What do you like best?
We love Booksteam's versatility - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We've had a LOT of questions while setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
What do you dislike?
I do wish they were API-enabled, but they say that is in the works. Also it's worth mentioning that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would be the same with ANY software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
Recommendations to others considering the product
This software is great for managing multiple practitioners juggling different modalities across several locations.
What business problems are you solving with the product? What benefits have you realized?
Now that we are using Booksteam, we have completely streamlined our old-school manual signup process. We are now able to have customers sort sessions by location/practitioner/modality. This saves us many, many hours of work each week, it's great!