I like the way it manages and shows the incidents.
I also like that is possible to arrange the incident tickets by date, by name, type, etc.
It has several items to follow up any incident (start date, update time, end date, binnacle space.
It is possible to know who received and handled the tickets for the first time.
It has a record of changes made in tickets,
The version I currently use doesn't have a row to attach any file, so it's very difficult to upload emails, pictures or some other supporting documents.
Sometimes it is slow, above all when you're trying to open a ticket to review its contents.
It's not so easy to recover the password when you forget it.