What do you like best?
We have a smaller amount of donors, so Bloomerang is incredibly cost effective for us, and it's really well put together! It's user friendly, well built to serve the needs of a nonprofit like ours, and I can't say enough good things about their support. We paid for additional phone support the first few months, but the standard email and chat assistance is honestly more than enough to get through any problems we've had.
Plus, they're open to feedback and looking to continue to improve! Their forums, webinars, and help videos are all well done and handy.
Bloomerang incorporates donor engagement, and specializes in donor retention. It's built with advice from heavy non-profit hitters like Tom Ahern, and even checks to see if you're writing your letters at a higher than recommended grade level!
It has the ability to coordinate your donations with Stripe and Bluepay, and can be integrated with your webpages. If you use it to send out emails, it will even consider clickthroughs as part of your donor engagement. We're not currently using these features, but a girl can dream!
The demo blew me away. It's definitely worth considering.
What do you dislike?
I don't have a lot...It's donor tracking at it's best--I haven't tested out volunteer things or grant making abilities--it might fall short if you're comparing it to a Raiser's Edge or something HUGE like that. But, for me, Raiser's Edge is way too much, way too expensive, and way too difficult to understand. For a nonprofit of our size with our donor pool, it's been really helpful.
I feel like Bloomerang has hit it out of the park, and unless you're the kind of nonprofit that has dedicated staff that are solely focused on database management, then you'll benefit from Bloomerang.
If you don't have a database, or don't love your database, I think Bloomerang is a good one to consider.
Recommendations to others considering the product
Consider it. It should be at the top of your list, especially if you have a small donor list, as it's incredibly cost effective.
What business problems are you solving with the product? What benefits have you realized?
We previously had messy donor information, duplicate records, and we were always struggling to pull accurate and understandable reports. Bloomerang has helped us create a system that we like, we are happy to use, and that accurately gauges our donor's level of engagement.
I'm such a fan of Bloomerang that I recommend it regularly to other nonprofits. I did an off the cuff demo to another interested gal yesterday, and she was also duly impressed.
If you are someone who uses best practices in your fundraising, you'll see an impressive attention to detail in understanding what makes a donor loyal and increases retention.