What do you like best?
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain.
The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and in my experience, most tickets are resolved same day.
The features of the tool are super useful and relevant: search is amazing, the screencast tool is almost life-changing, and all the small features like Bookmark, Bump to Top of Feed, and Interests are terrific.
What do you dislike?
The only thing we've struggled with is the lack of true document versioning, but the recent duplicate document/media feature has helped with that.
Recommendations to others considering the product
We chose this tool because of its simplicity - if you want all the bells and whistles (like chat, messaging, social aspects, etc.), this tool is NOT for you. If you want a clean, easy-to-use software for sharing what company knowledge, sales tips, and trainings, this tool IS for you. The customer support team is incredibly knowledgeable and eager to help - they were a great resource through the entire process and have continued to be a helpful part of implementing and maintaining Bloomfire.
What business problems are you solving with the product? What benefits have you realized?
We have a lot of teams doing similar things and not collaborating well - Bloomfire has helped break down silos across teams. We've also had a hard time with shared document storage on Google Drive - Bloomfire has opened up sharing in an engaging, easy-to-use way.