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BlackLine

BlackLine

4.3
(223 reviews)

Automates financial close processes to help improve controls for accounting, finance, audit, and compliance staff.

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BlackLine review by Lesley S.
Lesley S.
Validated Reviewer
Verified Current User
Review Source

"Excellent tool for streamlining account reconciliations"

What do you like best?

System has the functionalities that enables the user/approvers/reviewers to see the details of an account reconciliation. There is no shortage of comment boxes/text fields where you can add documentation to substantiate the reconciliation. In addition, the reporting tool is very useful as you can generate standard reports or even create custom reports (for all modules that you implement, not just the account reconciliation module) according to one's requirements. Recently they implemented a new homepage where you can see a dashboard with the completion status of the account reconciliations. Lastly, the tool is very easy to use and navigate, and their customer support is very prompt at responding/addressing issues.

What do you dislike?

When we deployed the system, the training materials or customer success demos are far too general. Sometimes a customer does not know what other functionalities that they system is capable of and the training materials can be enhanced to include more details. You'd have to be a little bit more resourceful and patient to look for these mentions of special functionalities in their BlackLine community.

What business problems are you solving with the product? What benefits have you realized?

BlackLine enabled our company to streamline account reconciliations to comply with our company policy. Additionally, the system enabled us to have a lot more visibility on the nature, aging, etc. and detect any misstatements or items that should have been written off after a certain period, and even use the tool to pinpoint the individuals that need to take action.

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BlackLine review by Tricia D.
Tricia D.
Validated Reviewer
Verified Current User
Review Source

"BlackLine Recons & Tasks Product Review"

What do you like best?

All documents can be saved in one spot and approval trail for management and auditors. Ability to delegate work and monitor status of recons and tasks completion. Reporting has greatly improved and very flexible and easy to you use. BlackLine support are very friendly and useful and available when you need them with good follow-up and tracking system.

What do you dislike?

Updates to BlackLine that do not work well or at all with our entity structure on our instance of BlackLine. Blackline conference around new products and does not spend time on older products like reconciliatioins and tasks. Would like to see more about how to improve current process being used and find more efficiencies for specific clients. Maybe annual assessments with BlackLine to review our current processes and configuration and provide suggestion for streamlining our BlackLIne procedures.

Recommendations to others considering the product

know each product throughly before adding new products and make BlackLine Support team your friend

What business problems are you solving with the product? What benefits have you realized?

Audit trail, document storage, history of reconciliations, preparer/approver process flow, roles that fit the user's needs, administrator screens useful and when well documented, are help document the specific configuration set up when implemented and BlackLine U online training is excellent and updated frequently.

What Financial Close solution do you use?

Thanks for letting us know!
BlackLine review by James  W.
James W.
Validated Reviewer
Verified Current User
Review Source

"Great Team behind some great software "

What do you like best?

Blackline is a great tool for managing finances and account across the business, it has a number of features that really help save time and makes sure you stay on top of things but for me, the best thing about it is Blacklines commitment to constantly update and develop it to be the best it can be. They are willing to work with you to help you get the most out of the program and the support they provide is excellent. Any problems are resolved incredibly quickly.

My favorite aspect of the actual program is easy it is to access the information you need within it. This has really helped save a lot of time across multiple teams, once you have input the information you can access it again, in the cloud, whenever you need to. This means so much time is saved as access requests are no longer needed and people can gain the information or documents they need for an account they are managing quickly

What do you dislike?

Any issues I have had with the program have been sorted out incredibly quickly, Blackline have been great in developing the product to the point where I have no issues or dislikes at all.

Recommendations to others considering the product

If you are looking to allow teams to complete some of their own accounts and auditing this is a great tool to make sure it is done correctly and quickly.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide a company-wide account finance and audit tool that anyone can use, we can store information and create automated audit on accounts. Saving a lot of time and money.

BlackLine review by Daniel K.
Daniel K.
Validated Reviewer
Verified Current User
Review Source

"A Great Tool And Even More Powerful Then You May Realize"

What do you like best?

The ability to work with BlackLine to develop a solution that works best for us

What do you dislike?

Nothing that I can really say we dislike

Recommendations to others considering the product

If you are looking for a program that will meet and even exceed your needs BlackLine is it. They are always willing to go the extra mile to make sure they are meeting your needs.

What business problems are you solving with the product? What benefits have you realized?

The ability to have a financial software that allows us to integrate all aspects of our financial reporting process, and make the process more controlled than it previously was. We have realized many benefits using BlackLine from having recons that now actually represent what truly makes up the account balances, to having recons that are now fully "locked down" after they are certified. As well as the ability to post journals directly through BlackLine and attach the journal directly to line items on the recons. BlackLine even worked with us to develop an "outside the box" solution when it came to our journal process for approvals. We have seen a significant pick up in the quality of recs and other aspects of our financial work since coming to BlackLIne

BlackLine review by Susanna M.
Susanna M.
Validated Reviewer
Verified Current User
Review Source

"Continuous Accounting without the paper!"

What do you like best?

One stop shopping package where you can enhance controls while reducing that month end close. BlackLine's central repository provides excellent support for your internal compliance and external auditors. The streamlining of tools available to you and support from BlackLine experts make it an easy decision to transition and join this journey

What do you dislike?

Absolutely nothing! While everyone has a "wish list" or "wish we had that"- BlackLine is online one click away to review and respond quickly to your product needs and feedback.

Recommendations to others considering the product

This tool is State of the Art and worth the investment. The entire month end close and Corp management tools are available in this continuous accounting platform. Reduce your month end close, as we did, from 5-6 days to a 2 day close-

What business problems are you solving with the product? What benefits have you realized?

Centralized desk top procedures- this was important to implement cross training opportunities for our employees. Use of Groupings and auto certification allowed us to reduce our manual reconciliations by 72% globally.

BlackLine review by Ryan B.
Ryan B.
Validated Reviewer
Verified Current User
Review Source

"Recent Implementation Transitioning to the Optimization Phase"

What do you like best?

Blackline is a powerful platform whose administration and implementation is 99% contained within the accounting and finance team. The platform is nimble and very user-friendly. Blackline provides many tools to put the true power into the hands of the users. Efficiency gains become low hanging fruit and new applications of the various tools and modules can be tested and applied constantly.

What do you dislike?

Like any new tool or system, user adoption is the main hurdle, which is only partially in the control of Blackline. There was some opportunity for improvement regarding the group training we put on with the help of our implementation consultant to drive more engagement. Also, like any software, user recommended changes/bug fixes are never implemented fast enough to the production environment.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of not having a central repository for account reconciliations as well as corresponding documentation and support. We also now have a central source for close status reporting. We have also creating variance reporting in order to fulfill External Audit requests. Next, we will be trying to reduce the amount of time spent reconciling subledger systems through the use of transaction matching.

BlackLine review by Beth B.
Beth B.
Validated Reviewer
Verified Current User
Review Source

"Bring calm to your close chaos!"

What do you like best?

Consistency and Transparency! Blackline is the platform that can drive more meaningful reconciliations - not roll forwards! Bringing calm from the chaos - 1,000 line close task list that didn't help management see and understand the progress being made. Having the repository for policies and procedures, all in one place is a huge plus.

What do you dislike?

Haven't found something to dislike yet per se. Blackline partners with third party implementation groups - would love to see that team brought in-house for one-stop shopping!

Recommendations to others considering the product

Blackline is focused on user experience. Very logical and user friendly. Truly brings calm to a chaotic close cycle with full visibility - hours and hours of time savings and so much more value added in the reconciliations - a great platform to guide users to creating a more meaningful, value added exercise.

What business problems are you solving with the product? What benefits have you realized?

Shorten the close process. Gain transparency across our global locations. In my previous experience, we realized cleaner, shorter close cycles, and more robust reconciliations. I anticipate the same benefits with this implementation.

BlackLine review by Pablo B.
Pablo B.
Validated Reviewer
Verified Current User
Review Source

"Excellent level of control"

What do you like best?

Finally we have full visibility of all the accounts in the company. We know who is responsible to reconcile each account and ensure that each account has a person assigned to it.

It was a major internal control issue and the auditors had an easy time finding problems, now the audit reports are clean.

What do you dislike?

I wish when approving Tasks, there is a button "Certify and Next", just like the Accounts have.

Recommendations to others considering the product

You need to understanding your internal Accounting structure very well in order to make the transition to BlackLine. The initial learning curve is hard, but once you cross that bridge BlackLine is simple to manage.

What business problems are you solving with the product? What benefits have you realized?

Electronic records is the best and strongest selling point for BlackLine. No more messy paper reconciliations, missing approvals, missing supporting documentation, missing reconciliations altogether.

BlackLine review by Josh C.
Josh C.
Validated Reviewer
Review Source

"BlackLine"

What do you like best?

BlackLine's focus on making continuous enhancements to platform - adding new features and functionality.

Both the customer success and support teams have been great partners in helping us maximize the benefits we receive from the platform. Additionally, the platform is built in a way that allows business (accounting) users to control their own destiny with very minimal IT support.

What do you dislike?

While I like the reporting current capabilities within BlackLine, there are still some reporting features we would like added - in particular for the Transaction Matching product. Relative-date filtering is at the top of the list. Another is incorporating "if" statements into the filtering capabilities.

Recommendations to others considering the product

BlackLine is a great partner. They are positioning themselves to provide strategic leadership to their customers for implementing best practices for the record to report process.

What business problems are you solving with the product? What benefits have you realized?

We automate and manage exceptions handling for many large-volume transaction flows, such as sales collection validation, cash handling/banking, and payables functions. We have increased our rate of automatic matches because of the flexibility to manage and add matching rules. The matching module makes it easy to set up new matching capabilities, which is allowing us to validate additional transaction flows at a more granular level.

BlackLine review by Efrain R.
Efrain R.
Validated Reviewer
Verified Current User
Review Source

"Transparency and Automation driven tool "

What do you like best?

Process automation minimizing errors from users. Standardization of reconciliation processes for the entire organization. Visibility and transparency of the financial information to research and report financial data for shareholders and auditors. Blackline allows our internal and external auditors access the reconciliations minimizing emails and requests.

What do you dislike?

Application designed best for Enterprise Resource Planning (ERP). Not having an ERP in place limit the amount of automated processes to be implemented.

Recommendations to others considering the product

Recommended to have an ERP for better results

What business problems are you solving with the product? What benefits have you realized?

Having visibility of the financial data, accountants are able to research and resolve financial errors. Automation minimizing manual intervention from users and saving time. Standardization of the reconciliation process based on the company's policy has been a major improvement in our company.

BlackLine review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Transparency at its finest!"

What do you like best?

We are currently using BlackLine Account Reconciliations and BlackLine Task Manager. Both have allowed our company the opportunity for consistency and transparency. We can more easily determine if our reconciliations and accounts are being maintained consistent with our company policies. As we have users all over the US, it is a great 'one-stop-shop' in verifying the status of all recs and tasks. BlackLine also allows our auditors (both internal and external) view-able access... which saves time all around.

What do you dislike?

It took time to get it set up properly, but that's to be expected of any project of this magnitude

What business problems are you solving with the product? What benefits have you realized?

BlackLine has allowed us to have all account reconciliations in ONE area in one consistent format... In the past, recs were saved all over the network in a variety of formats.

In the past, we would spend much time providing information to our auditors... now it is all viewable to them in BlackLine

BlackLine review by Bradley C.
Bradley C.
Validated Reviewer
Verified Current User
Review Source

"Always in the Know"

What do you like best?

The live time tracking and reporting. Standardization of our recons and ability to hold staff accountable for their tasks. Great repository for one stop shopping of information.

What do you dislike?

The variance rule setups and flexibility.

Recommendations to others considering the product

Go to their conference, drop-ins or user groups. There is a great community to help you determine if this is your best solution. And you don't have to be active to attend these.

What business problems are you solving with the product? What benefits have you realized?

We now can report live time on KPI's on recons and tasks. We've leveraged this for streamlining our close process. Additionally, with auditors having access to reconciliations once certified, we've reduced the number of inquiries and issues during the audit. Our recons are standardized and easily navigable. And all our information is in one space!

BlackLine review by Herman L.
Herman L.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Make your month end close better"

What do you like best?

BlackLine improves your month end close process by automating and integrating all aspects of the financial close process. With BlackLine, Continuous Accounting is within your grasp.

The software is easy to use and is continuously configurable. All of the products are integrated with one another so it is easy to automate all of your month end processes. The tool is regularly updated and the support group is excellent.

There is an annual user conference that is hands down the best I've ever attended. It is packed with great presentations and keynote speakers. They make the event fun and informative. I look forward to it every year.

What do you dislike?

There isn't much that I dislike about the tool. I think the user interface could use a refresh and upgrade. I know this is on the roadmap for the near future. I also feel the Atlas grid should be pushed out to all the different products.

Recommendations to others considering the product

This is a great tool that can accelerate your accounting and finance functions to the next level. Your success with the tool will be based on your dedication to it. It is the best reconciliation/month end close tool I've used and I love it!!!

What business problems are you solving with the product? What benefits have you realized?

With BlackLine, the month end close process is more controlled, visible, and automated. The amount of time it takes to close is drastically improved. This allows users to spend less time reconciling and more time analyzing and adding value!

Using BlackLine has created a single place for all the reconciliation documentation. It serves as a repository for all of the reconciliations, supporting documentation, policy, purpose, and procedures. It is a one stop shop for information!

BlackLine review by David S.
David S.
Validated Reviewer
Review Source

"Company-wide benefits"

What do you like best?

Blackline is extremely effective when it comes to managing numerous accounts across our business. The platform has provided us with much greater control over our various accounts, as well as enabling us to focus on specific areas, or zoom out for a wide-scale overview. Accounts can be managed on a team by team basis, which has helped to improve accountability for tasks.

Blackline allows us to use templates for specific tasks, which the platform will also handle large portions of automatically. The savings in time that this has provided have allowed our staff more opportunity to work on other tasks. The knock-on effect is improved efficiency in a number of areas of the company.

What do you dislike?

Initial implementation proved a slight challenge, with some teams taking to the platform more readily than others. Blackline provide a wide array of support avenues and documentation on their website, as well as informative and useful videos and webinar opportunities. However, I do feel that a discussion forum would be very useful for users to discuss less common problems they may have encountered, and allow for the sharing of solutions to these issues

Recommendations to others considering the product

A fantastic platform that has sped up account management within our company, with knock-on benefits for other departments

What business problems are you solving with the product? What benefits have you realized?

Blackline has sped up a lot of accounting tasks, which has in turn improved efficiency through the wider company.

The deep management options have also improved accountability and led to improved team focus.

BlackLine review by Thomas M.
Thomas M.
Validated Reviewer
Review Source

"So Easy!"

What do you like best?

The way you can start a project or report with a user template makes a lot of things so much easier. It has brought a level of automation to creating reports that now means what would have taken a full day to compile can now be done in a matter of minutes. Once you have the correct parameters all you have to do is make sure the right information has been input and create the report. This allows us to create more consistent and accurate reports each month.

The feature of being able to assign users to specific tasks and responsibilities has really helped us stay on top of things. We can see who is in charge of reconciling an account and can view if this task has been completed or not. It brings a higher level of accountability to different teams accounts.

What do you dislike?

I have not found anything that I do not like about BlackLine. It has really changed the way we do things. One improvement would be the ability to delete old set tasks and reports. If you have been using it for a while then there will be things you no longer want and it would help tidy the program up a bit.

Recommendations to others considering the product

Anyone looking to save massive amounts of time when managing lots of different accounts across a company will find this incredibly useful.

What business problems are you solving with the product? What benefits have you realized?

We have saved a massive amount of time since using BlackLine. Departments are now responsible for their accounts and BlackLine makes sure everything is where it needs to be at the right time.

BlackLine review by George  A.
George A.
Validated Reviewer
Review Source

"Time Saver "

What do you like best?

I like how much time Blackline can save you. It can save you time in several different ways, it helps you keep on top of your accounts and ensures that you continuously input data instead of waiting until the last minute. The pre-made templates you can load allows you to complete tasks that would usually take hours very quickly. This means we are now able to provide more regular reports on our accounts and the amount of resource needed to do this is much less.

The fact that Blackline is based in the cloud means that we have much more visibility on our accounts than previously, if a department needs a piece of information they are able to access it easily without having to request it. This has given me a lot more time as a large aspect of the job was dealing with access requests.

What do you dislike?

Importing documentation and information from other software is complicated and confusing. In the long run this save a lot of time but the process is difficult.

I have not been able to find a way to delete old account and tasks that i have created, this is not an issue but i would be nice to be able to clean things up and keep it simple.

Recommendations to others considering the product

If you are looking to streamline your accounts department then Blackline will help you save massive amounts of time.

What business problems are you solving with the product? What benefits have you realized?

Using Blackline has save me an incredible amount of time, it has automated a lot of tasks and made it a lot easier for people to access the information they need.

BlackLine review by Yvette L.
Yvette L.
Validated Reviewer
Review Source

"Implementation Consultant"

What do you like best?

The attribute that I like the best about Blackline is the visibility that provides to the organization. The pre-customized standard templates that users can choose from, allows user to automate task that used to take them hours to complete.

What do you dislike?

Honestly, there is really Nothing that I dislike about Blackline. The only thing Blackline does not do is automatically reconcile accounts for the users. Blackline is a total financial solution for organizations. I wish Blackline was around when I was a staff accountant.

Recommendations to others considering the product

If your company is not using Blackline then you are doing a disservice to your organization. Get Blackline and get organized.Blackline offers great customer service and support/implementation staff. The Blackline Conference is very intuitive and interactive.

What business problems are you solving with the product? What benefits have you realized?

Blackline has helped organizations uncover many broken/unresolved issues within their organizations. Assisted with growth for process improvements, ERP system issues, segregation of duties, fraud, aging issues. The biggest business problems that most companies are solving with Blackline is allowing management, auditors, preparer financial visibility.

BlackLine review by User
User
Validated Reviewer
Verified Current User
Review Source

"Blackline - Creating Efficiencies"

What do you like best?

Our company implemented Blackline a couple of months ago for reconciliations and are in the process of implementing for Journal Entries. We are already seeing the many efficiencies that Blackline has to offer. Some of our favorite functionalities thus far are the system certified accounts (we were coming from an outdated reconciliation system where we had to click and approve every account, regardless of balance or activity level).

What do you dislike?

The one thing that has been somewhat frustrating is trying to figure out which reconciliation template is best for each account. We want to ensure we are gaining as many efficiencies as possible and I think the template choice is a large part of this. I'm sure this will come with time and getting used to the system.

What business problems are you solving with the product? What benefits have you realized?

We have saved a tremendous amount of time in reviewing/approving account reconciliations. Being able to easily group accounts and review these consolidated accounts together has really cut down on the time it takes to complete monthly reconciliations.

BlackLine review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Tool, Could use some Tweaks, Always Implement with a Consultant"

What do you like best?

I love having everything in one place- the recon, the journal, the support, and the approvals. It makes research so much simpler and it is so much easier to pull audit support. I am hopeful that we'll implement the matching tool soon as I think it will save us a lot of time and effort.

What do you dislike?

Unlike most software tools, Blackline doesn't present itself as a tool for which you need to hire consultant to help you implement. They explicitly say that you don't have to use a consultant. Well, maybe you don't have to have one, but unless you're already familiar with the tool and it's setup potential setting it up without one is most likely going to lead you to inefficiencies and frustration and you'll end up needing to hire one later to basically redo everything to get the efficiencies you expected.

There are a few clunky spots I would tweak, such as a certify and next feature in the JE module, having BL show the difference between the periods on the recon when a prior period is presented, etc., but these are minor improvements. I also have a lot of trouble finding/building the reports I need to pull the information out of the system, but I suspect this would have been solved by having a consultant help train us during implementation instead of trying to self implement.

Recommendations to others considering the product

Always implement with a consultant that is experienced with BlackLine and your current accounting system.

What business problems are you solving with the product? What benefits have you realized?

We are not perfectly consistent with how we document within Blackline (some users attach spreadsheets instead of building the recon, etc), but we do at least have a centralized place for all of our financial documentation that can be accessed by the group as needed which saves a good bit of back end reporting and audit question time.

BlackLine review by Kelly M.
Kelly M.
Validated Reviewer
Verified Current User
Review Source

"Blackline Review"

What do you like best?

I really like the Account Reconciliation Amortization and Accrual templates because it does the monthly calculations for you instead of having to do it manually every month. The tasks module is great, it carries forward all my tasks and reminds me when something is due. Also, I like how Blackline can pull our data every month and we do not have to wait until the end of the month to load our data.

What do you dislike?

I don't like that you cannot delete a task once it has already been certified at least once.

What business problems are you solving with the product? What benefits have you realized?

It saves us time when doing our account reconciliations and it keeps us on top of all our monthly tasks.

BlackLine review by Kathleen A.
Kathleen A.
Validated Reviewer
Review Source

"BlackLine is a premium accounting software solution "

What do you like best?

I like that BlackLine is user friendly. I also like that BlackLine allows for complete visibility into the account reconciliation process from a management perspective. I like that I can standardize our account reconciliation process globally to ensure compliance with company policy. I also have always experienced great customer service.

What do you dislike?

The system does not fully track all changes being made and allow for reporting on this. For example, when accounts are reassigned, I cannot run a report of these changes and who made these changes. From an audit perspective, this is not ideal. As system administrator, I can make global changes and my boss can't run a report of all changes periodically to monitor. The Account Reconciliation module has come a long way but some of the other modules, such as variance analysis, are not as customizable as I would like.

Recommendations to others considering the product

Honestly, BlackLine is really the clear leader in this space. I invested a lot of time evaluating competitors at my last company prior to selecting BlackLine and it was an easy selection process.

What business problems are you solving with the product? What benefits have you realized?

From a controls standpoint, BlackLine enables management to monitor the account reconciliation process globally and ensure completion before filing our 10Q / 10K. The grouping of accounts and auto-population of the GL balance and standard formats have saved time in reconciliation preparation. We are currently researching other modules and features to get more benefit out of BlackLine.

BlackLine review by CHRIS M.
CHRIS M.
Validated Reviewer
Review Source

"End user for almost 10 years"

What do you like best?

The recon and task dashboards provide good visibility into those close process. Given we are a global organization (100+ countries) it provides clear line of sight into reconciliations and other tasks which allow us to govern the close at remote locations. The tool does an effective job at managed certifications for SOX also and helps make the audit more transparent as our auditors just self serve themselves with requests.

What do you dislike?

There are a good number of reports but sometimes seems as though it would be easier to have one catch all report as opposed to having a variety which provide the same data elements especially with the adjustment reports. Occasionally the refreshing of the list forms requires you to restart which is annoying. Some of our users tend to use just as a data repository as opposed to a rec tool.

Recommendations to others considering the product

The product is easy to use and offers good visibility to govern the close. Bit pricey but worth it as long as you continually look to optimize. Good for large international companies.

What business problems are you solving with the product? What benefits have you realized?

Blackline has been a simple to use tool that has assisted the organization in gaining global visibility into the account rec and close task responsibilities. It has been especially useful in working through a merger of organizations as it is easy to roll them into the existing infrastructure. It has truly helped in alleviating work from staff in dealing with audit as well as SOX documentation.

BlackLine review by Kevin G.
Kevin G.
Validated Reviewer
Review Source

"Blackline Review"

What do you like best?

Organized, easy to add straight line amortizable items (Prepaids), accruals are a breeze

What do you dislike?

No supporting feature for VARIABLE spend type prepaid. Think of a software subsription that spend each month is based on usage, and varies significantly. There has got to be a way to incorporate that into the platform, outside of the straight line feature, so that each time I can just input the variable spend for the month. Currently, I have to re-create a straight line amortizing schedule, only do the current month amortization, and put all the remaining amortization in the last month so that it will work. This is updated every month, and is quite manual, defeating the purpose of utilizing blackline for that feature.

Recommendations to others considering the product

Get more feedback directly from the customers outside of these surveys - tailor specific version for specific companies so that we better can use the product.

What business problems are you solving with the product? What benefits have you realized?

Lack of variable prepaid amortization support. Inability to delete an imported account once imported (say if we accidentally imported an account, instead of being able to delete, we have to set that account reconciliation to a frequency of "Never".

BlackLine review by Kate W.
Kate W.
Validated Reviewer
Review Source

"Improved Efficiency and Visibility for Month End Close"

What do you like best?

Blackline has enabled us to review and approval journal entries in real time before they are booked in our local ledger. This includes full support for the entry as well, which has improved our process, where journal entries were reviewed with support after they already were posted.

What do you dislike?

We book a lot of journal entries with different transaction and account currencies. Since we do not have the capacity to store the daily FX rates we need in Blackline, we then have to go into our local ledger to get a true conversion rate.

Recommendations to others considering the product

This has saved much time in the reconciliation and journal entry process by reducing the manual steps we were taking. For example, we manually typed in GL balances, and now it feeds directly to Blackline, and will also flag when new accounts are added to the GL. In addition, the journal entry functionality reduces many hours in hand-keying entries and reviewing paper copies of support.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefits we realized are efficiency in booking journal entries. The prior process included hand keying in every journal entry. The journal entry templates, and journal masters will be a huge time-saver.

BlackLine review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Blackline Rocks"

What do you like best?

We are a global company and I can check the status of our reconciliations anytime it is needed.

What do you dislike?

When a certification checklist is added to a reconciliation is to be followed however one checked box will allow preparer to bypass remaining steps and send reconciliation for review.

Recommendations to others considering the product

Try to use all the tools available from Blackline instead of piecemeal of the implementation of the products. The products drive efficiencies and allow us more time for analytics over wasting time putting together files. Also all the files are contained in a central location and are accessible anytime the are needed along with any support.

What business problems are you solving with the product? What benefits have you realized?

BlackLine is helping the company develop consistency with our account reconciliations. Blackline gives us the time needed to perform analysis of our accounts and drives efficiencies. We can access our information anytime and do not have to wait until our international sites are back to work. Information at your fingertips.

BlackLine review by User
User
Validated Reviewer
Verified Current User
Review Source

"User of BlackLine hoping to be a lover of BlackLine"

What do you like best?

Direct feed from our accounting system of record. All recs in one place.

What do you dislike?

Dashboarding needs improvement (for monitoring at the manager/assistant controller level as well as for preparer/approvers to see the status of their teams) as well as account "Groups". We think there is a lot of benefit to be unlocked in account Groups (as we have many GL accounts and many entities -> ~1600+ accounts to rec each period), but it seems that BlackLine isn't quite there yet to realize these benefits. For example, we have grouped ~60 accounts together to be completed as a single consolidated rec but within all the views these accounts are still displayed blown out as what looks like 60 recs, and not until you click a rec can you see what is grouped. Overall the system feels a bit clunky. I think there is a lot of work to be put in to find efficiencies.

What business problems are you solving with the product? What benefits have you realized?

Getting all our recs done. Benefit is having all recs in one place. Not utilizing variances, and have not optimized tasks.

BlackLine review by User
User
Validated Reviewer
Verified Current User
Review Source

"Makes reconciliations easy to prepare and review. "

What do you like best?

All reconciliations are saved in one location. Balances are easily updated and system tracks incomplete recons and kicks back ones with changes without manual tracking. Easy to prepare and review and can upload any backup documentation that can be viewed by anyone on the team.

What do you dislike?

That you can certify recons out of period order which can then mean decertifying later recons in order to complete a prior period one. You should be required to complete in order to avoid missing a month or potentially having to alter many months to get caught up. I also don't like that you can't dictate which periods outside auditors can view. Once you give them access to an account they have full view into all periods and associated documentation.

What business problems are you solving with the product? What benefits have you realized?

We are currently only using Blackline for reconciliations. But I have used the Task feature before which is very useful.

BlackLine review by Carissa J.
Carissa J.
Validated Reviewer
Verified Current User
Review Source

"Reconciliations, Tasks, & Variance Review"

What do you like best?

This is an incredible and powerful tool for a team. It's helped isolate a lot of potential issues and has really streamlined our accounting month-end close.

What do you dislike?

I dislike that it is a little ambiguous on how to use the tool better. I know the system has a ton of potential but it seems like I have to dig around a lot of ask consultants as to how to optimize our use of Blackline.

Recommendations to others considering the product

Consider what modules your business may need, we purchased all modules but have not had the time to implement fully.

What business problems are you solving with the product? What benefits have you realized?

We are finding key adjustments and it has really targetted our financials towards more accuracy and completeness.

BlackLine review by Alicia A.
Alicia A.
Validated Reviewer
Verified Current User
Review Source

"Valuable tool to organize account reconciliations and tasks"

What do you like best?

We love having one system for all our reconciliations, the sync of our data with NetSuite and the ability to ensure all accounts are reviewed each month.

What do you dislike?

The reporting is limited and the reporting module is not very intuitive to navigate.

Recommendations to others considering the product

Great product for streamlining and organizing the close / reconciliation process.

What business problems are you solving with the product? What benefits have you realized?

Previously we performed all reconciliations in Excel which required a lot of manual preparation and no way to confirm the data in the documents matched the data in our accounting system. We have seen improved efficiency in the entire preparation and review processes each month.

BlackLine review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"A vert strong software package"

What do you like best?

I think the variance module has huge potential. We conduct a balance sheet review using the variance module, and we set custom thresholds and when those are breached, users are automatically notified and thier analysis can be submitted quickly.

What do you dislike?

I wish there was more customization options with the variance module. I would like to be able to put together the financial statements using groups, but in order to do that we would need to build in some custom logic to accommodate various accounting treatments that we utilize.

What business problems are you solving with the product? What benefits have you realized?

When we implemented we found holes in our ledger where accounts were not being reconciled by anyone. BlackLine easily highlights gaps in account reconciliation compliance and boosts user accountability by alerting users of items before the due date.

Bringing reconciling online streamlines over90 reporting as well.

BlackLine review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Great product for close task management and account reconciliations"

What do you like best?

The task management product is wonderful for tracking progress made against the close and also is useful for the audit. It is very helpful for tracking against timelines and ensuring that all dependent tasks are completed in specified order.

What do you dislike?

Having to change hats into different roles (example preparer and reviewer) for account reconciliations instead of having the ability to prepare and approve/review within one function.

Recommendations to others considering the product

Implement as many of their products as possible! It seems like the products really work with each other to improve efficiency so by implementing multiple products at the same time, you will get the most benefit from the product. We are kicking ourselves for not implementing more at first pass.

What business problems are you solving with the product? What benefits have you realized?

Streamlining and monitoring the close process, viewing account reconciliations in one central location from anywhere.

BlackLine review by Katie N.
Katie N.
Validated Reviewer
Verified Current User
Review Source

"Powerful but pricey"

What do you like best?

Blackline is able to knock out all of our reconciliations in record speed. With the right data, there is almost nothing it can't do, and the professional services team is able to assist you in getting your rules effectively mapped out so that they will work every time.

What do you dislike?

Implementation was somewhat slow and hands off which made it a bit more difficult. The system is very rigid and does not allow you to change your import templates without having to redo a significant amount of work but I am sure there is a reason for this.

What business problems are you solving with the product? What benefits have you realized?

We have mass amounts of data that requires a quick reconciliation tool and Blackline has solved this for us (we previously were using a different software that did not meet our needs). We have been given the tools and resources we need to learn how to write our own rules and reiterate our matching logic which has been helpful as our business has evolved over time.

BlackLine review by Juliani K.
Juliani K.
Validated Reviewer
Verified Current User
Review Source

"Efficiency"

What do you like best?

Blackline can do the modification of the data logic as needed.

What do you dislike?

There's a limited featured in Daily Reconciliation

Recommendations to others considering the product

We have been looking for automating reconciliation process. We, currently, have 49 currencies to reconcile on a daily basis. We have been seeing a couple of demo from other vendors but none of them would fit until I found Blackline. Blackline can tailor our specific needs including adding the field to the data sources.

What business problems are you solving with the product? What benefits have you realized?

The efficiency and standardization

BlackLine review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Review Source

"Blackline implementation"

What do you like best?

Honestly, my favorite module is the journals module. I love it for compliance and audit trail. I love how integrated all of the products are, and honestly I am most excited about auto certification and excited to implement more.

What do you dislike?

I dislike that you cannot schedule automated journal entries. I wish that when someone entered a journal entry for me to approve that it would kick off an email to me letting me know. These are my only complaints.

Recommendations to others considering the product

Work with a partner on implementation. Think through your processes and your company to make certain your implementation goes smoothly.

What business problems are you solving with the product? What benefits have you realized?

Better audit trail for journal entries and paperless system, faster month end close process. Move towards automation and continuous accounting.

We have solved the audit trail issue and our JE's are paperless. We have not yet achieved a faster ME close process, still a work in progress, but we are on the right track with the use of this tool.

BlackLine review by User
User
Validated Reviewer
Review Source

"Good things to come... I can feel it"

What do you like best?

I mean...it's an electronic reconciliation that offers full integration from pulling in data from your ERP, matching the data automatically, prepares the actual recon and creates the journal entry for you. What more can you ask for :-). Really though, my company use to run into issues trying to find reconcilations we knew we had completed but they had disappeared on someone's desk, in the trunk of someone's car, or within someone's file cabinet. It was embarrassing and created so many headaches for our financial leadership. Implementing BL has erased all of those issues. Truly wish we would have found it sooner.

What do you dislike?

We are trying to find an easier way to allow our executive management to review and certify accounts. Though our preparers reconcile accounts at a more detailed level, management views and approves accounts at a higher level. Right now, there isn't a very easy way to make this happen and it is a very common request amoungst our subsidiaries.

Recommendations to others considering the product

Keep Blackline or what ever company you used to implement the product engaged even after the product is live. In order to get the full engagement of the tool being on live is only a small piece of it. Fully utilization takes on a different picture from the initial "sale' and even from the training sessions and what you read on Blackline U. After a few months of utilization, definitely go back and cover what you liked, didn't like and address what needs to change with a consulting team in order to keep the change momentum going.

What business problems are you solving with the product? What benefits have you realized?

Primarily lost/missing reconcilations and establishing proof and record of review. As far as benefits, we are able to allow access for our auditors without them constantly emailing us for account recon records.

BlackLine review by Executive Sponsor in Consumer Goods
Executive Sponsor in Consumer Goods
Validated Reviewer
Review Source

"Excellent product to help streamline processes"

What do you like best?

I like the breadth of opportunity there is to streamline the accounting functions using this tool. Having an opportunity to implement the modules one-by-one or in an integrated fashion is helpful. As we start to master one function, we can add on to the process.

What do you dislike?

It feels like there should be a little more integration between Reconciliations and Tasks or Variance and Reconciliations. It seems that there are some issues in trying to work these tools together. In addition, I did not like the implementation process with Blackline specifically - it seems to be a nickel and dime approach - charging for every little task that is done.

Recommendations to others considering the product

Do your homework! Research your options around the implementation - partner vs. Blackline very well. Manage your expectations internally and recognize that it is a journey that is long to implement the full suite of the solution and drive adoption.

What business problems are you solving with the product? What benefits have you realized?

Time it takes to close, Visibility to account reconciliations and reconciling items, management of close tasks to identify opportunities to streamline. To date, we haven't recognized a whole lot of tangible benefits yet.

BlackLine review by Serenity C.
Serenity C.
Validated Reviewer
Verified Current User
Review Source

"Continuous Accounting"

What do you like best?

Blackline works to make the closing and reconciliation process seamless. It is easy to manage, implement and keeps making software ready for the future needs.

What do you dislike?

It would make the software better if the modules all worked together. The matching module doesn't feel into or from the other pieces. The Variance Module still needs some work.

What business problems are you solving with the product? What benefits have you realized?

We have streamlined our Reconciliation and Closing process. We use it with the auditors to make it a clear and open process

BlackLine review by Walter L.
Walter L.
Validated Reviewer
Review Source

"Streamline Month-End Close!"

What do you like best?

Blackline puts all your account reconciliations in one place that is easy to access from work or at home. It keeps everyone in the loop, including preparers, approvers, and reviewers. I wish we used Blackline from inception. Blackline also offers task reminders by Close Day, which is helpful to stay organized.

What do you dislike?

Blackline account balances update once a day in the middle of the night. This causes completion of account reconciliations to be delayed one day. Preparers cannot add tasks.

Recommendations to others considering the product

Make it easier to modify tasks.

What business problems are you solving with the product? What benefits have you realized?

Blackline improved the month-end process by getting employees and managers on the same page and by clearly hosting everything in an easy-to-read format.

BlackLine review by Administrator
Administrator
Validated Reviewer
Review Source

"Blackline is the Benz of all reconciliation tool and month end tool"

What do you like best?

What I like best is how Blackline has revolutionize how reconciliation is done as well as the entire month end processes. I am especially interested in the implementing the match module to further automate the reconciliation process. My goal is to automate the reconciliation process by the end of 2018 to 90% or more.

What do you dislike?

I wish the videos were more detail and targeted. The videos are not detail enough to give users a thorough understanding of what the tool has to offer.

Recommendations to others considering the product

I will most certainly recommend this product to anyone who is looking for a tool that are looking to improve their month end, reconciliation, accounting and SOX control processes. The tool is robust enough to handle just about all accounting functions. This tool will allow your analysis to spend more time analyzing the data which is where the attention should be.

What business problems are you solving with the product? What benefits have you realized?

Timely reconciliation with the incorporation of email notification. One of the benefits that was quickly realized is how easy it is to managed tool. By implementing the matching and the task modules, I am expecting even greater benefits. Also, I am very interested in the SOX control module that Blackline has to offer. However, this will be a 2019 project.

BlackLine review by Internal Consultant in Oil & Energy
Internal Consultant in Oil & Energy
Validated Reviewer
Review Source

"Improve Balance Sheet Quality and reduce Finance Compliance Cost"

What do you like best?

Ability to maintain Balance Sheet integrity

Ease of store of all supporting details in one platform rather than offline emails/excel files

Cloud based solution avoid the need to deploy the tool to the end users in their laptops. This also accelerate the time to deploy the tool to the end users.

Enhanced Reporting features for various levels of the organization.

The commitment on the upgrade and enhancements of the Blackline Software to meet future reporting requirements.

Ease of use of the tool for the end users without extensive training

Large user community of Blackline and the support from the vendor.

What do you dislike?

Initial teething issues to get the configurations done properly and users trained

Additional resources to manage the system administration, maintenance and support (though the benefits are higher than the cost)

Recommendations to others considering the product

Use of standard tools helps to automate the process and reduce the cost of compliance

What business problems are you solving with the product? What benefits have you realized?

Single Platform across the organization to manage Balance Sheet Notes.

A solution that is tightly integrated with SAP/Simple Finance

Cloud based solution that is easier to use for end users

Benefits includes streamlined financial reporting process and standardized balance sheet review and reconciliation process that provides confidence on the quality of the balance sheet to the top management. The audit cost is significantly reduced due to reduction in the time to complete the Audit, thanks to the established Balance Sheet reconciliation process enterprise wide.

BlackLine review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"By far the Best Reconciliation tool in the market"

What do you like best?

Blackline has most engaging user groups, customer service and constantly evolving Reconciliation tool. I like the Altas grid feature, which makes it easy to search and locate relevant records.Blackline has come up with advanced analytics which can be leveraged to derive business insights.Blackline has training videos embedded in the software which is handy.

What do you dislike?

Application program interfaces for major Enterprise Resource Planning tools like Oracle, SAP are not yet available. In the recent blackline user group, blackline reiterated that they will be relasing ready to use API's soon.

Recommendations to others considering the product

Participate in Blackline user groups, community forums, trainings. The more engaged you are the more value you can derive from the software.

What business problems are you solving with the product? What benefits have you realized?

Before Blackline, 7 members in our finance team used to work on Reconciliation for 5 days. Now with Blackline 2 members could do reconciliation effectively in 2 days. It increased our effectiveness and finance users satisfaction. Auditors love the tool too. We could answer auditors questions faster with relevant documentation.

BlackLine review by Executive Sponsor in Retail
Executive Sponsor in Retail
Validated Reviewer
Verified Current User
Review Source

"Outstanding Reconciliation product with fast to implement with quality results."

What do you like best?

Open & direct with the customer on the Recon capabilities. There are ways of reconciling on various levels if this is necessary. Outstanding Reconciliation product with fast to implement with quality results.

What do you dislike?

Standard across all customers which is an oxymoron; it's a good thing as well.

When discovering a bug, it took a while for Blackline to get to acknowledge the problem. Once acknowledge, they are on the problem.

Recommendations to others considering the product

1. Listen closely to Blackline.

2. Start early with your firm processes (Architecture approvals, security / sox approvals / grp purchasing processes etc.)

What business problems are you solving with the product? What benefits have you realized?

We have 40+ systems that are integrated in a legacy system that requires reconciliation. Consistent ease of use. Insecurity easy to configure.

BlackLine review by User
User
Validated Reviewer
Review Source

"Great Tool for Account Reconciliations"

What do you like best?

My team reconciles around 600 cash accounts (in many different currencies) and enters the data into Blackline. We love that Blackline converts the currencies systematically. We love that we have been able to go paperless with our account reconciliations. We are able to grant limited access to auditors more easily than before. We print reports every month that list our required adjustments, so we can easily keep track of which reconciling items we need to manually record or follow up on.

What do you dislike?

We are considering taking our relationship to the next level and using Blackline for transaction matching. However, that tool would be quite expensive considering the very large number of transactions we match every month. The cost may be the only thing stopping us from implementing the matching tool.

What business problems are you solving with the product? What benefits have you realized?

My team reconciles around 600 cash accounts (in many different currencies) and enters the data into Blackline. We love that Blackline converts the currencies systematically. We love that we have been able to go paperless with our account reconciliations. We are able to grant limited access to auditors more easily than before. We print reports every month that list our required adjustments, so we can easily keep track of which reconciling items we need to manually record or follow up on.

BlackLine review by Administrator
Administrator
Validated Reviewer
Review Source

"Streamline Your Accounting Close"

What do you like best?

We utilize BlackLine Reconciliations and are in the process of implementing BlackLine Journals. The system is very intuitive and easy to use. It gives us great visibility into the state of close and makes transitions of job responsibilities quite easy (whether they are temporary or permanent).

I am also quite impressed with the BlackLine support team. They are very quick to respond to and resolve any cases logged.

What do you dislike?

The approver view for BlackLine Journals could be improved. We utilize approval thresholds and there is no clear view of which entries are pending approval. The approver must set several filters to get to their list of action items. I am told changes are in the works and will likely come in 2019, but in the interim it causes a bit of frustration for our users.

What business problems are you solving with the product? What benefits have you realized?

Previously we were maintaining paper reconciliations and manual sign-offs showing approval. We now can easily access the reconciliations and determine if they have been approved, by whom, and when. This has been a huge time saver for the audit as our auditors have direct access to view our reconciliations (we no longer spend time copying or emailing support to auditors).

We utilize a connector to our ERP system which automatically loads our ledger balances and notifies a user if a late entry was made to their account. In our previous paper reconciliation process there was no way to know if the ledger balance had changed after you prepared the reconciliation.

BlackLine review by Laurel J.
Laurel J.
Validated Reviewer
Review Source

"Blackline Works"

What do you like best?

Blackline is a great tool to ensure that you are completing your monthly processes, allows you to efficiently monitor the steps and document their completion

What do you dislike?

I look forward to the updates coming out for reporting, we would like to create dashboards that provide info requested by management

Recommendations to others considering the product

BlackLine is a user friendly system that is a great support for the Finance world. It provides great support and authentication of your process.

What business problems are you solving with the product? What benefits have you realized?

We are able to truly validate that are reconciliations are being completed and approved on a timely basis. This provides us with the SOX assurances that we need.

BlackLine review by Megan K.
Megan K.
Validated Reviewer
Review Source

"Easy system to use for recurring tasks"

What do you like best?

The automated features - less need for manual practices. It lessens the use of excel

What do you dislike?

Using Blackline along with SAP, sometimes it feels like you're repeating steps in both systems. For example, when completing a journal entry in SAP, it sets off workflow, but you also need to certify the task in Blackline so the approver is getting notified twice

Recommendations to others considering the product

Customize the system to your specific needs. There are a lot of different options to choose from.

What business problems are you solving with the product? What benefits have you realized?

Monthly/quarterly/annual tasks are not forgotten. We were previously using excel as our monthly checklist, where things could easily get lost. Now we have our tasks roll over each month automatically

BlackLine review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy to use system with no hassle"

What do you like best?

Blackline is easy to use and very straightforward. We have used another software service before Blackline, and it was such a hassle. Switching to Blackline was the company's best decision. In addition, technical support is amazing! They will do their best to help you and usually reply within a day.

What do you dislike?

My only complaint is grouping accounts. It can be a hassle, especially if the cost center has already been certified before we group the accounts.

What business problems are you solving with the product? What benefits have you realized?

As mentioned before, Blackline makes the accounting process much easier and efficient. What benefits us is there are controls already in place in Blackline, which has helped us minimize errors and risks.

BlackLine review by Simon B.
Simon B.
Validated Reviewer
Review Source

"Wonderful Accounting Software."

What do you like best?

Blackline is an incredible piece of software that automates and manages our accounting in a single platform!

It's user friendly and quick to set up. Even someone like myself, who generally prefers a paper trail has been won over by Blackline!

There's no reason not to consider this clever product.

What do you dislike?

Nothing to dislike at all! Everything I can think of is here in the package and easily accessible to boot.

Recommendations to others considering the product

Five stars out of five for Blackline! This one gets my highest recommendation.

What business problems are you solving with the product? What benefits have you realized?

Blackline brings all of our accounting issues into a single, manageable place, improving efficiency and reliability for our company.

BlackLine review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Blackline Is A Simple, User-Friendly Tool"

What do you like best?

Compared to similar programs, BlackLine is very user friendly. We used both the reconciliation and task manager modules for over two years. It allowed us to easily search co-workers/team members reconciliations and tasks and view their documents and attachments, as well as manager approvals. It also includes an very detailed audit history which was great for our evidence of review. Once tasks and reconciliations were approved, we could still go in and add additional documentation (which I found useful) without it being de-certified. We tested the journal entry module but never went live with it - It was also very simple and easy to use. They provide a template, and the template is used to upload into your system. I, personally, enjoyed using this program.

What do you dislike?

It didn't communicate as well with our systems as the program we are using now can.

Recommendations to others considering the product

It's very user-friendly.

What business problems are you solving with the product? What benefits have you realized?

Personally, it allowed me to somewhat streamline my close process and keep track of my tasks. We entered daily tasks, as well as close tasks, to the task manager and I was able to use it as a reminder tool and basically a to-do list. It also helped improve my evidence of review by providing the detailed, timed audit history.

BlackLine review by Administrator
Administrator
Validated Reviewer
Review Source

"In the Black LV 2018"

What do you like best?

I like that its a real time application we based and it continues to have upgrades to meet the needs of the customer

What do you dislike?

We use account recs and the integrated spreadsheet has challenges for us. It has size limitations and there seems to be some system response issues when importing spreadsheets

Recommendations to others considering the product

Focus on what is important to the needs of your company. Some other products may be available but more costly. The quality of customer service for meeting the needs now and in the future should weigh in our the products you choose.

What business problems are you solving with the product? What benefits have you realized?

We have been able to improve our internal controls and streamline processes. We are able to have a real time visual of the total number of Account recs, the owners and statuses at month end

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BlackLine
4.3
(223 reviews)