BMC Remedy

(194)
3.5 out of 5 stars

BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

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BMC Remedy Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

n/a
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 61 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

83%
(Based on 62 reviews)
Knowledge Base

Provides a forum for answers to common questions.

78%
(Based on 46 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

78%
(Based on 48 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

77%
(Based on 50 reviews)
Time Tracking

Tracks time worked on a ticket.

78%
(Based on 47 reviews)
Surveys

Provides surveys to measure employee satisfaction.

n/a
Access & Usability
Mobile

Enables access to service desk features via mobile device.

68%
(Based on 25 reviews)
Self Service

Enables employees to view the status of their tickets.

80%
(Based on 44 reviews)
Active Directory

Provides a directory of all users within an organization.

79%
(Based on 39 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

78%
(Based on 30 reviews)