Top 10 Bright Pattern Alternatives & Competitors

Top 10 Alternatives to Bright Pattern Recently Reviewed By G2 Community

#1

Genesys Cloud CX
(1,314)4.3 out of 5
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Genesys Cloud CX is:
Slower to reach roi
More usable
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#2

Five9
(386)4.0 out of 5
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Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Bright Pattern:
• Call Compliance
• Contact Center
• Contact Center Quality Assurance
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#3

NICE CXone
(1,617)4.3 out of 5
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With NICE CXone, organizations of all sizes can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. CXone is the industry’s most comprehensive and unified CX AI platform, bringing together best-of-breed capabilities for routing, workforce engagement management, digital experiences, and analytics, and giving you everything you need to deliver customer experiences that are complete, intelligent, and connected.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, NICE CXone is:
Slower to reach roi
More usable
Better at meeting requirements
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#4

Talkdesk
(2,198)4.4 out of 5
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World's Leading Cloud Call Center Software. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Talkdesk is:
Slower to reach roi
More usable
Better at meeting requirements
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#5

3CX
(457)4.4 out of 5
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories in common with Bright Pattern:
• Contact Center
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Reviewers say compared to Bright Pattern, 3CX is:
More usable
Better at meeting requirements
Easier to admin
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#6

UJET
(961)4.7 out of 5
Optimized for quick response
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Bright Pattern:
• Contact Center
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Reviewers say compared to Bright Pattern, UJET is:
Slower to reach roi
More usable
Better at meeting requirements
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#7

Aloware
(527)4.2 out of 5
Optimized for quick response
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
Categories in common with Bright Pattern:
• Contact Center
• Contact Center Quality Assurance
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#8

Scorebuddy
(598)4.5 out of 5
Optimized for quick response
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Categories in common with Bright Pattern:
• Contact Center Quality Assurance
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Reviewers say compared to Bright Pattern, Scorebuddy is:
Slower to reach roi
More expensive
More usable
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#9

Gryphon.ai
(431)4.1 out of 5
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
Categories in common with Bright Pattern:
• Call Compliance
• Contact Center Quality Assurance
Reviewers say compared to Bright Pattern, Gryphon.ai is:
Slower to reach roi
Better at meeting requirements
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#10

Aircall
(1,037)4.3 out of 5
Optimized for quick response
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Bright Pattern:
• Contact Center
Try for free
Reviewers say compared to Bright Pattern, Aircall is:
Slower to reach roi
More usable
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