What do you like best?
We needed a hybrid solution that was pretty complicated, and BlueLock was one of the few vendors that was creative enough to find a solution to meet our needs. They approached our DR challenges as a business solution consultant so we worked together to determine how to proceed. We were not sold a one-size fits all product.
We also appreciate BL's white-glove service platform, which allows our executive and technology teams to rely on them for expert guidance and support. The sales team and implementation team have been engaged, committed and trusted advisors throughout the entire cycle from introduction to final testing.
What do you dislike?
The DR process itself can be challenging and complicated, and we have encountered obstacles in the roll out, but nothing related to BL's level of service or care.
Recommendations to others considering the product
They have been wonderful to work with and I recommend them as a vendor for DR and back up solutions.
What business problems are you solving with the product? What benefits have you realized?
We are trying to ensure that our clients' needs and expectations are met, even during a disaster. We have to be willing to invest in the tools needed to stay competitive and BL allows for that.
I feel confident with the product, service team, and BlueLock as an organization that they will support us and our clients in a disaster, which is when you need your DR vendor the most.