It is easy to use, fast to implement. Documantation is clear and easy to understand. The ease of use and obviousness of its user interface for both agents, supervisors and system administrators is a plus. Even without referring to docs one can find its way around.
Everything is web based with the help of a browser plugin, all user interfaces are running in a web browser. Compatible with all major web browsers. Large call center deployments are made easy.
The best outbound dialler for large scale call centers I have seen.
Good quality reporting data accumulation for future reports that may be needed.
What do you dislike?
There is a visible effort of the company, making the integration with third party applications easier but some crucial points are yet missing.
Recommendations to others considering the product
Not a bad idea, go on and see for yourself.
What business problems are you solving with the product? What benefits have you realized?
Productivity of agents gone much higher. Management of outbound predictive dialler campaigns helped our customers to realize more calls in the same time span and as a result of this more profit.
Good built in reporting and being able to add more custom reports made our cutomers have a good visibility of what they are doing and what they should do to perform better.
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