Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers.
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
The heart of Bright Pattern’s Cloud Contact Center software is a powerful multichannel engine. It was designed for omnichannel interactions across any combination of voice, video, and digital channels:
Inbound, Outbound, and IVR for voice and video.
Support for all digital channels including Email, Chat, Social, Mobile In-App, and Messaging.
Seamless channel switching and escalation.
Monitoring, Reporting, and Quality Management consistent across channels.