What do you like best?
BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). There is nothing worse than typing a huge question for a chat representative, and then having the rep's first question be, "How can I help you?" With BoldChat, you don't have to worry about any similar issues.
What do you dislike?
I wish there was a way to extract data from the software easier. It's somewhat difficult to see items that shouldn't be (how many chats have I taken for this date range, how long were those chats on average). More analytic and reporting features would be nice.
Recommendations to others considering the product
It extremely easy to use, convenient, and allows you yet another way to communicate with clients.
What business problems are you solving with the product? What benefits have you realized?
Giving our customers a way to communicate with our quickly, confidentially, and, in some cases, after hours.