Brand Embassy

4.3
(13)

Brand Embassy customer service tool for social media.

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Brand Embassy Features

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

90%
(Based on 6 reviews)

Notifications

Delivers notifications to both sides of the conversation.

n/a

Targeted Emails

Sends automated emails to further engage clients and potential clients.

88%
(Based on 6 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

90%
(Based on 6 reviews)

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

88%
(Based on 9 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

85%
(Based on 9 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions.

87%
(Based on 8 reviews)

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

88%
(Based on 9 reviews)

Internal Use

Customization

90%
(Based on 6 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

n/a

Lead Development

Enables employees to denote potential customers.

n/a

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

n/a

Customer Profiles

Allows for the creation of profiles for contacts and customers.

85%
(Based on 6 reviews)

Channels

Phone

Connects employees with customers through a calling solution.

n/a

Text

Connects employees with customers through a text message solution.

n/a

Email

Connects employees with customers through an email solution.

90%
(Based on 9 reviews)

Social

Connects employees with customers through a social media solution.

90%
(Based on 9 reviews)

Live Chat

Connects employees with customers through a live chat solution.

82%
(Based on 9 reviews)

Insight

Surveys

Provides opportunity for customers to give feedback through a survey.

78%
(Based on 8 reviews)

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

81%
(Based on 8 reviews)

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

85%
(Based on 9 reviews)

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

81%
(Based on 8 reviews)