What do you like best?
BMC Remedy makes it easier to follow up on incidents and change requests. I can check on the progress of an incident or change order and see its status, who is in charge and what approvals are still required. It also builds a knowledge base, where you can go back and check previous issues how they were resolved.
What do you dislike?
BMC Remedy interface has numerous options and tab. This makes it harder to navigate. We need to spend at least a day to train new personnel to get acquainted with the application.
Recommendations to others considering the product
BMC is providing free trails now, which I believe is a good opportunity to test the application.
We have Remedy cloud based. The application is reliable, secure and customizable.
What business problems are you solving with the product? What benefits have you realized?
After installing Remedy, the IT service has been more efficient. We have gained time in the approval process flow. The load was better distributed among the administrators, technicians, and engineers. We also had better insights and improved KPIs.