Prior to bpm’online, our company didn’t use any management system for internal and external services. That’s why it was hard for us to measure employees’ performance. We wanted to improve our team’s customer service skills. Due to this we were looking for a software that would allow us to better configure business processes so that our employees will get clear instructions on how to effectively handle client requests.
We decided to try bpm’online service, and it was the right choice.
Bpm’online helps us to analyze quantitative and qualitative performance metrics, including the number of requests at each stage of the process, the number of processed and overdue requests, employee performance indicators and others.
Bpm’online simplifies our manager performance a lot. Pre-configured processes enable us to effectively manage time when processing client requests. Notification automation allowed us to streamline internal business processes as well. All these features and customized analytics improved our helpdesk and noticeably increased customer loyalty.