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bpm'online service

2.5
(1)

BPMonline Service Desk is a web-based Service Desk software that takes advantage of advanced business process management (BPM) features and ITIL best practices.

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bpm'online service review by Jamie S.
Jamie S.
Validated Reviewer
Review Source

"BPM Funcunatily"

What do you like best?

The way the system ties to my e-mail. I like that I can e-mail my contacts directly from BPM and it tracks the not just mine anyone one who e-mails the contact.

What do you dislike?

That I can not get appointments to tie to my Outlook calendar that I have to keep the program open to get reminders

Recommendations to others considering the product

It is painful to transition to an new system but worth the way things flow once everything is up and running.

What business problems are you solving with the product? What benefits have you realized?

Mass E-mailing. We are able to track who has opened what and when.

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