BirdEye

BirdEye

4.7
(274)

BirdEye is a SaaS platform that reimagine customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

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BirdEye Features

Consumer Intelligence

Customer Feedback

Provides a forum for customers to give feedback and data storage for company analysis.

91%
(Based on 167 reviews)

Competitive Intelligence

Allows users to get real-time information on competitors performance and reputation.

n/a

Sentiment Analysis

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

89%
(Based on 144 reviews)

Reporting

Revenue Reporting

Provides tools with enhanced filtering and correlation between revenue and reputation.

n/a

Corporate Reporting

Helps monitor the overall performance of marketing efforts and brand establishment.

91%
(Based on 136 reviews)

Dashboard

Provides a centralized hub and management tools for all data points related to online reputation.

90%
(Based on 174 reviews)

Media Monitoring

Social Networks Monitoring

Helps track and monitor social media trends and interactions.

91%
(Based on 150 reviews)

Social Media Management

Helps manage social messaging and measures the full impact of social campaigns.

n/a

Digital Media Monitoring

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

90%
(Based on 126 reviews)

In-House Management

Employee Performance

Gives visability into employee performance and each individual's impact on reputation initiatives.

n/a

Team Workflow

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

90%
(Based on 125 reviews)