Bloomerang is intuitive, user friendly, and mobile friendly. It's extremely easy to learn, easy to to teach and has been a true asset for me and my team. I know my donor retention, campaign progress, and dollars raised daily, monthly, and year to date simply by logging in. No long reports with multiple layers of filters. As a past user of Raisers Edge, Donor2, Donor Perfect and eTapestry I can say that Bloomerang is truly different than the rest. Much easier to use.
Reports are simple and easy to run. It takes minutes to put together a report and once the template is done you can save it and use it again. As a new customer I purchased phone support and they have been wonderful to work with. If and when I have a question, they are all so very knowledgeable that I'm never on the phone for very long, my question gets answered in a way that the next time the issue comes up I will be able to handle it on my own. THANK YOU phone support, you're awesome!
My data conversion from my other system was truly the easiest conversion I've ever experienced. The Bloomerang conversion manager walked me through step by step. Answered all of my questions and in between working with him I worked with my Customer Advocate that took care of everything else.
The entire team at Bloomerang is top notch.
I do wish that automatic notification was made to families or other notificant when a gift in honor or in memory of someone was made. Right now there isn't any link between the gift and sending out a notification to the family or other person that a gift has been made.
And I wish there were a way to attach a PDF to the donor file.
Other than that everything has been great.
We are now able to identify our top donors, who has stopped giving and when, which funds people are giving too and which ones are stagnant, who we should be targeting, stewarding, and how. And no, the last software that was used didn't have the ability to do any of that as it wasn't a true donor management system.