What do you like best?
We were able to drop Quickbooks and our CRM integration and move to a single database that handles all CRM functions, and exceeds by far QB capabilities on managing our company. The fact that we can now access a cloud environment and do our accounting, inventory control, CRM, vendor relations, billing, and even run the back-end of our eCommerce website made this package an easy choice for us. We reviewed software for months - Netsuite, Acumatica, Sage, Microsoft...while we could get them to do what we wanted (a few better than others), it would have come with enormous implementation costs and a cost to operate 2-3x over our budget. They are not aimed at a smaller yet growing company of less than 50 users. Bizautomation fits exactly what we need, it's priced excatly where we need it to be, and being that they are a smaller company you get direct access to developers and engineers to discuss your needs. That is unheard of with other packages.
What do you dislike?
The projects module could use some easier manipulation of adding time and expense for employee hours. This is not a show stopper for us.
I'd very much like to see integrated payroll and would pay accordingly for it. If not integrated, at least an integration to Paychex or similar.
Recommendations to others considering the product
Have time to invest in implementing. It is not difficult. Make sure you clean up your existing inventory / parts list. Spend the time going through your data to make the import clean. It is not difficult, but you will need to understand MS Excel and understand what you are looking at.
If you are going to use the eCommerce - select a template you like, and have ideas on how you want your site to look. They will work with you to accomplish it. Be careful in the ecommerce module - you can trash it easily if you are not careful. I would suggest copying all the code onto notepad before making edits in case you make a mistake.
It takes a little time to get used to, but once you do, you'll love it.
What business problems are you solving with the product? What benefits have you realized?
Cloud access - our accountants can now have access to our data without backing up and sending, or making "accountant copies".. Edits can be done in realtime.
Inventory is linked to the ecommerce site. Before Bizauto we used BigCommerce (which is a good product) but we had no good link between our accounting and Bigcommerce. There are connectors, but we end up with too many databases and too much room for error.
Our previous CRM system (which is also a good product) has a connector to Quickbooks that works marginally well, but has caused errors to our file that will take many hours to fix.
Quickbooks On-Premise Enterprise was at minimum what we needed. Quickbooks online would have not worked for us. We needed real cloud access, and all-in-one database. That is exactly what we got with bizautomation.