BirdEye

BirdEye

(221)
4.7 out of 5 stars

BirdEye is a SaaS platform that reimagine customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

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BirdEye Features

Consumer Intelligence
Customer Feedback

Provides a forum for customers to give feedback and data storage for company analysis.

90%
(Based on 139 reviews)
Competitive Intelligence

Allows users to get real-time information on competitors performance and reputation.

n/a
Sentiment Analysis

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

88%
(Based on 120 reviews)
Reporting
Revenue Reporting

Provides tools with enhanced filtering and correlation between revenue and reputation.

n/a
Corporate Reporting

Helps monitor the overall performance of marketing efforts and brand establishment.

90%
(Based on 112 reviews)
Dashboard

Provides a centralized hub and management tools for all data points related to online reputation.

90%
(Based on 141 reviews)
Media Monitoring
Social Networks Monitoring

Helps track and monitor social media trends and interactions.

91%
(Based on 122 reviews)
Social Media Management

Helps manage social messaging and measures the full impact of social campaigns.

n/a
Digital Media Monitoring

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

90%
(Based on 101 reviews)
In-House Management
Employee Performance

Gives visability into employee performance and each individual's impact on reputation initiatives.

n/a
Team Workflow

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

90%
(Based on 101 reviews)