Bright Pattern

(3)
4.2 out of 5 stars

Cloud-based contact center software

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Bright Pattern Pricing

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  • Voice Select
    $79 Monthly
    • IVR, Skills-based ACD
    • Visual call flow
    • Predictive dialing
    • Recording, grading, surveys
    • Real time supervision, campaigns, wallboards
    • Customizable reporting with delivery automation
    • Customizable reporting with delivery automation
    • Data capture APIs
    • Data capture APIs
    • Pre-built CRM integrations*
    • Dynamic Agent Scripting*
  • Professional
    $100 Monthly
    • IVR, Skills-based ACD
    • Visual call flow
    • Predictive dialing
    • Recording, grading, surveys
    • Real time supervision, campaigns, wallboards
    • Customizable reporting with delivery automation
    • Results export automation
    • Data capture APIs
    • Softphone for Windows / Mac
    • Pre-built CRM integrations*
    • Dynamic Agent Scripting*
    • Rich web chat, email & SMS
    • Email routing, push and pull
    • Mobile engagement
    • Omnichannel routing
    • Omnichannel desktop
    • Omnichannel reporting
    • WFM Integration*
  • Premium
    $140 Monthly
    • IVR, Skills-based ACD
    • Visual call flow
    • Predictive dialing
    • Recording, grading, surveys
    • Real time supervision, campaigns, wallboards
    • Customizable reporting with delivery automation
    • Results export automation
    • Data capture APIs
    • Softphone for Windows / Mac
    • Pre-built CRM integrations*
    • Dynamic Agent Scripting*
    • Rich web chat, email & SMS
    • Email routing, push and pull
    • Mobile engagement
    • Omnichannel routing
    • Omnichannel desktop
    • Omnichannel reporting
    • WFM Integration*
    • Work item routing
    • Screen recording
    • Advanced Scorecards
    • Social Messengers
  • Enterprise
    Call for info
    • IVR, Skills-based ACD
    • Visual call flow
    • Predictive dialing
    • Recording, grading, surveys
    • Real time supervision, campaigns, wallboards
    • Customizable reporting with delivery automation
    • Results export automation
    • Data capture APIs
    • Softphone for Windows / Mac
    • Pre-built CRM integrations*
    • Dynamic Agent Scripting*
    • Rich web chat, email & SMS
    • Email routing, push and pull
    • Mobile engagement
    • Omnichannel routing
    • Omnichannel desktop
    • Omnichannel reporting
    • WFM Integration*
    • Work item routing
    • Screen recording
    • Advanced Scorecards
    • Social Messengers
    • Tailored CRM integrations
    • Business Intelligence
    • Active-Active Disaster Recovery
    • Global Overflow
    • Global Follow-the-Sun
    • Speech Analytics Integration
Pricing information for Bright Pattern is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Bright Pattern must be conducted with the vendor.

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