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Bitrix24

3.8
(150)

Social collaboration and communications platform.

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Showing 154 Bitrix24 reviews
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Bitrix24 review by Rachel M.
Rachel M.
Validated Reviewer
Review Source

"It ties all of the interactions in one place"

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Bitrix24 review by margarita a.
margarita a.
Validated Reviewer
Verified Current User
Review Source

" an excellent job organization software for companies"

What do you like best?

This software allows us to easily manage our operations and coordinate efficiently the daily tasks of our company, is making a real and timely change on the handling of tasks, has an excellent calendar and a complete email service, chat and video call among others that are important for the daily operation of the company. It is an optimal product that organizes the work flows that allows us to advance without mishap the specific activities of the company

What do you dislike?

One of the disadvantages of this product or software is that it has very simple features, should be deepened and thus give a better service to the user, these features are very limited should do some software update, another disadvantage is that when connected by means of mobile equipment placed with low performance should optimize more that platform

Recommendations to others considering the product

This software is organizing our daily tasks optimally and effectively, it seems a good software to recommend

What business problems are you solving with the product? What benefits have you realized?

Our recommendation would be to optimize more software by doing an update to improve the flow in the handling, have improved the interface my congratulations, it is only to tell them to try to incorporate more features to have more complete this platform

What Internal Communications solution do you use?

Thanks for letting us know!
Bitrix24 review by ana d.
ana d.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 a good task manager to optimize our company"

What do you like best?

We like this software because we were able to organize and manage our business operations and improve the work flow within this company, allowing the business to grow in an effective way, allowing us to make a positive technological change that is very easy to use and, most importantly, , can access in a timely manner optimizing the processes to be performed.

has an excellent calendar integrated with the task manager, a complete email service, chat and video call

What do you dislike?

Some disadvantages that our company has noticed is that there is the Android application, with very limited functionalities, but very useful to take your work to where you are and solve issues without being in front of the PC, it is limited in the number of users, when you access the free form its functionalities are very basic

Recommendations to others considering the product

This application has a secure environment where employees and clients can send messages to each other, receive different types of files among the members of a team. You are optimizing the work reports and time spent on a task

What business problems are you solving with the product? What benefits have you realized?

One of our recommendations is that when it is in the free mode it does not support us in an optimal way the technical support or customer service, they also have to improve the graphic interface, although all this software has improved positively and with a great level that does not is to envy the big industry

Bitrix24 review by Jose Jose T.
Jose Jose T.
Validated Reviewer
Verified Current User
Review Source

" optimal software for business processes"

What do you like best?

for our company, this software seems great to us, because it allows us to carry out projects, work flows, organize work groups, carry out a calendar of daily issues as an informative agenda, we can it optimize the part of the business processes and management of our company

What do you dislike?

we dislike the behavior of the user interface is very poor should do some updating, should improve the option of conversations within the bitrix24, improve the self-hosting that is usually very expensive, we suggest you add more features, the Technical support and customer service should optimize it more.

Recommendations to others considering the product

Improve the user interface, technical supports, make an update to solve their problems

What business problems are you solving with the product? What benefits have you realized?

our company thinks about improving through this software the organization of the corporative calendar that is in charge of the invoicing, calls, business processes, organize orders, through this software a follow up of its clients through the CRM with the use of a phone

Bitrix24 review by Christine M.
Christine M.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 Review"

What do you like best?

It's CRM - Customer Relationship Management Software. The CRM in Bitrix24 provides a platform to organise and track interaction with potential or existing clients, partners, agents and other contacts. Bitrix24 CRM is also accessible on mobile with its mobile app. So you can find the information needed whilst on the move. Bitrix24 Mobile App CRM allows creation or editing of CRM entries and invoices directly from a mobile device. You can use the product catalogue, browse client records, and even make calls from mobile.

What do you dislike?

Some app integrations that are hard to add on Bitrix24. I cannot configure some apps like mailchimp. So I am not sure if this is on them or Bitrix24. Anyways, as long as the CRM works good.

Recommendations to others considering the product

I'd like the app integration to be easier to use. You can also add more apps that can be used on this platform.

What business problems are you solving with the product? What benefits have you realized?

Invoicing, timekeeping, company pulse or rating, forms, contact for clients, chat groups and calls. Improve task management. Sometimes the tasks with subtasks are hidden.

Bitrix24 review by Ruth U.
Ruth U.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 Review"

What do you like best?

-The searching tool is great. It helps a lot to find registered information previously organized by company or contact.

-The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).

-Easy integration with other systems to automate marketing campaigns (example: MailChimp).

-Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.

What do you dislike?

-Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).

-The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.

-The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.

Recommendations to others considering the product

If you are searching for the best CRM (Customer Relationship Management) solution. Than, I would suggest you to have a look for Bitrix24 as this is one of the best place to provide one with the best ever experience for themselves. Also, it is best known to be one of the best thing that you can ever use. Here are some of the things that makes it a good CRM Solution for oneself.

What business problems are you solving with the product? What benefits have you realized?

In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.

Bitrix24 review by Shaliah Ruth M.
Shaliah Ruth M.
Validated Reviewer
Verified Current User
Review Source

"Bitrix Review"

What do you like best?

-One platform for many solutions - CRM, project management, time management Project and TASK management tool really good.

-A lot of features. Free to use. Versatile and flexible A lot of integrations.

-Powerful and all in one project management and CRM solution.

-The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks.

What do you dislike?

-The cost is a major hindrance for most small organizations. The company could also improve on their customer support.

-All features are bundled together. There's no way to get CRM or project management separately.

-A bit complicated to get used to as user and admin.

Recommendations to others considering the product

Bitrix24 makes communications simple with social features such as comments and liking, and automated processes like notifications, assisted reporting, and subscriptions to groups or discussions. Moreover, it offers practical solutions to manage a company online.

What business problems are you solving with the product? What benefits have you realized?

Sales department uses the CRM solution, developers use specific PM tools, marketing department often has to use both. Then, there is a third solution for instant messaging, a fourth solution for intranet or HR needs, and a fifth – for the whole company’s knowledge base.

In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.

Bitrix24 review by Yaroslav K.
Yaroslav K.
Validated Reviewer
Verified Current User
Review Source

"Best CRM solution for a medium size corporation "

What do you like best?

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

What do you dislike?

*slow

Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems

Recommendations to others considering the product

*Define your workflows and then it would be very easy for you to implement them in the Bitrix24 CRM

What business problems are you solving with the product? What benefits have you realized?

In my team, we used Bitrix24 to work with new leads and organize work in sales department. Also, we are aiming to transfer all the processes there due to rich statistics and flexibility of the platform.

Bitrix24 review by Kelly Fabriana L.
Kelly Fabriana L.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 is one of the best tools for partner communication"

What do you like best?

Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ...

What do you dislike?

Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks

Recommendations to others considering the product

Thanks bitrix24 we can communicate more effectively with our clients, fulfill work tasks faster, optimizes the time and effort, adapts perfectly to our team and the needs of these.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients

Bitrix24 review by Lauren D.
Lauren D.
Validated Reviewer
Verified Current User
Review Source

"Workflow & Project Management Made Easy"

What do you like best?

The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well.

What do you dislike?

Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances.

Recommendations to others considering the product

It will be hard to find an all-in-one solution that is this robust!

What business problems are you solving with the product? What benefits have you realized?

This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion.

Bitrix24 review by Oleg G.
Oleg G.
Validated Reviewer
Verified Current User
Review Source

"1 year of troubles "

What do you like best?

Huge opportunities for customization, customization, integration with other services. Easy search for solutions to setup questions.

The ability to write letters directly from the system with the help of a binding of working mail.

The presence of an application for android. This helps to get access anywhere.

Activity Stream intranet center

Bulk email

Calendar sharing

Company structure

CRM

CRM reports

Daily planner

Email notifications

Extranet

File sharing and versioning

Instant messages

Photo albums

Project groups

Sales funnel

Simple access assignment

Tasks

Task reporting

Time management

User profiles

Workflow

What do you dislike?

Slow interface. A lot of unnecessary features and settings that do not disable

One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.

The presence of unnecessary tools in the work complicates navigation and the user's work in the system.

Additional functions require certain resources, but they are not used.

Recommendations to others considering the product

Not suitable for small companies because of their complexity. Ideal for manufacturing companies, for product management, production and sales cycles

What business problems are you solving with the product? What benefits have you realized?

Sales, customer management, the division of the customer base between managers. History of interaction

Improve Employee Engagement

Communicate with All Stakeholders Instantly

No Need for Multiple Applications

The Bitrix 24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

Bitrix24 review by Andrea L. Allen - L.
Andrea L. Allen - L.
Validated Reviewer
Verified Current User
Review Source

"Good Entry Level or Small Business CRM Substitute"

What do you like best?

Project Management. It has proven a very useful project management tool that I was able to share with team members across the company. The Chat, Workgroups and Activity Stream facilities are really useful. Not sure how robust the system would be as a CRM for a large corporate organisation though.

Data Inputting Form. The CRM Form creation tool is incredibly useful. I used it to create a way for my workers to forward the results of the data collation work they were doing for me. It works very well, and can be added to a webpage, or used as a standalone form.

What do you dislike?

The UI isn't the most user-friendly when you first log in, but it's worth taking the time to have a good look around and learn about all of the tools included. It just takes a while to learn it all, as it's not particularly intuitive.

Also, the reporting facilities and options are a little thin I think.

Though it's a small thing, I'm not loving the constant stream of notifications that comes through when that option is selected, though I do keep it on as I need some kind of reminder system. Though it can be useful, sometimes it's annoying in the way that the MS PaperClip (remember that?) used to be annoying.

Recommendations to others considering the product

Make sure that you set aside a couple of days to really explore all of the tools in the software. It's not easy to pick out all that it does as it's not really all that intuitive to use. But once you go and have a dig around, you'll find it's pretty powerful stuff.

What business problems are you solving with the product? What benefits have you realized?

Keeping in touch with globally dispersed team members whilst working on a data collation and management project.

Bitrix24 review by Mandar P.
Mandar P.
Validated Reviewer
Verified Current User
Review Source

"Best All in one Solution"

What do you like best?

Bitrix 24 has an intranet solution for all an internal communication within the organisation. Bitrix 24 has a CRM solution for customer support and Live chat solution too. Email support and Phone system for free and pay as you go model for a phone. and Basic pricing is good and cheaper.

What do you dislike?

Live chat is a bit longer and has over half of the website page should be smaller and crispy. Also Bitrix 24 sites beta should have a login form and domain to be integrated.

What business problems are you solving with the product? What benefits have you realized?

Same like for live chat but i can see that teams in Bitrix 24 work very hard and will improve there live chat look and feel

Bitrix24 review by Habitat for Humanity a.
Habitat for Humanity a.
Validated Reviewer
Verified Current User
Review Source

"Very efficient and easy to use"

What do you like best?

I use this program for my job and it is a great method of communication among my coworkers!

What do you dislike?

Sometimes the app crashes and is a bit slow to open.

Recommendations to others considering the product

The app is significantly easier to use than the website. The website can be a bit confusing when attempting to sign in. Apart from that, if one is looking for a program to help organize and increase communication among their coworkers please consider using this app. It fosters employee collaboration and communication and is very efficient and easy to manage.

What business problems are you solving with the product? What benefits have you realized?

If a coworker is going to be late or is unable to come into work, Bitrix24 is a great way to find someone to cover their shift or to communicate with fellow coworkers.

Bitrix24 review by Luciano G.
Luciano G.
Validated Reviewer
Verified Current User
Review Source

"Using Bitrix24"

What do you like best?

I really enjoy features like the integrated timeline and the option to share contents segregated by group. The search tool is also very useful and transform Bitrix24 in a real collaborative repository. CRM features are also interesting and useful to organize companies, contacts, history of activities, etc.

What do you dislike?

Sometimes the CRM features to manage sales funnel and deals are a bit confusing. The software is not 100% in portuguese and frequently there are updates that brings new terms in english (not yet translated). There was one specific event that made us disappointed: a free funcionality (where we used to register information) became part of the paid plan and simply was hidden from us (we lost our data).

Recommendations to others considering the product

Try it for free (do a pilot) before implementing.

What business problems are you solving with the product? What benefits have you realized?

We use Birtrix 24 as a content repositoty to promote collaboration and performance support, register the history of relationship with our customers and leads, register companies / contacts data, manage individual calendars, among other activities. It became an important internal network to share/seek knowledge and useful information.

Bitrix24 review by David P.
David P.
Validated Reviewer
Verified Current User
Review Source

"Excellent Features for an Affordable Price"

What do you like best?

The free account set up allows you to test multiple functions. As you needs increase you have the ability to integrate more options at affordable prices. The interface and ease of use are outstanding and easy to master. Free training is available via web and if you like more personalized training Bitrix24 provides these feature as well.

What do you dislike?

The number of features included at first could be overwhelming to integrate as a whole CRM solution. Customer service is mostly via email and you may have to wait a couple of days for a response.

Recommendations to others considering the product

This is a company that reinvests in improving functionality and features. Like any other CRM software, the learning curve may be initially taxing. Download a trial version, start using it, get training and fully implement when ready.

What business problems are you solving with the product? What benefits have you realized?

Project management, CRM and workgroup colaboration.

Bitrix24 review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Worst Customer support I've ever witnessed "

What do you like best?

My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money.

What do you dislike?

Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with.

Recommendations to others considering the product

Don't get involved with this company. As soon as they have your $$ you are on your own. Terrible service and literally lost thousands of dollars by a failing management

What business problems are you solving with the product? What benefits have you realized?

I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers.

!!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!!

Bitrix24 review by User
User
Validated Reviewer
Verified Current User
Review Source

"With bitrix everyone is on track"

What do you like best?

What I like the most in Bitrix is the possibility manage your work in a timeline like Gantt Diagram.

What do you dislike?

I want to see improvement in the way we communicate.

Recommendations to others considering the product

Nowadays to monitor and manage your computer project, bitrix24 is the best tool to use, it is web-based and you can install it on your tablet and smartphones. My experience with Bitrix24 while working for Atalou Microsystem as IT Manager is something to keep in mind, we were always aware of any projects and task of everyone in the company. In a kick-off meeting, everything is explained and available to you, even if we don't have the full outline of a project. With Bitrix 24, you know when a project supposed to star and finish. You know what is happening? You follow all the improvements of every step and all the process within that project and to who a task is assigned? You can also report to your stakeholders of the project because all the information you need is there in Bitrix24. All of the change within the course of a project are notified to your email with the user or the person accountable for a specific task.

What business problems are you solving with the product? What benefits have you realized?

Using bitrix24 is the best way to share everything with your colleague, you don't have to send email to remind a task to be done. We can use in real time while working out of office. Everyone is on board and tasks are assigned.

Bitrix24 review by Dallas C.
Dallas C.
Validated Reviewer
Review Source

"Flashy graphics for a reduced experience"

What do you like best?

Bitrix has a great way of organizing the social side of online-only team projects. The visual arrangement is quite interesting and the side bars are for the most part functional and easy to learn. Managing and editing deals and contacts is made easy by one-click editing and saving. Multiple key commands make navigation easy on the wrists, freeing them up for other activities. Notifications are loud and vibrant, ensuring a prompt response to the more urgent tasks. Assigning tasks is done via a user-assignation system, which makes it easy to stay accountable and on task.

What do you dislike?

Bitrix is riddled with whimsical graphics that smooth over the transitions from page to page. They ultimately slow down the experience and draw the eye away from the more critical business elements of the page. On top of that, helpful reminders reminiscent of 'clippy' show to block key functions of the page, making them hard to ignore and, at the end of the day, frustrating.

Recommendations to others considering the product

Be aware of its limits before becoming fully invested.

What business problems are you solving with the product? What benefits have you realized?

Bitrix helps me keep track of the multiple hundreds of calls and emails I send out cold every week, allowing me to keep the clients who are interested and warm up potential future clients. I can track personal interactions and ensure that every meeting is met with a perfect recollection of our entire interaction history.

Bitrix24 review by Steve L.
Steve L.
Validated Reviewer
Verified Current User
Review Source

"Review of Bitrix24 for Team collaboration"

What do you like best?

Bitrix24 has a very flexible pricing plan so it can grow as you expand, starting from a free version. It is a simple communications system and it can work in conjunction with Google docs for editing documents, even by people who don't have Microsoft office on their computer.

What do you dislike?

To date my experience with this software has been very positive for communications and collaborative editing, I'm not convinced yet about the project management side of things such as setting task deadlines with automated reminders. However every time I take the trouble to look more closely at its menus I find more functions. You have to get used to different titles for somethings - such as "workgroups" which I use for what I called "projects" in other software. But I soon got used to that and in some ways it makes more sense to call them workgroups anyway because it is about managing the people who deliver the project.

What business problems are you solving with the product? What benefits have you realized?

I work with an international team and this software allows us all to plan and deliver projects together. As a non-profit organisation it has enabled us to reduce overheads on basic communications so that we can use our resources more effectively.

Bitrix24 review by Helena Lyssa O.
Helena Lyssa O.
Validated Reviewer
Verified Current User
Review Source

"It's the best Collaboration Platform!"

What do you like best?

I like how easy it is to use. I remembered using it for the first time and knowing almost instinctively how to do things I want to do using the platform. When I do get confused, their Support Training Course is accessible and easily understandable.

And it's worth mentioning the quality of the video when you share your screen during a call. Better than any other tool I used!

What do you dislike?

There's absolutely nothing I dislike about Bitrix.

Recommendations to others considering the product

It's a great tool! I don't understand why it's not getting all the hype it deserves. Just give it a try and you won't regret it.

What business problems are you solving with the product? What benefits have you realized?

It helped improve team collaboration, communication, files storage, and task management.

Bitrix24 review by Carla S.
Carla S.
Validated Reviewer
Review Source

"Bitrix24 for the win!"

What do you like best?

I like how Bitrix 24 allows you to ask your co-workers for help. You can discuss plans and projects, and your co-workers can comment on what you post. I think it is a great program that allows everyone to get involved. Also, its a great way to allow help for those who have questions or would like feedback on what they are working on. I think Bitrix 24 allows communication in the office run smoothly and effectively.

What do you dislike?

I think Bitrix 24 might be a little overwhelming at first. I think once the business learns how to operate Bitrix 24, it is effective. However, there is training involved which is time consuming.

Recommendations to others considering the product

I would highly recommend this program! If you have the time to learn the program, then jump right in! Once you implement the program in your workplace, you will see your business running smoothly and effectively!

What business problems are you solving with the product? What benefits have you realized?

I think Bitrix 24 is solving task related problems. You can now keep track of tasks and projects, and know what is going on in the workflow. I think when a business is effectively working together and accomplishing tasks, then the business is growing and achieving. Also, Bitrix 24 allows you to plan meetings, even on your mobile device! This solves problems such as, not knowing when or where a meeting is taking place. Communication is key in running a business and Bitrix 24 allows this to run properly!

Bitrix24 review by Giuseppe M.
Giuseppe M.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 is a good CRM Solution"

What do you like best?

I like the fact that Bitrix24 has everything to start working right away, from an internal social network with video chat, project management, desktop/mobile clients and document collaboration.

For the basic tier you can start a team with 12 users with all the tools for project management for free. For a small businesses, that's likely enough to let your whole team start using it and collaborate in a project.

Most paid CRMs with free or basic plans only let you bring a couple users along, but not Bitrix24.

What do you dislike?

There are some aspets I think need some work:

-Better reporting options.

-Friendly integration with other services.

-Unable to be used on Windows phone.

-Only a few apps available in the marketplace and most of them do not add value to the app.

-Support only available in English.

-Intuitive UI and better UX.

Recommendations to others considering the product

Be prepared to upgrade, because the free version is not enough if you have a larger team.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 is a nice solution providing great usability and plenty of features.

We use Bitrix24's as a project management and social network to work with our team across several countries. We tried it as an alternative to run our whole company from one place.

File sharing and daily meetings were the main tools we used to work with our sprints (Scrum), using bitrix for our status meetings and project progress.

On the CRM side, we found a full-featured CRM that let us manage our contacts, automatically email them or call them right from our dashboard, and even send out invoices.

Bitrix24 review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 just works"

What do you like best?

At $39 a month it is cheaper than the alternatives. I love the ability to easily implement qr codes for things.

Bitrix24 is a free collaborative tool available for up to 12 users.

Both iOS and Android apps are also free.

In paid plans, you do not have to pay for a separate user but for additional disk space and some optional features.

Bitrix24 offers virtual telephone calling

The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks

Company services include employee directory, task and work time reporting, absence chart, and visual structure

Time management tools include check-in/out feature, regular work reports, and daily planner.

What do you dislike?

Some of the older employees have problems using it but they seem to adapt quickly

Recommendations to others considering the product

If you roll it out slowly your employees will love it.

What business problems are you solving with the product? What benefits have you realized?

Improves employee engagement, allows you to communicate quickly, and eliminates the need for multiple programs.

Bitrix24 review by Boris Nicolas E.
Boris Nicolas E.
Validated Reviewer
Verified Current User
Review Source

"in my opinion the best for free"

What do you like best?

That it offers a lot and no subscription or payment necessary. It offers a lot of option. I am using it for myself and there are no limitations in contacts, tasks, etc... I have tried a lot of other apps and their free versions, and all are useless because of limitations in contacts, tasks, no subtasks, etc...

What do you dislike?

the app is not good, should be done simplier and easier to find everything. Also lack of integration with apps like IFTTT.

Recommendations to others considering the product

it's worth trying. Hope they keep up the good work.

What business problems are you solving with the product? What benefits have you realized?

I'm a project manager with a lot of different projects. So I'd like to have all the tasks and procedures in one app so that it will automaticly remind me for the next step. So far I'm still in the building process to make it all work fine.

Bitrix24 review by Matt D.
Matt D.
Validated Reviewer
Review Source

"Big bang for the buck, tough for support"

What do you like best?

Compared to most other similar applications, this offers an extensive array of feature sets and abilities. The fact that this will integrate with VOIP services is wonderful, but getting the software to integrate will take considerable amount of time and cost.

What do you dislike?

The customer support is lacking at best. The company is based in Russia, and your "chat sessions" will be mostly comprised of them referring you to a link, which won't answer your question. There have been times where the system proved unreliable or just lost tasks altogether, which is NOT an option that we are willing to accept on any level with any software. We were told we need to hire a software support company that will make these changes for us, but this is neither something that Birtrix does directly and normally is comprised of another company based out of the U.S., which adds to the language barrier.

Recommendations to others considering the product

The little things are what are most annoying to us. You cannot have a task with a deadline of the last day of the month, only a specific day of the month - how tough could this be to perform?

What business problems are you solving with the product? What benefits have you realized?

Making sure that our workflow processes don't fall through the cracks for our customers. We are able to quickly identify areas where job processes are bottle necking and help us create internal checks and balances to address those slow-downs in our business to better the experience with our customers.

Bitrix24 review by Mark B.
Mark B.
Validated Reviewer
Review Source

"Fully Loaded yet Cheaper Option"

What do you like best?

Bitrix is fully loaded and a great choice.

Lots of versatility.

If you need it to do something, it probably can.

Simplistic.

Easy to use.

Not much of a learning curve.

What do you dislike?

Lots of features, but not much depth in them.

Lacks good Drive (Google, Drop, etc) integration. It works to an extent, but doesn't allow folder uploads or anything of the sort. Hard to run everything off of it.

Recommendations to others considering the product

Be sure to delve into all of the features before choosing. It may not be as deep as you would like.

What business problems are you solving with the product? What benefits have you realized?

Bitrix was a much cheaper solution than the others for our business. It was either free or very low-cost for what we needed. It solved our communication and project management issues as well as cost.

Bitrix24 review by Arnie S.
Arnie S.
Validated Reviewer
Review Source

"Warning! They will delete your data for inactivity with barely any warning."

What do you like best?

It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

What do you dislike?

The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement.

The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

Recommendations to others considering the product

Don't use it. Having data deleted after only 6 weeks of inactivity & with little warning is not something you want to experience in your business life.

What business problems are you solving with the product? What benefits have you realized?

None. They unfortunately created more problems than they solved.

Bitrix24 review by Charlotte S.
Charlotte S.
Validated Reviewer
Review Source

"Great project planner tool. "

What do you like best?

This software is so much more than a project planner tool, I believe that it'd be a very good 'entry' level CRM. However, I just use the one functionality of Bitrix24, which is the project/task planner. I discovered it whilst trying to find free to use Gant Chart software and this perfectly fits the bill! It's a great platform for colleagues and teams to come together and collaborate on work.

What do you dislike?

You get alot of notifications from this platform - I have had to turn mine off as they were becoming quite spammy.

Recommendations to others considering the product

This depends on the reasons for using it? It seems to offer a full suite of products - suitable to manage a smallish database of contacts with regards to using it as a CRM - it is fairly easy to use and I doubt it would take long to get up and running. For our purposes, it works as a good project management/planning tool.

What business problems are you solving with the product? What benefits have you realized?

Collaboration and management of multiple ongoing projects. Bitrix helps me to juggle a lot of projects at once and help keep me and my team on track with deadlines and ensures that interdependent tasks also do not get forgotten about.

Bitrix24 review by James H.
James H.
Validated Reviewer
Verified Current User
Review Source

"Simple to use, and a good start for a small business"

What do you like best?

Good reports and funnel diagrams etc, good for checking progress of deals both historic and ongoing. The blog section is good for team-building and general updates.

What do you dislike?

Little opportunity for automation - in a way, functions more as an address book.

Recommendations to others considering the product

Be disciplined and instruct yourself fully on how to use the product before implementing - technical support is not brilliant, and a lot of it is do-it-yourself.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of potential deals, prospects, and leads that otherwise would be lost.

Bitrix24 review by Werner S.
Werner S.
Validated Reviewer
Verified Current User
Review Source

"Your One-Stop CRM Sorted!"

What do you like best?

This software covers not just basic CRM but also lead management and email marketing integration and even some automation.

What do you dislike?

My main concern with this software is that its massive array of functions can be overwhelming for first-time users.

Recommendations to others considering the product

In the beginning, this software can be a bit overwhelming...Take the necessary time to learn it and this software will really become the last CRM that you will need! Try not to want to learn everything in one day...It will only confuse you!

What business problems are you solving with the product? What benefits have you realized?

Lead management and marketing

Bitrix24 review by Jillyn D.
Jillyn D.
Validated Reviewer
Verified Current User
Review Source

"Amazing platform!"

What do you like best?

Bitrix does nearly everything. I love the desktop and mobile phone apps that allow me to chat and video conference with my distributed team. It keeps us in sync even though we're spread across the country.

What do you dislike?

The interface still looks like something from early 2000, which make using the tool less enjoyable.

I wish there were a configurable dashboard so each user could show what's most important to them when they log in. More linkage with other software and automated workflows would be really handy too.

Recommendations to others considering the product

Try it! They have a very robust, free, cloud-hosted version that will give you a clear picture of how the tool will fit into your business. If you're working with a team that isn't co-located, Bitrix24 is tough to beat at any price, and pretty much impossible to top for free!

What business problems are you solving with the product? What benefits have you realized?

Bitrix makes managing and tracking a distributed team much easier. It also make it easier to feel like a real team, because we can all talk to eachother whenever we're online. I really can't say enough great things about Bitrix24.

Bitrix24 review by Andrew D.
Andrew D.
Validated Reviewer
Verified Current User
Review Source

"Complex and powerful"

What do you like best?

Well, it's pretty tough on where to actually start, this product does essentially everything. But, in some cases that can be good and bad. Some CRM and loaded software packages can get a little overwhelming and I feel like Bitrix24 is on the cusp of that happening.

What do you dislike?

There is just so much happening at any given time when you are using this software that it can be hard to manage sometimes. There are seemingly 2000 options on the left nav and being from the UX/UI world, that can be a little daunting at times.

Recommendations to others considering the product

If you are going to use this product then make sure to give it a fair go. Don't just try it and then jump ship. Poke around and make sure this is or isn't a good fit for your company.

What business problems are you solving with the product? What benefits have you realized?

I am solving the issues of team collaboration as well as communication. This platform allows you to do many thing, even make phone and video calls through it which is great. Like I mentioned before. It essentially allows you to do anything.

Bitrix24 review by Ashley S.
Ashley S.
Validated Reviewer
Review Source

"Big Bang... not just a theory"

What do you like best?

Bitrix24 is a very comprehensive solution, offering virtually every feature that a small business thinks they need and many that they haven't yet imagined.

What do you dislike?

There may be more bang than the buck really needs. A surplus of features on a dated user interface can lead to a confusing and frustrating experience.

Recommendations to others considering the product

Be careful about biting off too much. The price point is phenomenal, but the system can really overwhelm you, making you feel like there is more you should be doing than may be appropriate to your business. Spend time really understanding your needs before diving into this software.

What business problems are you solving with the product? What benefits have you realized?

We looked to Bitrix for a CRM solution. It met every need we could have imagined, except for the need for a manageable solution that didn't overwhelm the team.

Bitrix24 review by Victor S.
Victor S.
Validated Reviewer
Verified Current User
Review Source

"Bitrix, Excelente produto para auxiliar na gestão de tarefas de sua equipe."

What do you like best?

Da organização das tarefas, é bem completo e de fácil gestão. A tarefa pode ser subdividida, pode ter checklist, pode ser acompanhada por um gráfico de gantt.

Neste ponto o produto é um dos melhores que já testei e usei.

What do you dislike?

Gostaria que o produto tivesse uma lista de tarefas de modelo, para ser aplicada em alguns processos.

Sem tê-los que criar novamente a cada nova distribuição para um agente da equipe.

Isso seria fundamental.

Recommendations to others considering the product

Existem muitas outras áreas no produto que não foram exploradas por nossa empresa, como a área comercial do produto (CRM), e fluxo de trabalho,

What business problems are you solving with the product? What benefits have you realized?

Quantificar os processos em execução e acompanhar sua execução.

Outra grande ajuda que o produto trouxe, foi uma maior retenção dos conhecimentos através da rede social, criada dentro do ambiente, onde podemos compartilhar artigos e realizar algumas reflexões sobre os mesmos e melhor os processos.

Bitrix24 review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"So-So"

What do you like best?

It's fantastic software. It does a great job of process management. It has deep functionality and many features that we don't use now but may grow into.

What do you dislike?

We are using self hosted on an amazon instance. We are using the bitrix supplied image. We had lots of issues getting things to work. It was not an "out of the box" experience at all. Jabber chat doesn't work. Contacted support and was told, "yeah, jabber will be phased out - you should use the downloadable bitrix app that has a chat client in it."

for over half of our users the desktop client will not stay logged in longer than a minute or two.

We have abandoned bitrix chat and have gone back to our old chat client as a result.

When googling for error messages and problems with Bitrix, 99% of the results will be in russian and will still be difficult to read after google translate is used.

Recommendations to others considering the product

Consider the cloud option - it will alleviate a lot of pain in implementation

What business problems are you solving with the product? What benefits have you realized?

We have documented most of our business processes and are using automated workflows for most of them. This has allowed for delegation of responsibilities and has freed up managerial time.

Bitrix24 review by Newman V.
Newman V.
Validated Reviewer
Verified Current User
Review Source

"Bitrix24 keeps getting better"

What do you like best?

Bitrix24 is really free, it is always getting better, easy to use, friendly and powerful.

What do you dislike?

So far, I like everything about Bitrix24.

Recommendations to others considering the product

Give it a try. We have tried Podio (excellent product), WorkBooks.com (also a very powerful product that we are still using for other business) and Bitrix24. Bitrix24 will give you the fastest start.

What business problems are you solving with the product? What benefits have you realized?

We are using Bitrix24 as CRM, Project and Task Manager and more recently, for quotes and invoices.

Bitrix24 review by Administrator in Business Supplies and Equipment
Administrator in Business Supplies and Equipment
Validated Reviewer
Verified Current User
Review Source

"EXCELLENT CRM for small businesses"

What do you like best?

I used this CRM and SMS and call management at first glance it was a complicated program, i feel now its great and i am very satisfied with Bitrix24 , especially with the quality and free program.. its free i think thats the added value for such section

What do you dislike?

I think the should add a button where you can skip the entire toturials for the CRM management , fairly its great program with excellent integration , once i tried it was a simple problem with the integration with facebook leads i think they should add a

Recommendations to others considering the product

Try this first its the best

What business problems are you solving with the product? What benefits have you realized?

They solved a problem for startups and small business , where can go and register for free ....

Bitrix24 review by Marco Marcello M.
Marco Marcello M.
Validated Reviewer
Verified Current User
Review Source

"The heart of our daily work"

What do you like best?

The task control, assignment, ACL and time tracking, also the supervission features; projects management and groups.

What do you dislike?

Is complicated, people get lost very easily, the filters help but need improvements.

Recommendations to others considering the product

Is a very good choice, needs comitment and discipline, but it´s worth it.

What business problems are you solving with the product? What benefits have you realized?

Task assignments, work and efort control, rastreability, comunication and colaboration, also supervision.

We also use de CRM features of Bitrix.

Bitrix24 review by Arian H.
Arian H.
Validated Reviewer
Review Source

"Review"

What do you like best?

Easy set up and onboarding, I really enjoy that. It has a large online based community which works well with my company. I like how I don't need to use MS office with it. and that there is an app.

What do you dislike?

I find it highly expensive, which makes it difficult for me to not view other alternatives. I also find it difficult to ask for tech support. It's not always easy to understand and comprehend its available options. Sometimes tricky to use.

Recommendations to others considering the product

Overall good useage.

What business problems are you solving with the product? What benefits have you realized?

No problems. Great benefits overall.

Bitrix24 review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Very Useful"

What do you like best?

Bitrix has made communicating with our teammates in or out of the office a breeze. We are able to send announcements, assign tasks, check employees productivity rate and much much more. The activity stream and tasks workspace are my favorite features.

The activity stream is very similar to Facebook so it makes sharing easy and users are able to read information as it comes through the stream.

The ability to assign tasks, make them repeatable and add viewers makes our lives so much easier. Never before has it been so easy to follow the life of a task to completion.

What do you dislike?

The only thing I dislike is that they have been offline a few times this last month. Their support is great about communicating with us, but when we aren't able to jump into the platform as a company that often telecommutes it's a hinderance.

Recommendations to others considering the product

Take a demo. Ask for additional support after you implement. There are endless features that you could be using!

What business problems are you solving with the product? What benefits have you realized?

Communication these days has changed because users want to communicate via social media or email. Face-to-face interaction has drastically decreased. That's where Bitrix comes in! Even when we are in the office we prefer to communicate through Bitrix instead of running into someones office.

Being an office that often telecommutes it's vital to our company to have a platform that allows us to communicate without email. There are so many times that things get lost in an inbox, but Bitrix makes up for this.

Bitrix24 review by Esteban C.
Esteban C.
Validated Reviewer
Verified Current User
Review Source

"Great product for Small Business"

What do you like best?

How it lets you manage everything, from Lead Generation, managing the whole Sales Funnel. Communication between coworkers, Project Management. Everything you need to make your company go to the next level at a really accesible price. If it does not have an option to do something, you can always integrate that.

What do you dislike?

It could work better with the amount of notifications and email. Also sometimes the server has some connectivity issues.

Recommendations to others considering the product

If it covers your needs, give it a try. It worked perfectly for us. It lets you make everything you are doing a lot better.and faster. its a great product

What business problems are you solving with the product? What benefits have you realized?

We are able to manage everything, it lets us do everything at one place. We dont have to work in 5 or 6 different softwares. We can do it all in the same place. From email, chat between coworkers, schedules, projects, sales, everything.

Bitrix24 review by Edo M.
Edo M.
Validated Reviewer
Verified Current User
Review Source

"Our experience with Bitrix 24 - SME"

What do you like best?

Practical design, some technical solutions, scalable use, simplicity in using. Also speed of server is very good (compared to some other web solutions). CRM forms are interesting but still in evaluation.

What do you dislike?

CRM is not on the level, comunication history especially. Setings can be perhaps better solved.

Administration sometimes can be painfull.

Recommendations to others considering the product

Must try. Very fast web solution.

What business problems are you solving with the product? What benefits have you realized?

Internal team coordination is important part of my job as our team is diplaced in several cities with prospective to go international. Same problem is with our clients. It was a fast, cheap and simple solution to our problems

Bitrix24 review by Vitali K.
Vitali K.
Validated Reviewer
Verified Current User
Review Source

"All in one! Sales, marketing and project management!"

What do you like best?

Very rich functional:

- Tasks

- Transactions

- Customers

- Projects

- Advertising companies and mailing list

What do you dislike?

It is necessary to get used to the interface

It is difficult to understand

Overloaded

Recommendations to others considering the product

The company is moving in the right direction

There are new functions and new ways to automate business

What business problems are you solving with the product? What benefits have you realized?

Sales management

Business Automation

Bitrix24 review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"CRM and Team Share All In One"

What do you like best?

It can replace your CRM and it has team collaboration.

What do you dislike?

Nothing bad just preferences really. Sharing images inside of posts was a little clunky but it wasn't a deterrent. You can get that way about software, especially when you've used other solutions. Oh man, you can't (insert minor inconvenience here) like you can with (insert other product here). Aside from that Bitrix is very well thought out.

Recommendations to others considering the product

If you're a new startup, I'd say look at Bitrix before you select a separate CRM and collaboration tool. But if you already using other products, you may find it hard to switch to Bitrix from a current system.

What business problems are you solving with the product? What benefits have you realized?

We initially got Bitrix with the aspiration of replacing Salesforce with the Bitrix CRM functionality. Then we realized how difficult that would be and the sales data that might be lost. So instead we used it as a replacement for Trello.

Bitrix24 review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Comprehensive task management"

What do you like best?

Bitrix24 allows me to assign tasks to myself and my staff for completion. I can monitor due dates for all and the visual tracker makes it easy for us to keep up with pending tasks.

What do you dislike?

It's powerful but almost too powerful sometimes. There are many advanced features that we have to tweak to get assigned tasks to show up as we wish.

Recommendations to others considering the product

This is an execrations task management software. I recommend for small to medium size groups.

What business problems are you solving with the product? What benefits have you realized?

Bitrix24 has given us a single place to keep all of our one time and recurring tasks and has improved productivity during periods of turnover.

Bitrix24 review by Eimantas B.
Eimantas B.
Validated Reviewer
Verified Current User
Review Source

"At this moment we believe that Bitrix24 is the best platform."

What do you like best?

Bitrix is CRM where we have the tasks, companies, contacts, DRIVE, ability to quickly communicate, even a cellphone in ONE PLACE. As we used other platforms before, none of them had so many functions to use.

What do you dislike?

- I wish I we would use a calendar all the time but after few times of attempts it still didn't became a place where we schedule all tasks our ours.

- I don't know where is the problem but we never see what is happening on the wall, f.e. if someone writes something, no one spots that and reacts either.

- We believe that "start execution" function is not needed at all, because none of us have the time to push the button when starting/pausing/finishing, because we have ten of different tasks to do each day.

Recommendations to others considering the product

At least what can you do is just try. I saw that companies with 100+ employee were using this system, so i believe it means something.

What business problems are you solving with the product? What benefits have you realized?

If we are talking in general our B2B company provides advertisement services starting from brand works to web solutions for all our clients based in Lithuania and abroad. Bitrix24 is the main tool of our company communication which helps to delegate and track our projects. The major benefit we have realized while using Bitrix24 is having everything in the same place.

Bitrix24 review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"A very nice UI and UX, quality software"

What do you like best?

I like its project management, time management, document management, and tasking in a social-style environment that includes content sharing, instant messaging, commenting, liking, and user profiles among other components.

What do you dislike?

Brower loading is quite high. Takes time to load system. Also, lots of configuration required. Hard for small size company like me to pick and use.

Recommendations to others considering the product

Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget

What business problems are you solving with the product? What benefits have you realized?

The ability to scale into different functional areas as our company grows. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Bitrix24 review by Administrator
Administrator
Validated Reviewer
Review Source

"One tool for the entire company!"

What do you like best?

The best part of the tool is that you can handle all company with one tool, you have chat for the company for core team and for externals or freelancers plus, that you can have a track of all your clientes, you a way to storage all the data (files, pictures, email, etc), you can create a private chat rooms, business conversations, for me it´s a great tool and the best is that you can see everything in web, desktop and mobile (iOS & android)

What do you dislike?

The gantt graph is not a real useful when all your team work with scrum or kanban so if you can change this that can be amazing

Recommendations to others considering the product

I think that if you use kanban or gantt is OK for if not , try another tool for your task management but for all the stuff of a business is OK

What business problems are you solving with the product? What benefits have you realized?

Well the 80% of the organization and management business problems

Bitrix24 review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"It is a platform that has several tools for project management"

What do you like best?

The possibility of having control of the project, crn, calendar, tasks in a single platform, and that everything is centralized in the cloud is not necessary to install anything. You can share the work with other colleagues in the office

What do you dislike?

The project management part is basic, it does not have budgets report of business intelligences, projections in relation to deviations

What business problems are you solving with the product? What benefits have you realized?

It is functional for small and non-complex projects, where you do not have many activities or tasks to control, and you need to share the information with other people.

Kate from G2 Crowd

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