Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 61 reviews)
Notifies the IT team when a ticket needs action.
(Based on 62 reviews)
Provides a forum for answers to common questions.
(Based on 46 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 48 reviews)
Displays important metrics relating to performance.
(Based on 50 reviews)
Tracks time worked on a ticket.
(Based on 47 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 25 reviews)
Enables employees to view the status of their tickets.
(Based on 44 reviews)
Provides a directory of all users within an organization.
(Based on 39 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 30 reviews)