What do you like best?
I not only like, but I LOVE the culture of Bolstra. They believe in Customer Success. It shows in their product, leadership, employees (especially Adam Young). We have a budding partnership and we feel completely empowered to do more with Bolstra.
Drucker said, "Culture eats strategy for breakfast!" and Bolstra is a living example! They have their priorities and values straight.
What do you dislike?
Nothing to dislike, as the product meets our needs. We were provided full access to a working demo instance and had plenty of time to learn what Bolstra offered. All the references that I spoke to, both solicited via Bolstra and independently, validated it was a great product, and strong relationships.
Recommendations to others considering the product
Take advantage of the DriveIt! (Evaluation) Program. Given that every feature is enabled, except integrations with your CRM, test every feature to see if it is a good fit. You can invite as many users to participate in the evaluation as well.
The Administration of Bolstra is easy, but a good idea again, to try out before you purchase.
Highly recommend that you purchase their Assurance Services. This will significantly reduce your first time to value. Through these services, we were able to configure and go-live three weeks from the day our production instance was provisioned.
What business problems are you solving with the product? What benefits have you realized?
Bolstra has begun to allow us to deliver and maintain a high quality, process-centric customer experience. We are already starting to see key benefits to Bolstra, as it is helping us to build customer success at scale.