Bonjoro

(15)
4.9 out of 5 stars

Bonjoro is a mobile app that allows users to easily record a personal video, add a message, and send it right to their customer’s email inbox.

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Bonjoro review by Dave B.
Dave B.
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Verified Current User
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"Use Technology to Deepen Customer Connections"

What do you like best?

Bonjoro is the modern equivalent of the handwritten note. It connotes a meaningful investment in a personal relationship. As a consequence, it cuts through the cacophony of "content marketing."

What do you dislike?

There's very little I dislike about Bonjoro. It does one thing very well - easily creates personal videos. The inherent disadvantages of such a specialized tool are largely mitigated for my purposes through its integration with Zapier.

Recommendations to others considering the product

The inherent value of Bonjoro is based on how it signals your investment in a relationship. While it's true that Bonjoro streamlines the process immensely, the cumulative time it takes to record personalized videos can be substantial. Commitment to the process is required in order to see benefit.

What business problems are you solving with the product? What benefits have you realized?

My business is a highly specialized strategy consultancy. By definition, our prospective clients are scattered geographically. They are also difficult to identify (unlike, say, a Fortune 500 clientele). That hinders our ability to cultivate the trust and understanding required for a prospect to engage with us. We use Bonjoro to make a personal introduction to prospects wherever in the world they are based. I find that it helps to accelerate the development of relationships.

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Bonjoro review by Jacques H.
Jacques H.
Validated Reviewer
Verified Current User
Review Source

"A Game Changer in my Business"

What do you like best?

I like the simplicity best. It's an amazing concept to be able to simply and easily send a personalized video to my customers and potential customers.

What do you dislike?

I would really like to see canned text responses so I don't have to type my messages every time. They say they are working on it so I'm crossing my fingers.

Recommendations to others considering the product

First you have to make the decision to be interactive and personal with your customers and potential customers. Once you make the decision, Bonjoro is the perfect solution.

What business problems are you solving with the product? What benefits have you realized?

Sending bonjoros to people after they buy my course really increases the personal touch I like to have in my business. People really feel connected to me from the start because of the video I send them and are more likely to finish my course and also more likely to not request a refund (I offer a 30 day refund policy).

What Video Hosting solution do you use?

Thanks for letting us know!
Bonjoro review by Jo M.
Jo M.
Validated Reviewer
Verified Current User
Review Source

"Love the support from the team, fun tool and we get great feedback from our clients."

What do you like best?

The ease of use and how quick it is to send a video message. The customisation that you can do on the design of the video and background is fantastic and the tool really fits our brand.

What do you dislike?

Nothing as yet. Good to see that they are beta testing a feature to allow you to customise the subject line.

Recommendations to others considering the product

Haven't seen anything else out there that is like this. Great team behind it that are working on developing the product and more than happy to help with any support.

What business problems are you solving with the product? What benefits have you realized?

We wanted a way to communicate with clients in a unique and fun way that fitted with our culture and brand. We wanted a way to stand out and be doing something different. A way to delight them. Bonjoro allows us to do that by offering a quick and easy to use app.

Bonjoro review by Patrick B.
Patrick B.
Validated Reviewer
Verified Current User
Review Source

"The best way to communicate personally with your customers!"

What do you like best?

I use Bonjoro to quickly send a video message to my customers. My primary use cases are:

- Customer Success: quickly explain how to do something in the product to a customer rather than send a long email or a support article. A personal video is a superior experience for the customer.

- Lead Nurturing - send personal videos to new leads. An excellent way to stand out in someone's inbox. If you are lead nurturing someone, they are definitely being lead nurtured by other companies too (probably even a competitor or two). A personal video differentiates you in the inbox as well as generating responses from leads who have ignored other forms of lead nurturing (email, in app message, etc.).

What do you dislike?

There is nothing I dislike. I need to set up more of their awesome integrations so my process is more automated. This is on me though.

What business problems are you solving with the product? What benefits have you realized?

- Helping my customers achieve their desired outcomes.

- Increasing responses and meetings with new leads.

Bonjoro review by Kristian Z.
Kristian Z.
Validated Reviewer
Verified Current User
Review Source

"Bonjoro - Awesome!"

What do you like best?

- the team

- ease of use

- It's quicker for me to send a Bonjoro than it is for me to write an email out

- personal feel that you can not get through an email

- the reactions you get from people - especially when you reduce the professionalism and just be yourself

What do you dislike?

- Can't pick anything. The feedback I give we end gets taken on board and discussed with me... typically with a quick outcome.

- If I had to be picky, I would love to be able to send it to a mobile number efficiently

Recommendations to others considering the product

Get onto it! The product is great and the team is really good value!

What business problems are you solving with the product? What benefits have you realized?

- more efficient and effective communication with clients

- personal touch; normal email doesn't really capture this

- non-compliance related communication

Bonjoro review by Kim D.
Kim D.
Validated Reviewer
Verified Current User
Review Source

"Connection and Customer Service at its best"

What do you like best?

I love that Bonjoro allows me to connect with subscribers and customers on a personal level. With so much noise and so many tools to choose from, going back to the human connection of sending a personalized video is gold.

What do you dislike?

Nothing. It's pretty easy to use. For me it's more about reminding myself to record the Bonjoro's consistently.

Recommendations to others considering the product

This is for anyone or any business who is interested in developing real relationships with their audience. We all need some automation in business, but relationships can't be automated.

What business problems are you solving with the product? What benefits have you realized?

Real connections with subscribers and customers. People love receiving a Bonjoro and are surprised when they hear from me. This speaks to the old saying of "you only get one chance to make a first impression".... Bonjoro makes that first impression amazing.

Bonjoro review by Nigel M.
Nigel M.
Validated Reviewer
Review Source

"Great differentiator"

What do you like best?

It's so simple to open the app when I'm walking down the street and record any videos I have in my queue..

It's really changing the way our onboarding process works for new clients and we get amazing feedback from people saying "Wow, a personal video from you is such a great touch".

We even had one of our users like it to much that they did a personal video straight back to us to say how much they loved receiving a personal video from us!

We love that it integrates into Zapier as we now fire off Bonjoro's for different events (welcome videos, haven't seen you in a while videos and sorry to see you cancel videos). It really helps bring a personal touch!

What do you dislike?

It had some limited features as it was a fairly new product - however whenever we feed them back some ideas, thoughts and concepts about how they can make it better, the team always listen and have rolled out some of our feature requests for us already.

Recommendations to others considering the product

Give it a whirl - you won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

We have had people say that they were originally going to join our community, download all the stuff and then cancel. But when they got a personal welcome video from the owner of the business (me) they completely changed their thoughts and decided to stick around.

Bonjoro review by Jürgen S.
Jürgen S.
Validated Reviewer
Verified Current User
Review Source

"Building Relationships with Bonjoro"

What do you like best?

It's quick, easy to use, fun and yet professional.

What do you dislike?

It would be even better if there was an autosave function (for when the phone crashes!) and if there was a link to your contacts (Google).

Recommendations to others considering the product

Try it for free, see what you think and what results you get

What business problems are you solving with the product? What benefits have you realized?

We setup alerts when people buy our products or sign up for our informational gifts. Getting an alert on Bonjoro enables a quick personalized response, which gives an exceptional user experience right from the start. We then follow up with educational campaigns in our email marketing system and include regular Bonjoros as part of that flow.

Bonjoro review by Dave J.
Dave J.
Validated Reviewer
Verified Current User
Review Source

"Great Service, Great Crew, Boosting Sales Every Day"

What do you like best?

Super easy to use. Fire up my phone, and I'm sending a video message to potential clients who are going WOA!

What do you dislike?

Not much to dislike really. I wanted video email, and it does that perfectly.

Recommendations to others considering the product

Give it a shot. You will be amazed at the responses you get.

What business problems are you solving with the product? What benefits have you realized?

This tool makes you stand out. Potential clients are used to boring email. This makes you stand out apart, not to mention you now have an additional level of communication (body language)

Bonjoro review by Scott D.
Scott D.
Validated Reviewer
Verified Current User
Review Source

"Fantastic & so easy to use"

What do you like best?

Plugs straight into the contacts on your phone so all you have to do is select who you want to send a video message to, record it & send. Boom!

What do you dislike?

Has some quirks which are understandable due to the premise of the app being to record personalised content on a 1:1 basis, rather than being able to send en masse.

What business problems are you solving with the product? What benefits have you realized?

Saving time & being different whilst remaining personal with clients

Bonjoro review by Danielle S.
Danielle S.
Validated Reviewer
Verified Current User
Review Source

"Making great customer care simple."

What do you like best?

The ease of use of the product

What do you dislike?

I've not found anything- it is easy to use.

Recommendations to others considering the product

Serious game changer!

What business problems are you solving with the product? What benefits have you realized?

We had sent videos to our members before Bonjoro and it required so many spreadsheets and zaps and SO MANY HEADACHES! Bonjor makes great customer service easy, simple, and fun!

Bonjoro review by Alex G.
Alex G.
Validated Reviewer
Review Source

"Transformed our Customer Success process"

What do you like best?

It is extremely easy to send personal and high impact messages to our clients. Our clients get the warm feeling that they deserve which allows us to build relationships, increase utilization, and reduce churn.

What do you dislike?

Nothing to dislike, affordable, easy to use, and we also get amazing customer support.

What business problems are you solving with the product? What benefits have you realized?

We wanted to find a way to maintain a close relationship with our clients even as we scale.

Bonjoro review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Efficient, personal communication tool"

What do you like best?

Very easy and efficient to send a personal video message to someone.

Help team are also friendly and efficient.

What do you dislike?

Cannot think of anything I dislike about this product.

Recommendations to others considering the product

Be prepared to make personalised video messages on a regular basis.

What business problems are you solving with the product? What benefits have you realized?

Personal communication message that is a bit different to a boring email. Clients like receiving these personalized messages.

Bonjoro review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Bonjoro- Amazing for on boarding new customers!"

What do you like best?

How easy it is to film a quick video of yourself and send to new sign ups

What do you dislike?

Assigned bonjoros don't assign well when looking at the team view.

Recommendations to others considering the product

Implement this tool if you are on the on boarding team! This gives a great personal connection to your new sign up!

What business problems are you solving with the product? What benefits have you realized?

Reducing churn by being more personal once a customer signs up

Bonjoro review by Consultant
Consultant
Validated Reviewer
Review Source

"For a better communication "

What do you like best?

It's an interesting software, to have a personalized contact with the client

What do you dislike?

The use is intuitive, maybe prices are a little bit high

Recommendations to others considering the product

It's great

What business problems are you solving with the product? What benefits have you realized?

It's a great way for a care of the costumer

Kate from G2 Crowd

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