BirdEye

BirdEye

(217)
4.7 out of 5 stars

BirdEye is a SaaS platform that reimagine customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

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Showing 217 BirdEye reviews
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BirdEye review by <span>Samantha C.</span>
Samantha C.
Validated Reviewer
Verified Current User
Review Source

"Birdeye helps your business in ways nothing else could."

What do you like best?

I like the easy to use link function, where you have a static link you can share out to customers that lets them review on multiple platforms, and if it's negative, it allows you to filter that from platforms and remain only on Birdeye, without the customer seeing it removed. It would be nice to be able to turn the filter off, in case that was a function you weren't comfortable with, but otherwise it's a neat aspect.

What do you dislike?

The only issue I have is the pricing structure, it's a little much for a small business. If you were to lower the price, or give tier based pricing, or review based pricing, it may be a little easier to swallow the price tag on it.

Recommendations to others considering the product

Easy to use and great for your business,

What business problems are you solving with the product? What benefits have you realized?

The hardest part about getting reviews is convenience for the customers, so it's nice that Birdeye allows for posting to multiple platforms from one place. Since using Birdeye, we've seen a large uptake in our positive reviews. Seeing a positive review go to Google & Facebook, and being Abe to connect them Yelp is super nice.

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BirdEye review by <span>Hanna E.</span>
Hanna E.
Validated Reviewer
Verified Current User
Review Source

"Great software"

What do you like best?

I love the software - it is so easy to use and intuitive. It's a fantastic solution for many of our clients. Great integration with social platforms. I like having a specific person I can talk to about questions/concerns/tech issues. Love the new support ticket feature.

What do you dislike?

Constant changes to the UI throw you off when you are not told they are coming. Bugs in the software (although that's expected with any software system). Having trouble with some of the new software changes as well, and aren't happy with those (discussed already with Birdeye Rep).

What business problems are you solving with the product? What benefits have you realized?

It's a great tangible benefit for clients to see the positive impact of new reviews on their business and how simple it can be to get new ones. Solves an issue with some of our clients that don't have communication systems to ask clients/patients for reviews.

What Online Reputation Management solution do you use?

Thanks for letting us know!
BirdEye review by <span>Brianna M.</span>
Brianna M.
Validated Reviewer
Verified Current User
Review Source

"Improved our review response by 50%"

What do you like best?

BirdEye has increased the number of responses we recieve by at least 50%. It provides a comprehensive look at all of our reviews across various review sites. Their support team is very responsive and usually solves my issue within the first email.

What do you dislike?

Some things on the dashboard are still unclear. The Campaigns section is not as comprehensive as I would like it to be. I wish there was a way to see a list of customers reviews have been sent to, how many times they have been pinged for a review and on what platform they have been pinged. You set up the parameters that these review requests are being sent and you enter in the customer's information but there's no way to double check that you have set up the parameters correctly.

Recommendations to others considering the product

Make sure that it lends itself easily to your website platform so that integration is seamless. Other than that, I would say BirdEye is well worth the money and will make requesting, receiving, and evaluating reviews a breeze.

What business problems are you solving with the product? What benefits have you realized?

We have a huge issue with Yelp! and BirdEye is helping us get enough positive reviews elsewhere that we can over power the bad reviews on Yelp!. Additionally, we have had an issue with getting customers to review us on multiple sites after they review us on our website, BirdEye allows us to give customers a one stop shop to share their review and we get to see all of our feedback in one place.

BirdEye review by <span>Zacharia N.</span>
Zacharia N.
Validated Reviewer
Verified Current User
Review Source

"A valuable tool with great functionality"

What do you like best?

Easy to monitor reviews across multiple accounts and locations. A review highlights page that does a good job of showing for brand searches. The robust features of the email campaigns. I appreciate having these all accessible in one dashboard.

What do you dislike?

It can be difficult to track down and request removal of "sales" pages that are auto-generated before the business becomes a client. I think it's something BirdEye should do, but the task to find them is upon the user.

Recommendations to others considering the product

My opinion of the product and the company is that they are talented and hard workers that have shown adaptive and forward thought to provide a solution for agencies and businesses when it comes to managing their reputation and outreach. Changes, fixes, requests have all been addressed timely, and they have shown that they want to keep our business. I couldn't ask for more, and I'm very happy with the product.

What business problems are you solving with the product? What benefits have you realized?

For the clients that are able to properly implement their CRM into the dashboard, BirdEye has been great at getting in front of negative sentiment that would have otherwise ended up on a public review site by sending the customer to a private message direct to the business.

BirdEye review by <span>Kimberly W.</span>
Kimberly W.
Validated Reviewer
Verified Current User
Review Source

"One month in and already seeing results"

What do you like best?

The review requests are easy to manage. The guided review locations based on positive or negative experiences from the customer have allowed us to change the negative experience into a positive one without the damage of an already posted review. The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and we were live on the software within 2 days of our first sales call.

What do you dislike?

There was only one thing we weren't aware of that bothered a few of our customers initially. There are review reminders if the customer doesn't click on the link and it felt like spam messages to some customers. We found out we could turn that off and since then haven't had a problem.

Recommendations to others considering the product

The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and were live on the software within 2 days of our first sales call.

What business problems are you solving with the product? What benefits have you realized?

The first is obviously more control over our online reputation and an improvement of our total rating (especially on google). The second is that we're better able to track down and solve those problems with customers who have had negative experiences.

BirdEye review by <span>Richard N.</span>
Richard N.
Validated Reviewer
Verified Current User
Review Source

"Great addition to digital marketing"

What do you like best?

I like the fact that we can help our clients manage their online reputation and encourage visitors to provide reviews when they might have not done so in the past. We can also run tests on different messaging to constantly craft what is being sent to customers to illicit better response rates.

What do you dislike?

There needs to be a greater amount of integration with medical patient management systems to be truly powerful. Sometimes the tech support can have a lag in response but working through our account manager we are usually able to get items resolved relatively quickly.

Recommendations to others considering the product

Definitely consider Birdeye on your shortlist but evaluate the integrations and make sure you can meet your clients needs.

What business problems are you solving with the product? What benefits have you realized?

Establishing or improving client reputations online. Some of our clients had been early adopters to online reviews. But, there markets have become more competitive and Birdeye has helped increase their online reviews and thereby cemented their reputation in the local market.

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