What do you like best?
Brand24 is a very simple solution to a very serious problem: markets are conversations. Customers and competitors are talking about you, and you need to know about it in order to stay in business. Brand24 delivers quality results from social media & websites, enriched with many insights, such as the social impact of the person you're about to engage in a conversation.
Plus, their customer service absolutely rocks!
What do you dislike?
There is not a single thing I dislike about Brand24, so asking me to write 40 characters minimum in this field is clearly an abuse. OK, there is this one thing. They set the bar for customer service so high that I can't help but compare other services to them.
Recommendations to others considering the product
Just try it. Project templates allow you to start monitoring social media around your brand in minutes. Setting up the project actually takes less time than Brand24 needs after that to gather the data. So you'll be up and running in less than a day.
Plus, I can't emphasise enough the quality of customer service, it's out of this planet, really. Just give it a try.
What business problems are you solving with the product? What benefits have you realized?
I help my customers manage their brands better. Participating in online conversations about the brand is a big part of the process, and Brand24 is an essential tool in this process. I recommend it to all my customers.