What do you like best?
The site is very user-friendly layout with easy menus and quick visuals. Adding my bank account information was quick and painless with the help of customer service (my server timed out and they walked me through the steps to add the information again).
There are a few ways to search what you are looking for which makes harder to find information easier to find.
The quick turn around time the ability to quickly access the current open and unpaid expenses easily, which makes it a winner for me.
What do you dislike?
The first time I used it I was confused if I had submitted the required information because it showed that my payment was pending/overdue. As the person being reimbursed, I didn't know why the payment was overdue and if there was an issue. Turns out I needed to wait until my supervisor approved the transaction.
Recommendations to others considering the product
The more people you have using a service like Bill.com the easier it is when the user interface is simple. Less confusion and questions which ultimately slow people down. When you work with people in various age groups and computer skills, a simple interface truly makes a difference.
What business problems are you solving with the product? What benefits have you realized?
Previously I had to wait two weeks for a check to clear and be mailed when making purchases. This makes the entire process painless and fast. I can also look at the information quickly and see if anything is missing whereas before I would have to go through emails or paystubs.