Breadcrumb Restaurant POS

Breadcrumb Restaurant POS

(49)
3.8 out of 5 stars

Complete Restaurant & Bar Management System

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Breadcrumb Restaurant POS Reviews

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Showing 49 Breadcrumb Restaurant POS reviews
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Breadcrumb Restaurant POS review by <span>Melissa H.</span>
Melissa H.
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"Extremely intuitive iPad POS system that keeps open bar tabs!"

What do you like best?

Extremely intuitive and easy to use; easy to train new staff members on. Easy to open/close tabs. Easy to add new terminals. Offline mode has been vital to us when we have ISP issues -- everyone can keep moving and our business does not stop. Finding a nice looking interface with decent reporting that also kept open tabs (such a simple thing -- but many systems are retail focused) was actually pretty difficult.

What do you dislike?

Can't discount single items. When comping items, there is no tax accounted for, and no tip option. I wish there was an option for some kind of ongoing trade account that we could reconcile (tipped/taxed). When our iPads die, it's a pretty expensive fix. We jumped on early in Breadcrumb's infancy and now our iPad stands/swipers are no longer made, so we are forced to upgrade. You must subscribe to Upserve Pro for the EMV reader to work--so if that's an issue, it becomes expensive. So far it has not been a dealbreaker with us, but may become an issue in the future.

What business problems are you solving with the product? What benefits have you realized?

Breadcrumb helped us become more efficient with our merchandise inventory. We are able to track comps effectively and eliminate a lot of the giveaways that were happening. There is server accountability. We no longer come to a complete stop when the internet goes down!

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Breadcrumb Restaurant POS review by <span>Ryan W.</span>
Ryan W.
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Verified Current User
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"Ups and Downs"

What do you like best?

Breadcrumb is very easy to use and easy to teach. It was a breeze for the staff to become accustomed and then efficient with it. All the setup is very easy as well. As for back end/reporting, it is adequate especially for the price and as compared to most other iPad based POS systems.

What do you dislike?

Over the 2.5 years we've been using it, we've had a lot of ups and downs. Initially, we loved Breadcrumb, then there was a several month phase where it went offline way too often plus various other errors in reporting and sales numbers. In general, Support was awful--hard or impossible to get a hold of, and usually unhelpful. We almost switched to another POS. However, this past year things seem to be a bit better. Breadcrumb still could use some improvements in functionality, and Support still isn't perfect, but it appears that Upserve has improved things overall.

Recommendations to others considering the product

If you're looking for an inexpensive, easy-to-use POS for iPad, this is the best one we found. Back-end/reporting is adequate and certainly better than most of it's kind. Hopefully the acquisition by Upserve will continue in a positive direction.

What business problems are you solving with the product? What benefits have you realized?

Just POS stuff really. The major benefits are ease of use and training.

What Restaurant POS solution do you use?

Thanks for letting us know!
Breadcrumb Restaurant POS review by <span>Erica H.</span>
Erica H.
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Verified Current User
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"Great for restaurants"

What do you like best?

Back office has a lot of great features and insights. Very easy to understand and hand over to accountant for end of year tax purposes.

What do you dislike?

Very tedious to modify menu items and prices and add on to the menu screen.

Not convenient for fast service places and my version did not have the option to sign in the iPad it self it had to print out a receipt and was inconvenient when guest just wanted coffee to go.

Recommendations to others considering the product

If your a restaurant and want to facilitate your end of day and end of month sales this system is great. If you have more than 2 employees it will keep track of hours and the sales each employee made. Not recommend to small cafes.

What business problems are you solving with the product? What benefits have you realized?

End of month sales are a breeze it basically does all the accounting for you. And keeps employee hours in record. They are able to clock in and out very easily and the dual position available to the same employee was a great add on. They are able to use the same code to clock in for 2 different positions.

Breadcrumb Restaurant POS review by <span>Alex S.</span>
Alex S.
Validated Reviewer
Verified Current User
Review Source

"Affordable POS system"

What do you like best?

We like that the system is very easy to use. Very intuitive, and requires minimal training.

Reports are great, although sometimes limited.

We like the offline mode. This has improved a lot since the first time we used it.

We like the Breadcrumb Live app, gives us info we need to run the restaurant easier.

System reliability has been getting a lot better.

What do you dislike?

We don't like the poor customer service we get from the company.

We have opened cases and we get no response at all, we have to call and check on the status of the cases and they haven't been reviewed by the account manager or support people.

We don't like the lack of hardware options and functions. We need more swipers, more mounts, etc... that we can choose from.

We need more flexible reporting.

Updates with functionality changes take forever or never come.

Recommendations to others considering the product

this is the first time we have been asked to give feedback about the product.

You need to contact people from small business that are willing to help you to make this product better.

When I read the "cases" you post online, it is always from a NYC or San Fransisco restaurant. reach out to other markets. Please.

What business problems are you solving with the product? What benefits have you realized?

We solved, for now, having a POS system that is affordable. We fixed payroll issues. We fixed inventory issues. We just need more integrations with different partners (online orders, gift cards, accounting, etc...)

For now it works and has solved many issues for us.

Breadcrumb Restaurant POS review by <span>Melissa M.</span>
Melissa M.
Validated Reviewer
Verified Current User
Review Source

"Mostly positive, "

What do you like best?

User friendly interface. Responsive tech support when I've needed them. I like the timesheet tracking. I like that it's possible to track inventory cost, though I don't put that in accurately, since many of my items are "copied" from old items so this number is inaccurate.

What do you dislike?

Recent server issue cost us $ (but they are very responsible and will compensate). The system sometimes is clunky. I wish I could remove old inventory easily. My staff and I get confused between the differences of "course" and "category" and "display groups". The system has been having some problems going into offline mode recently.

What business problems are you solving with the product? What benefits have you realized?

The benefit over not having a POS is obvious. The benefit over other POS systems? I'm unsure as Breadcrumb is the only restaurant POS I have ever used.

Breadcrumb Restaurant POS review by <span>Cameron S.</span>
Cameron S.
Validated Reviewer
Review Source

"Great POS System App for Small Businesses"

What do you like best?

What I like best about Breadcrumb is the ease of use and the aesthetic properties that make it stand out. Everything is clear and clutter-free.

What do you dislike?

The only thing about Breadcrumb that I dislike would be that you cannot edit employee profiles on the app itself.

Recommendations to others considering the product

My recommendations to others using Breadcrumb would be to be patient with it when you first start out; it can take a little getting used to since it's different than other POS apps, but it's worth it! It's a great app.

What business problems are you solving with the product? What benefits have you realized?

Some of the benefits of using Breadcumb have been that customers are more likely to leave a tip when paying with a credit card since that is an option.

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