Brand Embassy

(8)
4.1 out of 5 stars

Brand Embassy customer service tool for social media.

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Brand Embassy Features

Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Not enough data available

Notifications

Delivers notifications to both sides of the conversation.

n/a
Targeted Emails

Sends automated emails to further engage clients and potential clients.

Not enough data available

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

Not enough data available

Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

79%
(Based on 5 reviews)
Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

73%
(Based on 5 reviews)
Macros

Allows administrators to create templated responses to frequently asked questions.

Not enough data available

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

79%
(Based on 5 reviews)
Internal Use
Customization

Not enough data available

Conversation Archiving

Archives conversations in a separate location for later reference.

n/a
Lead Development

Enables employees to denote potential customers.

n/a
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

n/a
Customer Profiles

Allows for the creation of profiles for contacts and customers.

Not enough data available

Channels
Phone

Connects employees with customers through a calling solution.

n/a
Text

Connects employees with customers through a text message solution.

n/a
Email

Connects employees with customers through an email solution.

82%
(Based on 5 reviews)
Social

Connects employees with customers through a social media solution.

82%
(Based on 5 reviews)
Live Chat

Connects employees with customers through a live chat solution.

67%
(Based on 5 reviews)
Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

67%
(Based on 5 reviews)
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

73%
(Based on 5 reviews)
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

76%
(Based on 5 reviews)
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

73%
(Based on 5 reviews)