What do you like best?
I really like the user-friendliness of the software solution, especially the drag-and-drop interface. There are many gift certificate designs as well, and you can also upload a custom gift certificate design. I can see bookings, sales, employee schedules, etc, etc in real time. In addition, there are many reports available and different levels of access for different types of employees. The software, and especially the desktop/laptop version of it, is full of features.
What do you dislike?
When I print out a gift certificate, although it is valid at multiple locations, the gift certificate displays only the issuing location. In addition, it sometimes crashes when we are very busy. In addition, the brand-level login is easy only with a laptop or desktop. In other words, brand-level login cannot be easily done through a mobile device or mobile app.
Recommendations to others considering the product
Be sure to watch the demo first, and of course, don't commit to a full year. They have a special price for those who pay for a full year up front, but I would not recommend it. It's good for multi-unit businesses and franchises as well. And it's not just for beauty businesses, but also for effectively any type of appointment-based business.
What business problems are you solving with the product? What benefits have you realized?
Before using Booker, we were not able to remotely view sales, appointments, and overall figures. I was not able to remotely monitor and correct (if necessary) these things.