework completely customized to our company needs, and have greatly benefited from being able to use a single system for timekeeping and budget tracking on our active and completed projects.
What do you dislike?
Despite its robust functionality, the reporting feature is not the most intuitive. I have found that every report we have internally needed has been possible to create within BigTime, but it takes time to find which report type will meet those needs (not all report types have all fields available). This could be painstaking, and I have required the live chat report to assist me on numerous occasions. Fortunately, the support staff is very knowledgeable when it comes to the reporting features and they have been able to assist me in building the complex reports I needed.
Recommendations to others considering the product
Consider the different subscription options for BigTime. We are currently a Premier member due to the additional features, but also because the new development is focused heavily on the Premier users. Additional features are constantly being rolled out, and we are confident that they are moving in a direction that will continuously benefit our company.
What business problems are you solving with the product? What benefits have you realized?
Prior to BigTime, we needed to combine a timekeeping software with manual Excel manipulations in order to track what we call "custom rates." For instance, a single employee may have 2 rates for a single project depending on what he/she is working on. BigTime has solved that issue for us by allowing custom rates at very specific levels (whether that is the project as a whole, the group level, or the subtask level underneath the group). This process is now full automated for us and has largely reduced our risk of human error. Additionally, BigTime has allowed us to report more frequently on project status due to the instant reporting. We can now track our budgets more frequently rather than on the weekly basis we had been doing prior to switching to BigTime. The company has been very happy with the transition ranging from the manager's need of more frequent reporting to the employee's appreciation of the clean timekeeping interface.