Bright Pattern

4.2 out of 5 stars

Cloud-based contact center software

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Bright Pattern review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
Review Source

"It actually works and almost no outages in 3 years. "

What do you like best?

I like Bright Pattern's versatility. It seems to be compatible with most WFM software. Including Money, Pipkins. Which the company i work at has used in the past

What do you dislike?

I dislike that their reporting it could use work. Not a lot of options, but I do like how simple the export method is, csv. makes everyone's life easier.

Recommendations to others considering the product

if you're looking for a well priced option for customer support solutions. I would recommend BP.

What business problems are you solving with the product? What benefits have you realized?

It is our phone system, it works great, it does chat too; which has been an enormous help.

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Bright Pattern review by <span>Brett L.</span>
Brett L.
Validated Reviewer
Verified Current User
Review Source

"A decent call center platform with adaptability"

What do you like best?

Integrates neatly with other platforms like Zendesk as an app. Versatile in your ability to accept calls via softphone, deskphone, or route to an external number.

What do you dislike?

Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk.

What business problems are you solving with the product? What benefits have you realized?

Supplementing e-mail support and allowing clients to call for a more streamlined troubleshooting process.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
Bright Pattern review by <span>Cem .</span>
Cem .
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Fast to implement, out of the box complete, working Contact Center Solution"

What do you like best?

It is easy to use, fast to implement. Documantation is clear and easy to understand. The ease of use and obviousness of its user interface for both agents, supervisors and system administrators is a plus. Even without referring to docs one can find its way around.

Everything is web based with the help of a browser plugin, all user interfaces are running in a web browser. Compatible with all major web browsers. Large call center deployments are made easy.

The best outbound dialler for large scale call centers I have seen.

Good quality reporting data accumulation for future reports that may be needed.

What do you dislike?

There is a visible effort of the company, making the integration with third party applications easier but some crucial points are yet missing.

Recommendations to others considering the product

Not a bad idea, go on and see for yourself.

What business problems are you solving with the product? What benefits have you realized?

Productivity of agents gone much higher. Management of outbound predictive dialler campaigns helped our customers to realize more calls in the same time span and as a result of this more profit.

Good built in reporting and being able to add more custom reports made our cutomers have a good visibility of what they are doing and what they should do to perform better.

Bright Pattern review by <span>Sonny A.</span>
Sonny A.
Validated Reviewer
Review Source

"Bright Pattern User Review"

What do you like best?

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.

On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training and compliance purposes

Customer service is very good. The staff is knowledgeable and very responsive to questions and requests.

What do you dislike?

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to a list during a live campaign.

What business problems are you solving with the product? What benefits have you realized?

I wanted to use a system that is easy to deploy, customizable, and cost-efficient. Bright Pattern thus far has been a very good solution

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