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1-50 of 159 total Bitrix24 reviews
Bitrix24 review by Yaroslav K.
Information Technology Major
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Best CRM solution for a medium size corporation "

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Bitrix24 review by Hrystyna B.
Consultant Sales
Enterprise
(1001-5000 employees)
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"THE BEST SOLUTION FOR MIDDLE-SIZE COMPANY | CRM "

What do you like best?

1. Bitrix24 is all in one solution that provides everything needed for a team of several departments

2. Product has various features for faster communication and a great cmmunication chat that can be used on the mobile.

3. Recently company updated the product and now it has even more features and is way way faster!

What do you dislike?

The product is still being developed and is looking for areas to expand.

Like with many products like that - all in one solution - the problems lie in the big variety of tools it used and that need to be maintained. That comes at the cost of poor design at some places and weird work from time to time.

Nevertheless, the company tries its best and never stops, which I appreciate and enjoy.

Recommendations to others considering the product

Please, continue doing the great product and do not stop implementing new things and perfecting the product

What business problems are you solving with the product? What benefits have you realized?

In my company, we solved several issue with bitrix24, which are - communication and task tracking.

Before that we were strugling to work with several platforms such as google hangouts and asana, tried several task management tools like todoist and microsoft tasks, but nothing was full satisfactory for us.

When we tried bitrix24 it showed us that we can have all solutions under one roof and focus on what maters - work.

I would like to state that our departments became more organized and productive with the platform and now we use bitrix24 for almost all processes inside the company.

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Bitrix24 review by margarita a.
Supervisor
Higher Education
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" an excellent job organization software for companies"

What do you like best?

This software allows us to easily manage our operations and coordinate efficiently the daily tasks of our company, is making a real and timely change on the handling of tasks, has an excellent calendar and a complete email service, chat and video call among others that are important for the daily operation of the company. It is an optimal product that organizes the work flows that allows us to advance without mishap the specific activities of the company

What do you dislike?

One of the disadvantages of this product or software is that it has very simple features, should be deepened and thus give a better service to the user, these features are very limited should do some software update, another disadvantage is that when connected by means of mobile equipment placed with low performance should optimize more that platform

Recommendations to others considering the product

This software is organizing our daily tasks optimally and effectively, it seems a good software to recommend

What business problems are you solving with the product? What benefits have you realized?

Our recommendation would be to optimize more software by doing an update to improve the flow in the handling, have improved the interface my congratulations, it is only to tell them to try to incorporate more features to have more complete this platform

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Bitrix24 review by ana d.
Administrativo
Small-Business
(2-10 employees)
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"Bitrix24 a good task manager to optimize our company"

What do you like best?

We like this software because we were able to organize and manage our business operations and improve the work flow within this company, allowing the business to grow in an effective way, allowing us to make a positive technological change that is very easy to use and, most importantly, , can access in a timely manner optimizing the processes to be performed.

has an excellent calendar integrated with the task manager, a complete email service, chat and video call

What do you dislike?

Some disadvantages that our company has noticed is that there is the Android application, with very limited functionalities, but very useful to take your work to where you are and solve issues without being in front of the PC, it is limited in the number of users, when you access the free form its functionalities are very basic

Recommendations to others considering the product

This application has a secure environment where employees and clients can send messages to each other, receive different types of files among the members of a team. You are optimizing the work reports and time spent on a task

What business problems are you solving with the product? What benefits have you realized?

One of our recommendations is that when it is in the free mode it does not support us in an optimal way the technical support or customer service, they also have to improve the graphic interface, although all this software has improved positively and with a great level that does not is to envy the big industry

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Bitrix24 review by Jose Jose T.
Administrador de Empresas
Computer Hardware
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" optimal software for business processes"

What do you like best?

for our company, this software seems great to us, because it allows us to carry out projects, work flows, organize work groups, carry out a calendar of daily issues as an informative agenda, we can it optimize the part of the business processes and management of our company

What do you dislike?

we dislike the behavior of the user interface is very poor should do some updating, should improve the option of conversations within the bitrix24, improve the self-hosting that is usually very expensive, we suggest you add more features, the Technical support and customer service should optimize it more.

Recommendations to others considering the product

Improve the user interface, technical supports, make an update to solve their problems

What business problems are you solving with the product? What benefits have you realized?

our company thinks about improving through this software the organization of the corporative calendar that is in charge of the invoicing, calls, business processes, organize orders, through this software a follow up of its clients through the CRM with the use of a phone

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Bitrix24 review by Christine M.
Mid-Market
(51-200 employees)
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"Bitrix24 Review"

What do you like best?

It's CRM - Customer Relationship Management Software. The CRM in Bitrix24 provides a platform to organise and track interaction with potential or existing clients, partners, agents and other contacts. Bitrix24 CRM is also accessible on mobile with its mobile app. So you can find the information needed whilst on the move. Bitrix24 Mobile App CRM allows creation or editing of CRM entries and invoices directly from a mobile device. You can use the product catalogue, browse client records, and even make calls from mobile.

What do you dislike?

Some app integrations that are hard to add on Bitrix24. I cannot configure some apps like mailchimp. So I am not sure if this is on them or Bitrix24. Anyways, as long as the CRM works good.

Recommendations to others considering the product

I'd like the app integration to be easier to use. You can also add more apps that can be used on this platform.

What business problems are you solving with the product? What benefits have you realized?

Invoicing, timekeeping, company pulse or rating, forms, contact for clients, chat groups and calls. Improve task management. Sometimes the tasks with subtasks are hidden.

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Bitrix24 review by Ruth U.
Mid-Market
(51-200 employees)
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"Bitrix24 Review"

What do you like best?

-The searching tool is great. It helps a lot to find registered information previously organized by company or contact.

-The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).

-Easy integration with other systems to automate marketing campaigns (example: MailChimp).

-Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.

What do you dislike?

-Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).

-The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.

-The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.

Recommendations to others considering the product

If you are searching for the best CRM (Customer Relationship Management) solution. Than, I would suggest you to have a look for Bitrix24 as this is one of the best place to provide one with the best ever experience for themselves. Also, it is best known to be one of the best thing that you can ever use. Here are some of the things that makes it a good CRM Solution for oneself.

What business problems are you solving with the product? What benefits have you realized?

In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.

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Bitrix24 review by Shaliah Ruth M.
Mid-Market
(51-200 employees)
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"Bitrix Review"

What do you like best?

-One platform for many solutions - CRM, project management, time management Project and TASK management tool really good.

-A lot of features. Free to use. Versatile and flexible A lot of integrations.

-Powerful and all in one project management and CRM solution.

-The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks.

What do you dislike?

-The cost is a major hindrance for most small organizations. The company could also improve on their customer support.

-All features are bundled together. There's no way to get CRM or project management separately.

-A bit complicated to get used to as user and admin.

Recommendations to others considering the product

Bitrix24 makes communications simple with social features such as comments and liking, and automated processes like notifications, assisted reporting, and subscriptions to groups or discussions. Moreover, it offers practical solutions to manage a company online.

What business problems are you solving with the product? What benefits have you realized?

Sales department uses the CRM solution, developers use specific PM tools, marketing department often has to use both. Then, there is a third solution for instant messaging, a fourth solution for intranet or HR needs, and a fifth – for the whole company’s knowledge base.

In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.

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Bitrix24 review by Kelly Fabriana L.
administradora
Information Technology and Services
Small-Business
(11-50 employees)
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"Bitrix24 is one of the best tools for partner communication"

What do you like best?

Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ...

What do you dislike?

Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks

Recommendations to others considering the product

Thanks bitrix24 we can communicate more effectively with our clients, fulfill work tasks faster, optimizes the time and effort, adapts perfectly to our team and the needs of these.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients

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Bitrix24 review by Lauren D.
Small-Business
(11-50 employees)
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"Workflow & Project Management Made Easy"

What do you like best?

The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well.

What do you dislike?

Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances.

Recommendations to others considering the product

It will be hard to find an all-in-one solution that is this robust!

What business problems are you solving with the product? What benefits have you realized?

This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion.

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Bitrix24 review by Gimara Daniela T.
Financial operator
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"My experience with Bitrix24"

What do you like best?

Bitrix24 is a social business platform for small entrepreneurs in its free version and for large entrepreneurs in its premium version. It has incorporated a large number of tools within its operating system according to the area of ​​interest. At the communication level it keeps the community more united through sequences of activities, group chats between departments and other business networks, calendars, work groups, among others. It allows you to import Instagram files and videoconferences of up to 10 users.

At the level of activities and tasks Bitrix24 includes within its tools Gantt, Kanban, time tracking, workload planning, external users and more. It allows to develop support in real time through the most popular communication channels. Social networks, messaging and live chats, including calls and email.

What do you dislike?

Among what I do not like about Bitrix24 is its price for the premium system, avoiding that a greater number of users have that system available, and that it does not integrate with more social networks besides Instagram.

Recommendations to others considering the product

I would recommend the use of this application, even its free version will help your company a lot.

What business problems are you solving with the product? What benefits have you realized?

Through Bitrix24 my work experience has totally changed. Now all the processes and activities are developed with an incredible efficiency thanks to all the tools that this application has, such as the Gantt and the customer support interaction. At the financial level, all my management and the performance of the department have improved enormously, while internal costs have decreased. Customers are more satisfied with our services, and we are more comforted by our performance.

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Bitrix24 review by Gabriela G.
Asistente Administrativo
Mid-Market
(501-1000 employees)
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""Creative platform for websites, communication, task management and projects.""

What do you like best?

In favor I must highlight this software product is that it offers templates ready to use in pages and businesses. A page can be created in a few minutes and without having to know how to code or program computers.

In the design task we do not have to deal with how the web page should be adjusted in the different dimensions of screens, since this system takes care of that important aspect nowadays, given the variety of devices that are used today. .

I liked your practical task automation service, which allows you to send and receive automatic notifications and track tasks to the assigned deadline. It has an excellent warning system that notifies you when the scheduled task time expires.

It also offers a convenient and timely integration with Google Analytics so we can know the behavior of visitor traffic to our website.

It is a giant platform that encompasses several branches of strategic administration in any organization, in my case it is applied as a task planner

What do you dislike?

The website on the desktop computer is perfectly displayed, but when the window size is changed it tends to distort the appearance, the adjustment work is done but with difficulties in the result.

If you really want to exploit the full potential of the tool, I believe that the learning curve is slow and that the documentation offered by the site is poor.

It is difficult to have conversations in online chat while doing other things, apparently capturing many requirements.

In addition, the chat screen is very large and modal type, which monopolizes the attention on the website.

The telephone service seems expensive to me.

I am not pleased with the spell checker, it raises many questions, since it indicates for example that a word is incorrect but does not offer a way to correct it.

Recommendations to others considering the product

It is a wonderful tool to keep an organized business. It is very practical to maintain communication between work teams and clients. It is a competitive and innovative tool.

What business problems are you solving with the product? What benefits have you realized?

This tool itself is very well made, well supported and flexible. Much effort is saved in the process of creating and managing websites and the CRM is simply very robust. In my case I explore it sufficiently in the aspect related to the planning of tasks and I must admit that it offers options that facilitate this arduous task, work that It is universally required in organized and competitive environments.

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Bitrix24 review by Shahbaz K.
Manager IT
Small-Business
(11-50 employees)
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"Best solution for Teams and Project Management"

What do you like best?

I have used it for tasks management and email campaigns. I found it very simple and powerful tool for both purposes. Especially integration with other systems (like MailChimp) to automate marketing campaigns is very easy.

What do you dislike?

What I found is that some interfaces are very complex of Bitrix24. Like you see too many options on a single window and you have to recall or explore the tools again. It would be grate if they could simplify it or give a self configuration at start so that user could setup the interface as per his own requirements.

Recommendations to others considering the product

I would definitely recommend Bitrix24 for those who want all in one solution for their company from managing internal projects to interacting with clients. This product has lots of powerful tools which can be utilised to automate project/tasks/client management.

What business problems are you solving with the product? What benefits have you realized?

I used it for Projects and Tasks Management. I configured my development team in it and all the created projects and tasks in the projects. and then assigned those tasks to concerned team member. That helped me a lot to gain the control on the project and to achieve timelines.

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Bitrix24 review by Alex W.
Alex Warton
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

" Good for Project Management and HRM"

What do you like best?

Bitrix is a good CRM that features live activity streaming, record storing and sharing, chat and video conferencing, time monitoring and a calendar, a Gantt chart, and a messaging system.

It possesses CRM facets (CRM database with invoices, sales reports, and customer outreach) focused on consumer interaction, and an HRMS with an employee directory, a corporation structure, and a self-service portal.

What do you dislike?

1. It is paid. The self or local hosted version will be obtained for regarding $3300 or $9900 with a one-time license purchase, looking on wants (the higher priced tier is extremely similar however contains multiple intranets for varied departments)

2. The Gantt Chart function is not very useful. Instead, they could use a better Kanbaan board (which they already have but it's not very good.

3. There is another thing I would point out, I wanted my purchasers to be able to log in and see solely the leads they generated. Unfortunately, Bitrix guide should now not make that happen.

Recommendations to others considering the product

Bitrix24 is a good way to build a corporate intranet. Its fairly easy to use. Not much of a hassle. Take a look and you will not regret it. The best part it has so many features it's going to of some use to everyone so it can never be a terrible choice.

What business problems are you solving with the product? What benefits have you realized?

We are the usage of bitrix24 for collaboration because many of our officers are in a number areas at some point of the U.S. Basically it is used for basic communication within the team and collaboration. We can video call, make notes and communicate in much better and professional way. It keeps everyone on the same page

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Bitrix24 review by Oleg G.
Руководитель проектов
Small-Business
(Myself Only)
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"1 year of troubles "

What do you like best?

Huge opportunities for customization, customization, integration with other services. Easy search for solutions to setup questions.

The ability to write letters directly from the system with the help of a binding of working mail.

The presence of an application for android. This helps to get access anywhere.

Activity Stream intranet center

Bulk email

Calendar sharing

Company structure

CRM

CRM reports

Daily planner

Email notifications

Extranet

File sharing and versioning

Instant messages

Photo albums

Project groups

Sales funnel

Simple access assignment

Tasks

Task reporting

Time management

User profiles

Workflow

What do you dislike?

Slow interface. A lot of unnecessary features and settings that do not disable

One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.

The presence of unnecessary tools in the work complicates navigation and the user's work in the system.

Additional functions require certain resources, but they are not used.

Recommendations to others considering the product

Not suitable for small companies because of their complexity. Ideal for manufacturing companies, for product management, production and sales cycles

What business problems are you solving with the product? What benefits have you realized?

Sales, customer management, the division of the customer base between managers. History of interaction

Improve Employee Engagement

Communicate with All Stakeholders Instantly

No Need for Multiple Applications

The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

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Bitrix24 review by Andrea L. Allen - L.
LEAD GENERATION AND MARKETING STRATEGIST
Marketing and Advertising
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"Good Entry Level or Small Business CRM Substitute"

What do you like best?

Project Management. It has proven a very useful project management tool that I was able to share with team members across the company. The Chat, Workgroups and Activity Stream facilities are really useful. Not sure how robust the system would be as a CRM for a large corporate organisation though.

Data Inputting Form. The CRM Form creation tool is incredibly useful. I used it to create a way for my workers to forward the results of the data collation work they were doing for me. It works very well, and can be added to a webpage, or used as a standalone form.

What do you dislike?

The UI isn't the most user-friendly when you first log in, but it's worth taking the time to have a good look around and learn about all of the tools included. It just takes a while to learn it all, as it's not particularly intuitive.

Also, the reporting facilities and options are a little thin I think.

Though it's a small thing, I'm not loving the constant stream of notifications that comes through when that option is selected, though I do keep it on as I need some kind of reminder system. Though it can be useful, sometimes it's annoying in the way that the MS PaperClip (remember that?) used to be annoying.

Recommendations to others considering the product

Make sure that you set aside a couple of days to really explore all of the tools in the software. It's not easy to pick out all that it does as it's not really all that intuitive to use. But once you go and have a dig around, you'll find it's pretty powerful stuff.

What business problems are you solving with the product? What benefits have you realized?

Keeping in touch with globally dispersed team members whilst working on a data collation and management project.

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Bitrix24 review by Mandar P.
Senior Manager
Information Technology and Services
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"Best All in one Solution"

What do you like best?

Bitrix 24 has an intranet solution for all an internal communication within the organisation. Bitrix 24 has a CRM solution for customer support and Live chat solution too. Email support and Phone system for free and pay as you go model for a phone. and Basic pricing is good and cheaper.

What do you dislike?

Live chat is a bit longer and has over half of the website page should be smaller and crispy. Also Bitrix 24 sites beta should have a login form and domain to be integrated.

What business problems are you solving with the product? What benefits have you realized?

Same like for live chat but i can see that teams in Bitrix 24 work very hard and will improve there live chat look and feel

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Bitrix24 review by Habitat for Humanity a.
University of Houston Chapter
Non-Profit Organization Management
Mid-Market
(501-1000 employees)
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"Very efficient and easy to use"

What do you like best?

I use this program for my job and it is a great method of communication among my coworkers!

What do you dislike?

Sometimes the app crashes and is a bit slow to open.

Recommendations to others considering the product

The app is significantly easier to use than the website. The website can be a bit confusing when attempting to sign in. Apart from that, if one is looking for a program to help organize and increase communication among their coworkers please consider using this app. It fosters employee collaboration and communication and is very efficient and easy to manage.

What business problems are you solving with the product? What benefits have you realized?

If a coworker is going to be late or is unable to come into work, Bitrix24 is a great way to find someone to cover their shift or to communicate with fellow coworkers.

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Bitrix24 review by Luciano G.
Account Executive
E-Learning
Small-Business
(11-50 employees)
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"Using Bitrix24"

What do you like best?

I really enjoy features like the integrated timeline and the option to share contents segregated by group. The search tool is also very useful and transform Bitrix24 in a real collaborative repository. CRM features are also interesting and useful to organize companies, contacts, history of activities, etc.

What do you dislike?

Sometimes the CRM features to manage sales funnel and deals are a bit confusing. The software is not 100% in portuguese and frequently there are updates that brings new terms in english (not yet translated). There was one specific event that made us disappointed: a free funcionality (where we used to register information) became part of the paid plan and simply was hidden from us (we lost our data).

Recommendations to others considering the product

Try it for free (do a pilot) before implementing.

What business problems are you solving with the product? What benefits have you realized?

We use Birtrix 24 as a content repositoty to promote collaboration and performance support, register the history of relationship with our customers and leads, register companies / contacts data, manage individual calendars, among other activities. It became an important internal network to share/seek knowledge and useful information.

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Bitrix24 review by David P.
Member
Government Administration
Mid-Market
(501-1000 employees)
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"Excellent Features for an Affordable Price"

What do you like best?

The free account set up allows you to test multiple functions. As you needs increase you have the ability to integrate more options at affordable prices. The interface and ease of use are outstanding and easy to master. Free training is available via web and if you like more personalized training Bitrix24 provides these feature as well.

What do you dislike?

The number of features included at first could be overwhelming to integrate as a whole CRM solution. Customer service is mostly via email and you may have to wait a couple of days for a response.

Recommendations to others considering the product

This is a company that reinvests in improving functionality and features. Like any other CRM software, the learning curve may be initially taxing. Download a trial version, start using it, get training and fully implement when ready.

What business problems are you solving with the product? What benefits have you realized?

Project management, CRM and workgroup colaboration.

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Bitrix24 review by Administrator
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"Worst Customer support I've ever witnessed "

What do you like best?

My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money.

What do you dislike?

Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with.

Recommendations to others considering the product

Don't get involved with this company. As soon as they have your $$ you are on your own. Terrible service and literally lost thousands of dollars by a failing management

What business problems are you solving with the product? What benefits have you realized?

I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers.

!!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!!

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Bitrix24 review by User
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"With bitrix everyone is on track"

What do you like best?

What I like the most in Bitrix is the possibility manage your work in a timeline like Gantt Diagram.

What do you dislike?

I want to see improvement in the way we communicate.

Recommendations to others considering the product

Nowadays to monitor and manage your computer project, bitrix24 is the best tool to use, it is web-based and you can install it on your tablet and smartphones. My experience with Bitrix24 while working for Atalou Microsystem as IT Manager is something to keep in mind, we were always aware of any projects and task of everyone in the company. In a kick-off meeting, everything is explained and available to you, even if we don't have the full outline of a project. With Bitrix 24, you know when a project supposed to star and finish. You know what is happening? You follow all the improvements of every step and all the process within that project and to who a task is assigned? You can also report to your stakeholders of the project because all the information you need is there in Bitrix24. All of the change within the course of a project are notified to your email with the user or the person accountable for a specific task.

What business problems are you solving with the product? What benefits have you realized?

Using bitrix24 is the best way to share everything with your colleague, you don't have to send email to remind a task to be done. We can use in real time while working out of office. Everyone is on board and tasks are assigned.

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Bitrix24 review by Dallas C.
Composer
Music
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"Flashy graphics for a reduced experience"

What do you like best?

Bitrix has a great way of organizing the social side of online-only team projects. The visual arrangement is quite interesting and the side bars are for the most part functional and easy to learn. Managing and editing deals and contacts is made easy by one-click editing and saving. Multiple key commands make navigation easy on the wrists, freeing them up for other activities. Notifications are loud and vibrant, ensuring a prompt response to the more urgent tasks. Assigning tasks is done via a user-assignation system, which makes it easy to stay accountable and on task.

What do you dislike?

Bitrix is riddled with whimsical graphics that smooth over the transitions from page to page. They ultimately slow down the experience and draw the eye away from the more critical business elements of the page. On top of that, helpful reminders reminiscent of 'clippy' show to block key functions of the page, making them hard to ignore and, at the end of the day, frustrating.

Recommendations to others considering the product

Be aware of its limits before becoming fully invested.

What business problems are you solving with the product? What benefits have you realized?

Bitrix helps me keep track of the multiple hundreds of calls and emails I send out cold every week, allowing me to keep the clients who are interested and warm up potential future clients. I can track personal interactions and ensure that every meeting is met with a perfect recollection of our entire interaction history.

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Bitrix24 review by Steve L.
Development Officer
Education Management
Small-Business
(2-10 employees)
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"Review of Bitrix24 for Team collaboration"

What do you like best?

Bitrix24 has a very flexible pricing plan so it can grow as you expand, starting from a free version. It is a simple communications system and it can work in conjunction with Google docs for editing documents, even by people who don't have Microsoft office on their computer.

What do you dislike?

To date my experience with this software has been very positive for communications and collaborative editing, I'm not convinced yet about the project management side of things such as setting task deadlines with automated reminders. However every time I take the trouble to look more closely at its menus I find more functions. You have to get used to different titles for somethings - such as "workgroups" which I use for what I called "projects" in other software. But I soon got used to that and in some ways it makes more sense to call them workgroups anyway because it is about managing the people who deliver the project.

What business problems are you solving with the product? What benefits have you realized?

I work with an international team and this software allows us all to plan and deliver projects together. As a non-profit organisation it has enabled us to reduce overheads on basic communications so that we can use our resources more effectively.

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Bitrix24 review by Helena Lyssa O.
HR Consultant
Executive Office
Small-Business
(11-50 employees)
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"It's the best Collaboration Platform!"

What do you like best?

I like how easy it is to use. I remembered using it for the first time and knowing almost instinctively how to do things I want to do using the platform. When I do get confused, their Support Training Course is accessible and easily understandable.

And it's worth mentioning the quality of the video when you share your screen during a call. Better than any other tool I used!

What do you dislike?

There's absolutely nothing I dislike about Bitrix.

Recommendations to others considering the product

It's a great tool! I don't understand why it's not getting all the hype it deserves. Just give it a try and you won't regret it.

What business problems are you solving with the product? What benefits have you realized?

It helped improve team collaboration, communication, files storage, and task management.

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Bitrix24 review by Carla S.
Client Relations
Financial Services
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"Bitrix24 for the win!"

What do you like best?

I like how Bitrix 24 allows you to ask your co-workers for help. You can discuss plans and projects, and your co-workers can comment on what you post. I think it is a great program that allows everyone to get involved. Also, its a great way to allow help for those who have questions or would like feedback on what they are working on. I think Bitrix 24 allows communication in the office run smoothly and effectively.

What do you dislike?

I think Bitrix 24 might be a little overwhelming at first. I think once the business learns how to operate Bitrix 24, it is effective. However, there is training involved which is time consuming.

Recommendations to others considering the product

I would highly recommend this program! If you have the time to learn the program, then jump right in! Once you implement the program in your workplace, you will see your business running smoothly and effectively!

What business problems are you solving with the product? What benefits have you realized?

I think Bitrix 24 is solving task related problems. You can now keep track of tasks and projects, and know what is going on in the workflow. I think when a business is effectively working together and accomplishing tasks, then the business is growing and achieving. Also, Bitrix 24 allows you to plan meetings, even on your mobile device! This solves problems such as, not knowing when or where a meeting is taking place. Communication is key in running a business and Bitrix 24 allows this to run properly!

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Bitrix24 review by Giuseppe M.
Líder de Proyecto SIAS
Enterprise
(10,001+ employees)
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"Bitrix24 is a good CRM Solution"

What do you like best?

I like the fact that Bitrix24 has everything to start working right away, from an internal social network with video chat, project management, desktop/mobile clients and document collaboration.

For the basic tier you can start a team with 12 users with all the tools for project management for free. For a small businesses, that's likely enough to let your whole team start using it and collaborate in a project.

Most paid CRMs with free or basic plans only let you bring a couple users along, but not Bitrix24.

What do you dislike?

There are some aspets I think need some work:

-Better reporting options.

-Friendly integration with other services.

-Unable to be used on Windows phone.

-Only a few apps available in the marketplace and most of them do not add value to the app.

-Support only available in English.

-Intuitive UI and better UX.

Recommendations to others considering the product

Be prepared to upgrade, because the free version is not enough if you have a larger team.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 is a nice solution providing great usability and plenty of features.

We use Bitrix24's as a project management and social network to work with our team across several countries. We tried it as an alternative to run our whole company from one place.

File sharing and daily meetings were the main tools we used to work with our sprints (Scrum), using bitrix for our status meetings and project progress.

On the CRM side, we found a full-featured CRM that let us manage our contacts, automatically email them or call them right from our dashboard, and even send out invoices.

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Bitrix24 review by User in Telecommunications
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"Bitrix24 just works"

What do you like best?

At $39 a month it is cheaper than the alternatives. I love the ability to easily implement qr codes for things.

Bitrix24 is a free collaborative tool available for up to 12 users.

Both iOS and Android apps are also free.

In paid plans, you do not have to pay for a separate user but for additional disk space and some optional features.

Bitrix24 offers virtual telephone calling

The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks

Company services include employee directory, task and work time reporting, absence chart, and visual structure

Time management tools include check-in/out feature, regular work reports, and daily planner.

What do you dislike?

Some of the older employees have problems using it but they seem to adapt quickly

Recommendations to others considering the product

If you roll it out slowly your employees will love it.

What business problems are you solving with the product? What benefits have you realized?

Improves employee engagement, allows you to communicate quickly, and eliminates the need for multiple programs.

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Bitrix24 review by Boris Nicolas E.
Project manager
Events Services
Small-Business
(11-50 employees)
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"in my opinion the best for free"

What do you like best?

That it offers a lot and no subscription or payment necessary. It offers a lot of option. I am using it for myself and there are no limitations in contacts, tasks, etc... I have tried a lot of other apps and their free versions, and all are useless because of limitations in contacts, tasks, no subtasks, etc...

What do you dislike?

the app is not good, should be done simplier and easier to find everything. Also lack of integration with apps like IFTTT.

Recommendations to others considering the product

it's worth trying. Hope they keep up the good work.

What business problems are you solving with the product? What benefits have you realized?

I'm a project manager with a lot of different projects. So I'd like to have all the tasks and procedures in one app so that it will automaticly remind me for the next step. So far I'm still in the building process to make it all work fine.

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Bitrix24 review by Matt D.
Director of Operations
Accounting
Small-Business
(2-10 employees)
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"Big bang for the buck, tough for support"

What do you like best?

Compared to most other similar applications, this offers an extensive array of feature sets and abilities. The fact that this will integrate with VOIP services is wonderful, but getting the software to integrate will take considerable amount of time and cost.

What do you dislike?

The customer support is lacking at best. The company is based in Russia, and your "chat sessions" will be mostly comprised of them referring you to a link, which won't answer your question. There have been times where the system proved unreliable or just lost tasks altogether, which is NOT an option that we are willing to accept on any level with any software. We were told we need to hire a software support company that will make these changes for us, but this is neither something that Birtrix does directly and normally is comprised of another company based out of the U.S., which adds to the language barrier.

Recommendations to others considering the product

The little things are what are most annoying to us. You cannot have a task with a deadline of the last day of the month, only a specific day of the month - how tough could this be to perform?

What business problems are you solving with the product? What benefits have you realized?

Making sure that our workflow processes don't fall through the cracks for our customers. We are able to quickly identify areas where job processes are bottle necking and help us create internal checks and balances to address those slow-downs in our business to better the experience with our customers.

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Bitrix24 review by Mark B.
Small-Business
(2-10 employees)
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"Fully Loaded yet Cheaper Option"

What do you like best?

Bitrix is fully loaded and a great choice.

Lots of versatility.

If you need it to do something, it probably can.

Simplistic.

Easy to use.

Not much of a learning curve.

What do you dislike?

Lots of features, but not much depth in them.

Lacks good Drive (Google, Drop, etc) integration. It works to an extent, but doesn't allow folder uploads or anything of the sort. Hard to run everything off of it.

Recommendations to others considering the product

Be sure to delve into all of the features before choosing. It may not be as deep as you would like.

What business problems are you solving with the product? What benefits have you realized?

Bitrix was a much cheaper solution than the others for our business. It was either free or very low-cost for what we needed. It solved our communication and project management issues as well as cost.

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Bitrix24 review by Arnie S.
Owner & President
Construction
Small-Business
(11-50 employees)
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"Warning! They will delete your data for inactivity with barely any warning."

What do you like best?

It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

What do you dislike?

The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement.

The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

Recommendations to others considering the product

Don't use it. Having data deleted after only 6 weeks of inactivity & with little warning is not something you want to experience in your business life.

What business problems are you solving with the product? What benefits have you realized?

None. They unfortunately created more problems than they solved.

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Bitrix24 review by Charlotte S.
Marketing & MIS Manager
Small-Business
(11-50 employees)
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"Great project planner tool. "

What do you like best?

This software is so much more than a project planner tool, I believe that it'd be a very good 'entry' level CRM. However, I just use the one functionality of Bitrix24, which is the project/task planner. I discovered it whilst trying to find free to use Gant Chart software and this perfectly fits the bill! It's a great platform for colleagues and teams to come together and collaborate on work.

What do you dislike?

You get alot of notifications from this platform - I have had to turn mine off as they were becoming quite spammy.

Recommendations to others considering the product

This depends on the reasons for using it? It seems to offer a full suite of products - suitable to manage a smallish database of contacts with regards to using it as a CRM - it is fairly easy to use and I doubt it would take long to get up and running. For our purposes, it works as a good project management/planning tool.

What business problems are you solving with the product? What benefits have you realized?

Collaboration and management of multiple ongoing projects. Bitrix helps me to juggle a lot of projects at once and help keep me and my team on track with deadlines and ensures that interdependent tasks also do not get forgotten about.

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Bitrix24 review by James H.
Head of Sales and Marketing
Computer Software
Small-Business
(11-50 employees)
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"Simple to use, and a good start for a small business"

What do you like best?

Good reports and funnel diagrams etc, good for checking progress of deals both historic and ongoing. The blog section is good for team-building and general updates.

What do you dislike?

Little opportunity for automation - in a way, functions more as an address book.

Recommendations to others considering the product

Be disciplined and instruct yourself fully on how to use the product before implementing - technical support is not brilliant, and a lot of it is do-it-yourself.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of potential deals, prospects, and leads that otherwise would be lost.

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Bitrix24 review by Werner S.
Graphics and Website Designer
Food Production
Enterprise
(10,001+ employees)
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"Your One-Stop CRM Sorted!"

What do you like best?

This software covers not just basic CRM but also lead management and email marketing integration and even some automation.

What do you dislike?

My main concern with this software is that its massive array of functions can be overwhelming for first-time users.

Recommendations to others considering the product

In the beginning, this software can be a bit overwhelming...Take the necessary time to learn it and this software will really become the last CRM that you will need! Try not to want to learn everything in one day...It will only confuse you!

What business problems are you solving with the product? What benefits have you realized?

Lead management and marketing

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Bitrix24 review by Jillyn D.
Principal
Marketing and Advertising
Small-Business
(2-10 employees)
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"Amazing platform!"

What do you like best?

Bitrix does nearly everything. I love the desktop and mobile phone apps that allow me to chat and video conference with my distributed team. It keeps us in sync even though we're spread across the country.

What do you dislike?

The interface still looks like something from early 2000, which make using the tool less enjoyable.

I wish there were a configurable dashboard so each user could show what's most important to them when they log in. More linkage with other software and automated workflows would be really handy too.

Recommendations to others considering the product

Try it! They have a very robust, free, cloud-hosted version that will give you a clear picture of how the tool will fit into your business. If you're working with a team that isn't co-located, Bitrix24 is tough to beat at any price, and pretty much impossible to top for free!

What business problems are you solving with the product? What benefits have you realized?

Bitrix makes managing and tracking a distributed team much easier. It also make it easier to feel like a real team, because we can all talk to eachother whenever we're online. I really can't say enough great things about Bitrix24.

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Bitrix24 review by Andrew D.
Production Scheduler
Aviation & Aerospace
Mid-Market
(201-500 employees)
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"Complex and powerful"

What do you like best?

Well, it's pretty tough on where to actually start, this product does essentially everything. But, in some cases that can be good and bad. Some CRM and loaded software packages can get a little overwhelming and I feel like Bitrix24 is on the cusp of that happening.

What do you dislike?

There is just so much happening at any given time when you are using this software that it can be hard to manage sometimes. There are seemingly 2000 options on the left nav and being from the UX/UI world, that can be a little daunting at times.

Recommendations to others considering the product

If you are going to use this product then make sure to give it a fair go. Don't just try it and then jump ship. Poke around and make sure this is or isn't a good fit for your company.

What business problems are you solving with the product? What benefits have you realized?

I am solving the issues of team collaboration as well as communication. This platform allows you to do many thing, even make phone and video calls through it which is great. Like I mentioned before. It essentially allows you to do anything.

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Bitrix24 review by Ashley S.
Certified Resume, CV & LinkedIn Writer
Small-Business
(2-10 employees)
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"Big Bang... not just a theory"

What do you like best?

Bitrix24 is a very comprehensive solution, offering virtually every feature that a small business thinks they need and many that they haven't yet imagined.

What do you dislike?

There may be more bang than the buck really needs. A surplus of features on a dated user interface can lead to a confusing and frustrating experience.

Recommendations to others considering the product

Be careful about biting off too much. The price point is phenomenal, but the system can really overwhelm you, making you feel like there is more you should be doing than may be appropriate to your business. Spend time really understanding your needs before diving into this software.

What business problems are you solving with the product? What benefits have you realized?

We looked to Bitrix for a CRM solution. It met every need we could have imagined, except for the need for a manageable solution that didn't overwhelm the team.

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Bitrix24 review by Victor S.
Diretor Financeiro
Internet
Small-Business
(11-50 employees)
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"Bitrix, Excelente produto para auxiliar na gestão de tarefas de sua equipe."

What do you like best?

Da organização das tarefas, é bem completo e de fácil gestão. A tarefa pode ser subdividida, pode ter checklist, pode ser acompanhada por um gráfico de gantt.

Neste ponto o produto é um dos melhores que já testei e usei.