Bitrix24

(131)
3.7 out of 5 stars

Social collaboration and communications platform.

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Showing 133 Bitrix24 reviews
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Bitrix24 review by <span>Yaroslav K.</span>
Yaroslav K.
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Best CRM solution for a medium size corporation

What do you like best?

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

What do you dislike?

*slow

Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems

Recommendations to others considering the product

*Define your workflows and then it would be very easy for you to implement them in the Bitrix24 CRM

What business problems are you solving with the product? What benefits have you realized?

In my team, we used Bitrix24 to work with new leads and organize work in sales department. Also, we are aiming to transfer all the processes there due to rich statistics and flexibility of the platform.

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Bitrix24 review by <span>Kelly Fabriana L.</span>
Kelly Fabriana L.
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Bitrix24 is one of the best tools for partner communication

What do you like best?

Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ...

What do you dislike?

Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks

Recommendations to others considering the product

Thanks bitrix24 we can communicate more effectively with our clients, fulfill work tasks faster, optimizes the time and effort, adapts perfectly to our team and the needs of these.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients

What Team Collaboration solution do you use?

Thanks for letting us know!
Bitrix24 review by <span>Lauren D.</span>
Lauren D.
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Workflow & Project Management Made Easy

What do you like best?

The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well.

What do you dislike?

Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances.

Recommendations to others considering the product

It will be hard to find an all-in-one solution that is this robust!

What business problems are you solving with the product? What benefits have you realized?

This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion.

Bitrix24 review by <span>Oleg G.</span>
Oleg G.
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1 year of troubles

What do you like best?

Huge opportunities for customization, customization, integration with other services. Easy search for solutions to setup questions.

The ability to write letters directly from the system with the help of a binding of working mail.

The presence of an application for android. This helps to get access anywhere.

Activity Stream intranet center

Bulk email

Calendar sharing

Company structure

CRM

CRM reports

Daily planner

Email notifications

Extranet

File sharing and versioning

Instant messages

Photo albums

Project groups

Sales funnel

Simple access assignment

Tasks

Task reporting

Time management

User profiles

Workflow

What do you dislike?

Slow interface. A lot of unnecessary features and settings that do not disable

One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.

The presence of unnecessary tools in the work complicates navigation and the user's work in the system.

Additional functions require certain resources, but they are not used.

Recommendations to others considering the product

Not suitable for small companies because of their complexity. Ideal for manufacturing companies, for product management, production and sales cycles

What business problems are you solving with the product? What benefits have you realized?

Sales, customer management, the division of the customer base between managers. History of interaction

Improve Employee Engagement

Communicate with All Stakeholders Instantly

No Need for Multiple Applications

The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

Bitrix24 review by <span>Andrea L. Allen - L.</span>
Andrea L. Allen - L.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Good Entry Level or Small Business CRM Substitute

What do you like best?

Project Management. It has proven a very useful project management tool that I was able to share with team members across the company. The Chat, Workgroups and Activity Stream facilities are really useful. Not sure how robust the system would be as a CRM for a large corporate organisation though.

Data Inputting Form. The CRM Form creation tool is incredibly useful. I used it to create a way for my workers to forward the results of the data collation work they were doing for me. It works very well, and can be added to a webpage, or used as a standalone form.

What do you dislike?

The UI isn't the most user-friendly when you first log in, but it's worth taking the time to have a good look around and learn about all of the tools included. It just takes a while to learn it all, as it's not particularly intuitive.

Also, the reporting facilities and options are a little thin I think.

Though it's a small thing, I'm not loving the constant stream of notifications that comes through when that option is selected, though I do keep it on as I need some kind of reminder system. Though it can be useful, sometimes it's annoying in the way that the MS PaperClip (remember that?) used to be annoying.

Recommendations to others considering the product

Make sure that you set aside a couple of days to really explore all of the tools in the software. It's not easy to pick out all that it does as it's not really all that intuitive to use. But once you go and have a dig around, you'll find it's pretty powerful stuff.

What business problems are you solving with the product? What benefits have you realized?

Keeping in touch with globally dispersed team members whilst working on a data collation and management project.

Bitrix24 review by <span>Habitat for Humanity a.</span>
Habitat for Humanity a.
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Very efficient and easy to use

What do you like best?

I use this program for my job and it is a great method of communication among my coworkers!

What do you dislike?

Sometimes the app crashes and is a bit slow to open.

Recommendations to others considering the product

The app is significantly easier to use than the website. The website can be a bit confusing when attempting to sign in. Apart from that, if one is looking for a program to help organize and increase communication among their coworkers please consider using this app. It fosters employee collaboration and communication and is very efficient and easy to manage.

What business problems are you solving with the product? What benefits have you realized?

If a coworker is going to be late or is unable to come into work, Bitrix24 is a great way to find someone to cover their shift or to communicate with fellow coworkers.

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