Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 16 reviews)
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 12 reviews)
Displays important metrics relating to performance.
(Based on 17 reviews)
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 7 reviews)
Enables employees to view the status of their tickets.
(Based on 15 reviews)
Provides a directory of all users within an organization.
(Based on 13 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.