BirdEye

BirdEye

4.7
(381)
Optimized for quick response

BirdEye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

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BirdEye Features

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

92%
(Based on 6 reviews)

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

95%
(Based on 7 reviews)

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

100%
(Based on 6 reviews)

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

92%
(Based on 6 reviews)

Consumer Intelligence

Customer Feedback

Provides a forum for customers to give feedback and data storage for company analysis.

91%
(Based on 223 reviews)

Competitive Intelligence

Allows users to get real-time information on competitors performance and reputation.

91%
(Based on 49 reviews)

Sentiment Analysis

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

88%
(Based on 186 reviews)

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Not enough data available

Notifications

Delivers notifications to both sides of the conversation.

Not enough data available

Targeted Emails

Sends automated emails to further engage clients and potential clients.

n/a

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

Not enough data available

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

94%
(Based on 6 reviews)

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

94%
(Based on 6 reviews)

Real-Time Analysis

Analyze collected feedback near or in real-time.

97%
(Based on 6 reviews)

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

97%
(Based on 6 reviews)

Reporting

Revenue Reporting

Provides tools with enhanced filtering and correlation between revenue and reputation.

n/a

Corporate Reporting

Helps monitor the overall performance of marketing efforts and brand establishment.

91%
(Based on 180 reviews)

Dashboard

Provides a centralized hub and management tools for all data points related to online reputation.

90%
(Based on 228 reviews)

Media Monitoring

Social Networks Monitoring

Helps track and monitor social media trends and interactions.

90%
(Based on 195 reviews)

Social Media Management

Helps manage social messaging and measures the full impact of social campaigns.

93%
(Based on 49 reviews)

Digital Media Monitoring

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

n/a

Internal Use

Customization

Not enough data available

Conversation Archiving

Archives conversations in a separate location for later reference.

Not enough data available

Lead Development

Enables employees to denote potential customers.

n/a

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

Not enough data available

Customer Profiles

Allows for the creation of profiles for contacts and customers.

n/a

System Management

Security

Provides a secure and compliant system.

100%
(Based on 6 reviews)

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

97%
(Based on 6 reviews)

In-House Management

Employee Performance

Gives visability into employee performance and each individual's impact on reputation initiatives.

93%
(Based on 46 reviews)

Team Workflow

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

90%
(Based on 162 reviews)
BirdEye
4.7
(381)