Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 54 reviews)
Notifies the IT team when a ticket needs action.
(Based on 55 reviews)
Provides a forum for answers to common questions.
(Based on 41 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 43 reviews)
Collects and curates data insight about the performance and health of a company's system.
(Based on 16 reviews)
Displays important metrics relating to performance.
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Unified Communications Platform
Facilitates communication between users and administrators.
(Based on 20 reviews)
Allows end users to remotely access to company's IT database.
(Based on 17 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
Tracks IT assets and financial data.
(Based on 22 reviews)
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 23 reviews)
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
(Based on 40 reviews)
Provides a directory of all users within an organization.
(Based on 38 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 30 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
Automates the updating of security measures on enterprise devices.
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Utilizes data to proactively identify and prioritize IT issues.
(Based on 27 reviews)
Creates new or streamlines existing workflows to better handle IT support tickets and service.