What do you like best?
I like the easy to use link function, where you have a static link you can share out to customers that lets them review on multiple platforms, and if it's negative, it allows you to filter that from platforms and remain only on Birdeye, without the customer seeing it removed. It would be nice to be able to turn the filter off, in case that was a function you weren't comfortable with, but otherwise it's a neat aspect.
What do you dislike?
The only issue I have is the pricing structure, it's a little much for a small business. If you were to lower the price, or give tier based pricing, or review based pricing, it may be a little easier to swallow the price tag on it.
Recommendations to others considering the product
Easy to use and great for your business,
What business problems are you solving with the product? What benefits have you realized?
The hardest part about getting reviews is convenience for the customers, so it's nice that Birdeye allows for posting to multiple platforms from one place. Since using Birdeye, we've seen a large uptake in our positive reviews. Seeing a positive review go to Google & Facebook, and being Abe to connect them Yelp is super nice.